Wendy's in Louisville

“I go thru this drive thru on occasion and they are always pleasant when ordering. Quick to get the line thru and super nice in all interactions. Order is right every time and they are soo kind and courteous. In a day when customer service is non existent anymore they are a bright spot in the day.“

“Went through the drive through and ordered a pretty good size order for the family, last night. The gentleman that took our order was very kind and though it took a few minutes to get the food (which is expected), the team at this Wendy’s didn’t miss a beat. Food was good and still hot when we got home. Recently moved and where we are from, the Wendy’s is awful and you’re always missing half your order. This Wendy’s was top notch and thank you guys, we will be back!“

“The people here are really friendly and patient when I have to order a party pack/family nugget as well as pick up my mobile order. The food here is great, and they are pretty good at working though the huge lines you get working on Dixie. My only complaint (and idk how much of this is on them even) is the nuggets thing. I hate having to order 50 of them at the restaurant. I've worked fast food, I don't wanna ask someone to drop a basket of nuggets, I want to give them some warning. Let me order them on the app, please!“

“I get the same couple items every time I go. Junior Bacon Cheeseburger or a big bacon classic, depending on hunger levels. And a large natural lemonade of varying flavors. It's really hard to mess that order up, and so far, I've had no issues. Whoever takes orders on the headset needs to be a little more attentive. I shouldn't have to repeat such a small order. Other than that it's always a perfect experience.“

“Didn't eat in so atmosphere was contingent on drive through presence.
She was young and I could tell she was new at the job, but she did well and kept a great spirit in the midst of what could have been a very chaotic situation.
Great job by her, and kudos to whoever has been training her!!“

“Most of the time the wait time here is less than 5 minutes, they prepare the food according to item description in the menu without missing a single ingredient, mobile orders are kept warm untill you arrive and are prepared in less than 10 minutes, excelent overall.“

“Older Wendy's, about 40 years old. Excellent food and stays open till 1 am. Don't let the parking lot fool you. The place is clean and people are good at their jobs. Theirs a vacant lot next door that makes it look different than what it really is. I pick it over any other fast food in the area. Fresh, made right.“

“Since I decided not to order food at the Breckenridge Lane location, I drove all the way over to Bardstown road. I was greeted promptly my order was put in it was quickly made and I was thinking before I left. Much better than the Breckenridge Lane location.“

“This morning I stopped by for some breakfast burritos. They only had 2 employees working and was very apologetic about wait but to be honest it wasn't long at all. I understand things happen out of their control. Offered me a drink for my wait but it wasn't necessary. Very friendly ladies this morning. These two were so pleasant even under their stress. Food was so hot and fresh. Thank you two for showing up and holding it down.“

“Ive been here 2 times now since moving here at the beginning of February 2026. Everyone that works here has been amazingly kind,and I couldn't ask for better service,friendly,concienious,and professional. In today's times,its a breath of fresh air,to have anyone that does their work with helpful tone that Ive had the experience as Ive had. Thank you to all of the pleasant women that Ive met here,and I thank whoever cooks,and I haven't had the privilege of meeting. Awesome!!“

“Just another fast food restaurant there isn't anything special about the place but I would say they do have quick service especially when going through the drive through. The workers are
are really friendly and provide fast service so if you're in a hurry this place will get you in and out quickly.“

“The employees at this location were FANTASTIC! We were a large group ( 11+) and they worked quickly and efficiently to make our orders and accommodate our requests. The dinning room was clean but the temperature was 85 on the wall thermostat.. not very comfortable. Perhaps it wasn't working properly?“

“Best Wendy’s I’ve ever been to, usually don’t go out of my way to post reviews but they were so kind and the food was phenomenal. Everything super fresh and fast, I’d go out of my way to eat here again“

“Fast food places are stretched for staff right now for sure and it's unrealistic to have expectations that doesnt take that into consideration. All that to say, gentleman working the counter was awesome with service and attitude. Best service worked I've encountered in a long time. The other employees were very attentive and courteous as well“

“My family of 6 was able to eat here for only $26!!!! That was a total of 5 different biggie bags. Used the app and had a $4 off $20 coupon! I asked if the meals could be individually bagged and that resulted in extra food. My family and I were very happy with this Wendy’s experience! Great job to the team this afternoon as it was a Saturday during lunch rush!“

“Excellent customer service, lady at the drive thru was awesome Inspite of. Her having to tell customers that she was out of a lot of stuff there was a long wait time and it was a little bit of employees she did an awesome job I will be back“

“I really had a great lunch time, as Ms.Rhonda treated me with NOTHING but kindness and care. She went above and beyond her duties.... I appreciate her! Thank you all, my food was hot, and delicious gave 4stars because of my drink,it didn't have any combined to it,but they were fixing the problem when we left!“

“Decided to visit the new trampoline park nova , afterwards we got Wendy's. I ordered 3 kids meal , one hamburger , and 2 chicken nuggets, for the hamburger I asked for pickles and ketchup, they did not put neither, then there wasn't any sauce in the bag which I specified which sauces I wanted, then there wasn't any toys for the kids in the bag also they didn't have any chocolate so one kid had to get vanilla.“