“One of the best fast casual customer service experiences I’ve had. I ordered a few Sandwiches for Delivery from Door Dash and quickly after submitting, I got a call from one of their reps who very apologetically said they only have enough sliced wheat bread for 2 sandwiches and asked what kind of bread we would like for the other. She was very professional, kind, and sincere.I was very impressed that she even had the thought to call and took the time to call. I left the call thinking wow, that was above and beyond.Then when the sandwich was delivered I had a personal text saying she also left a cookie for the inconvenience. Then when I opened the bag there was also a note apologizing again!The delivery showed up incredibly quick, the sandwiches were great!“
“I tried Jon Smith Subs when in Florida but this Michigan location is hands down the best tasting and you can just tell how fresh the food was. Really surprised if your trying to get healthy sandwich you cant go wrong with this place! I Highly recommend ordering there hot pastrami and the Triple deli classic.“
“The only reason I didn’t give them 5 stars is an employee (who I believe was potentially the manager on duty) was wearing her mask below her nose. I didn’t say anything but in the food industry you should really be wearing your masks properly, not all customers will react kindly.“
“I visited this little sandwich shop Saturday, 3/2/24, and ordered the #15 American Roast Beef, with a bowl of chicken wild rice soup. My girlfriend ordered the Cuban Panini. Both sandwiches were amazing and I had to force myself from eating my entire sandwich in one sitting. The soup was also really good. I honestly have no complaints about the food, or the service, or the overall dine-in experience. It was all spectacular. The employees were really friendly and looked genuinely happy to take care of everyone. I would highly recommend visiting this sandwich shop if you're in the area.“
“I have 4 other Tubbys closer to my home but, I drive to the Waterford location because they're the BEST!! the staff is super cool they always have good attituides and they always make your sandwich the correct size no stiffing you on the meat! They make your sandwich exactly as ordered you must tip these guys because your sandwich will be AMAZING!!“
“It was fast in and fast out. The orders are accurate, the help was pleasant.My daughter has celiac, which means she needs gluten-free. Knew what that was they said oh the guy making your sandwich is celiac. So yes, he completely understands.“
“Haven't been to a Quiznos in about a decadeDidn't know this one was so closeMenu has changed a bit but there was still a lot to get that tastes greatThe guy making our food was super friendly & helpfulIt is a tad priceyPortions are good sizedWill be back again!!“
“The tall gal with facial art treated me exceptionally well and sweetly, gendered me correctly and without batting an eye about it, and got my delicious sandwich very quickly. this was one of the best customer service experiences I've had at this kind of shop.“
“Wow, great experience at this subway today. Huge plus is that they are open at 9: 00am not 11: 00am like most other Subways. Everything looked fresh and orderly. Extremely professional employee up front. Immediately began washing her hands and forearms after greeting me, put on gloves and made me a beautiful sandwich! 10/10.“
“I have gotten carry out from here several times. The food is great! There is always only one employee and it's always the same guy. His customer service is some of the best I have ever seen! He is always so friendly! All have to get his name next time so he gets the credit he deserves!Update so ordered carry out. Alex waited on us. My daughter is newly gluten free and they were out of gluten free buns. She was disappointed since this is a struggle to find items she can eat. He was so amazing and accommodated her by suggesting a steak and cheese made into a salad . Every single time I come in here he is just so friendly and positive. You are so lucky to have him as an employee. Well done!!“