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“Dear Micheal
I am so sorry sweetheart ..your management team absolutely blows ...they come up just to chew you out ..when customers aren't even coming up for they're drinks .not your fault.MANAGMENT DO BETTER ..THE ABSOLUTE ATTITUDE BLOWS.TREAT EMPLOYEES BETTER.i will be going to cooperate
Micheal keep your head up ...
You cannot be a 5 man team ...
Management do better
The only reason you got 3 stars is because of Micheal ..poor guy“
“Customer service is good they attend to you get your order out fresh and hot the location in a normal place that is supposed to be in it's just McDonald's food is always going to be in McDonald's food edible but not 100% the choice that you should make.“
“Perfect drive thru experience. Friendly, fast, and everything was packed great. Even all the buttons on the tops of the drinks were used exactly (not everyone touches those so I appreciate it). It’s the little things like this that I really appreciate. Thank you!“
“I love this location because they get everything right and the location is the one of the best locations I have seen in North Carolina and I order a Big Mac with meat cheese and ketchup only and 10 piece nuggets and fries and I got it all correctly and it tasted amazing way better than the new McDonald’s near a walmart supercenter that was a good drive away“
“This was one of the best fast food experiences I think I've ever had. The employees were overly polite and awesome. Everyone was eager to help you. I'm sure I've never had a fast food experience like this. I was really surprised.“
“I don't know what the hell people's problems are when they stop at this location,I've known the manager for 20 yrs and she does not tolerate bad customer service but at the same time she doesn't let customers run rough shod over her employees,maybe if you have a problem,you should ask for Tiffany or Jackie,they both are at tentative to customer service and will go out of there way to make things right,as for myself my food is always fresh and hot,my coffee is perfect so when you are honest with your reviews you'll take notice that employees are prone to make mistakes in a rush but they don't last long at this location as Ms.Hickenbottom is always looking for staff that can multi task.“
“They got our food quickly to us and it seemed like whomever was making the food genuinely cared. I ordered a spicy crispy chicken sandwhich with a large fry and the fries were perfectly salted, crispy, golden and mouth watering. However the sandwich confused me. I haven't had MCdonalds in a few months and I hadn't been to this specific one before but I know for a fact that I have never had a chicken sandwich taste that good before coming from a fast food business. Perfectly crunchy and tender, seasoned well, and the bun was just the right amount of plush and delectable to accommodate the chicken itself. I got it on a Saturday night at 11:30-11:45 p.m. so whoever was working the food back there, keep up the good work. You left someone extremely happy!“
“Flight got in late. Close to midnight
Not much else around so Mickey D was the choice
Drive up only. The women who took our order was very nice and friendly. The order was correct and quick. Good to have a reasonably price McDonald's meal. It was literally 2/3 the price of California.“
“I only come here in the morning so I can’t speak about the night manager however the morning general manager I did not get his name is absolutely amazing he’s apologetic if he makes you wait he’s very friendly And personable. He deserves a raise McDonald’s I really think he’s holding the morning shift together and doing a great job at it“
“If you go to this McDonald's on 810 S. Reilly Rd. Go to the drive thru. You would think you were at a family reunion. Loud and disrespectful. The manager is no better. I had a fly in my drink. I used to go all the time, but now it's ghetto fabulous. It has its good days and bad days. GO TO THE DRIVE THRU.......“
“Not only has this McDonald's gotten mine and my family's orders perfect every time, but the customer service here is ALWAYS outstanding. The people at the window have always been friendly to me and super helpful! I just went in very close to closing and was super appreciative that the man at the window was still super kind and actually spoke to me as a human rather than a robot!! Absolutely amazing staff here please never take them for granted <3“
“Just like a Five Starred restaurant! Brings food to you! Looked and tasted delicious! Extremely clean! We did not get sick after playing on the indoor playground which was immaculately kept. The customer service was humble and easily able to connect to all costumers who they greated and took orders from. I would go here rather than the high end restaurants anyway. What a treat!“
“much better!! the first 2 trips, food took 30 min. +, no apology, no discount, just moved us out of the drive thru line so their clock wouldn't tell the story to superiors. stayed away for a few months, when we returned, the service was MUCH quicker. idk if it was a staff replacement or what, but good job fixing the issues!“
“Was there last night and it seems like they have gotten a little better every car that was in line that ordered got their order no pull ups except this one guy that wanted to give an employee a hard time over coffee but other than that the food was good“
“Without a doubt the best McDonalds in Fayetteville! I stand by it after a year of popping in here for breakfast and lunch. The staff is always courteous and MY MEAL HAS NEVER BEEN WRONG!! That alone makes these ladies working this place saints!“
“Asked for a med frappie at drive thru . No chocolate on top . Asked the girl for the chocolate they put on the top . As their wasn't any . She went back and put on a very small squirt of chocolate. Hardly enought to notice. She had an additude from the moment I ask for chocolate on top ,which is how it's suppost to come . I buy these drinks at least twice a week . Always come with chocolate on top . It wasn't like I was asking for something extra. She won't last long with that additude. Sorry......“