{{ group }}
-
{{ item.name }}
- {{ item.properties.formatted }}
“Nestled in a handsome Beaux-Arts building at 192 Tremont Street, this particular Starbucks serves as an unlikely meeting point of Boston's past and present. The imposing limestone façade, with its ornate cornices and dignified archways, stands in stark contrast to the modern "PICK UP" signs hastily taped to its historic windows – a telling metaphor for our times, perhaps.
Inside, the space has been given what one might generously call a "corporate spa" treatment: warm wood paneling, ambient lighting that wouldn't look out of place in a boutique hotel, and enough ceiling-mounted security cameras to make GCHQ blush. The effect is rather like finding a Swedish sauna inside Westminster Abbey.
The clientele, bundled in winter coats that could double as sleeping bags, shuffle about in what appears to be an interpretive dance ofqueue management. A yellow "Caution" sign stands sentinel, less a warning of wet floors than a general advisory about the complex social choreography required to retrieve one's drink.
The real charm, if one can call it that, lies in watching the silent ballet of baristas navigating their wood-paneled domain with the precision of Swiss watch makers – albeit considerably more caffeinated ones. Their workspace, a marvel of efficiency squeezed into architectural heritage, somehow manages to produce an endless stream of beverages for the waiting masses.
Top Tip: Visit during off-peak hours unless you fancy becoming intimately acquainted with your fellow coffee enthusiasts. The building's historical details are best appreciated without someone's winter parka pressed against your nose.*
The verdict? It's precisely what you'd expect from a tired global coffee chain, but housed in a building that deserves better than hastily-applied window signage. Then again, isn't that modern Boston in a paper cup?
Price: ££
Atmosphere: Architectural dignity meets corporate efficiency
Best time to visit: When everyone else is at work“
“07-08-2024 10 a.m.
Upon entering I was happily greeted by a smiling cashier.
She was friendly and accommodating. She was was made for the food service and retail business. I observed her multi-tasking while making the customer her priority.
She is definitely an asset to the company. Unfortunately I am not good with remembering names. My bad.
Suzie“
“5 stars for the super friendly staff! Ha in particular makes all the customers feel welcome. She remembers all the regulars by name and when she's making drinks, they're always made perfectly. Would always recommend this location!“
“Store with many varieties of coffee, an incredible creamy chocolate, very delicious, it is worth knowing, we went to the Starbucks in Boston in front of the square, the establishment also has a huge and very clean bathroom, the service is fast and the store is very spacious, let's go guys.“
“Perfect location for an hotell in Boston. It's clean, fresh and the personel is friendly and helpful. For me its important with good possibilities for fitness workout and this hotell has a great facilities with cardio/strenght and even a pool for swimming.“
“I’m writing now at a starbucks in Japan, and somehow I am getting myself into my first experience of starbucks, which is about this shop with a huge kettle outside. Im so happy to find it on Google Map! On my way to Market Place I used to buy a coffee here and the staff was always kind. If I could get a chance to visit Boston again, I would definitely stop by.“
“I dont often write reviews but this location deserves a round of applause. First of all, the staff is some of the kindest, most thoughtful, and caring team I have come across in a Starbucks establishment. They have a great team going and it shows in their service. This place has some of the BEST cold foam too. I cant describe it, but they know how to make it super fluffy and creamy. Thank you to all the hardworking baristas here who always make my day! You guys are amazing :)“
“This is the best run Starbucks I’ve ever been to in my life. The staff are ALWAYS friendly and helpful. Food pick-up orders are ready and hot when you come in without fail. The store itself is clean, incredibly organized… truly can’t say enough good things. Thank you to the staff, you guys are amazing 🥰“
“I miss the old staff they had.. John, Jennifer, Sarah, and Ellie! But Cecila and Lydia are definitely amazing people! Everyday I stop by they always memorize my favorite drink in the morning and they always take so great care of me by welcoming me with amazing personality and kindness! I always adore them! Cecila and Lydia thank you always for all that you do.“
