McDonald's in Charlotte

“They're always polite and the food is always prepared properly 😋 they show a level of pride that's not the norm in most fast food places. Fast food doesn't mean sloppy or shoddy service and they show that on every visit

Kid-friendliness: Very kid friendly and very clean as well for kid safety

Wheelchair accessibility: Multiple access for those with special needs“

“Stopped at this location on a Saturday at 12:30 (lunch time) the drive thru had a fair amount of customers because of the time of day. Both lanes moved promptly & 1st window to pay, I was greeted by a young lady who was so pleasant & verified my order, 2nd window greeted by a smile & again confirmed my order. It was not accurate so both employees quickly clarified & handed me my order. It was hot, fresh & correct except for me asking to have a condiment added. I parked & walked in with my child to use the facilities & everything was immaculate. I asked the counter for the missing condiment & they quickly got it & apologized but were all so pleasant & offered a genuine smile. It’s rare that I find a McDonald’s that’s so clean, the food is hot & fresh, the employees & pleasant & are extremely accommodating.

Wheelchair accessibility: My son is in a wheelchair & plenty of wide spaces for our van, interior was clean, wide doors & nothing obstructing his way“

“There's only 3 things I like from McDonald's fish sandwich, chicken nuggets.And now that they brought back the steak egg and cheese and onions on a bagel. And I like their large orange juice and I think their sodas are really good and crisp“

“The quality of McDonald’s food due to its franchise understanding varies from place to place. This place had very badly done nuggets. it might not be their fault due to high rush of customers and just enough number of cooks dealing those orders.

Five stars to the staff and the atmosphere though.“

“This review won’t break any new ground, it’s McDonald’s, after all. But I have to say, this is a standout location. It's always clean and immaculately kept. The staff is professional, and the food comes out quickly and just as you’d expect. What sets this place apart is the upstairs area for children, featuring sensory tables and videos, which makes it great for families. The highlight, however, is the outdoor terrace that wraps around the second floor, offering a pleasant spot to chill and enjoy your meal.“

“This McDonald’s is near my work so I go there for lunch sometimes. The people who work there are always wonderful and nice even if they are super busy. Normally they get people through the line quickly so I can be sure to get my meal in time for getting back to work.“

“It's 2pm on Thurs 8-22-24.
African American gentleman taking money and AA lady handing out the food..... These 2 people had their ish on lock. They were so efficient and quick, and my food was fresh and hot. They were also incredibly helpful snd polite. I was amazed at how good they are at their job. About 7-9 cars ahead of me and I waited probably 3 mins from the time I drove up until I received my order and left.
These two deserve recognition for being great at their job. Definitely the extra mile.“

“Had to write a review. I believe their name was Brittany and they are a manager. Very professional and fixed my order that another McDonald’s messed up. That’s not the only thing I liked about them, I can tell they have good leadership based off the atmosphere and employees. I really do appreciate people that work in the food industry, so thank you Brittany : )“

“came here after work and ordered a mcdouble. the cashier ruby was very nice and helped me make sure it came with no cheese. removed a star because the place was absolutely filthy. would come again as long as i dont need to step a foot inside.“

“The employees were extremely nice. The service was top-notch. Food was piping hot. The only complaint I would have about this McDonald's is that the ice cream machine and the frappe machine tend to be out of order a lot. Well at least the ice cream machine is. Over half the time when I come to this McDonald's the ice cream machine is down. So if you want those sweet treats find another McDonald's. Otherwise this place is great

Vegetarian options: Not really the place to go for a vegetarian

Parking: This McDonald's is street side of a shopping center so even a tour bus could park here

Kid-friendliness: Aren't all McDonald's kid friendly?“

“This Mcdonalds is honestly one of the best I have ever been to.

They’re actually so professional and dare I say “upscale?”

I have been placing orders on mobile app and doing pickup.

they know my name! when it wasnt ready they just asked me to pull up to the drive thru spot and the next CSR said my name correctly, again!

it feels like a Nordstrom or Jetblue and Im lovin’ it!“

“Super easy to stop in here for breakfast, picking up an Egg McMuffin meal (with small coffee and hash brown) to go. All assembled and cooked properly, still hot. I ordered on the app from the parking lot and it was ready when I walked in. My coffee was just how I ordered it - with two cream and light ice.

Parking lot and the dining room were clean. Almost sparkling!

