4.6
Superb
123 Reviews
2300 Highland Village Road, Lewisville · 7.25 miles
“We have been coming to Bistecca regularly for years for special occasions such as anniversaries, birthday, graduation or personal accomplishments. Bistecca is normally a 5-star, last night's experience was by far the worst service we have ever had in all the times we have come to Bistecca. I guess of all the times we have come, we always have have had exceptional service, but our waitress last night was horrible, she was nice but horrible service. She seem like she had no clue or needed better training. It started out fine when we got seated and she greeted us and noticed that we were celebrating my birthday. She took our drink order and it went downhill from there. She disappeared and rarely checked in on us, thankfully there was another waiter that was tending to us getting us refills and cleaning off our table as we finished each course. Our waitress didn't even mention or let us know about the evening's chef special, just took our order. Didn't ask if we needed refills on our drinks and only came by after the waiter cleaned up our dishes and packaged our leftover. She dropped off the dessert menu and said to look over it and she would be back to take our order. Normally when we are celebrating an occasion, they usually offer a free dessert. When she came back to take our dessert order, my wife said we would pass on dessert but inquired about a birthday dessert and our waitress said, oh ya, if you want one, I can bring it? By this time, we were done and ready to go therefore declined. This was not a normal Bistecca service that we have become accustomed to, I am thinking it is just an off night and will continue to come. Food was still delicious and ambiance was romantic and quiet as we like it.”