“The employees were very nice and accommodating. I was feeling dehydrated when I went in and asked for a cup of ice water and then another cup of water before we left. The one employee that I asked for the water and a repeat of the security number for the restroom was extremely pleasanteven though she was very busy preparing orders.“
“I only go to this Starbucks!! When I tell you this staff is AMAZING!!! I even know their names, Sabrina, Rio, Aviva, Trell, Pearly, Elijah, Mia, Eric and that's just to name a few! Also yhe manager Carlos one of the best managers! This is just an all around great team and I felt that I had to show my support!!“
“This Starbucks, conveniently located across from Boston South Station, is a perfect spot to grab a quick drink before or after your travels. As a tourist, I appreciated the friendly staff and efficient service, especially as I was unfamiliar with the area. They were helpful and made sure my order was exactly right. The store itself seemed to have the typical Starbucks offerings, and it provided a familiar and welcoming environment during my brief visit to Boston.“
“The staff taking orders/cashier this morning was super service-oriented. I ordered my coffee and breakfast and was ready in 2 minutes. I bought a small Starbucks Boston mug and dropped/broke it before payment. The staff (he) kindly took the broken one in and asked me to get a new one. I only paid for one. Very thoughtful and customer focused??“
“Jesus, a barista at Starbucks, is the epitome of customer service excellence. From the moment you walk through the door, his warm smile and cheerful greeting make you feel instantly at ease, as if you’ve walked into the home of an old friend. No matter how long the line is, Jesus has a way of making every customer feel like they’re his top priority, ensuring that their experience is both personal and efficient.
What sets Jesus apart is his uncanny ability to remember faces, names, and even specific drink preferences. A regular might casually mention their love of caramel drizzle once, and weeks later, Jesus is still topping their latte with that sweet, golden touch. It’s as though he has a mental Rolodex dedicated solely to ensuring every customer feels uniquely seen and valued.
Beyond his impeccable memory, Jesus demonstrates extraordinary adaptability. Whether it’s calming a frazzled parent with a crying toddler, or helping a customer decipher the complexities of the Starbucks menu, he handles each situation with grace and professionalism. His patience seems boundless, and his calm demeanor is infectious, often diffusing tense moments before they escalate.
Jesus doesn’t just serve coffee; he creates an experience. His energy transforms even the most mundane coffee run into a highlight of the day. He’s known for slipping in witty comments or offering genuine compliments that brighten a customer’s mood. Regulars have come to expect his trademark charm, often seeking out his shift times just to interact with him.
His coworkers also sing his praises, frequently noting how his positive energy lifts the entire team. Jesus is the first to step in when the pace picks up, juggling multiple tasks without missing a beat. Despite the occasional chaos of a busy morning, he never loses his cool, instead rallying the team with encouraging words and a contagious sense of humor.
On top of all this, Jesus goes above and beyond to foster a sense of community. He organizes local events, like coffee tastings and book drives, and always finds ways to give back. Customers often find handwritten notes on their cups—thoughtful messages that make their day. It’s these small yet profound gestures that solidify his reputation as more than just a barista; he’s a cornerstone of the neighborhood.
In short, Jesus exemplifies everything great about customer service. His unwavering dedication to his craft, combined with his genuine care for people, sets a gold standard not just for Starbucks but for any service-oriented industry. For many, Jesus isn’t just a barista—he’s a daily reminder of kindness, connection, and the simple joys in life.“
“Two story interior, with amazing seating on the second level - perfect for connecting with friends while enjoying the views and beating the Boston elements. Starbucks options are endless, coffee ☕️(duh?!?), snacks, a lil more than a snack 😉, desserts, refreshers and SO much more. LOVE this location!“
“This place is great! The barista are so nice to customers. Melody is so sweet she has a beautiful smile and personality, and even better she always remembers my order and makes me feel welcome! Thank you for remembering me Melody!
