Starbucks in Plano

“Huge thank you to the team at this Starbucks for truly going above and beyond. While hosting a client event nearby, they graciously let us borrow a large green hot water canister so we could serve hot chocolate to our attendees. It may seem like a small gesture, but it made a huge impact on our event and our guests.

This is the definition of exceptional customer service; thoughtful, generous, and community-minded. We’re incredibly grateful and will absolutely continue supporting this location. Well done!“

“I had busy long day at work, i came in through the front door , the Starbucks was clean , i was welcome by Katiy with big beautiful smile and professional coffee master with knowledge of Starbucks menu and she had big beautiful smile on her face and i got my order so quickly and great quality coffee. The experience was so amazing thank you so much.“

“So just telling your bread and butter the paying customers to just leave for little to nothing and may I remind District/Corporate Manager Kianna that some people in the cafe are autistic and are in no form or fashion in violation of no code of conduct and I'm not your child. And I'm well within my rights as a paying customer to leave belongings in at my discretion and get something to eat elsewhere or whatever I need. And this is the quote unquote code of conduct to promote giving people a bad rap for next to nothing and promoting mean spiritualness in the Starbucks brand and representation of nothing of the brand and likeness. I certainly hope you realize that you have an entire community in autism watching and the environment you create for them. Poverty isn't chosen for certain people and you know little to nothing about people and they're situation and beyond the code of conduct. This is about customer rights and what judgments they make. Don't just observe and catch senseless violations that contribute to nothing of the Starbucks experience. And never promote mean spiritualness under no circumstances and take away from everyone. That's never the Starbucks brand or the way of doing things. Focus more on something that's actually happening. Observation and speculation dose little to nothing for the and totally takes from the experience.“

“I recently visited here and the customer service was excellent. I went through the drive through so did not get names, but have been there several times before and it’s always the same. This day I was not having a good day but the kindness and efficiency of the staff lifted my spirits.
It’s a little crazy but I always wondered about the messages on the cups and what good they did. This day I found out because the barista added ‘Have a great day!’ With a smiley and for some reason I actually smiled and decided that I would.
Keep being a pleasant place to visit for coffee!!!
Thanks!!! :-)“

“The friendly, smiling staff at this store make the visit a welcome start to the day or a relaxing pick-me-up break from work. They always take a few moments for some friendly chat with me while getting my order ready, they know me by name, and they always get my order right. They provide the best service of all the stores in the area!“

“Every time we come, we have a great experience. The staff is super friendly and helpful, the chefs always help help with the dietary restrictions and make new food with things customized on request which makes it really helpful. Keep up the great work and looking forward to our next visit.“

“Been coming here daily for a few months. As a 27-yr veteran in 5-star hospitality, I know what to look for. The staff here is great. They welcome you and remember things- like putting a packet of homey on my tea so I don’t need to ask for it. This Starbucks also has the best atmosphere of any Starbucks. Kudos!“

“This Starbucks is full of Rock Stars. The environment is great. Set up to be productive and I’ve always had the best customer experience. Customer service is on point 100% of the time. Whisper, the manager, is always here lol and is very friendly and her team seems to love and respect her. My wife, who is not easily impressed, and I went through the drive through and Eryn helped us out. We drove off and my wife said WOW that was the best customer service I’ve ever had at Starbucks. Good job!! Thanks for always smiling and making me yummy drinks.“

“Came in to do some work on my laptop while drinking a coffee. While I was there, I had a slight cough from allergies & the weather changing. One of the baristas brought me a tea made with mint & other ingredients to help me soothe my throat & cough less. It was on the house. It is little acts like this that make a huge impact on the customer experience.

Thank you so much to the Starbucks team at this location for the great customer service.“

“Whoever made my cappuccino made it right 💯, perfect. The weight of the cup upon picking up my order is perfect. Some barista's make it like a latte which is incorrect cause its heavy. Also, this being right next to a trampoline park is a life saver for parents needing coffee.“

“A pretty nice starbucks! The workers are nice, the drinks are standard starbucks quality. It's not very busy even when it's early, which is nice! Plenty of seating both inside and outside. It's a nice place to grab a drink after shopping.“

