Starbucks in Boston

“MY favorite and BEST Starbucks in all of Boston! The staff here is incredible, so kind, welcoming, and attentive. A special shoutout to Darcy, who truly goes above and beyond every time. She brings such warmth and positive energy, and you can tell she really cares about every customer and every drink.

The store itself is immaculate—super clean, well organized, and in a stunning location right on the water at Roses Wharf. Whether you’re grabbing a quick coffee or just need a moment to recharge, this spot is a gem. Always a bright spot in my day.

Highly recommend this location—it sets the gold standard for what a Starbucks experience should be! ☕💛“

“This is the best run Starbucks I’ve ever been to in my life. The staff are ALWAYS friendly and helpful. Food pick-up orders are ready and hot when you come in without fail. The store itself is clean, incredibly organized… truly can’t say enough good things. Thank you to the staff, you guys are amazing 🥰“

“I want to give a big shoutout to Yermaliz and Vanessa for their exceptional customer service at this Starbucks location. They are always respectful, attentive, and welcoming. You can tell they take pride in what they do—from greeting customers with a smile to maintaining a clean and organized environment.
The café itself is a great place to work or relax. The music is subtle and never overwhelming, which creates a peaceful atmosphere. Even the restroom is spotless, which says a lot about how well this location is managed.

Highly recommend stopping by if you're looking for great service and a calm, clean space to enjoy your coffee or get some work done!“

“07-08-2024 10 a.m.
Upon entering I was happily greeted by a smiling cashier.
She was friendly and accommodating. She was was made for the food service and retail business. I observed her multi-tasking while making the customer her priority.
She is definitely an asset to the company. Unfortunately I am not good with remembering names. My bad.
Suzie“

“My last 3 visits to this location in this past month has been great, first I get to know about those amazing bites egg/gouda/bacon, can't explain how good they are.Second this new crew is great, attentive, on point with orders, third not sure if i just been lucky or what but this crew is super sweet, and i have been different hours so seems persistent the sense that a change had happen here.“

“This Starbucks location was very clean and welcoming. Spencer is an excellent barista and went out of his way to make my experience great as my drink was not made correctly the first time. I would come back to this location again when I am in town!“

“Ash literally made my morning flow so much easier. I want to thank Ash for being such an amazing human and employee. You make a difference far bigger than a cup of coffee anywhere else ever would. Thank you for your kindness and love! You’re an amazing part of Starbucks!“

“The employees were very nice and accommodating. I was feeling dehydrated when I went in and asked for a cup of ice water and then another cup of water before we left. The one employee that I asked for the water and a repeat of the security number for the restroom was extremely pleasanteven though she was very busy preparing orders.“

“This Starbucks, conveniently located across from Boston South Station, is a perfect spot to grab a quick drink before or after your travels. As a tourist, I appreciated the friendly staff and efficient service, especially as I was unfamiliar with the area. They were helpful and made sure my order was exactly right. The store itself seemed to have the typical Starbucks offerings, and it provided a familiar and welcoming environment during my brief visit to Boston.“

“I dont often write reviews but this location deserves a round of applause. First of all, the staff is some of the kindest, most thoughtful, and caring team I have come across in a Starbucks establishment. They have a great team going and it shows in their service. This place has some of the BEST cold foam too. I cant describe it, but they know how to make it super fluffy and creamy. Thank you to all the hardworking baristas here who always make my day! You guys are amazing :)“

“There was a young man working there July 10 at 6pm who deserved to be sent to corporate.

I was having a tough day, likely worst day of year. I never get Starbucks, ever. Today I stepped in cuz I needed some water. He was so genuine and had good attitude. I bought some few times and he asked of my day and I responded I have had better. He noticed me eyeing the cookie so he slipped one in my bag. Then came up to me and wished me a better day. He was glowing with kindness and self awareness. I tried to tip him and he would not have it - he said I am kind because I want to be not because I think you’d tip me.

Bro is on next level. Save him at all cost.

Should send him to corporate to become culture officer. Not to say give everyone a cookie, but cheer someone up and be human and you’ll gain a customer forever, like he did with me. I have been to a Starbucks everyday since.

I was traveling so didn’t catch his name nor went back to that location again, but hope that dude gets to read this.“

“I miss the old staff they had.. John, Jennifer, Sarah, and Ellie! But Cecila and Lydia are definitely amazing people! Everyday I stop by they always memorize my favorite drink in the morning and they always take so great care of me by welcoming me with amazing personality and kindness! I always adore them! Cecila and Lydia thank you always for all that you do.“

“Jesus, a barista at Starbucks, is the epitome of customer service excellence. From the moment you walk through the door, his warm smile and cheerful greeting make you feel instantly at ease, as if you’ve walked into the home of an old friend. No matter how long the line is, Jesus has a way of making every customer feel like they’re his top priority, ensuring that their experience is both personal and efficient.

What sets Jesus apart is his uncanny ability to remember faces, names, and even specific drink preferences. A regular might casually mention their love of caramel drizzle once, and weeks later, Jesus is still topping their latte with that sweet, golden touch. It’s as though he has a mental Rolodex dedicated solely to ensuring every customer feels uniquely seen and valued.

