Starbucks in Boston

“I want to give a big shoutout to Yermaliz and Vanessa for their exceptional customer service at this Starbucks location. They are always respectful, attentive, and welcoming. You can tell they take pride in what they do—from greeting customers with a smile to maintaining a clean and organized environment.
The café itself is a great place to work or relax. The music is subtle and never overwhelming, which creates a peaceful atmosphere. Even the restroom is spotless, which says a lot about how well this location is managed.

Highly recommend stopping by if you're looking for great service and a calm, clean space to enjoy your coffee or get some work done!“

“f I could give more than 5 stars, I absolutely would! The staff at this Starbucks are amazing—friendly, fast, and always welcoming. I visit almost every day, and they don’t just remember my order—they remember my name and genuinely ask about my day. Truly exceptional service!“

“My last 3 visits to this location in this past month has been great, first I get to know about those amazing bites egg/gouda/bacon, can't explain how good they are.Second this new crew is great, attentive, on point with orders, third not sure if i just been lucky or what but this crew is super sweet, and i have been different hours so seems persistent the sense that a change had happen here.“

“This Starbucks location was very clean and welcoming. Spencer is an excellent barista and went out of his way to make my experience great as my drink was not made correctly the first time. I would come back to this location again when I am in town!“

“Excellent friendly service from brastia behind the counter that took my order very fast and efficient very clean Starbucks store with a place to sit and relax and have coffee or sandwich or bagel i do recommend this location very convenient location near the common and public garden and will be returning again soon.😀 Derek Nagorniuk“

“Boston's Financial District (FiDi) is a bustling downtown neighborhood, part of Downtown Crossing, known for high-rise offices and historic sites
Starbucks was a blessing

on the way to the law firm
Durso Law OMG WOW the staff

Heinlein Beeler Mingace & Heineman, P.C.
is a fantastic law office. waiting for a meeting this was the place in a cold cold day. God bless the staff. the legal case is multi year. this is a year just on back and forth with insurance, the staff at Starbucks was the best . In for a day Logan Airport OMG.. this is the best“

“Ash literally made my morning flow so much easier. I want to thank Ash for being such an amazing human and employee. You make a difference far bigger than a cup of coffee anywhere else ever would. Thank you for your kindness and love! You’re an amazing part of Starbucks!“

“this starbucks location was everything you could want and more, richie fairbairn is one of the nicest employees and he really brings his starbucks attitude to work everyday, i don't know what this cooperation would do without a man like him“

“The employees were very nice and accommodating. I was feeling dehydrated when I went in and asked for a cup of ice water and then another cup of water before we left. The one employee that I asked for the water and a repeat of the security number for the restroom was extremely pleasanteven though she was very busy preparing orders.“

“Jesus, a barista at Starbucks, is the epitome of customer service excellence. From the moment you walk through the door, his warm smile and cheerful greeting make you feel instantly at ease, as if you’ve walked into the home of an old friend. No matter how long the line is, Jesus has a way of making every customer feel like they’re his top priority, ensuring that their experience is both personal and efficient.

What sets Jesus apart is his uncanny ability to remember faces, names, and even specific drink preferences. A regular might casually mention their love of caramel drizzle once, and weeks later, Jesus is still topping their latte with that sweet, golden touch. It’s as though he has a mental Rolodex dedicated solely to ensuring every customer feels uniquely seen and valued.

Beyond his impeccable memory, Jesus demonstrates extraordinary adaptability. Whether it’s calming a frazzled parent with a crying toddler, or helping a customer decipher the complexities of the Starbucks menu, he handles each situation with grace and professionalism. His patience seems boundless, and his calm demeanor is infectious, often diffusing tense moments before they escalate.

Jesus doesn’t just serve coffee; he creates an experience. His energy transforms even the most mundane coffee run into a highlight of the day. He’s known for slipping in witty comments or offering genuine compliments that brighten a customer’s mood. Regulars have come to expect his trademark charm, often seeking out his shift times just to interact with him.

His coworkers also sing his praises, frequently noting how his positive energy lifts the entire team. Jesus is the first to step in when the pace picks up, juggling multiple tasks without missing a beat. Despite the occasional chaos of a busy morning, he never loses his cool, instead rallying the team with encouraging words and a contagious sense of humor.