Vegetarian options: impossible breakfast sandwich“
“I just want to acknowledge the workers of 185 Dartmouth, who have brightened my day each morning with fun drawings to my Starbucks order. I have experienced nothing but top-knotch customer service at this location. We need more people like you all in this world!“
“This review if for the two women working this morning (8-31-23) around 9:30am. Both of them had such kind attitudes, one of them complimented me, and helped me choose a drink after they ran out of pumpkin. Just, both of them made me smile and made my morning that much better!“
“I personally go out of my way passing 3 Starbucks stores to come here. Cindy got my drink correct the very first time I ordered with her. No matter how early I arrive, she greets myself and other customers with a smile. She’s really a Gem. Give her all the bonus’s you can, she’s one of a kind.“
“Amazing service at this location! Adam was super friendly and made my drink perfectly. He went above and beyond to make sure everything was just right. The whole team was efficient and welcoming. Definitely one of the best Starbucks experiences I’ve had. Highly recommend!“
“The customer service at this Starbucks is the best I’ve ever encountered. I was surprised considering this is a high traffic area but the baristas greeted me immediately when I entered, they asked about my day, and even went so far as to ask if I was okay when there was a man lurking behind me. The lurking man was my husband but never the less I appreciated that they were looking out for me. My drink and food was amazing.“
“I go to this starbucks everyday to grab a coffee before work and just wanted to give Evan massive praise for his customer service. He is such a nice guy and always greets me. The overall staff that runs with the mobile orders is great as well as they have hundreds of mobile orders ready to go in an organized fashion.“
“Jen and Zayra were friendly and gave great service helping us figure out how to use a Starbucks offer and also gave recommendations for a drink that we would enjoy. They offered to redo it when we were hesitant about cows milk which we appreciated. Good location for exploring Boston as a tourist and getting a top up on caffeine!“
Coffee Shops • $$
“This Starbucks is on the second floor of the BU School of Management, but you don't need to be affiliated with BU to use it. It's a great place to study--the seating area is massive, because it shares seating with a little sandwich place in the same space. It's a little louder than other Starbucks I've been to because of the volume of people, but the almost guaranteed seating and variety of seating (big tables, small tables, high tables, booths, and counters along the walls and windows) make this a great spot to get work done on your own or in a group.“
“All the females are all so sweet and doing a phenomenal job but one Spanish boy making coffees likes to talk about other costumers with another costumer in Spanish possibly his girlfriend the way she hovers over the counter why he making other people order and think people can’t understand what they are saying . When we can actually understand what is being said . The males needs to get more training about making drinks and taken orders . If I’m ordering caramel Rim and drizzle that means I want the caramel all swirled on the cup not just my top of cold foam. Other wise I’d love to give a 5 star.“
“Easily the nicest staff of any Starbucks in the city. I used to go to Boylston on my morning walk but these guys always get my order quick and fast. A few of the baristas in here have the best energy and really pump me up for a day of work!“
“The new Apple oat milk iced latte is AMAZING (I drank an entire Grande in under four minutes! Yes, it's sweet. You can use an alternative milk and ask for less syrup.). I can't complain about the service here. They are always willing to go the extra mile.“
Coffee Shops • $
“I would like to give Shandira 5 stars she always offering me great customer service when I go to purchase food or drinks at Starbucks. I was just in there today, and she helped me with my order. Shandira always pleasant, great personality, and smile of joy. She always making sure the customers that come in are always happy. please make sure she receives this review.“
“The staff here are so friendly and work hard. They are a well oiled machine. I'm always impressed by how efficient they are during the rush between students classes. Also love that they remember my colleague and my
Favorite drink. Give these folks a raise, they earn it!“
Coffee Shops • $$
“My last 3 visits to this location in this past month has been great, first I get to know about those amazing bites egg/gouda/bacon, can't explain how good they are.Second this new crew is great, attentive, on point with orders, third not sure if i just been lucky or what but this crew is super sweet, and i have been different hours so seems persistent the sense that a change had happen here.“
