Customers` Favorites
Customers` Favorites
“We tried this place randomly and we’re SO HAPPY we did—the food is amazing: fresh and flavorful!
Our family got 2 soups (spring for extra bread-it’s soft inside/crispy outside and perfect for getting all the rich and savory broth!), 2 sandwiches, spring rolls and summer rolls. Next time we order, I’m getting the pork lemongrass sandwich or the bun bo hue (THAT BROTH! 😍). The spring rolls were fine-nothing special-but the veggie summer rolls with sauce were so fresh and delicious.
The store (GR) seemed understaffed this Sunday afternoon, so the food took longer than expected, but the workers were doing their best and even double checked our order to make sure they hadn’t missed anything. A+ customer service and A+ food is worth waiting for! We’ll definitely be back!
Edited: We paid a 2nd visit during the Superbowl afternoon and our amazing experience was NOT a fluke. Everything was just as delicious as I remembered and, TRUST ME, do not sleep on the spring rolls! Looooove this place. We're adding it to the regular take out rotation!“
Customers` Favorites
“My husband and I have lived in this area for approximately three years. There was a period about two years ago, that we stopped coming to this location due to the food not being fresh, the employees were very rude, the restaurant was never clean!! I think it was about a year and a half ago we decided to give it another chance because we had heard it was under new management , we are so thankful that we did! This place has completely turned around! The food is always fresh, the new manager is an older lady, and you can tell that she is passionate about the store! This store is honestly the cleanest I have ever seen a subway, the food is always fresh and delicious, and the 1st shift staff are just wonderful now! Hats off to whoever decided to hire her! We now look forward to coming here! Every time we are here she goes above and beyond! THANK YOU!!“
Customers` Favorites
“May 13, 2018 Jimmy John's on the Beltline in Kentwood is fantastic. The delivery service is fast and all their sandwiches are absolutely the best in Michigan.“
Customers` Favorites
“Fantastic! Amazing! Delicious! Friendly!“
Customers` Favorites
“I’ve tried multiple times to order from this location at 8:30 and they are never open. Door says they close at 9...maybe consider changing the times so people don’t waste time goin there. Love the sandwiches, but not being open during posted hours is a drag.“
Customers` Favorites
“So impressed with this place! We literally walked out of Subway across the street where the employees look like they are on drugs and haven't showered this year to find Jersey Mike's. What a difference-night and day. Here they are friendly and helpful the staff are proud of their products and it shows in the shop, the ingredients, the cleanliness everything. Food was awesome, fresh and delicious. I hope Subway goes out of business.“
Customers` Favorites
“Some taste love it totally better than other sub places“
Customers` Favorites
“Boardwalk has been my go to sub spot for over a decade. Unfortunately I moved to a different state now, but anytime I'm in Grand Rapids I find my way here.
Their menu is great, but one of my favorite things to do is just walk in and have whoever is helping me create their favorite or experiment. This particular evening Kayla and Grace did not disappoint and gave me a great take on their turkey & prostini.
The staff has always treated me great and the quality of food has been consistently wonderful.“
Customers` Favorites
“I’m a super picky eater, and my sandwich was soooo good! Awesome service! 🙂 12/10 would recommend!“
Customers` Favorites
“Best subs in town. Pete and Kelly treat their customers like family. Highly recommend!!“
Customers` Favorites
“I had the opportunity to try a new place for lunch. I’ve seen Jerseys Mike’s around town, but this is my first chance to stop by.
I had the Chipotle cheese steak and it was delicious. I’ll definitely think about them the next time I go out for lunch.“
Customers` Favorites
“We were in late yesterday to pick up a couple subs for a late dinner.we noticed how polite & helpful daman made my sub.Even made us laugh a bit. Great service which is hard to find especially out there in fast food world.Grateful for his great , kind & helpful service to help my husband order.Highly recommend the titan & club sandwiches.This is the only location that we will always go to from now on!!🙂“
Customers` Favorites
“Good food, good service great atmosphere loved how clean it was inside. Would come back again very soon. The staff was friendly.“
Customers` Favorites
“Thank you so much for sheltering my boys and I last night during the storm. I was headed to Lowell and apparently a tornado sat down near our home. I was able to keep my boys safe and you guys kept us dry and gave my sons water to calm down while they ate their delicious sandwiches. Thank you!“
Customers` Favorites
“I just wanted to take a moment and say the Grand Rapids MI off 28 potbelly is amazing. It was busy as heck and the crew was on there game still getting to everyone well bringing amazing customers service! I will be eating here regularly! 😁“
Customers` Favorites
“I ordered the Buffalo Chicken on a pretzel bun. The pretzel bread is to die for! The chicken had the perfect amount of heat. I can tell that the lettuce and tomato was fresh!! I'll definitely be back!“
Customers` Favorites
“Im Happy to say Mcalister's didn't disappoint... almost.
