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“Stopped at this location on a Saturday at 12:30 (lunch time) the drive thru had a fair amount of customers because of the time of day. Both lanes moved promptly & 1st window to pay, I was greeted by a young lady who was so pleasant & verified my order, 2nd window greeted by a smile & again confirmed my order. It was not accurate so both employees quickly clarified & handed me my order. It was hot, fresh & correct except for me asking to have a condiment added. I parked & walked in with my child to use the facilities & everything was immaculate. I asked the counter for the missing condiment & they quickly got it & apologized but were all so pleasant & offered a genuine smile. It’s rare that I find a McDonald’s that’s so clean, the food is hot & fresh, the employees & pleasant & are extremely accommodating.
Wheelchair accessibility: My son is in a wheelchair & plenty of wide spaces for our van, interior was clean, wide doors & nothing obstructing his way“
“You can order via app at table, via kiosk, or at counter. I order at the counter. The young lady was polite, yet very quiet.
You get a table tent with a number on it. They don't give you a cup. They bring the drink out with the food. So, if'n you're thirsty, hang tight, no drink machines in the dinning area. So if you run out of drink, hang tight, you'll have to wait for someone behind the counter to get more.
I used to enjoy going into McD's, yet after today, I'll reserve comments until after i eat.
I got the Big Breakfast with Hotcakes. Everything was hot and actually delicious. For $9.72, it was very good. I believe I'll return.
By the way, the design of the parking lot and drive-thru is a bit different. You are pretty much guaranteed to have to walk thru the drive-thru line.“
“Some of the best biscuits of all the McDonald's i go to.
The manager was very friendly even though they won't you to use the kiosh he took my order with a smile.
Would definitely recommend this one at least for breakfast on the go 5 stars for my visit today.“
“I love this McDonald because I always get the food that I ordered . If my food order is not right my wife would yell at me but luckily the manager Mai always made sure the order is right. Also Mai the new manager always open the bathroom for me with no problems plus the bathroom stays clean.“
“This McDonald’s is near my work so I go there for lunch sometimes. The people who work there are always wonderful and nice even if they are super busy. Normally they get people through the line quickly so I can be sure to get my meal in time for getting back to work.“
“The quality of McDonald’s food due to its franchise understanding varies from place to place. This place had very badly done nuggets. it might not be their fault due to high rush of customers and just enough number of cooks dealing those orders.
Five stars to the staff and the atmosphere though.“
“Tried to enter the table tent number, but they didn’t have any. Waiting for our food I see there’s a label maker sign saying to enter 1 for the table number.
Staff were friendly. Coke was crisp. Fries weren’t the best; however, my cheese burgers were great.“
“Super easy to stop in here for breakfast, picking up an Egg McMuffin meal (with small coffee and hash brown) to go. All assembled and cooked properly, still hot. I ordered on the app from the parking lot and it was ready when I walked in. My coffee was just how I ordered it - with two cream and light ice.
Parking lot and the dining room were clean. Almost sparkling!
Vegetarian options: Very few vegetarian options.
Dietary restrictions: Ask about allergens.
Parking: Easy parking for regular cars. It's urban so semi's won't fit.
Kid-friendliness: Happy Meal!
Wheelchair accessibility: Step free access.“
“This Mcdonalds is honestly one of the best I have ever been to.
They’re actually so professional and dare I say “upscale?”
I have been placing orders on mobile app and doing pickup.
they know my name! when it wasnt ready they just asked me to pull up to the drive thru spot and the next CSR said my name correctly, again!
