“This is my favorite firehouse subs location. Not the most accessible parking lot, but the food, service, and atmosphere more than make up for it. The wait is never too long, the workers are always very friendly and seem to be in good spirits, and the food it as good as it can get for firehouse subs.Thanks firehouse crew!“
“Had a delicious free hook & later sub they day. They give you when you have the app a free sub. As always with firehouse it was delicious Really help me celebrate my birthday which was on mother's day this year 5/14/2023..Thanks for giving back .“
“This is a GREAT Firehouse Subs restaurant!!! I frequent them often. Yesterday, I ordered the "Smokehouse Beef & Cheddar Brisket". Lisa made one of the best Firehouse brisket sandwiches I've had!!! Javoris, who is the manager of this restaurant, was stellar! So between him and Lisa, they both displayed OUTSTANDING CUSTOMER SERVICE plus my sandwich was absolutely DELISH!!! This restaurant has a very nice crew and you can see that they do their utmost to provide great customer service. KUDOS all-around!!! Thank you and keep up the super job!!!“
“It was kinda hard for this old gal to locate. But once I got there I was so glad I didn't give up on locating this little gem. The food was hot and fresh and prepared with care. Both the clerks were friendly and upbeat even though it was pretty close to closing time. It had taken me so long to find this particular Firehouse. The atmosphere is very welcoming. I ordered the pulled pork sandwich and chips. It was delicious ? I recommend everyone try it. I can only vouch for the Riverside location. The other FH's may make a mess of it?“
“Good food. Service is poor almost everywhere these days.Update to respond to Firehouse:I wish that there were something that you could do to improve service, but if you fired every entitled employee with a lazy, negative attitude, you simply couldn’t staff your stores.“
“Luckily I placed an online order and didn't have to interact much with the staff. I haven't been to a firehouse staffed with warm and welcoming employees in many years. Grateful to still be able to enjoy a classic Hook and Ladder though.“
“Awesome sub-shop! AWESOME SUBS! I have Celiac Disease & Firehouse Subs has Schar gluten-free bread. They always warn that they cannot guarantee against cross-contamination but they do take care to change gloves, wash their hands and place foil down as a barrier. I have never been glutened and always look forward to collecting points toward my next free sub?“
“Best experience in a sandwich shop I've had my whole life. The crew running the place at 9pm on a Friday night were all top shelf. Everyone was having fun, laughing with customers, and doing a fantastic job at the same time. The type of crew that deserves a raise sort of thing.. winking at you firehouse.“
“Would be a 5/5 because firehouse has the best subs EVER and I will die on this hill. HOWEVER this is my hometown location and just came back and disappointed in the bathroom, looks like it hasn’t been cleaned it days, black lines in the toilet and not a single piece of toilet paper.“
“Delicious food and wonderful atmosphere. They also give back some to the firefighters. We had no issues but there was a woman there that was and the staff was being very patient and caring and made her happy with a good outcome.Parking: Today they handled out family of four order with ease. They were very helpful with my takeout order on Super Bowl Sunday.“
“Went for a weekday pickup lunch. Since it was before noon the place only had one customer. We were able to order right away. The cashier was not mean or surly at all, just seemed weary already. Anyways, our order was prepared correctly and the subs assembled thoughtfully and properly, which is important because I don’t care for it when my food order is slapped together haphazardly. They did not skimp on the ingredients and the produce was fine. Although we didn’t eat in the dining room was clean and it looked like the drink station was kept up. Overall we had a good experience.“
“I recently had a fantastic experience at this Firehouse Subs restaurant. The customer service was excellent, and they promptly fixed an issue with my order. Caleb, the manager, went above and beyond to ensure our satisfaction. The food was delicious, and the restaurant was clean and inviting. Highly recommended! Thank you, Caleb, and the entire staff!“
“My wife got the ny steamer but they were out of corned beef and said it would get extra pastrami but I don’t think it did or the regular comes with just a few pieces. For the price it really isn’t worth it. It was $38 for 2 large sub combos. Better than most hospitals food though and I didn’t have to drive. Staff was awesome.“
“Their subs are so tasty! My favorite is the turkey, bacon, ranch. The bread is really what ties it all together and separates Firehouse from the other sub shops. I’m not a big a fan of their app, it can be a bit glitchy, but the service is always wonderful. The parking lot at this location can be a bit sketchy though, it’s very tight and very busy.“
“So this is gotten to be a place that my wife loves. So we come here quite a bit. I will highly recommend using the app to place your order at a time. And that way you orders ready for you when you walk in. They're always friendly. I don't know that they've ever gotten anything in our order wrong..“
“First time eating here. Awsome experience. The staff here at this location was soooo nice. I had the club and my sister had the Cajun chicken. Had to swap half sandwich with her. Both were very good. Also had their new fries. Crunchy and delicious! Will definitely be frequenting this place more often!“
“My app wouldn't allow me to use my coupon. Delaney was so helpful and attempted to assist with the app. It appeared to freeze up. So she said, "Come to the register, and I will process it for you." Both sandwiches were really good. Thanks again, Delaney, for your great customer service.“
“I just wanna take a minute and hope that my message is read not only by other customers but the Manger of this store. The Assistant Manager Linda, is a good choice for theposition she is good in customer service and the store was cleanThe other team members were great as well .I had a problem with the online app it charged my card 3 times and didn't register my order through the app tho .Linda gave a great response to the issue I was having.Hopefully for her soon she will be the General Manager of her own store.These individuals on shift tonight are a great example of customer service.“
“I ate lunch today at this FHS with my daughter and granddaughter…they frequent FHS’s at different locations, but my daughter said the staff at this Dunn Ave location was the nicest she’s ever come across .. great job to your sensational staff!!!“
“Headquartered in Jacksonville, this is a great option for a sandwich at the airport. Located just beyond security in the food court, the sandwiches are made to order in minutes. The cost is about $8.50 per sandwich. I like the Italian without ham and light spread. The bread is my favorite part and a treat on a travel day.The staff are friendly and work hard. It's a great experience so rarely found in airport food offerings. See website to learn more about the company and their current menu offerings.“
“Went in for a meatball sub and asked the lady how old the meat balls were? I asked because I went in a few days ago and got one with meatballs that were old with a weird texture. She told immediately offered a replacement sub and I accepted. Thank you so much for your hospitality. The his is why I love Firehouse Subs.“