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“I just want to say that I have a wonderful costumer service today and honestly made my morning . Sadly I didn’t catch the girls name who attended me in the window . But who ever she was I want to thank her for being kind . And everything I order was packed and well organized .Blond Hispanic lady in the window 03/16/2023 thank you !“
“It is shared, there are employees who have a lot of time and I respect them in the kitchen and at the counter, but right now there are some new young women who leave a lot to be desired with an unfriendly face and it is obvious that they are not comfortable, if they do not like serving the public so they work on it, but anyway today the lady took me longer than in a restaurant and it's fast food“
“They weren’t taking cards in the drive thru it was annoying to sit there and wait but decided to see if I can order online and Icould and it took them 4 mins, and my order was correct and. Gentlemen with glasses brought out my food as I waited in the front, super friendly and very courteous salutes to that “
“I was pleasantly surprised at this visit as I was actually greeted with a smile and treated with respect which was entirely different from past enteractions. I ordered, whent to the restroom, than sat in the dining room to eat my breakfast and felt utter bliss ibeing left alone in my own world of thoughts, planning my day ahead.“
“I came there it was a line and the line moved so fast it was my time to order my food the guy had friendly service representative and did just right on my order it was hot and fresh and the little time I wait I will be back keep up the good work“
“I’m not sure the name of the gentleman who works during the day. When I go by there for lunch he is always warm and friendly. Today, I noticed it to be busy during rush hour and he really took the time to make sure everyone was getting their orders correctly! Thank you so much!“
“After I took a friend to DFW airport at 5 a.m. this morning, I did not want to drive all the back to my home in way south of Dallas because I had a business meeting to attend at 10 a m. in way north Dallas in Richardson.
The night before, I called all sorts of fast food restaurants in the area near my meeting venue looking for a place that had Wi-Fi so I could work on my computer for four hours before my meeting. Only What-a-burger answered their phone, and they told me that none of their restaurants have Wi-Fi for their customers. 😭 I called 6-7 Jack in the Box restaurants. Only ONE answered their phone, and that woman hung up as soon as I asked about Wi-Fi. I also wanted to know what exactly "open 24 hours" meant. Did that mean dine-in or only drive-through? I had to go blind. When I got there at 5:30 a.m. the front door was locked and would not open until 6 a.m. I knocked on the drive-through window while standing in front of the window. The manager looked at me from a distance and waved me off, pointing at his watch. 😭
At 6 a.m. I went in and asked about Wi-Fi. Yes, I could use it. Yes! 👍 But in the middle of my work, while eating a delicious sausage "sandwich" and drinking coffee I had purchased there, their Wi-Fi went down and never came back. 😭 I asked if they could restart their Wi-Fi hardware (in my previous life I did IT work in a library and did that periodically). They said, "No." 😭 Lastly, they had many wall plugs all through the restaurant--but ALL HAD PLATES COVERING THEM so there was no way to plug in and get power. This was done to prevent the homeless in their neighborhood from plugging in to charge phones. 😭😭
The food was delicious. The staff were extremely friendly and helpful.
Suggestions for Jack in the Box corporate:
1) Publish in the business overview result in a Google search:
1A) What "open 24 hours" means, and spell out when the front door opens.
1B) Do they have free Wi-Fi for customers?
1C) Tell prospective customers that there are or are not wall receptacles to plug into for power.
2) Provide a working phone number that WILL be answered by staff.
3) If the drive-through is really open 24-hours, don't have the manager look at his watch and wave the customer off.