it feels like a Nordstrom or Jetblue and Im lovin’ it!“
“Went for breakfast and ordered a Bacon, Egg & Cheese Biscuit. The food was good, the cashier was great, and all in all, it was a nice visit. I don't normally eat in restaurants nowadays, but I had to treat myself. I'm glad I did. I definitely recommend this McDonald's.“
“THE best experience I've ever had at a McDonald's. We ordered Chinese food that cancelled on us after waiting 2 hours through DoorDash. So I had to run out last minute to feed 10 people. Everything else was closed so I landed at McDonald's at 6:55pm on Christmas Eve (I learned it was 5 min before they closed!!). I ordered $120 worth of food and the people working there were having a GREAT time, they were all very happy and after I said Merry Christmas to them, they all yelled Merry Christmas to me! The food was great and the service was amazing.“
“came here after work and ordered a mcdouble. the cashier ruby was very nice and helped me make sure it came with no cheese. removed a star because the place was absolutely filthy. would come again as long as i dont need to step a foot inside.“
“Its McDonalds. McDonald’s in general not just this particular McDonald’s needs to really think their business structure. This McDonald’s decided to build a little outhouse in the back and put a cash register outside, which does nothing to speed up the service only make it slower. They need to fix their reward system because when the cashier screws up to order then you can’t get the reward because you used it within 15 minutes. I am so frustrated with McDonald. I do not want to even eat there no matter what when or where, I would rather go to Chick-fil-A or Burger King or Hardee’s“
“This is my 3rd to 4th time ordering from this location through DoorDash. I have no problem getting my food delivered to me but I would like for the employees to double check if everything is in the bag before the dasher, uber eats pick it up. This is not the first time that I’m missing an item“
“Patrick was amazing! His customer service is better than a fine dining experience! Thank you Patrick ❣️Ms. Rosie ( The manager) Customer service at drive thru window wasn’t good at all ! I had to go in for lack of proper customer service! However, Ms. Rosie came over and was so sweet and very concerned about the bad service I received at the drive thru window !! Thank you Manager Ms. Rosie! My food was messed up ! I aske for no onions on my double quarter pounder with cheese and they put a lot of onions and zero cheese !! We purchased a family box that contained two unwrapped cheese burgers & two Big Macs with stale , hard buns and very dry burgers that had to be thrown out !! My kids chicken McNuggets were in an unsealed 10 piece box !! I called Ms. Rosie and she said she would replace at least the double Quarter pounder with cheese but I don’t know when to go get it replaced??? No apple pies ! After this situation is satisfied by the manager, will update on what happened ! Hopefully will be able to rate 5 stars ! Even with their mistakes, I highly recommend this McDonalds and give them 4 stars for the manager’s attentiveness concerning the drive thru incident and Patrick also saved them ! The store was pretty clean as well !“
“This was my first visit to this location. I pulled into the parking lot and seen an employee sweeping it. This was a positive sign for me. The order taker had amazing customer service. Polite and friendly. The woman who handed me my order was also super friendly and polite. Thank you for the great service this morning!“
“I’m going to give you a four star because of the services the customer service and the tea. But how y’all going to put my hash brown in the bag like this / yes IM eating it right now but yall forgot a step. Don’t do this anymore. It was still fresh and hot but I didn’t like that yall forgot to place it in a hash brown bag.
Kid-friendliness: Good and clean great customer service at both windows“
“I have been too many McDonald’s over the Carolina’s. When I say this McDonald’s have a different level of customer service and food always hot. Who ever is running this one have a great team and have created a winning culture here. No matter how busy they are they go above and beyond!“
“Ive actually never left a review for a fast food restaurant but will for this location. My wife and I live nearby so this is the closest mcdonalds and have been dozens of times over the years. Probably one the most consistent ones ive been to.“
“I came here at 11:30 am to get some lunch after some exams for school. I received my food and drinks in about 5-7 minutes, which Is pretty average for McDonald's. The lady at the counter ( I don't remember her name but she had red hair) was super nice and sweet, and kept me updated on my order. She even put some ketchup in the bag, even though I didn't ask for it. Awesome service that you don't see much these days.“
“I recently visited a McDonald's location and was absolutely blown away by the level of customer service I received. Having been to many different fast-food restaurants, I can confidently say this experience was the best I have ever had. The staff was not only incredibly friendly and welcoming but also went out of their way to ensure my order was perfect and that I was completely satisfied.