On top of all this, Jesus goes above and beyond to foster a sense of community. He organizes local events, like coffee tastings and book drives, and always finds ways to give back. Customers often find handwritten notes on their cups—thoughtful messages that make their day. It’s these small yet profound gestures that solidify his reputation as more than just a barista; he’s a cornerstone of the neighborhood.

In short, Jesus exemplifies everything great about customer service. His unwavering dedication to his craft, combined with his genuine care for people, sets a gold standard not just for Starbucks but for any service-oriented industry. For many, Jesus isn’t just a barista—he’s a daily reminder of kindness, connection, and the simple joys in life.“

“This place is great! The barista are so nice to customers. Melody is so sweet she has a beautiful smile and personality, and even better she always remembers my order and makes me feel welcome! Thank you for remembering me Melody!

Vegetarian options: impossible breakfast sandwich“

“I miss the old staff they had.. John, Jennifer, Sarah, and Ellie! But Cecila and Lydia are definitely amazing people! Everyday I stop by they always memorize my favorite drink in the morning and they always take so great care of me by welcoming me with amazing personality and kindness! I always adore them! Cecila and Lydia thank you always for all that you do.“

“Hands down the best Starbucks ever!
There’s a Starbucks right outside my work, but I still go out of my way to come to this one — that’s how amazing Nina, Shyanne and Greyson are. They’re so sweet and always make me feel genuinely welcomed. My drinks are always perfect, and the vibes are unmatched. Truly the best team and best coffee around!“

“Claire was incredibly patient and kind. My mobile order was having some issues and didn’t print out the ticket correctly, but she took the time to fix it without any frustration and made sure I was happy before I left. Her professionalism and warm attitude really stood out. Thank you, Claire, for turning a small mistake into a great experience. She definitely deserves a raise!
Thanks for bringing me a great memory in Boston!“

“I went in for a return tonight, around 5:40 p.m. The two gentlemen who helped me were the nicest Starbucks employees I have ever met in the U.S. They went above and beyond to help me figure out the best way to process this return, the process took a little time because it's not something they do a lot, but they were very patient with me and tried different ways. I usually don't write reviews for Starbucks, but I want to let the management team know how lucky they are to have employees like this. Today was the 1st day of Hello Kitty collection release and I have heard two girls in front of me asking one of the gentlemen about them, he explained it was sold out right after they opened, with a smile. I'm sure he has answered that question many, many times today, but he was still being so friendly. I'm sorry I didn't get their names, but my receipt said I left the store at 5:48 p.m., this should help management to know who was working during that time. They really deserve a raise for their outstanding service!“

“I really enjoyed this location. The staff were extremely friendly and efficient and the store was extremely clean. Parking for the location wasn’t great, but we had someone stay in the car so we didn’t need to pay for parking or anything. The drinks we ordered were made to perfection and tasted excellent!!“

“Easily the nicest staff of any Starbucks in the city. I used to go to Boylston on my morning walk but these guys always get my order quick and fast. A few of the baristas in here have the best energy and really pump me up for a day of work!“

“The staff taking orders/cashier this morning was super service-oriented. I ordered my coffee and breakfast and was ready in 2 minutes. I bought a small Starbucks Boston mug and dropped/broke it before payment. The staff (he) kindly took the broken one in and asked me to get a new one. I only paid for one. Very thoughtful and customer focused??“

“The prudential in Starbucks has the best staff ever. Maddy , Pedro , sia , jasmine , Tilly , Evandro are the best. Pedro is the best manager ever.
They are welcoming and very loving. That’s the reason I keep going back. Food is amazing and service is awesome“

“I just want to acknowledge the workers of 185 Dartmouth, who have brightened my day each morning with fun drawings to my Starbucks order. I have experienced nothing but top-knotch customer service at this location. We need more people like you all in this world!“

“Best Starbucks in Boston! Fast, clean delicious. Manager Mercedes and Barista Ashley recommended fantastic drinks and customized them. So friendly and just great people. The place could use better air conditioning. Especially for the workers!“

“We visited for a quick drink whilst in the Seaport area. I wanted to give a special mention to the team here, everyone is very kind and makes you feel welcome. Especially the barista with the pink hair, she was very cheerful and energetic which was a real delight. Keep up the good work!“

“During busy hours, it can get very hectic which can make the experience very frustrating. Nonetheless, this is simply due to high demand. Overall, the staff are really warm and welcoming (during calm hours). Once you become a regular they greet with enthusiasm and kindness. I don’t remember many names but Marcella and Monica definitely keep me returning!“