Beyond his impeccable memory, Jesus demonstrates extraordinary adaptability. Whether it’s calming a frazzled parent with a crying toddler, or helping a customer decipher the complexities of the Starbucks menu, he handles each situation with grace and professionalism. His patience seems boundless, and his calm demeanor is infectious, often diffusing tense moments before they escalate.

Jesus doesn’t just serve coffee; he creates an experience. His energy transforms even the most mundane coffee run into a highlight of the day. He’s known for slipping in witty comments or offering genuine compliments that brighten a customer’s mood. Regulars have come to expect his trademark charm, often seeking out his shift times just to interact with him.

His coworkers also sing his praises, frequently noting how his positive energy lifts the entire team. Jesus is the first to step in when the pace picks up, juggling multiple tasks without missing a beat. Despite the occasional chaos of a busy morning, he never loses his cool, instead rallying the team with encouraging words and a contagious sense of humor.

On top of all this, Jesus goes above and beyond to foster a sense of community. He organizes local events, like coffee tastings and book drives, and always finds ways to give back. Customers often find handwritten notes on their cups—thoughtful messages that make their day. It’s these small yet profound gestures that solidify his reputation as more than just a barista; he’s a cornerstone of the neighborhood.

In short, Jesus exemplifies everything great about customer service. His unwavering dedication to his craft, combined with his genuine care for people, sets a gold standard not just for Starbucks but for any service-oriented industry. For many, Jesus isn’t just a barista—he’s a daily reminder of kindness, connection, and the simple joys in life.“

“Hands down the best Starbucks ever!
There’s a Starbucks right outside my work, but I still go out of my way to come to this one — that’s how amazing Nina, Shyanne and Greyson are. They’re so sweet and always make me feel genuinely welcomed. My drinks are always perfect, and the vibes are unmatched. Truly the best team and best coffee around!“

“I went in for a return tonight, around 5:40 p.m. The two gentlemen who helped me were the nicest Starbucks employees I have ever met in the U.S. They went above and beyond to help me figure out the best way to process this return, the process took a little time because it's not something they do a lot, but they were very patient with me and tried different ways. I usually don't write reviews for Starbucks, but I want to let the management team know how lucky they are to have employees like this. Today was the 1st day of Hello Kitty collection release and I have heard two girls in front of me asking one of the gentlemen about them, he explained it was sold out right after they opened, with a smile. I'm sure he has answered that question many, many times today, but he was still being so friendly. I'm sorry I didn't get their names, but my receipt said I left the store at 5:48 p.m., this should help management to know who was working during that time. They really deserve a raise for their outstanding service!“

“This place is great! The barista are so nice to customers. Melody is so sweet she has a beautiful smile and personality, and even better she always remembers my order and makes me feel welcome! Thank you for remembering me Melody!

Vegetarian options: impossible breakfast sandwich“

“I only go to this Starbucks!! When I tell you this staff is AMAZING!!! I even know their names, Sabrina, Rio, Aviva, Trell, Pearly, Elijah, Mia, Eric and that's just to name a few! Also yhe manager Carlos one of the best managers! This is just an all around great team and I felt that I had to show my support!!“

“Easily the nicest staff of any Starbucks in the city. I used to go to Boylston on my morning walk but these guys always get my order quick and fast. A few of the baristas in here have the best energy and really pump me up for a day of work!“

“I really enjoyed this location. The staff were extremely friendly and efficient and the store was extremely clean. Parking for the location wasn’t great, but we had someone stay in the car so we didn’t need to pay for parking or anything. The drinks we ordered were made to perfection and tasted excellent!!“

“Good! I could see how this would get really backed up though when it's busy, especially during a big conference. They could use more staff. It's definitely tucked away back behind the escalator. The coffee also was more pricy than a typical starbucks.“

“Starbucks never disappoints! I love stopping by for my morning coffee or an afternoon pick-me-up. The staff is always welcoming, and they work fast even when the place is busy. My drinks are consistently made well, and I appreciate how they remember regular customers’ names and favorite orders it adds a personal touch.“

“Robbie, the manager here, is a star. The baristas a professional, friendly and engaged. I couldn't believe how busy it was in the morning, and yet they all provided excellent, warm service. My order appeared promptly as specified.

