32 Best Ice Cream Shops in Tyler

“We really love Andy’s. We like the fact they launched an app to track rewards. We can also upload cash to the app and pay with the app. This comes in handy if we have been walking the trails and want a quick treat and we don’t have our wallets. However, not all employees are trained on how to take payment from the app. On numerous occasions we have been told “I don’t know how to do that”. Tonight we were actually told “you can’t use the app to pay”. When I questioned further she said “I don’t know how to do it, so you can’t use it”. Why couldn’t she go ask someone how to do it?“

“It was our very first time there. They were super busy. They all were super friendly. They all were working hard to get all the orders out. The cookies are amazing. We also tried their dirty drinks. Differently for the drinks. They were so good. We will go back again.“

“Let me just say this place is a GEM! As soon as I walk in I’m greeted with smiles and absolute amazing customer service. One top of that for someone who is lactose intolerant, they have so many dairy free flavors which is sooo amazing! It tastes just like dairy ice cream! I am so thankful we have this here in Tyler! They will continue to have my business! 🩷“

“EXCELLENT PLACE TO GET ICE CREAM TREATS“

“Everythin is Good 😋 🔥 😋 delicious.. one of my favorite places“

“Tonight was the perfect night for coffee ice cream. A super nice guy named Junah made the absolute best coffee milkshake. I've gone in several times and he also has me hooked on coffee ice cream with oreos. He makes the best suggestions. Go in and ask for Junah, you won't be sorry.“

“Ti was amazing place and a good location“

“Can I sign up on the app?“

“Ti was amazing place and a good location“

“My only complaint today with going to this place is they should have an option for debit card as well. And the young lady is very nice, but don’t assume someone is out of cash because I just had my debit card. Most people have debit cards and not cash on hand, or vice versa…
Otherwise, the snowcones are the best.“

“Love all the toppings they have“

“They are not just donuts they are superb. I had the strawberry cream cheese donut and they did not skimp on ingredients. They are very sweet. My child had a Oreo donut and had no complaints. I took alittle bite and it was delicious 😋 . They are roughly $5 a piece but in my opinion it's worth it. They have an abundants of breakfast sandwiches ect... nothing is like the typical donut shop. They have small gifts you can purchase and a small sitting area. The place is clean and the workers are friendly. I will be going again when I need to satisfy my sweet tooth“

“Store was busy but the cashier, Hailey, made sure I got everything I needed and wasn't rushing me at all. Super happy with the service and store was clean too, alot of ice cream options in the store section and fair prices especially these days“

“Delicious and nutritious ! I love to get Nekter smoothies for my grandsons. They love the PBJ protein smoothies the best!“

“Freddys has allowed the car community in Tyler to put on a great night once a month of cruise nights and we are so thankful for those that came out and made the first cruise night a success ! The food was great service was great and we look forward to seeing them every month ! Thanks again Freddy’s and the staff!!!“

“disappointing tonight. no hot sauce or napkins I even asked for them but nothing. Come on guys“

“nicest cleanest DQ, ive ever been to.“

“Wonderful food and wonderful service!!!“

“I went through the drive thru and ordered a beef taco salad, got it into my car and dropped it destroying the salad. I went inside to pay for a replacement salad since it was no fault of the store. They replaced my salad at no charge even after I explained that it was my fault. Thank you for great customer service!“

“Best desserts in all Tyler“

“Stopped in for the first time yesterday at 1100. Sharon took my order. She made sure she got it correct, even told the cook what I wanted to make sure it was right and made my lunch a very good and pleasant experience. What a nice lady Sharon is, God bless her. You can be sure next time I am in Tyler I will be eating at this Braum's. Thanks Sharon, you made my day.“

“They have the best employees! So cheerful & helpful. And of course, the food is great!“

“Very friendly employees and great ice cream“

“Had the special chicken strip basket for $5.99. Just good food, all the time!“

“We just used the app for the first time and it was fast and fabulous!“

“I liked my experience here, the cashier Dallas took my order and recommended a really good ice cream that was one i didn’t know of before and he got my order really right and he was very friendly, do recommend coming to this DQ!!! Very pleasant experience!☺“

“I've been craving Sonic for a while, but all the ones around me are absolute garbage. I've always liked Sonic but having enough bad experiences will turn you off entirely.

I was on a little road trip heading back to Houston from Tyler, and I know from when I lived in Frankston that this location has been here for many years. I figured if it hasn't shut down yet, there's probably a good reason.

I was right. The burger I ordered was cooked perfectly, tots were crisp and freshly fried even at the late hour I'd visited, and the food runner was a really friendly young man.

The only reason I knocked off a star is due to the touch screen at the bay I was in being completely non-functional. I would've been happy to leave a buck or two as a tip, but no amount of smushing my finger on the screen had any effect. I was trying to see if there were some sort of physical buttons I was missing, but no... Just didn't work.

Y'all's employees are really nice, so I definitely recommend fixing that so they aren't missing out on getting a bit extra for their service.“

“The young lady that was my carhop just now was working her tail off and apologized to me for the wait! It was only 5 minutes and I was in my car with a/c- I told her she was doing amazing and thanked her. I always have good things to say about this sonic location!! The gentleman that runs these stores (name is on the door but it escapes me rn) is doing something right!“

“Cassidine was the nicest carhop I've ever came across in all my years of going to Sonics. She definitely deserves a raise. She had a smile when she walked out all the way to the car. Thats rare these days. Yall are really lucky to have her.“

“They are certainly not deaf friendly. I couldn't order through APP because it has to do with stupid password I couldn't put in. It happens all the time. So I tried to order through that stupid freaking speaker and I have no clue what they're saying. I've asked for a waiter to come out. I've waited too long. Finally, the waitress came and she said that she and the manager apologized. Just don't yell at a deaf person who couldn't understand what you're saying through the speaker. Sonic, fIx the problem with APP!!! Sonic used to have a sign on the brick wall stating that if you can't order through the speaker, press the button and turn on your headlights. The sign was taken down. Why is that? The waitress was very generous and patience. I truly appreciate her. Thank you for your service.“

“I would like to let you know the young girl at the Troup Hwy in Tyler that was working Friday morning April 24. I am sorry I don’t remember her name, very sweet girl. She was working all by herself which is I thought was wrong, but I want someone to know that she was doing a awesome job. She deserves recognition or a raise, she was working drive thru, taking orders from stalls and delivering those orders and also cooking and I ordered a burrito and she had 16 burritos before me that she had to make! She was working her butt off!
I think your location needs to hire more people for the morning shift. I stop by this location in the mornings pretty often and they are always short handed but they get customers taken care of. Not complaining just observation! But bragging on the girl this morning and all of the morning people are very nice and hard working!!“