“I would give 100000 stars if I could. First I just want to say... Laveen (I may be spelling this wrong) & Logan are seriously the sweetest people I have ever met in the service industry. I've been coming to this location since I started my medical job in February. I was a high volume bartender for clubs previously for 8 years. These 2 morning staff MAKE MY MORNING everyday!!! To the point I'm sad the days I can't make it in! I cannot thank them enough for being the people they are!For the 1 star reviewers & the rude customers I've experienced in my time coming... I encourage you to take into consideration the fact that it is usually one of them working in the morning and sometimes both of them... 6+ customers at any given time in line while they not only.... take you & everyone elses order, check you out, warm your food, and also make your coffee... while your typical Starbucks has multiple people for each job... please be more kind and considerate as they are doing their best to make everyones things in a timely manner.The world needs more kind people <3“

“I hope this is the Starbucks inside Target. I usually get my mocha cookie crumble here because it is ALWAYS served per my request (not the same experience at the bigger Starbucks). Today was extra special. The young man working today 2/13/26 at 12pm was outstanding! I really appreciate a great service, special having a professional career in the hospitality industry.“

“I was stopping here to get the seasonal apple crisp drink last year, and the barista told me that he had a drink recipe that was similar and tastes like apple pie. It was the best Starbucks drink I have tried to this day. Someone please find me that recipe!!

I didn’t get the guy’s name but if anyone knows a guy that has an apple pie drink please let me know!“

“I wanted to leave a review for the wonderful woman who serviced me here earlier today. I had just gotten off of a really difficult shift and decided to swing by to grab a coffee for my partner, and a drink for myself. And I'm astounded by how quickly my mood went from poor, to walking out the door smiling. I was happily serviced by Shawntel B. Who was engaging in conversation, cracking jokes, and being an absolute ray of sunshine. Her customer service is far beyond excellent, and her personality is exuberant! So if you are reading this, thank you so much for being authentically you and brightening my day <3“

“Went into Starbucks to sip on something warm & non-caffeinated on this chilly day. Isaiah acknowledged me, recommended the Gingerbread Oatmilk Chai and the drink is great. He had awesome energy, the space was clean, and the chai is worth a try while it’s still out!“

“First off, this particular location has the most calm, cool, and blissful vibe that I’ve ever experienced. Secondly, the smiles and teamwork that I’ve had observed is priceless!! I’m so impressed and every worker is righteous, honorable, and noble and provides the utmost profound customer service.

Alissa is an amazing manager and has leadership that is packed with excellence !!!

May peace and bliss be with you all !!

Thank you!“

“Good friendly service. Staff was helpful in helping my granddaughter choose a drink. She was excited to see her name on the board, this is the only starbucks i had ever seen one. It is clean, ambiance is jolly and people hang out. It is not too noisy. I found choices for the kiddos😍“

“Went in on a Saturday morning. The barista was very friendly and made the order very quick. It was very delicious, and the sit-down area is a little cramped with lots of coffee and mugs available to purchase. Starbucks Rewards are accepted here.“

“I just want to give credit where it’s due and Taylor at this location is AMAZING! She’s memorized my drink at this point and she is always so welcoming and fun to chat with. I could easily get coffee from the grocery store but for a quick run and to say hi she’s the reason. Thank you for the amazing service you provide!!“

“My favorite Starbucks — hands down! The team at the Lorimar & Preston location in Plano is always friendly, fast, and they get my drink perfect every time. The vibe is great whether I’m grabbing a quick coffee on the go or sitting for a few minutes to catch up on work.

Today’s pick: an iced dirty chai — creamy, smooth, and just the right amount of kick. ☕️💫

Huge shoutout to the staff for consistently delivering great drinks and even better service. It’s the kind of place that makes your day instantly better!“

“I have always been taken care of at this location. As expected, a little slow but it's not like employees are standing around doing nothing. I am sure hundreds if not thousands go through this store daily so they handle it quite well for a corporate campus location.“

“I love this Starbucks! The people are always friendly and helpful. I placed an order at the wrong location. Usually when that happens (cause yes it happens occasionally lol) they tell me to go to the Starbucks where I originally place the order. But I am really appreciative of Irem and the rest for f the staff. They made my order without hesitation. And didn’t make me feel like an inconvenience for making a mistake. Thank you for the great service and the positive energy. It made my day“

“This Starbucks has gotten so much better since Davina Carrillo started working here. With my busy schedule, Davina has made it so easy to get my day started! Being that she's the first person I come across before work, she sets such a positive vibe and you can tell she is a leader with her team! Thank you so much for an awesome attitude and always keeping that smile on every morning!“

“I enjoy does Starbucks location the staff was amazing very friendly and even made sure that my order was recited back to me to guarantee I've got the right thing the vanilla bean that I got was top-notch these guys do an awesome job make sure to check them out“