First and foremost. This place is better than the Penera across the street. I'll die on that hill.
Secondly their food is amazing for sit down. And am yet to complain when I dine in. Truely 5 star experience if I say so myself for a deli shop.
Third... the drive through needs work or a new order of operations to keep food FRESH throughout the process.. what do I mean by this? I have only had issues when going through the drive through. Soggy toast. Messy sandwiches falling apart. And the most recent one of French dip sauce being half put on and thrown into a to-go bag just to have it spill over my fiancé's WHITE gaming chair apon opening. I wish I had took pictures but im telling it for what it is.
Final thoughts:
Overall ill settle for 4 stars but cannot give 5 until they fix the drive through situation. Not quite sure if there is a process that can be adjusted to ensure toast doesn't get soggy, loose items won't spill or leak, and food doesn't feel like its been sitting for 30min wrapped heavily in wrapper for steam to soggy it all up. I know a deli has a lot to keep up with. For them to have a drive through is great! Perfect for people on the go quickly. But all i have to say is I'd rather sit down when I can- every time.
The customer service while dining in is unprecedented with any other location I can think of. Everyone is so nice and very quick to help anyway possible to ensure your experience is up to their standards. The staff are doing very well. Especially the lunch crew as of this date. The evening crew seems to lack a little bit of coordination from what I can see by prospecting. But none the less the service was the same.
The atmosphere inside is somewhat homely. What i mean by this is- as a 2000s kid growing up and listening to the radio with my dad was a big part and their music selection and over all inside vibe is great, relaxing, and perfect to unwind with the family and enjoy some fresh deli products.
Overall score:
With drive through experience 3.5 / 5
Without drive through experience 4.5/5
Food (dine in) 5/5
Food (drive through) 2.5/5
Service 4.0/5
Atmosphere 4.5/5
History:
1st experience: (Drive through) Poor experience
- large loaded sub and soup (soggy)
2nd experience: (dine in) Amazing experience
- BLT (actually the best BLT I every had)
3rd experience: (dine in) Amazing experience
- Ruben (an absolute amazing product)
4th experience (drive theough) Poor experience
- French dip and sandwiches (all soggy and poorly packaged)“
Customers` Favorites
“I rolled in two minutes before they closed, the guy behind the counter was super kind and did not make me feel rushed at all. Got half a BLT and ate it there, again no sense of rushing me out. Great food, great service, saved my life needing a quick snack before court next door!“
Customers` Favorites
“I had forgotten my wallet and it had lots of cash in it. I looked around all day for it and then I realized I might’ve left it at Jimmy John’s. The very nice people there had started in the back for me to come get it. They also gave me a free sub card, which was really really nice. Their sandwiches are great. Everyone there is super nice. I highly recommend if you’re looking for a nice tasty lunch!“
Customers` Favorites
“Amazing sandwich shop. Great taste and rewards!“
Customers` Favorites
“I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce.
You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying.
The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer.
All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!“
Customers` Favorites
“I have to be honest, our crew is a big one. I didn’t have high expectations that they were gonna be able to serve all 20 of us in a reasonable time. But we put a lot of the orders in online ahead and Reesha had many of it done when we arrived, and for those that still need to order, she managed the entire store all by herself. She did it with a smile and believe it or not all the orders were right. Great job.“
Customers` Favorites
“Janine was very welcoming and helpful! I will definitely be back!“
Customers` Favorites
“Freaky fast delivery on a new level certainly consider this if your in a hurry! They had my food waiting and ready within a few minutes of putting in my order. Also tried there delivery service and they are again freaky fast. They are about 15 minutes out from my location but had gotten here within 20 minutes after I placed my order. Very good service all around and there drivers seem to be extremely nice and considerate. If you are a first here I suggest the chicken bacon ranch toasted sub one of my favorites for sure!“
Customers` Favorites
“Omesha!! I can't say enough about this wonderful lady. Prompt service with a smile. She kept conversation my sub was exactly how I wanted it. Its nice to see a Lady who has pride in her job. Thanks for the great experience!! This girl needs a raise“
Customers` Favorites
“This location is the best in the area, competent staff which says a lot for a food place in Caledonia. Easy on and off from M37 for either direction makes it quick in or out anytime of the day with traffic too!