Their efficiency and positive attitudes stood in stark contrast to many of the typical fast-food experiences I've had. It's clear that the team at this location takes pride in their work and truly values their customers. This is the kind of service that deserves to be recognized, and it’s what will make me a loyal customer of this specific restaurant.“
“Just wanted to give kudos to Deni for being very polite and helping me with the McDonald's app. Most fast food employees refise to help if you are having trouble like it's not their problem. I had tried most of the suggestions already and ended up reloading the app but it was the empathy that was appreciated. We like going to this store because they are friendly and fast. Inside is usually very clean and it has an actual drink machine still!“
“This place handled the concert rush like champions! Moving that drive through line like it was nothing. Food came out quick, no pull up time, and staff was as energetic as they could be for day 3 of the summer of loud. Food was correct and warm. Place seemed really clean and there was space for parking.“
“I come here daily almost and the service is literally day and night. After 4pm THE CREW IN AMAZING always friends and accommodating and ready to take my order and its ALWAYS RIGHT, but the crew before 4pm is completely different they are super rude and act like its a problem to have to take my order because the kiosk doesn't have the option for Mack sauce only on the McChicken. The day crew has canceled my Mobil orders several times and I've never had that problem in the evening. Night crew needs to be recognized for their amazing work!!“
“I was honestly blown away by this McDonald's location! I’ve never seen a team so united, a place so clean, and staff so genuinely kind. Everything was organized and spotless, thanks especially to Ms. Ibeth, who clearly takes pride in keeping everything in order. The energy among the workers was so positive—it made the whole visit feel special. Huge shoutout to the entire team! I’ll definitely be coming back.“
“The person working to register this evening at 6:20 p.m. is phenomenal! This is often a thankless job, but her attention to detail, friendliness on a busy and cold Sunday night should be commended. She is, as a business owner or franchisee, exactly what you hope your staff is functioning as well. Bravo!“
“The crew working this Friday night seem to be doing a good job. They communicated to door dashers that were waiting, packed up the orders quickly and seem to be overall doing a great job. Chemistry amongst them seems to be good too. They know how to work together.
Big ips and congrats to these young men that were up front, any of the young ladies and management that were working.“
“Sorry left a bad review here by accident wrong location but I found it. I have eaten here three times and always had a good experience and good food. The other location I have moved my review there. Hopefully the manager from this location can train the McDonald’s further down the road near Walmart. I like this location and I will come here now“
“This has always been a good McDonald's location. Most of the front staff are very nice. Their ice cream machine breaks down every now and again, but that happens at most McDonald's locations everywhere. Glad I was able to get a cone today.“
“I really like this place because it’s not too far from my house. This is my second time I’ve been here and they are always polite. Every time I come in I have a newborn baby so they carry my food to the table for me which I was so grateful for that. The food is always hot. The fries was hot and delicious. They had the right amount of salt on it just how I like it. The diet soda was very good. It was very strong not watery and wheat. I also had got a Mc rib sandwich cause baby. You know I love to make reels. I’ll beat that sandwich up. It was blessing you hit me. I can’t wait to go get me another one and I also had me a fish fillet sandwich. The fish fillet sandwich was so delicious. The bread was soft. It wasn’t soggy. The fish was made to perfection. The tartar sauce was really tottery. lol babe I was living my best life bababa I’m grubbing it 🤣😌😋“
“Food was good for the most part. Fries were kinda soft, but nuggets and mcdouble were good. It took a while for them to take my order, with nobody in front of me in line, and the cashier barely acknowledged my existence, having loud conversations inside with coworkers instead.“
“To me that was probably one of the best Macdonalds that we have been around Charlotte. It was clean the staff really really professional and nice. The food was very well prepared and the kids loved the play area . So Thank you for that. I enjoyed the atmosphere there! Will see you again!“
“This location consistently provides quick and friendly service. The restaurant is generally clean and well-maintained, making for a pleasant dining experience. The food is prepared as expected and meets the usual standards of quality. While there's nothing particularly exceptional about this particular location, it reliably delivers a satisfying meal. It's a convenient option for a quick and affordable bite.“
“I go to this McDonald’s often since it’s closets to my house. Came at 3am 3/25 after work. Nicest guy at the drive through. Haven’t been greeted that friendly at any service focused place in a long time. Dear god give this guy a raise.“
“They're always polite and the food is always prepared properly 😋 they show a level of pride that's not the norm in most fast food places. Fast food doesn't mean sloppy or shoddy service and they show that on every visit
Kid-friendliness: Very kid friendly and very clean as well for kid safety
Wheelchair accessibility: Multiple access for those with special needs“