Chick-fil-A in Durham

“This Chick-fil-A has wonderful folks working for them. Victor is an angel. He could tell I was having a tough day and went out of his way to comfort me while I was dining it. Love this Chick-fil-A and now appreciate it even more. Thank you, Victor!!“

“I am new to the area of Durham and I decided that I wanted Chick Fil A for dinner! Manager Helena and Team Member Calissa showed me amazing service! They made me feel welcome inside of the establishment. I will be retuning to this Chick Fil A whenever I’m in town! Great Job Leonardo CFA! You have amazing evening shift team members!“

“I had a great experience at Chick-fil-A and wanted to take a moment to recognize how consistently they deliver excellent service and quality. From the moment I walked in, I was greeted with a warm, friendly atmosphere that immediately set the tone for a positive visit. The staff was professional, polite, and genuinely seemed happy to help, which is something you don’t always find these days.

My order was taken quickly and accurately, and the food came out faster than I expected, even during what appeared to be a busy time. Everything was fresh, hot, and prepared just the way I requested. The chicken was perfectly cooked, flavorful, and crispy, and the sides were just as good. You can really tell they take pride in maintaining quality and consistency.

One thing that stood out to me was how attentive the team was. Employees were checking on guests, keeping the dining area clean, and making sure everyone had what they needed. It’s clear that customer service is a priority here, and it makes the overall experience much more enjoyable.

I also appreciate how organized and efficient the operation is. Whether dining in, going through the drive-thru, or ordering ahead, they seem to have a system that works smoothly. That level of consistency keeps me coming back.

Overall, this Chick-fil-A location exceeded expectations. Great food, outstanding customer service, and a welcoming environment make it an easy five-star experience. I highly recommend stopping by if you're looking for a quick, reliable, and enjoyable meal.“

“Clean and homey environment. The servers and the cashiers were super friendly and warm.

Last time I had Chick-fil-a was about a decade ago. Always preferred burgers over chicken sandwiches. But this is probably the only chicken sandwich I’d voluntarily order in any establishment.

I had the chicken sandwich deluxe and it was just juicy, refreshing, and a flavor punch to my picky tongue. Added the chick-fil-a sauce and a bit of the hot sauce and as Ross would call it, a moist maker that takes things to the next level. Normally I eat half of the buns (I’d always get protein style in you-know-where and out), but I just devoured the whole thing whole.

Waffle fries was not as crispy as I’d like but still very flavorful.

BUT let me tell you about the kale crunch. TO DIE FOR!! I guess they wash the kale in some sort of lemonade liquid and wring them out like towels. Takes out that grassy and wax feel from the kale and just brings the sweetness out. The cabbage and almonds add a nice crunch and nuttiness to it.

The actual lemonade was good too.

Will definitely put chicken-fil-a on my radar every time I visit home coz I live overseas now.“

“I stopped by Chick-fil-A today and was extremely busy the workers were working as fast as they could to get the orders out. I think the young lady name was Ashley, she was very helpful and patient despite the rush. I think it will be better once the students learn the new kiosk and ordering system but other than that great job Chick-fil-A“

“The chicken is always spot on. But the fries are floppy before they come out of the container.

Parking: The unit sits in front of Staples and Lowe's Foods. Advantage is you have a very large parking lot if you need it.

Kid-friendliness: Staff treats kids like the people they are, not a sometimes noisy visitor.“

“Today I showed up with 28 separate orders and the service could not have been better! By the time I was putting in our last 5 orders the first half of my orders were bagged and heading to the car. The manager helped to carry the remainder of the order to our car. Great service and would recommend anyone supporting this location.“

“Not enough seating in dining room. Also 8 children (various ages) had 2 tables & their mother's were seated far from them and the children were loud, diners sitting together couldn't have conversations due to the children being loud and the mothers just ignored them. My friend and I couldn't have a conversation in a normal voice and my friend even went to the table and asked the children to be a little quieter. That lasted 5 mins..The mothers continued to ignore the kids (a couple of them were around 14 or 15 years old)and this made an unpleasant dining experience for all the patrons. This kids also made messes which they didn't clean up, took their trash and just laid it on top of trash receptacle. Other patrons were complaining but employees stated that they weren't all to say anything.“