It all sounds pretty critical. Sorry. I got my work done by switching to the tiny screen on my phone to look at large documents on the websites. Fortunately, the batteries in my phone and computer were fully charged. If the staff had been mean and unhelpful (fortunately, I was not homeless but looked professional and was well dressed and well-spoken), they would have gotten less than four stars in this review.“
“The service is almost always great most or the people who work there are very helpful and willing to help me. If I ask for lots of hot sauce or any other sauces they almost always huck it up a few or the workers there go above and beyond making my experience so much better when they are there. Besides that food is good and always what you would expect from a jack in the box. Only thing the area dose have lots of homeless walking about.“
“The service provided was excellent, as is usually the case. The newly introduced cremaccino was satisfactory, however, the chicken in the sandwich was unpleasantly chewy. Regrettably, this is not an isolated incident. Apart from this issue, I was thoroughly satisfied with the experience.“
“Hi Guys! I don't say this very often, BUT every now and again you FIND a real diamond in the rough when it comes to a fast food restaurant. And this particular Jack N' the Box is it! Just something about it. For starters I've never been there and seen anyone working there under the age of 35. All responsible, hardworking adults that WILL NOT, it seems, serve you anything that they themselves wouldn't want to eat. So that's a plus in my book! Second, the food itself IS ALWAYS; hot, fresh, fast and made to order. Whatever you're looking for on your sammich they'll serve it up that way to you. And finally, they always have the nicest attitude and presentation that you'll ever want to encounter! I'm certain that there are other places like that in and around the DFW, BUT for mine and my family's hard-earned money this JNTB is money ? ? ? ? ? ? well spent. Come see um!! Drive-thru is open 24/7, 363 days a year!
Parking: This particular store is located near the point of an island/pensula situated between the large, lengthy roads/streets known as Forest and Skillman. Space at the point is tight and limited, but it's all worth the adventure to check out. Do be careful though; entering, exiting or going through the parking lot and space. P. S. If you elect to use their drive thru there be advised that it is very close and extremely tight to the building and property as this JNTB is sandwiched between a service station and tire shop and a car wash -- both locations are themselves extra busy as well! Navigate with caution.
Wheelchair accessibility: This is an ADA accessible and compliant location throughout with handicap parking and ramps near the main entrance.“
“Ordered online everything was good but I noted that prices have gone up! The 3 piece chicken strips were $6.49 no way were those 3 tinny strips worth that much. Not complaining because they are free today with coupon but still 7 bucks for 3 strips and nothing else?
Vegetarian options: Fries onion rings and drinks“
“Right now I'm upset Jack in the box is my go to place. I went inside I ask for two fresh tacos. I saw tacos sitting as I walked in. When I got my tacos as I got home they were really stale. I tried calling no answer. I was really hungry so I ate the tacos. SMH.“
“I told my self I said self you've been coming here as well as nourishing this mom bod helps curb how anxiously the people iv influenced n a considerably generous shadow of a doubt and panic your little hearts out in the name of that singular individual afternoon 35th transaction to date (actually) allowing a fraction of the menu items sold in a single lunch rush that averages over 18.50 overcharged gougeburger and fries consumer cluelessly donated to the life-size surprise royal family leisure time uncle Tom in a sprin loaded box BOOOOOM b4 you know it Jack's back and your passed because your drinks all over the cathart FR dress shirt you got out for the woman you ended up marrying. I'm glad I met my husband JA. Buh bye. Enjoy your meal at always fresh and never frozen (hence forth the out rageioso price gouging)“
Fast Food • $
“Please make sure to ask for fresh food, have worked in fast food before so I know the 2-10 shift sometimes is very laxative and lazy so you may get reheated food or old food, but I wasn’t having it. The night shift 10-6 or 7 always have fresh food and impeccable service…i went at about 9:15 and ordered tacos and the new spicy waffle fries with extra jalapeños ….I had exactly 2 jalapeños and my tacos looked like they been there since 7 or 8 pm…I didi fast food as a shift manger in college so completely know what old and reheated food look like…but thanks to the the shift lead on duty she replaced my food fresh…crazy thing I didn’t even realize I didn’t have cheese or lettuce on my first order of tacos but was made the right way when I returned them…thank you to her….wish I would have gotten her name…the young males from the 2-10 shift may need more training or a termination just saying!“
