“I don’t usually go to a Starbucks and one of the reasons is the atmosphere and service never feels “warm.” I’ve been in management myself and know how rare it is to find a business, let alone a Starbucks, that operates so professionally and where literally EVERY employee is one of the kindest/professional people.
The customer service here was incredible and, from a business side, I can see that the branch is being run very, very well. My friend and I were there for almost three hours and the food/coffees we got were very well-made, the facility was clean and welcoming, and best of all, the employees were some of the best I’ve met in a very long while. I can tell this location as a very good GM. Definitely coming back here and recommending.“
“Met a high school senior who’s applying to my college for an alumni interview: the staff were exceptionally friendly, which set a great atmosphere for the interview. When full, this place gets a bit loud, but most of the time it was only about 1/2-full. We had privacy and were left alone to talk for nearly three hours.“
“I had the best experience at this Starbucks. From ordering to leaving, the store manager / coffeehouse leader was celebrating her partners. They were all working so hard and being so supportive of one another. I had a great connect reminiscing about my years as a partner with the partner on bar!“
“I don’t understand the negative reviews here. This Starbucks is great. Easy parking, friendly staff (especially Damari at the register), and perfect tasting coffee. I’d definitely come here again when I’m next in the area.“
“By far my favorite Starbucks location! The staff is honestly what makes this place so great. Everyone is always so welcoming and friendly, and I’ve gotten to know pretty much everyone who works here. You can really tell that the team cares about their customers and creating a positive environment. With the new management, this location has been doing an amazing job and really represents what Starbucks strives to be. Everyone is always up to date with new menu items and policies, and the service is consistently great. Even during the busiest rushes, my drinks are always made perfectly and in a timely manner. Overall, the atmosphere, customer service, and quality are amazing. Definitely my go-to Starbucks, and I can’t recommend this location enough!“
“On an unusually hot day in May, Alex (the Assistant Manager at the Starbucks at 2315 Randolph Rd, Silver Spring, MD) went above and beyond. He was literally walking around to customers’ tables offering water and checking in to see if anyone needed anything. It didn’t feel performative at all. His kindness was genuine. The store was also spotless. Huge thanks to Alex and the team for making the space feel well cared for.“
“I absolutely love this Starbucks location inside Safeway. It’s a bit of a shame that they don’t participate in the main Starbucks rewards program, but they do partner with Safeway’s program, which I’m also a member of. I collect points and sometimes get groceries, and other times I score coffee at a great discount thanks to Safeway’s deals.
Overall, I really enjoy coming here.Whenever I order, there’s usually one super sweet girl working (unfortunately, I don’t know her name), but she always makes amazing drinks. She’s generous with ingredients, ensures everything is top quality, and prepares it all very quickly. Even when it’s busy, she never compromises on the quality or speed of service. Speaking of crowds, if it’s too packed, I usually skip it and come back later when it’s quieter, and then I get to fully enjoy my delicious drink, made perfectly every time.
The place seems clean and well-maintained—at least from what I can see. I hope it’s as spotless as it looks! Everything seems to be running smoothly there.
The downside is that they don’t offer the usual Starbucks discounts, and there aren’t any tables to sit at or wait because it’s inside Safeway and functions more like a quick grab-and-go spot. But as a fast, mobile coffee stop, it’s perfect.
I’ve always had pleasant and polite service here, and that makes me keep coming back.“
“I had such a wonderful experience at this Starbucks! Ben and Anton were absolutely amazing so friendly, welcoming, and genuinely helpful. They provided great customer service and made the whole experience feel so pleasant. You can tell they truly care about the customers and take pride in what they do.
Thank you, Ben and Anton, for being so kind and making my visit such a great one! Employees like you are what make customers want to come back. Starbucks is lucky to have you both! ☕“
“Absolutely wonderful experience with Mr. Valentino C. You are exceptional sir. Thank you for your patience and generosity. You truly have the mannerisms that compare with a Chic Filet employee!! I Absolutely would return based on your interaction alone. Thanks for showing my son such kindness and am grateful you served us today. 10/10 🌟, two thumbs up.“
“Ordered online. Perfectly made on time. Barista whipped up the additional pup cups, packaged it with care including putting no spill drink stickers on my drinks before putting them in the holder in a bag. The subsequent mess was 100 % due to my dogs exuberance.
Thank you!“
“This was a very good visit due to the man that waited on me. He was very professional, kind and smart. I got an iced coffee with sugar free vanilla, delicious! I also go the chocolate pistachio bread and banana walnut bread and they were both wonderful! This is a small Starbucks so there wasn't any place to sit due to the 5 people that were seated.“