While in line waiting, I noticed one customer said the order wasn't correct. Robbie swiftly addressed the customer directly and made it right. I couldn't believe how nice everyone was. I hope everyone appreciates how much the manager and everyone working for him cares about your experience in terms of product and customer service. Excellent across the board. Wonderful people!!!!“

“I just want to acknowledge the workers of 185 Dartmouth, who have brightened my day each morning with fun drawings to my Starbucks order. I have experienced nothing but top-knotch customer service at this location. We need more people like you all in this world!“

“Removed all tables, only a few counter top spots, so mostly a grab and go location. Wish they’d bring back a seating area. Friendly staff, convenient location right outside West Broadway Tstop. Service generally reliable but can be understandably slower during peak hours.“

“During busy hours, it can get very hectic which can make the experience very frustrating. Nonetheless, this is simply due to high demand. Overall, the staff are really warm and welcoming (during calm hours). Once you become a regular they greet with enthusiasm and kindness. I don’t remember many names but Marcella and Monica definitely keep me returning!“

“Best Starbucks in Boston! Fast, clean delicious. Manager Mercedes and Barista Ashley recommended fantastic drinks and customized them. So friendly and just great people. The place could use better air conditioning. Especially for the workers!“

“We visited for a quick drink whilst in the Seaport area. I wanted to give a special mention to the team here, everyone is very kind and makes you feel welcome. Especially the barista with the pink hair, she was very cheerful and energetic which was a real delight. Keep up the good work!“

“The new Apple oat milk iced latte is AMAZING (I drank an entire Grande in under four minutes! Yes, it's sweet. You can use an alternative milk and ask for less syrup.). I can't complain about the service here. They are always willing to go the extra mile.“

“Amazing service at this location! Adam was super friendly and made my drink perfectly. He went above and beyond to make sure everything was just right. The whole team was efficient and welcoming. Definitely one of the best Starbucks experiences I’ve had. Highly recommend!“

“Like most people I have my order on the tip of the tongue when at the counter but after overhearing the lady in front of me I switched and asked for a tea. What a surprise, I actually enjoyed it!\n\nService was fast and friendly and hey, it's Starbucks so you know what to expect.“

“I personally go out of my way passing 3 Starbucks stores to come here. Cindy got my drink correct the very first time I ordered with her. No matter how early I arrive, she greets myself and other customers with a smile. She’s really a Gem. Give her all the bonus’s you can, she’s one of a kind.“

“The staff taking orders/cashier this morning was super service-oriented. I ordered my coffee and breakfast and was ready in 2 minutes. I bought a small Starbucks Boston mug and dropped/broke it before payment. The staff (he) kindly took the broken one in and asked me to get a new one. I only paid for one. Very thoughtful and customer focused??“

“I go to this starbucks everyday to grab a coffee before work and just wanted to give Evan massive praise for his customer service. He is such a nice guy and always greets me. The overall staff that runs with the mobile orders is great as well as they have hundreds of mobile orders ready to go in an organized fashion.“

“I would like to give Shandira 5 stars she always offering me great customer service when I go to purchase food or drinks at Starbucks. I was just in there today, and she helped me with my order. Shandira always pleasant, great personality, and smile of joy. She always making sure the customers that come in are always happy. please make sure she receives this review.“

“All the females are all so sweet and doing a phenomenal job but one Spanish boy making coffees likes to talk about other costumers with another costumer in Spanish possibly his girlfriend the way she hovers over the counter why he making other people order and think people can’t understand what they are saying . When we can actually understand what is being said . The males needs to get more training about making drinks and taken orders . If I’m ordering caramel Rim and drizzle that means I want the caramel all swirled on the cup not just my top of cold foam. Other wise I’d love to give a 5 star.“

“Jen and Zayra were friendly and gave great service helping us figure out how to use a Starbucks offer and also gave recommendations for a drink that we would enjoy. They offered to redo it when we were hesitant about cows milk which we appreciated. Good location for exploring Boston as a tourist and getting a top up on caffeine!“

“I work in office Monday and Thursdays and I love this Starbucks. Everyone is always super friendly and kind and they all work incredibly hard and I have never experienced any long waits or bad orders from here! They are one of the only Starbucks who actually make an amazing refresher!“

“The staff here are so friendly and work hard. They are a well oiled machine. I'm always impressed by how efficient they are during the rush between students classes. Also love that they remember my colleague and my
Favorite drink. Give these folks a raise, they earn it!“

“The cold foam really varies… I like a thick foam, but this is a consistent Starbucks issue. They have a good system here and nice staff they are friendly. They shuffle big crowds in and out pretty well. It’s not clean but it’s not terrible.“

“Have always had good service at this location. Hannah assisted me today and she was very hospitable, and also the entire team was just so positive and welcoming as usual today. I should have given this review long ago. Very consistent high-level service.“

“This is an airport location so they don't have their own seating. But it's located in the Boston Public Market area by Gate 28 so there is seating and standing tables shared with the other businesses. I just had a croissant which was good and hard to mess up. My beverage was the usual Starbucks good and they're fast, especially given that there are usually a ton of people in line. I ordered ahead (Starbucks BOS Terminal C Gate 28") and was also able to use the new function to use my own cup. Win win.“

“This is the Starbucks at Terminal A Gates 13-22.The baristas are very sweet but the lines are long thanks to constant demand. So if you're thinking of grabbing a drink before your flight, time it and prepare for 15-20 min. Otherwise everything was prepared right and well.“

“This store is clean! The staff are friendly, helpful & polite! Special thanks to Shannon who was amazing and went above and beyond for me. I drink Starbucks always every day bc of the environment and Shannon and this store know how to do it! Thanks again!“