4.3
Superb
1,027 Reviews
100 East San Francisco Street, Santa Fe
Customers’ favorites
- Enchiladas Del Norte with Christmas Chiles
- Tableside Guacamole Made Fresh
- Chips Salsa & Guacamole
- Filet Y Enchiladas
“We have been coming to La Plazuela at La Fonda from Denver CO for 30+ years. We were here tonight on 10-25-26 for an anniversary dinner with a 7:45pm reservation. We were greeted by the lovely gal at check in who wished us Happy Anniversary. We were seated in the northeast quadrant of the restaurant. There were two tables of 10 guests each to the north of us. Everything was pleasant and we were having wonderful evening. Angel was our server. He was attentive and lovely. So this 1-star service review is not about him. Toward the end of our meal several servers started standing around near our table in front of us blocking our view of the restaurant, and talking loudly. We motioned to Angel to get them to move and he did so. The two tables of 10, so 20 people, left about the same time. We were relaxing after dinner and enjoying the rest of our drinks, when about 5 servers started talking loudly and stacking chairs right next to us, then dragging them across the floor right next to us. Then to our surprise they carried in different chairs from the check in stand entrance all the way through the restaurant to the tables next to us and started loudly dragging them around the tables right next to us. There were still at least 10 tables with gusts in the dining room. This was really distracting and put a damper on our otherwise enjoyable and lovely evening. As we were leaving I tried to tell the servers that their actions disrupted our evening. They responded that they had to set up for something tomorrow, and thought that made it ok. So I went to who seemed to be a manager at the check in, and he said the same thing. That’s not an acceptable response. Setting up for the next day can wait until the nearby guests won’t be disturbed. I’m extremely disappointed that there wasn’t a more appropriate response from anyone about being sorry our anniversary evening was disrupted and that they would talk to the servers about not doing that in the future. I was upset enough that I went back to reiterate what their actions had caused and finally got an apology. Reminder: your guests pay your salaries, so do everything you can to make their experience enjoyable. Again this is not a reflection of the service we received from Angel. He lived up to his name.”
New Mexican Cuisine · $$
