4.3
Superb
221 Reviews
4110 Mystic Valley Parkway, Medford · 5.48 miles
Customers’ favorites
- Pho Town Special - 6 Courses of Meats Egg Yolk & Bone Marrow - Pho Town DAC Biet
- Grilled Honey Glazed Pork Shrimp Eggroll Vermi
- Grilled Honey Glazed Beef Rice Plate
- Extra Large Pork Bun Noodles
“First time visiting and we ordered the Bun Ga Nuong combo. It came with two pieces of shrimp and a very generous portion of grilled meat—so much that I was able to enjoy it over two meals. This was a takeaway order, and unfortunately I only realized after sitting down to eat that the bag was missing the spring rolls that are supposed to come with the combo. On top of that, one of us has a severe peanut allergy, and the dish had peanuts scattered throughout, making it unsafe to eat. I called the restaurant right away. The owner immediately apologized, acknowledged they had forgotten the spring rolls, and offered to remake the dish without peanuts. She also told me to keep the original order, which I appreciated. When I returned, they apologized again and gave me a freshly prepared replacement along with three spring rolls. While it was inconvenient to make the extra trip, I was grateful for how they handled the situation. In hindsight, I would usually check about nuts, but I didn’t recall seeing it mentioned on the menu. Typically, peanuts are served on the side to prevent them from getting soggy, so this caught me off guard. Overall, great portion sizes and solid customer service recovery. Also ordered a banh-mi for one for the road - big and yummy!”