“Had gone threw drive threw. Used a receipt to call and do the servay to get a free breakfast sandwich thing. Wasn't working for the first time but luckily the workers there helped and was able to get my free breakfast sandwich with purchase of one. So all worked out like normal. Staff was nice easy to deal with, problem was fixed fast and easy food was good. Will return.“
“We went just the other night and spent almost $20 on one combo meal and some cheese fries. They had the nerve to charge $12 for a burger that was thrown together and had next to nothing on it. We get stuck eating here a lot because the hours are convenient for our late night schedules but we find ourselves eating here less and less for reasons like this one.“
“July 18th, 10:30pm. I stop here on occasion for a quick bite to eat after work. The drive through service and food can both be hit and miss but recently the service has been stellar. The young man taking orders working the the window is amazing. Such well developed customer service skills and a genuine smile he treats you like family. I hope JITB realizes what a star they have here and promote him up as his potential is limitless.“
“Jack-in-the-Box Tacos were the very first ones I ever heard of more than 55 years ago and I love them. Perhaps the drive-thru lady couldn't believe her ears when I specified "no sauce" on the tacos. Instead, I was given a super sloppy amount of hot sauce which caused me to have to discard much of each taco. But I ate them anyway, because they're SO GOOD!“
“This was my 1st time hearing about a jack in the box. I went to the one in Texas, and I enjoyed my food. However, personally, I thought the combo that I had was a little pricy. My children didn't particularly like the tacos in the $5 boxes that they had. But over all, I would eventually give them another chance.“
“I always love The Jack as we used to call it
Cox in the Box ! LoL
Parking: Yes somebody told Jack to bring back that teriyaki sauce
Kid-friendliness: Lady at the window yes the others not at all“
“Today I was the guy who served me, he didn't give me what I ordered and then he was angry he didn't want to give me fries and I returned the hamburger because he started to argue but he didn't give me my money back here I only have the resivo and I always buy right there but that cashier I was serving today very “
“JONATHON/JONATHAN is the employee I would like to highlight. Jack in the box had closed their lobby the evening of May 28, earlier than posted for the following holiday, which I did not know because I am from Oklahoma visiting Dallas for my nephew's graduation. He was kind enough to let me inside to use the restroom, UNLIKE, the MCDONALD'S next door, who's door I was just at pleading for only the restroom.I am also a disabled military veteran, which I didn't even mention to this kind hearted sir. MCDONALD'S ain't care, on MEMORIAL WEEKEND, at that!“
“Very Fast And Friendly Service! I always order on mobile app and everything as ordered is always in my Jack In The Box Carry Out Bag. I Highly Recommend This Jack In The Box Location at 2727 W Wheatland Rd Dallas, TX 75237
Our Favorite Family Restaurant!
Thank you for your kindly service Jack In The Box!
Kid-friendliness: Very Kid Friendly!
Love the respect that Jack In The Box has for my children!
Wheelchair accessibility: Wheelchair Parking Available
Wheel Chair Accessibility Available“
“Jack in the Box is a go-to spot when you're craving fast food with a twist. Their menu offers a mix of everything—from classic burgers to tacos and breakfast items served all day. I always appreciate the variety, especially the late-night options when most places are closed. The Sourdough Jack and curly fries are my personal favorites; they’re satisfying and full of flavor. It’s not gourmet dining, but it’s perfect for a quick, tasty meal that hits the spot when you need it most.“
“Nancy was amazing! Super sweet and kind ! Food was Hot and delicious! Super impressed especially at such a late hour the tacos so fresh and fries piping hot! Thank you for all your hard work and dedication! Please give her and her crew an amazing raise ! ( 2:47AM. Service)“
“So far my experience has been mixed about the place, I live around the area so trust me when I say this it can be a hit or miss. Depending on the time you go and to which employee your greeted by, you could have no problem at all or the complete opposite. 8/10 I have zero problem, food is just right my order is right, but sometimes Depending on the employee and how busy the drive through is, you might be kept standing. And I understand alot of the reviews, but at the end of the day it's a FAST- food place and over time the name doesn't imply to how fast food comes out anymore. Or the quality, ur buying food from a fast food place that keep in mind is busy so it ain't a restaurant. At night it can be a bother and around 12 can also be a pain. Anyways that's enough with my ranting
