McDonald's in Colorado Springs

“Dude who said there are no refills is a liar, people there always help me, almost funny. It's downtown McDonald's, there's a lot of homeless but not sure how that's the employees fault. What do you people expect, settle down“

“Nicest workers here and that's something I'd never think to associate with McDonalds. The food is also better tasting here somehow, and the place is kept very clean compared to other McDs I've been to. I love coming here for lunch just to unwind a little.“

“Not to long a wait. Food was excellent and fresh prep could hear the sizzle in progress.... The app has some wonky issues I ended up in drive thru to drive away to to just pull up an order but the app wouldn't go to next step came showing fries an the Mc. M.“

“I would never think it conceivable to give 5 stars to a fast food restaurant but in this case, I want to. Today was the fifth time I've visited this McDonald's drive thru (I've never been inside so cannot speak to cleanliness). For the fifth time, the food was fresh and hot (no, I do not mind pulling up and waiting for fresh fries thank you!) and always consistent. I've been at various times of day, never busy hours, and they have never reheated a burger or refried the nuggets. They have the soda machine consistent so the Coke tastes right every time and both times I've order sundaes, the machine was working. The staff is always genuinely polite and friendly,
not just working the job but actually greet you I want the consistency and quality of this location to remain so I hope the five stars will let management and staff know we appreciate the effort, cordiality, and hot, fresh, order correct food.“

“I come here often after work. Working downtown as a cook I get off late. Charles ALWAYS greets me with the biggest smile and best attitude. Honestly he’s the reason I come here. I worked McDonald’s for 6 years on Platte and Murray. His customer service is great. I hear him greet me over the intercom and it brings a smile to my face. He greets every customer with a smile you can hear over the machine and I think that’s important.“

“we stopped at this location at midnight after watching Fluffy's show in Colorado Springs and on our way back to Denver we stopped here and honestly I was expecting the service to be bad and the employees to be in a bad mood because as I said, it was already midnight, but surprisingly everything was on point and the employees were super nice to us, and we really appreciate that!“

“Repeated attempts at the drive through have been unsuccessful. Whoever is operating the speaker system to take your order either is with slurred speech or has no clue regarding the menu. Terrible customer service. I enjoy some of the food items they offer, but the customer service is VERY lacking!“

“Very helpful and polite staffing that morning I went in as usual and proceeded to order and realized how peaceful and pleasant it was to enjoy breakfast in a McDonald’s restaurant. I’ll be back sooner than later to tryout the atmosphere in the Pm hrs. Well satisfying

Kid-friendliness: Outside dining is available for kids and families.

Wheelchair accessibility: ADA Availability is noticeably better than most places.“

“The worst service. The morning manager (05:54 a.m.) knows nothing about customer service. Treats the worst way excusing herself She has a client in the windows. Well, drive thru, delivery, pick-up, lobby (dine in). WE ALL ARE CUSTOMERS... PLEASE, GO TO ANOTHER PLACE AND HAVE A NICE BREAKFAST, HEALTHIER ONE!“

“I order from this McDonald’s frequently. I can’t fit my car thru the tight turn into the drive thru so I order ahead with the app (highly recommend for the coupons/discounts). My order is always correct and ready quickly. Staff is always friendly.“

“Just don’t go at night.. only reason for not giving 5 stars. I’m mad every time I go here at night because they just don’t care. I come here often in the morning and the morning staff is always amazing. This is what it should be like all the time and at every McDonald’s. Staff always happy to serve you with a smile on their face. Even the manager handing out food himself and thanking you for coming here. My experience at night made me want to give one star because they just don’t care one bit and even cooks came out of kitchen to have an attitude with me. Just can’t help but love the people in the morning. Hope they keep this going and get this kind of people at night because they really need it. If I had the same experience day and night it would be five stars. I did come back again at night and have a slightly better experience so I don’t know if it was coincidence or if they actually got some better night staff but it was so much better than usual nighttime fiasco.“

“This McDonald's Is my main Fast food Joint. They are always kind and have things/ Your meal ready to go. I like using the mobile app. Personally. But I also believe you are kind of dumn, if you have not yet downloaded the McDonald's app. I get free stuff and Deals everyday. Call me a McDonald's fanatic but 🤷‍♂️ whatves that's just my opinion. Anyways my main point was, this is the best McDonald's in town and I always go out of my way just to get my food from this Location. So Download the app. Seriously your missing out if you have not yet used or Downloaded it. Last but not least, I Highly recommend this McDonald's out of any in the Great Colorado Springs!💯💯💯👌👌✌️✌️🤙🤙🤙😁😁😁😁“

“This McDonald’s has some awesome staff right now! The young black man that usually works in the mornings is such a polite and helpful person! Also, the woman working the first drive thru window/taking orders 1/10/25 5:20pm is so friendly! Both these staff members mentioned are so kind and professional!“

“Ya know. I left a previous bad review, but I’ve been back a few times since then and I changed my mind. It’s McDonalds, you aren’t going to get great food. The service though, is excellent. The staff are very cool, and polite. They are some of the nicest staff I’ve ever seen at a McDonald’s. That’s why the 5 stars“

“Obviously plenty of horror stories with their own very valid experiences.

I ordered the 5$ meal deal which frankly I'm glad McD is doing because they've been out pricing everyone.
I ordered for lunch at around 230pm from the touchscreen kiosk which worked fine.
Food came as ordered including customizations, and it was warm and fast.
The atmosphere inside is phenomenal, clean, well lit from natural light and overhead lighting, decor is simple yet vibrant, but the seating outside of the cushioned high table is not comfortable but hey, it's McDonald's.

Overall a pleasant experience and I hope it continues to stay that way!“

“For being a McDonald's, this is a pretty good place. The workers seem to change pretty often, but I've seen the same ones for a few months now and they are so kind and make sure we always get all we ordered and that the food is fresh. I hope it stays the same!“

“I want to clarify I have not had a single problem with food here in the years I've been living in the area. But to me, it seems, there is a neglect of the dining room more than anything. The front corner seat by the window on the side with the bathroom was flooded with flies when my spouse and I sat there, anywhere from 5-7 of them, and there was trash all around the drink machines. The food and service is very good though, satisfied with that, but I'd definitely recommend the drive thru or curbside from here.“

“I stopped going to McDonald's about 12 years ago, but the kids wanted to go and I was pleasantly surprised. If the food has improved (I didn't grab anything for myself) as much as the look and atmosphere of this place,I would mind stopping here for myself in the future.“

“It was easy and quick, they really do have good customer service here, except for the drive thru cashier's won't count your change back to you when ever they are making change from however much money you give, and they look at you to like you are insane for expecting them to go the extra mile to actually count the change as they hand it out of the drive thru window

Parking: It is hard to pull in and access the drive thru because of the way it is set up and the design of the layout.“

“I came and got the two wrap meal after work on the way home. I was told to pull around to spot one. I ended up waiting for 15 mins and was about to give up and go in when Cyrus came around the corner with my food and gave 110% customer service. He went above and beyond to make sure I got my food and was well aware of a lost meal in the restaurant. I appreciate the service and would keep Cyrus around as long as you can.“