McDonald's in Colorado Springs

“Dude who said there are no refills is a liar, people there always help me, almost funny. It's downtown McDonald's, there's a lot of homeless but not sure how that's the employees fault. What do you people expect, settle down“

“Nicest workers here and that's something I'd never think to associate with McDonalds. The food is also better tasting here somehow, and the place is kept very clean compared to other McDs I've been to. I love coming here for lunch just to unwind a little.“

“I would never think it conceivable to give 5 stars to a fast food restaurant but in this case, I want to. Today was the fifth time I've visited this McDonald's drive thru (I've never been inside so cannot speak to cleanliness). For the fifth time, the food was fresh and hot (no, I do not mind pulling up and waiting for fresh fries thank you!) and always consistent. I've been at various times of day, never busy hours, and they have never reheated a burger or refried the nuggets. They have the soda machine consistent so the Coke tastes right every time and both times I've order sundaes, the machine was working. The staff is always genuinely polite and friendly,
not just working the job but actually greet you I want the consistency and quality of this location to remain so I hope the five stars will let management and staff know we appreciate the effort, cordiality, and hot, fresh, order correct food.“

“Food here is consistently good (hot fries, good Coke mix, good cheeseburgers, etc) Our go to when we crave McD's or need a quick meal.

On this occasion there was some good customer service from the Manager there that is noteworthy! We went through the drive thru and ordered a few happy meals for the kids. Used the App, redeemed points (which I never do) and the points came off but was still charged. Don't know what happened there, but asked the manager and after a bit of a miscommunication (probably from me!) he finally understood and refunded me. Many thanks for making it right!

Good experience overall! Thanks!“

“Omg I had the best drive thru experience at a McDonald's in maybe ever! It was a few days ago...maybe even a week, but I just now remembered to review my experience. Ordering and the guy at the payment window were great, but the window where you get your food was exceptional! Draven was the young man's name and he was so friendly and all smiles. Like naturally, not fake like alot of employees at various fast food places. He really made me feel welcome and appreciated. AT A MCDONALD'S!!! Wow!
Y'all need more employees like him...maybe he could train some other employees on how to make people feel appreciated, rather than being made to feel like a bother or just a dollar on their paycheck. Thank you Draven for such a pleasant experience!“

“I come here often after work. Working downtown as a cook I get off late. Charles ALWAYS greets me with the biggest smile and best attitude. Honestly he’s the reason I come here. I worked McDonald’s for 6 years on Platte and Murray. His customer service is great. I hear him greet me over the intercom and it brings a smile to my face. He greets every customer with a smile you can hear over the machine and I think that’s important.“

“we stopped at this location at midnight after watching Fluffy's show in Colorado Springs and on our way back to Denver we stopped here and honestly I was expecting the service to be bad and the employees to be in a bad mood because as I said, it was already midnight, but surprisingly everything was on point and the employees were super nice to us, and we really appreciate that!“

“Repeated attempts at the drive through have been unsuccessful. Whoever is operating the speaker system to take your order either is with slurred speech or has no clue regarding the menu. Terrible customer service. I enjoy some of the food items they offer, but the customer service is VERY lacking!“

“Very helpful and polite staffing that morning I went in as usual and proceeded to order and realized how peaceful and pleasant it was to enjoy breakfast in a McDonald’s restaurant. I’ll be back sooner than later to tryout the atmosphere in the Pm hrs. Well satisfying

Kid-friendliness: Outside dining is available for kids and families.

Wheelchair accessibility: ADA Availability is noticeably better than most places.“

“I do not often give 5-star reviews to McDonald's, but this location is an exception. Service was friendly and fast. Food was perfect temp. Best part: no kiosks. I got to the order from a real person who did real customer service. Great job to this location.“

“Just don’t go at night.. only reason for not giving 5 stars. I’m mad every time I go here at night because they just don’t care. I come here often in the morning and the morning staff is always amazing. This is what it should be like all the time and at every McDonald’s. Staff always happy to serve you with a smile on their face. Even the manager handing out food himself and thanking you for coming here. My experience at night made me want to give one star because they just don’t care one bit and even cooks came out of kitchen to have an attitude with me. Just can’t help but love the people in the morning. Hope they keep this going and get this kind of people at night because they really need it. If I had the same experience day and night it would be five stars. I did come back again at night and have a slightly better experience so I don’t know if it was coincidence or if they actually got some better night staff but it was so much better than usual nighttime fiasco.“

“Checked out the new McDonald's on woodmen road. Don't go much to these types of restaurants, but my wife was looking for the exclusive Happy meal toys. The staff were helpful and attentive. Service was great. food came out hot and fresh. There are procedures I was not aware as they do not have a fountain station to refill your own drink. If you ask for a refill they will make make you a new fresh foundation drink. Also, there were several new kiosk to order from. And a indoor kid's fun house. Great time, we would return again.“

“We came on a Saturday at 7:30am and both people we interacted with were so friendly! They had us pull into a spot while they made fresh hash browns and when he brought it out he even gave us ketchup just in case!! We really appreciated the good service!!“

“This McDonald’s has some awesome staff right now! The young black man that usually works in the mornings is such a polite and helpful person! Also, the woman working the first drive thru window/taking orders 1/10/25 5:20pm is so friendly! Both these staff members mentioned are so kind and professional!“

“Ya know. I left a previous bad review, but I’ve been back a few times since then and I changed my mind. It’s McDonalds, you aren’t going to get great food. The service though, is excellent. The staff are very cool, and polite. They are some of the nicest staff I’ve ever seen at a McDonald’s. That’s why the 5 stars“

“I want to clarify I have not had a single problem with food here in the years I've been living in the area. But to me, it seems, there is a neglect of the dining room more than anything. The front corner seat by the window on the side with the bathroom was flooded with flies when my spouse and I sat there, anywhere from 5-7 of them, and there was trash all around the drink machines. The food and service is very good though, satisfied with that, but I'd definitely recommend the drive thru or curbside from here.“

“For being a McDonald's, this is a pretty good place. The workers seem to change pretty often, but I've seen the same ones for a few months now and they are so kind and make sure we always get all we ordered and that the food is fresh. I hope it stays the same!“

“I stopped going to McDonald's about 12 years ago, but the kids wanted to go and I was pleasantly surprised. If the food has improved (I didn't grab anything for myself) as much as the look and atmosphere of this place,I would mind stopping here for myself in the future.“

“It was easy and quick, they really do have good customer service here, except for the drive thru cashier's won't count your change back to you when ever they are making change from however much money you give, and they look at you to like you are insane for expecting them to go the extra mile to actually count the change as they hand it out of the drive thru window

Parking: It is hard to pull in and access the drive thru because of the way it is set up and the design of the layout.“

“I came and got the two wrap meal after work on the way home. I was told to pull around to spot one. I ended up waiting for 15 mins and was about to give up and go in when Cyrus came around the corner with my food and gave 110% customer service. He went above and beyond to make sure I got my food and was well aware of a lost meal in the restaurant. I appreciate the service and would keep Cyrus around as long as you can.“