“My wife and I stopped there Saturday evening 7/20/24. I wish I had gotten there names but there was a young woman and man working there and they could not have been nicer. They not only made the drinks to perfection, but were courteous and even engaged / were sweet to our 3yr old daughter. A stark contrast to what we've seen at other locations.“
“Starbucks never disappoints! I love stopping by for my morning coffee or an afternoon pick-me-up. The staff is always welcoming, and they work fast even when the place is busy. My drinks are consistently made well, and I appreciate how they remember regular customers’ names and favorite orders it adds a personal touch.“
“Recieved great service saturday night at this store! The person who took my order ( I believe his name was Miguel) was patient with me and helped me figure out what I wanted, and then proceeded to make it himself to see if I'd like it and even offered to give me something else if I didn't. While he was making it he asked me about my day and genuinely seemed interested in what I had to say :) People dont usually go that above and beyond especially when its busy and I truly felt taken care of so I'm 100% coming back, also the manager was super nice as well! Plus the drink was pretty good I highly recommend getting the caramel brulee latte.“
“Good! I could see how this would get really backed up though when it's busy, especially during a big conference. They could use more staff. It's definitely tucked away back behind the escalator. The coffee also was more pricy than a typical starbucks.“
“I work in office Monday and Thursdays and I love this Starbucks. Everyone is always super friendly and kind and they all work incredibly hard and I have never experienced any long waits or bad orders from here! They are one of the only Starbucks who actually make an amazing refresher!“
“During busy hours, it can get very hectic which can make the experience very frustrating. Nonetheless, this is simply due to high demand. Overall, the staff are really warm and welcoming (during calm hours). Once you become a regular they greet with enthusiasm and kindness. I don’t remember many names but Marcella and Monica definitely keep me returning!“
“Removed all tables, only a few counter top spots, so mostly a grab and go location. Wish they’d bring back a seating area. Friendly staff, convenient location right outside West Broadway Tstop. Service generally reliable but can be understandably slower during peak hours.“
“Robbie, the manager here, is a star. The baristas a professional, friendly and engaged. I couldn't believe how busy it was in the morning, and yet they all provided excellent, warm service. My order appeared promptly as specified.
While in line waiting, I noticed one customer said the order wasn't correct. Robbie swiftly addressed the customer directly and made it right. I couldn't believe how nice everyone was. I hope everyone appreciates how much the manager and everyone working for him cares about your experience in terms of product and customer service. Excellent across the board. Wonderful people!!!!“
“The cold foam really varies… I like a thick foam, but this is a consistent Starbucks issue. They have a good system here and nice staff they are friendly. They shuffle big crowds in and out pretty well. It’s not clean but it’s not terrible.“
Coffee Shops • $
“This is an airport location so they don't have their own seating. But it's located in the Boston Public Market area by Gate 28 so there is seating and standing tables shared with the other businesses. I just had a croissant which was good and hard to mess up. My beverage was the usual Starbucks good and they're fast, especially given that there are usually a ton of people in line. I ordered ahead (Starbucks BOS Terminal C Gate 28") and was also able to use the new function to use my own cup. Win win.“
“This is the Starbucks at Terminal A Gates 13-22.The baristas are very sweet but the lines are long thanks to constant demand. So if you're thinking of grabbing a drink before your flight, time it and prepare for 15-20 min. Otherwise everything was prepared right and well.“
“This store is clean! The staff are friendly, helpful & polite! Special thanks to Shannon who was amazing and went above and beyond for me. I drink Starbucks always every day bc of the environment and Shannon and this store know how to do it! Thanks again!“
“Have always had good service at this location. Hannah assisted me today and she was very hospitable, and also the entire team was just so positive and welcoming as usual today. I should have given this review long ago. Very consistent high-level service.“
“MY favorite and BEST Starbucks in all of Boston! The staff here is incredible, so kind, welcoming, and attentive. A special shoutout to Darcy, who truly goes above and beyond every time. She brings such warmth and positive energy, and you can tell she really cares about every customer and every drink.
The store itself is immaculate—super clean, well organized, and in a stunning location right on the water at Roses Wharf. Whether you’re grabbing a quick coffee or just need a moment to recharge, this spot is a gem. Always a bright spot in my day.
Highly recommend this location—it sets the gold standard for what a Starbucks experience should be! ☕💛“