Dunkin' Donuts in Syracuse

“coffee was decent, with a nice, smooth flavor. I tried their classic iced coffee with a caramel swirl, and it was sweet, refreshing, and just the right amount of caffeine. The donuts were fresh and soft, and the service was fast and friendly. The atmosphere was casual, making it a great stop for a quick pick-me-up. While it’s not the most exciting coffee shop, it’s a reliable and convenient choice for a quick caffeine fix.“

“Update 1-14-25. Went here to order two hot mocha lattes, service was wonderful, coffee was much better than the other store at N Geddes and W Genesee street and we were treated with respect and kindness, much better than the store where the other Dunkin' that has Diane as the manager ever did. Bravo to Velasko Road location Thanks for making our experience a wonderful one we will bring back more business here . AA++“

“Dunkin' is my favorite spot! This is my go-to place, and I will go out of my way to order here. The staff is always friendly, and my order is consistently ready and accurate, regardless of how busy they are.

However, be cautious in the parking lot, as there are many potholes. There's one particularly large one at the entrance off of the side street that could potentially damage a car if you're not careful.“

“Had such a great experience this morning thanks to an employee named Mikey. His customer service was honestly refreshing — he was super attentive, upbeat, and genuinely eager to help, which you don’t always see in fast-food spots. He took my order with such a positive attitude that it made my whole morning. Dunkin’ needs more employees like him!“

“Went to Dunkin donuts in mattydale July 30th, 2025 And a young man named Manny waited on me in the Drive-Thru gave me my food or my drink. The most pleasant dunkin' donuts employee I've encountered such a very nice young man. I used to go to dunkin' donuts on South Bay road but now now stick to the mattyde.l proms to him. Also today I went and I talked to the manager. She was a sweetheart“

“Healthy options are appreciated
⭐ ?

Vegetarian options: Allergic to milk therefore has to avoid the popular Dunkachino I keep hearing about. That coffee milk that others request seems to be missing from each DD I have visited while it is heavily advertised ??“

“This by far is the best Dunkin I have ever been too. Fast service, great atmosphere! Everyone here seems to enjoy their job which is hard to find now a days. They deserve a five star rating just for the way they present themselves, never seem flustered when drive thru is backed up. I’ve never waited more than 5 minutes for my coffee and it’s the only Dunkin that makes my coffee correct every time. The man who works the window is always happy and has a positive attitude and is a delight to see in the morning! Good job!“

“The line was quite long when I entered. I was apprehensive with the wait time, but they served everyone quickly, and I ordered within 5 minutes of entering the line. I then got my drink 3 minutes later. The service was quick, and the staff was kind. The area was quite clean and I would go there again easily for coffee.“

“Dunkin' consistently delivers! I start my mornings with their coffee, and it's the perfect pick-me-up. Their iced coffee is especially refreshing, and I love the variety of flavors and cream options.

Beyond their beverages, I'm a big fan of their breakfast sandwiches.
The egg and cheese on a bagel is a classic for a reason.

The drive-thru is usually efficient, and the staff are always friendly. Dunkin' is a reliable go-to for a quick and satisfying start to my day.“

“Forgot to get a pup cup for my toddler and she asked me for it at the window. Staff was more than willing to add it on for her! So greatful! Good customer service is hard to find but not here! They are great thank you so much! :) #onehappymama #becauseofonehappytoddler“

“very nice staff, lots of comfortable seating, and a lot of items are always in stock it seems! just the floors sometimes can have a little bit of dirt on them but that is probably because it can get a bit hectic at times. overall, very good dunkin!!“

“This was just a drive-through restaurant. They made my chai latte wonderful. Lately when I've been going to different Dunkin' Donuts the chai lattes are overly syrupy sweet and they made it very well here. They were extremely nice through the drive-through I added something on my order and they were just very friendly about it it's a nice place to stop.“

“Great service and helpful workers. I've had a good experience almost every time I've gone here. Just recently, I didn't really like the way my drink tasted, and the worker was more than helpful and offered to make me a new one which was so sweet!“

“I love that they have a separate line for mobile orders and I can skip the line.A year later from my original review just want to say you guys rock with the mobile app. I could be around the corner before I press submit and by the time I pull up it's always ready. Thank you so much!“

“Dunkin' is the perfect place to start your day. With a wide variety of delicious donuts and high-quality coffee, it offers a tasty and convenient experience. Affordable prices and numerous locations make it ideal for a quick and satisfying breakfast. Highly recommended for those who love good coffee and a sweet treat!“

“This is one of the best Dunkin' Donuts in the area! The staff are friendly and hardworking, and the donuts are always beautifully-made and super fresh! Thank you!!!!

Update as of 9/13/25:

This favorite location of ours has lost many of its awesome regular employees, and is now drastically understaffed. Wait times are much longer than what they were in the past. The employees who remain are trying their absolute best! They are doing a fantastic job, and deserve much praise and recognition!! If you decide to place an order here, plan on being patient, kind, and understanding. If you can't do that (i.e. be a decent human being), then go to another location.“

“Kennedy the front counter rep is amazing she is always so sweet and she remembers your order and she goes above and beyond she adds a letter in chocolate to match the day of the week in the top of my ice coffee and I love it she really cares so from me to you Kennedy thank you for making every morning for me great and you deserve so much credibility your a true rockstar highly recommend Dunkin on midler and James st“

“The Dunkin at Syracuse's airport is cute. The workers were very kind and courteous. I received my order very quickly. The food was hot and donut was fresh and tasty. The prices were very reasonable. I just wish Diet Coke was available over the Diet Pepsi, but at least the Diet Pepsi was cold and tasted well. I will definitely stop there if I'm ever in Syracuse again.“

“Words cannot describe how much I love this Dunkin’. Every time I leave town, I make sure I visit before and after because it feels like home. This is the only location that I have found across the country that has consistent perfection in their drinks and food. With such perfection, you must be prepared for a bit of a wait time. However, this Dunkin’ will provide you with exactly what you need and maybe even more. The staff is also so incredibly kind and it’s great to see their friendly faces every time I need some coffee :). THANK YOU DUNKIN OF ALMOND ST ? ? ?“

“Went here on my lunch break and it was very busy so there was a bit of a wait but that’s because there were only two workers inside and all though they were short staffed and very packed they had GREAT customer service and my food was great , drinks were great and made correctly, definitely a 10/10!“

“The window staff was beyond amazing and friendly this morning, well worth the wait in line! A friendly face and nice conversation is a great way to start the day. I LOVE this location, my order is always spot on and there is rarely a long wait. Great job!!!“