Dietary restrictions: They have a number 16 teriyaki bowl with egg roll and its pretty good.“
“To be quite honest I for one has never been a fan of Jack in the box since me being a manager at 1 years ago so to say they were really good fresh I mean that says a lot they have two thumbs up for me and I would definitely go there more and the drive-thru person was very friendly and patient that says a lot these days cuz a lot of cashiers are smart mouth ? rude you name it!“
“Jack in the Box is a go-to spot when you're craving fast food with a twist. Their menu offers a mix of everything—from classic burgers to tacos and breakfast items served all day. I always appreciate the variety, especially the late-night options when most places are closed. The Sourdough Jack and curly fries are my personal favorites; they’re satisfying and full of flavor. It’s not gourmet dining, but it’s perfect for a quick, tasty meal that hits the spot when you need it most.“
“Jasmin had outstanding customer service. I did not have to repeat my order. She made sure everything was covered. I walked in and she was busy but she simply acknowledged there was aCustomer in the store. Most places just let you stand there and will even walk right in front of you saying nothing. She was amazing.“
“Apparently still struggling with short staffing because this location will randomly close their dine-in and go drive-thru only in the middle of a normal weekday, but drive-thru service is efficient and courteous. I find this location to be much easier to get in and out of than the one a little farther east on NW Highway.“
“You have to know what you're getting when you go to Jack in the Box. You're not going for fine dining.Note my trip was late at night, and through the drive-thru; so your experience might be different.Everything came out to my expectations and the service was top-notch. Late night Jack in the Box munchies meals always hit the spot“
“Starting a road trip and used the drive thru to quickly grab something to eat. There was no line to wait in and there was only a very brief wait while the food was prepared. The order was exactly as ordered. I haven't had their tacos in years. Ordered the Monster taco ( 2 for $3). No surprises. Tasted the same as always.“
“Stopped in late at night as I was visiting out of town and having a good night. Wanted some late night Munchies and got a breakfast burrito. Breakfast burrito was cooked well and prepared correctly. We also got the mini tacos which were actually excellent. Probably would not get them sauce next time as it made it a little bit of a mess but that's not a problem. The only thing I did not like was the homeless person sitting outside of drive-thru window. Flipping me off and yelling at me. I'm sure they could have told him to move on or ask the police to escort him out of there. However, they were busy. Hopefully next time when I go through drive-thru I don't get yelled at and berated by a homeless person, but otherwise the experience of stopping through the drive-thru at Jack in The box was very pleasant.
Parking: They have their own parking lot“
“I had a long day at work and since it’s a sketchy area I was expecting subpar service but when I came up to the speaker I was surprised by the amazing service MR angel provided! I ordered the wrong thing and when I came up to the window to try and change instead of getting angry, Mr angel switched it for me immediately and brought out my food in minutes . This man deserves a raise or to work at a more suitable location for his customer service and I’m not sure if I got his name correct but he works at night and runs the drive through!“
“This Jack in Box stands out against other Jack in the Boxes, other burger places and other fast food places. The manager here tries to get evert order right every time. On the rare occasions when it's not right, they fix it without a hassle. Cindy and I like almost everything they serve. I especially like the loaded mini tacos and the larger burgers. Cindy likes the sour dough Jack and the loaded fries.“
“Food is always hot and fresh. Great place to have lunch, breakfast or both as my family likes fries for breakfast or pancakes for lunch. Rebeca at drive thru was great today got my order correct and even gave me all my condiments. Don't know if that was her name sorry to give credit to some one else that is the name on my receipt but to who ever worked drive thru did a great job, Thank you!“
“Definitely below the Jack standards, but there is worse out there. The Texas jack combo was my order and the burger was fine just not hot all the way. Fries are luke warm, similar to others in the area. Why is this the new normal? Fries are supposed to be hot and fresh. Most people Guage their liking of a restaurant specifically to the fries because it's simple to get right and delicious when correctly done. This location could take some pointers from the Seagoville store. OMG, it's always perfect over there. I might or might not spend my money here again and I really don't recommend this place as there is so much fast food in this area.“