3.8
Good
153 Reviews
1450 Capitol Drive, Pewaukee · 9.52 miles
Customers’ favorites
- Famous Roast Beef and Provolone Sub
- Chicken Philly Cheese Steak
- Mike's Famous Philly
- The Original Italian
“I want to take a moment to give a HUGE shoutout to the manager and staff at Jersey Mike’s today! I placed an online order for pickup at 12:45 PM and arrived around 12:40, fully expecting to wait a few minutes. When I walked in, I could immediately see how incredibly busy they were. The tables were full, customers were lined up placing orders, and several people were waiting for pickup orders. I figured I might have to wait a little longer than expected, but honestly, no big deal. They were BUSY! As I stood there waiting, I watched six or seven employees absolutely busting their butts. What stood out to me most wasn’t how busy they were, but how incredibly well they worked together. Every single employee was pulling their weight, helping one another, and doing everything they could to keep things moving. Not one person was standing around, and their teamwork was genuinely impressive. After I had been waiting about 20 minutes, the manager came over and offered me a refund because of the delay. I told him that wasn’t necessary and that I completely understood how busy they were. However, he insisted. While I absolutely appreciated the refund, what impressed me even more was that, despite everything going on around him, he still noticed how long I had been waiting and took the time to acknowledge it. As someone who also works in a field where keeping people happy can be challenging, I understand that sometimes things get busy, delays happen, and no matter how hard you’re working, you simply can’t do everything at once. The last thing I was going to do was add stress or frustration to a team that was clearly giving 110%. There is a BIG difference between waiting because employees aren’t doing their jobs and waiting because employees are working as hard as they possibly can. Today was absolutely the latter. I think people are often quick to leave negative reviews when something goes wrong, but we don’t always take the time to recognize people when they’re doing things right. So, kudos to the manager and every single employee working today! Your hard work, teamwork, professionalism, and customer service did not go unnoticed. You all handled an incredibly busy situation with grace, and you should be proud of yourselves. Great job, Jersey Mike’s team! You deserve some recognition today! 👏❤”
Sandwich Shop · $
