McDonald's in Colorado Springs

“Dude who said there are no refills is a liar, people there always help me, almost funny. It's downtown McDonald's, there's a lot of homeless but not sure how that's the employees fault. What do you people expect, settle down“

“Love soooo much that this McDonalds keeps their Lobby open until 1am and doesn't make delivery drivers sit its drive thru for 20-30 minutes. AND they are always fast! You are amazing, keep it up. Wish other McDonald's followed your model!“

“(7:20pm 03/22/26)
Today has been a really rough day for me due to lack of sleep and the stress of moving, so I wasn't up to the task of having to cook dinner tonight and wanted to grab something quick and inexpensive. This McDonalds is close to me and I remembered yall have a $5 meal deal, so I thought that would be perfect! Well, when I pulled up to the drive thru, my app was giving me trouble (I was trying to provide the squawk box person my code), so I was running up the drive thru time a little longer than I intended, but Ori was understanding, kind and patient with me and I really appreciated that after the kind of day I had! Thanks Ori!“

“Food here is consistently good (hot fries, good Coke mix, good cheeseburgers, etc) Our go to when we crave McD's or need a quick meal.

On this occasion there was some good customer service from the Manager there that is noteworthy! We went through the drive thru and ordered a few happy meals for the kids. Used the App, redeemed points (which I never do) and the points came off but was still charged. Don't know what happened there, but asked the manager and after a bit of a miscommunication (probably from me!) he finally understood and refunded me. Many thanks for making it right!

Good experience overall! Thanks!“

“I would never think it conceivable to give 5 stars to a fast food restaurant but in this case, I want to. Today was the fifth time I've visited this McDonald's drive thru (I've never been inside so cannot speak to cleanliness). For the fifth time, the food was fresh and hot (no, I do not mind pulling up and waiting for fresh fries thank you!) and always consistent. I've been at various times of day, never busy hours, and they have never reheated a burger or refried the nuggets. They have the soda machine consistent so the Coke tastes right every time and both times I've order sundaes, the machine was working. The staff is always genuinely polite and friendly,
not just working the job but actually greet you I want the consistency and quality of this location to remain so I hope the five stars will let management and staff know we appreciate the effort, cordiality, and hot, fresh, order correct food.“

“I got to this location in drive thru about 5-6 times a month. Every time I have seen Jonny (sorry if I butchered his name) either in drive thru or staging my order is correct. He has extreme professionalism when operating the drive thru. Just a good experience when he's there“

“Lu was our server and she really made it a great place to eat. She was very polite, and patient and a big help. And the food was pretty good too. You just don't find super friendly and helpful people at a fast food restaurant very often. But she did a great job. Thank you Lu“

“The food is.... McDonald's... It tastes the same anywhere in the world. So you know what you're going to taste.
However, the production of everything has not missed a beat upon requests.

The service is what I'm happy to express that my return to this venue is consistent when McDonald's is on my mind. I would prefer this location over all other McDonald's in the vicinity.

The atmosphere is consistently clean, but the new touchscreen kiosks have reduced customer‑employee interaction. As a result, employees seem less engaged, customers feel disconnected, and trust drops to the point where people double‑check their orders.“

“The McDonald's crew here is always attentive and informative to the customers needs even the food qualities up to park down to the salting of the price to The cutting of the onions it may not seem a big deal to others but it does to me as a customer keep up the good work“

“Very helpful and polite staffing that morning I went in as usual and proceeded to order and realized how peaceful and pleasant it was to enjoy breakfast in a McDonald’s restaurant. I’ll be back sooner than later to tryout the atmosphere in the Pm hrs. Well satisfying

Kid-friendliness: Outside dining is available for kids and families.

Wheelchair accessibility: ADA Availability is noticeably better than most places.“

“I do not often give 5-star reviews to McDonald's, but this location is an exception. Service was friendly and fast. Food was perfect temp. Best part: no kiosks. I got to the order from a real person who did real customer service. Great job to this location.“

“Checked out the new McDonald's on woodmen road. Don't go much to these types of restaurants, but my wife was looking for the exclusive Happy meal toys. The staff were helpful and attentive. Service was great. food came out hot and fresh. There are procedures I was not aware as they do not have a fountain station to refill your own drink. If you ask for a refill they will make make you a new fresh foundation drink. Also, there were several new kiosk to order from. And a indoor kid's fun house. Great time, we would return again.“

“When I went there for lunch they were very attentive and the managers wear communication with the people making the food to make sure that my food was being made the way I ordered it I would recommend anybody to go here were there fast and very courteous to your Needs“

“ordered oatmeal & a chicken meal deal. 2 customers pulled over to wait for food as did I. the food arrived quickly, the lady is pleasant & they remembered the craisins & apples for the oatmeal even with the backlog. well done everyone!☺️ I did order an unsweetened tea & received a sweet tea. I'm sure I'm the odd one out that wants an unsweetened tea. completely understandable“

“Ya know. I left a previous bad review, but I’ve been back a few times since then and I changed my mind. It’s McDonalds, you aren’t going to get great food. The service though, is excellent. The staff are very cool, and polite. They are some of the nicest staff I’ve ever seen at a McDonald’s. That’s why the 5 stars“

“I’m not gonna say that they are the slowest fast food place but I mean I do think that they’re a little slow however, whoever was working in the drive-through today is not getting paid enough money. His customer service was off the charts and he had me laughing through the speaker box. It’s very refreshing to have an employee that goes that extra step for customer service, especially when it’s really hard to find now.“

“I stopped going to McDonald's about 12 years ago, but the kids wanted to go and I was pleasantly surprised. If the food has improved (I didn't grab anything for myself) as much as the look and atmosphere of this place,I would mind stopping here for myself in the future.“

“For being a McDonald's, this is a pretty good place. The workers seem to change pretty often, but I've seen the same ones for a few months now and they are so kind and make sure we always get all we ordered and that the food is fresh. I hope it stays the same!“

“It was easy and quick, they really do have good customer service here, except for the drive thru cashier's won't count your change back to you when ever they are making change from however much money you give, and they look at you to like you are insane for expecting them to go the extra mile to actually count the change as they hand it out of the drive thru window

Parking: It is hard to pull in and access the drive thru because of the way it is set up and the design of the layout.“

“It's McDonald's you know what you're getting. The stuff here usually does a great job compared to other places in the city. Come here maybe twice a week to hang out with the kids. One of the few in the springs with the play place. Definitely worth it.“