Wheelchair accessibility: Wheelchair accessible, easy in and out with lots of open space.“
Customers` Favorites
“Always fast and friendly when I stop in for lunch!“
Customers` Favorites
“⭐️⭐️⭐️⭐️⭐️ 10/10
Subway never disappoints! The food is always fresh, the sandwiches are made just the way I like them, and the staff are super friendly. I always leave satisfied and happy — it’s my go-to spot for a quick, delicious meal. Absolutely amazing every time! 🥪💚“
Customers` Favorites
“We called ahead because our son has Celiac disease. The staff was incredibly accommodating, and the guy who took our call shared his own experience with celiac disease, and outlined the precautions they planned to take when preparing our order. We were very impressed by their accommodations, empathy, and efficiency in preparing our order. Highly recommend!!“
Customers` Favorites
“Super good Philly sub!!!!!!!“
Customers` Favorites
“Great food. Fast service.“
Customers` Favorites
“Ethan! If you ever want your sub made right make sure Ethan is working!
His quality of work along with his delightful personality deserves recognition!
The subway is always clean and well stocked.
They also have the good thin dill pickles which is a must!!!“
Customers` Favorites
“Absolutely amazing store!!!! I order here around a dozen times every month for my office when we get lunches for clients. We often submit large orders with substitutions and sometimes have multiple orders in one day. I can’t imagine the volume of orders they get besides us being downtown and the food still manages to get here super quickly. Every one of their employees I’ve interacted with have been very friendly and helpful as well. Not to mention the food comes out great every time. They definitely deserve recognition for all their hard work—thank you!!“
Customers` Favorites
“Just yesterday my employer treated myself as well as my fellow associates and managers to a spread from Potbelly. This was in fact my very first experience with this brand. I am beyond grateful to my employer for giving us the opportunity to experience Potbelly at no cost to their employees. All the food in its entirety was amazing. I am now looking forward with great anticipation to visiting a Potbelly location for myself soon.“
“Huge shoutout to Caleb at Jimmy John’s — he went above and beyond to help me out with my order when there was a system issue. Super friendly, professional, and handled everything quickly without making it a hassle. You can tell he really cares about the customer experience. Appreciate the great service, Caleb!“
Customers` Favorites
“Listen. I just have to give a shout. I am 4.5 months pregnant, and was craving a good sub. This staff hooked me up with a pregnancy safe sub that I could indulge in. BLT with a bunch of add ons. Thank you guys for making a preggo lady super happy.“
Customers` Favorites
“I thought I'd be sweet and order my sweetheart food. Named it "Sarah the Beautiful". The person who made the ordered labelled her Sandwich " Sarah the Ugly". *edited* The store handled the situation. The delivery driver took pictures for the Manger on Duty. The M.O.D. called the GM all before I could make my way up to the store. I'm told that '"human" was fired, was not the only issue with said employee. The GM did call me, I have not yet returned his call and will in the future after. Just got busy today. I could tell everyone was sorry and embarrassed that we have to have this conversation“
Customers` Favorites
“Is always a go to spot if I want some subway, its close to center of a lot of spots and houses, so easy to grab on the way. I usually do order to go, so I don't eat in a lot. But they make quality subs, and are most of the time pretty fast with them.
Also use subway coupon codes to save money or get extra, there is usually a couple active per month“
Customers` Favorites
“I love this place, the sandwiches are amazing! However I wish they would wait until closing time to close. I drove 20 minutes to get there, managed to get there 15 minutes before they closed, and they already had locked the doors. Very disappointing.“
Customers` Favorites
“My wife and I wanted Subway for dinner, but have had poor experiences with our closest store (Grandville). We decided to go to this 28th St. store. I had The Boss, and my wife had the Garlic Roast Beef. Both were really good! The service was good also. I wanted to point out that there was a young man behind the counter that obviously was in training. That's OK, everyone goes through the learning process. What stood out was that even though he was new, he greeted us with a smile, and asked what he could get started for us. Well done young man, I'm sure do a great job!“
Customers` Favorites
“Popped in for a quick lunch, Nick greeted us with promptness and was very kind. Stephanie was the cashier at the time and she recommended the cheesecake cookie and she was right it was very good, soft and nice 10/10 service nice to see others doing there job well and with pride“
Customers` Favorites
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“One of the best sandwiches you'll find in the city. Meat that isn't sliced until it goes on your sandwich, fine chopped pickles and black olives, and the Herb De Provence Mayo all take your sammy to the next level. Rogue Style is awesome, but the bread is sooo tasty, feel free to get it untoasted too. They also have some delicious rotating soups that you can combo with your sub. Oh...and if you need a bucket....some locations let you buy them for a dollar! Don't walk....run and get you some!“