Customers` Favorites
Customers` Favorites
“I enjoy eating there. The ladies and gentlemen are wonderful and kind. I enjoy their company.“
Customers` Favorites
“The food is amazing, this is the only place that you are going to find this taste it's delicious, be careful though if you order a large meal it will be 20 dollars but you'll get 2 burgers the size of a double Q lbs with cheese at mcdonalds, a full basket of fries and a delicious cup of cheese, more than enough cheese trust me for the fries and a large drink, more than enough food for the price for sure. The customer service was also decent, they seem like good people.“
Customers` Favorites
“Grace is amazing!! Everyone needs a Grace serving customers! She is welcoming, pleasant and helpful! She made a great suggestion so the sandwiches wouldn’t get soggy for the next day!! She doesn’t make you feel like you are putting her out!! Horpe she’s the next employee of the year!“
Customers` Favorites
“best coffee! love coming here instead of large chain coffee shops“
Customers` Favorites
“I don’t often write reviews, but Cocky’s deserves one. I fell in love with the cozy, quaint shop the moment I walked in. The staff greeted my family with a smile and friendly conversation. They were happy to make recommendations when I asked for the most popular breakfast sandwich. We landed on the Big Daddy and Wake ‘n Bacon. Great choices!! Everything from the cute environment, engaging staff, seamless payment system, quick service and fresh, flavorful sandwiches was top notch!“
Customers` Favorites
“Food was good, but the temperature in there is ridiculous. With all the business you have, I think you can afford central air. Definitely won't go again in the Summer.“
Customers` Favorites
“This location is the most exceptional subway of them all. It surpasses many other locations in the surrounding area. Their service is always on point, friendly, helpful, clean, organized and hospitable. This location has always been consistent in every aspect. If you haven't had good experiences at subways, then you haven't come to this location. Please give it a try!“
Customers` Favorites
“Great food, great staff and great tea!“
Customers` Favorites
“Ordered around 11:35am on line for a 12:30 curbside pickup I got there around 12:22 and asked if it was too early to pick up the order. They must have been busy I was on hold for a couple minutes the gentleman came out and asked if I was the one that ordered and he said that their computer system was down and they did not get any notification I showed him my copy he said okay give me a couple minutes and I'll bring it out stay right here about 10 minutes later he comes out brings me my order and everything was fine. Very friendly and polite I'll definitely order from there again.“
Customers` Favorites
“So wonderfully CLEAN!!! Great service, atmosphere and food. It’s the only Penn Station we’ll patronize. So CLEAN!!!“
Customers` Favorites
“This is the only location for Mr. Hero's that I go to.
This store is always the cleanest and friendliest restaurant that I go to.
I work a lot and I pay for everything on my own.
So when I spend my money somewhere I'm not only spending my money but I am also spending the time that I used to get that money, and time is something we can never get back. Food quality and accuracy is the most important thing to me when I am spending my money. The people here always are super friendly and they always keep the store super clean. You never have to wait long for your food at all when you go here. I always tell people about this specific location when we bring up places that we like to eat because I love eating here more than just about anywhere else. Caring about my food is caring about my life and they definitely make sure you're getting the quality that you're paying for with the money you spent so much time earning. It's not far from the highway at all, in fact it's very close. If anyone doesn't have time to cook or is out and about being busy and working and can't afford to spend too long waiting for food, I seriously recommend you stop into this location and get yourself something to eat. I promise you you will never wait long at all.out of all of the Mr. Hero's in the different cities and townships of Lorain County, this is literally the only one I go to for a while now because of how clean they are and how good they prepare my food. You will never ever get low quality food from this location, I promise. Every dollar I spend here is an investment for their business and they take great pride in making sure your investment into them is returned to you with the best quality and service.
I love this location and everybody that works here and I hope they know how much appreciation I have for the care they take into making my food, because food is the most important thing to me and the one thing I get to enjoy every day.
I wish every business cared as much about their customers as the people who work this location do. They are absolutely the best and deserve everything good in life.“
Customers` Favorites
“First time I have ever been here. The food is fresh and delicious! I had a small gyro and fried pickles. My bf had a large gyro. I recommend ❤️“
Customers` Favorites
“When i ordered a chicken philly and paid the guy at the counter realised it was a counterfeit 20$ bill, he gave me a free drink too even though i was the one supposed to be apologizing. He also was the only person there and the food was really good. Good cashier Good cook Good man Great resturant“
Customers` Favorites
“I came in and it wasn't busy at 4:30 pm on a Wednesday.Cashier was nice and made a good recommendation.I got the romanburger and it didn't disappoint.I also got waffle fries (they call them waffers) with cheese sauce to dip it in (my first time dipping in cheese).It's definitely a fast food restaurant, so set your expectations accordingly, but overall I was impressed. I would definitely eat here again.“
Customers` Favorites
“First couple times at Mr Hero. Pickup up a Romanburger for a family member and the cheesesteak sub for me. Solid food. The veggied on the Romanburger were fresh and my family member loved it. The cheesesteak sub for me was great too. I like mushrooms and it had a lot of them. If you're not a mushroom fan you might have them go light on them, but I love them. The waffle fries were very good, and i liked them much better than the ones at a certain chicken chain. Note, This location is definitely setup more for takeout than dining in.“
Customers` Favorites
“Of the big chains this might be the best one I don't know. The subs are really good but if you don't need it soon the vinegar makes the bread soggy and the texture then just is mushy and kind of gross. But when you eat it fairly quickly they make the best Italian sub of all the chains I think.“
Customers` Favorites
“We went to Penn Station in Avon tonight, where we met Logan. I haven't seen such genuine, friendly customer service in years!! We ordered a chicken teriyaki sub with ghost pepper cheese, a cheese steak sub with ghost pepper cheese, and fries. The ghost pepper cheese had an amazing kick and perfect flavor, and we really enjoyed it! Absolutely delicious and fresh!! Also very generous with the fries! I've already gone back to the menu to decide what I want next. Thank you for a wonderful experience, Logan!!“
Customers` Favorites
“The gentlemen behind the counter were polite and attentive. Made my sandwich how I requested, the food was delocious and fresh. This is the softest bread I've ever gotten from a subway and makes me think every sandwich before today has been stale.“
Customers` Favorites
“Stopped in because was craving a meatball sub and heard theirs was good. This sub hit the spot!! The daves sauce on the bottom gave it an amazing tang. Fresh out of the over the bread was perfectly crispy on the outside and soft inside. Great atmosphere inside. Recommend the meatball sub!!“
Customers` Favorites
“I don’t usually leave reviews for restaurants, especially for chain restaurants which I usually think of as being more or less the same, but this Subway truly deserves it. Every time I’ve visited, the experience has been consistently excellent. The place is spotlessly clean, the ingredients always look fresh and well-stocked, and the team moves efficiently even during busy times. The staff greets you the moment you walk in and genuinely seems to care about providing good service. The dining area is clean and comfortable. It’s clear the management takes pride in running this location well.