Vegetarian options: Very few vegetarian options.

Dietary restrictions: Ask about allergens.

Parking: Easy parking for regular cars. It's urban so semi's won't fit.

Kid-friendliness: Happy Meal!

Wheelchair accessibility: Step free access.“

“This has to be the best burger I have had from McDonald’s in a long time !!! The season on the burger was perfect!! The ground beef was juicy and hot and delicious!! The nuggets were freshly made and the fries were perfect!!! And the coke was cool and refreshing!!!! This was the best experience I’ve had in a long time “

“THE best experience I've ever had at a McDonald's. We ordered Chinese food that cancelled on us after waiting 2 hours through DoorDash. So I had to run out last minute to feed 10 people. Everything else was closed so I landed at McDonald's at 6:55pm on Christmas Eve (I learned it was 5 min before they closed!!). I ordered $120 worth of food and the people working there were having a GREAT time, they were all very happy and after I said Merry Christmas to them, they all yelled Merry Christmas to me! The food was great and the service was amazing.“

“This was my first visit to this location. I pulled into the parking lot and seen an employee sweeping it. This was a positive sign for me. The order taker had amazing customer service. Polite and friendly. The woman who handed me my order was also super friendly and polite. Thank you for the great service this morning!“

“The fries were exceptional!!!!

Vegetarian options: POTATOES. 2 different styles to chose from.
for about $.50 LETTUCE. TOMATOES. ONIONS. PICKLES. Salad!!
The ranch has got cow curd in it, not vegetarian.
Water. Also available in 2 forms...And it's Free!!
Oh yeah Apple slices!!!!

Wheelchair accessibility: ADA compliant parking, entrance and restrooms.
Beware of the selfish bungheads, no placard, ect., whom use these dedicated spots for their own lazy use..most of which could use the extra steps.“

“Of all the McDonalds in East Charlotte, this one is the best by far!
They actually care about the food they serve and do all they can to make sure the customers are happy with their orders. All of the workers I've interacted with have been professional and courteous. I ordered a ten piece chicken nuggets and when I opened the box, they weren't just randomly tossed in there, they were in two neat lines of five. I imagine they're always supposed to be served like that, but they never are in other places. I usually go either for breakfast or early dinner on my way to or home from work.“

“Patrick was amazing! His customer service is better than a fine dining experience! Thank you Patrick ❣️Ms. Rosie ( The manager) Customer service at drive thru window wasn’t good at all ! I had to go in for lack of proper customer service! However, Ms. Rosie came over and was so sweet and very concerned about the bad service I received at the drive thru window !! Thank you Manager Ms. Rosie! My food was messed up ! I aske for no onions on my double quarter pounder with cheese and they put a lot of onions and zero cheese !! We purchased a family box that contained two unwrapped cheese burgers & two Big Macs with stale , hard buns and very dry burgers that had to be thrown out !! My kids chicken McNuggets were in an unsealed 10 piece box !! I called Ms. Rosie and she said she would replace at least the double Quarter pounder with cheese but I don’t know when to go get it replaced??? No apple pies ! After this situation is satisfied by the manager, will update on what happened ! Hopefully will be able to rate 5 stars ! Even with their mistakes, I highly recommend this McDonalds and give them 4 stars for the manager’s attentiveness concerning the drive thru incident and Patrick also saved them ! The store was pretty clean as well !“

“I’m going to give you a four star because of the services the customer service and the tea. But how y’all going to put my hash brown in the bag like this / yes IM eating it right now but yall forgot a step. Don’t do this anymore. It was still fresh and hot but I didn’t like that yall forgot to place it in a hash brown bag.

Kid-friendliness: Good and clean great customer service at both windows“

“This is by far the best McDonald’s i have been to and I know it’s just McDonalds but this location has the best service and the times I’ve come the food is always hot. I’m not sure the gentlemen’s name that works the drive thru but he’s so nice every time. The workers at the pickup like as well are so kind. Just wanted to give recognition to the employees at this location. Thanks for being so nice to customers ?“

“This could be a gold mine location if the staff were a little more experienced and maybe a little more work coordinated. It's not their fault. they haven't had the experience yet because they are young. But at least they are here trying anyway. They might not be the best worker materiel. I no what they are positively doing, THEY ARE GETTING THAT MONEY no matter how inexperienced they are.“