“I don’t understand the bad reviews for this location. I was in town for 7 days during a software conference and had zero issues getting quality coffees and ice tea at this location. Admittedly, every order was through the app but none of the wait times via the app exceeded 7 minutes and my item was always ready at the end of the counter when I arrived. This was morning, noon, and mid afternoon. I ordered twice a day and the results were always fast and the quality was as I’ve been accustomed at any other Starbucks.
I’d recommend anyone ordering here do it through the app.“

“They were kind. I do not go to Starbucks on a regular basis at all. But my friends wanted me to try Starbucks Pumpkin Spiced Latte. The fall season's famous flavor. Well, the staff was attentive and gave me my car keys, which I almost forgot and did not even notice that I left them behind! 🙃“

“This one is a nice facility. A place where you can sit and relax. Because once in a while, instead of rushing or driving, you just want to enjoy your order right there inside Starbucks, after your beverage is made and have your coffee and/or food, in a peaceful environment. And the couple of times I have done this at this specific location, that was the case, thankfully! 🙏 ☕️ 🤲“

“please someone tell, Chris I think was their name? they made my birthday so special for me and my partner. they thought my drink order sounded super good and when they accidentally forgot something they caught themself before I did and gave me both. sweetie pie, great worker.“

“Like most people I have my order on the tip of the tongue when at the counter but after overhearing the lady in front of me I switched and asked for a tea. What a surprise, I actually enjoyed it!\n\nService was fast and friendly and hey, it's Starbucks so you know what to expect.“

“I personally go out of my way passing 3 Starbucks stores to come here. Cindy got my drink correct the very first time I ordered with her. No matter how early I arrive, she greets myself and other customers with a smile. She’s really a Gem. Give her all the bonus’s you can, she’s one of a kind.“

“The new Apple oat milk iced latte is AMAZING (I drank an entire Grande in under four minutes! Yes, it's sweet. You can use an alternative milk and ask for less syrup.). I can't complain about the service here. They are always willing to go the extra mile.“

“I work in office Monday and Thursdays and I love this Starbucks. Everyone is always super friendly and kind and they all work incredibly hard and I have never experienced any long waits or bad orders from here! They are one of the only Starbucks who actually make an amazing refresher!“

“I go to this starbucks everyday to grab a coffee before work and just wanted to give Evan massive praise for his customer service. He is such a nice guy and always greets me. The overall staff that runs with the mobile orders is great as well as they have hundreds of mobile orders ready to go in an organized fashion.“

“The staff here are so friendly and work hard. They are a well oiled machine. I'm always impressed by how efficient they are during the rush between students classes. Also love that they remember my colleague and my
Favorite drink. Give these folks a raise, they earn it!“

“All the females are all so sweet and doing a phenomenal job but one Spanish boy making coffees likes to talk about other costumers with another costumer in Spanish possibly his girlfriend the way she hovers over the counter why he making other people order and think people can’t understand what they are saying . When we can actually understand what is being said . The males needs to get more training about making drinks and taken orders . If I’m ordering caramel Rim and drizzle that means I want the caramel all swirled on the cup not just my top of cold foam. Other wise I’d love to give a 5 star.“

“I literally came here for the first time ever on NYE. all the other Starbucks had closed early (like 5pm) for some reason. Closing at 5p on the one day of the year when most people are staying up late? Seems questionable. At any rate, I went to this Starbucks because I live in the area, and it's a great location. The employees are super friendly and they place is pretty big with seating room and it's a nice store. I'll be coming here more frequently because I was very impressed“

“This is an airport location so they don't have their own seating. But it's located in the Boston Public Market area by Gate 28 so there is seating and standing tables shared with the other businesses. I just had a croissant which was good and hard to mess up. My beverage was the usual Starbucks good and they're fast, especially given that there are usually a ton of people in line. I ordered ahead (Starbucks BOS Terminal C Gate 28") and was also able to use the new function to use my own cup. Win win.“

“This store is clean! The staff are friendly, helpful & polite! Special thanks to Shannon who was amazing and went above and beyond for me. I drink Starbucks always every day bc of the environment and Shannon and this store know how to do it! Thanks again!“

“This is the Starbucks at Terminal A Gates 13-22.The baristas are very sweet but the lines are long thanks to constant demand. So if you're thinking of grabbing a drink before your flight, time it and prepare for 15-20 min. Otherwise everything was prepared right and well.“