“I had the pleasure of beingof services by DeJean A. & Jakavius W. & I’m still grateful for the opportunity! You can run into some mean workers and the energy i have is so appreciated! From DeJean making sure i was serviced as soon as i walked up to Jakavius providing great hospitality! You guys rocked!“

“Just wanted to give kudos to Deni for being very polite and helping me with the McDonald's app. Most fast food employees refise to help if you are having trouble like it's not their problem. I had tried most of the suggestions already and ended up reloading the app but it was the empathy that was appreciated. We like going to this store because they are friendly and fast. Inside is usually very clean and it has an actual drink machine still!“

“Its McDonalds. McDonald’s in general not just this particular McDonald’s needs to really think their business structure. This McDonald’s decided to build a little outhouse in the back and put a cash register outside, which does nothing to speed up the service only make it slower. They need to fix their reward system because when the cashier screws up to order then you can’t get the reward because you used it within 15 minutes. I am so frustrated with McDonald. I do not want to even eat there no matter what when or where, I would rather go to Chick-fil-A or Burger King or Hardee’s“

“I’m not sure of spelling this guy‘s name right but Mahki was an absolute pleasure to deal with. He spoke clearly and fulfilled, my order exactly how I ordered it. If he is not a manager, I would promote him. Just saying that the person that took my order didn’t quite understand what I ordered, but when I got to the window, Mahki made it right!!!“

“Location has reopened after remodeling for a couple months. Food wasn’t dry, my nuggets were freshly made. Service was quick. Interior was clean and didn’t smell. Plenty of new chairs and tables. Layout is completely different. Staff was cleaning tables and sweeping the floors. Pretty remarkable improvement. It’s a McDonalds.“

“Dietary restrictions: Special requests are easily and correctly taken care of.

Parking: Be careful coming out at the light and turning left toward town. It is VERY difficult to see the raised median divider. No reflective paint.“

“The crew working this Friday night seem to be doing a good job. They communicated to door dashers that were waiting, packed up the orders quickly and seem to be overall doing a great job. Chemistry amongst them seems to be good too. They know how to work together.

Big ips and congrats to these young men that were up front, any of the young ladies and management that were working.“

“The food was good and hot service not so good because it was rush hour and it was only one person Manning the cash register so it took a long time to get my food

Parking: I ordered the fish sandwich which is not on the list but it was delicious!“

“I really like this place because it’s not too far from my house. This is my second time I’ve been here and they are always polite. Every time I come in I have a newborn baby so they carry my food to the table for me which I was so grateful for that. The food is always hot. The fries was hot and delicious. They had the right amount of salt on it just how I like it. The diet soda was very good. It was very strong not watery and wheat. I also had got a Mc rib sandwich cause baby. You know I love to make reels. I’ll beat that sandwich up. It was blessing you hit me. I can’t wait to go get me another one and I also had me a fish fillet sandwich. The fish fillet sandwich was so delicious. The bread was soft. It wasn’t soggy. The fish was made to perfection. The tartar sauce was really tottery. lol babe I was living my best life bababa I’m grubbing it 🤣😌😋“

“This one was very interesting to a point where I’m not even sure how I feel about it. The Kit Kat is very present, the banana not so much. I didn’t realize just how strong of a flavor Kit Kats have until til I ate this. I probably wouldn’t get this again but if u like Kit Kats you may enjoy it.“

“Food is great for really cheap price , you can get a cheeseburger for 50 cents in the app, and it's really good. I think it's not their fault but I waited a lot to pay for an order, but it was a busy day so it's fine. And the atmosphere was exactly for McDonald's“

“Food was good for the most part. Fries were kinda soft, but nuggets and mcdouble were good. It took a while for them to take my order, with nobody in front of me in line, and the cashier barely acknowledged my existence, having loud conversations inside with coworkers instead.“

“I've been to this location several times and always have been met by friendly staff and correct hot food. This trip was a drive thru visit at 6am to grab a steak egg and cheese bagel, which is my favorite fast food breakfast. My only wish is that they would bring back the western omelet bagel which ran even for my enjoyment. Maybe one day...“

“This location consistently provides quick and friendly service. The restaurant is generally clean and well-maintained, making for a pleasant dining experience. The food is prepared as expected and meets the usual standards of quality. While there's nothing particularly exceptional about this particular location, it reliably delivers a satisfying meal. It's a convenient option for a quick and affordable bite.“