Highly recommend this Subway – definitely one of the best-run ones I’ve been to. Great food, great people, and consistently great service. I always leave impressed.“
Customers` Favorites
“We door dashed Mr Hero last night. 5 Roman burgers and a Philly with fries and cheese. It’s been years since I have had Mr hero and the food was soooo good! Burgers cooked well, sandwiches wrapped nice, fries crispy and cheese hot! We will be back!“
Customers` Favorites
“I wanted to give a good feedback to this subway , I don’t go to subway often but this one is by my house and I go few times a year . I want to give good feedback to kara and Michael they were wonderful, I called by phone to order cause I had trouble online and they help me tru the phone offered to take order as carry out for me it was very nice service .they made everything just like I ordered. thank you.“
Customers` Favorites
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Customers` Favorites
“Good place to eat nice staff, and great sandwiches.“
Customers` Favorites
“McAlisters provided a wonderful lunch spread to our Eastview Elementary teachers. We are grateful for the assortment of sandwiches, fruit and cookies they delivered. Thank you McAlisters deli, we’ll be back soon!“
Customers` Favorites
“I had never been to a Jersey Mike's until today for their day of giving. I expected the long line and busy atmosphere. I did not expect the staff to be SO efficient. they were a very well oiled machine. I watched them hammer out order after order while taking more orders and did not see a single snafu or mistake during my half hour of watching. Very impressive !!! on top of it I really liked my sandwich. while this location is not convenient for me on a normal basis I would seek out another for another yummy sandwich.“
“I order here alot during the work week. It's almost always quick & on time! The delivery lady is ALWAYS friendly! During COVID they were short staffed as everyone was/is she would always apologize if she was late even though it truly wasn't her fault it was late. Keep up the great work!! Please remember to tip well- it's usually not the drivers fault your food is incorrect or late“
“Love it love it love it yeah“
Customers` Favorites
“The new steak sub is fantastic! My only gripe is that everytime I go into the restaurant, they only seem to have one employee working. It takes FOREVER to get your order. I would definitely recommend doing an online order instead of a walk-in order.“
Customers` Favorites
“I was in there today around 4:40 the food was great. The cashier was great, he made eye contact and greeted everyone that came through the door with a smile. Great atmosphere. Very well ran operation, great crew. Perfect example of good consumer service.“
Customers` Favorites
“Dara is the best and most conscientious Subway Artist...She knows her regular customers' wants and needs. She has a caring staff, but is the best at making customers feel welcomed and a priority to serve. She should be on your Board of Directors because she always cares so very, very much and provides quality service.“
Customers` Favorites
“I had a really great experience at this particular subway . The store was clean and well organized, and the service was quick. The employees were very polite, friendly, and patient while taking my order. They prepared my sandwich exactly the way I asked and made sure everything was fresh. Definitely coming back again!“
Customers` Favorites
“The 2 workers there at 4 pm were great. They greeted everyone who came in with a “welcome to subway.” They were efficient and friendly and made nice wraps. They knew the menu. Real good persons. They should always work together. The store is a bit dated. Never at this Subway before but like Arnold said: I’ll be back.“
Customers` Favorites
“I always get the same sandwich at every subway I go to. This was BY FAR the best one I have ever had. proportions were exactly what I wanted and it just tasted SO good. The woman working there was so nice and friendly. Overall amazing experience.“
Customers` Favorites
“It was great nice workers and food was warm“
Customers` Favorites
“I have been going to this specific location since the day it opened. It has always been a 5 star for us, quality has stayed excellent, service is exceptional and it’s the wonderful humans you have on your team that truly provide the experience-it’s what sets you apart from other establishments (the food speaks for itself-delicious!). Anywhere can offer the best food on the planet but it’s the crew who keep your doors open and Penn Station got it right! There is no big CEO or corporate. It’s just the owners and their wonderful amazing staff.
I can draw one conclusion as to why they are so invested in serving their customers in a long nutshell- when you feel valued, are paid a living wage, feel appreciated: you perform better…. as a person who’s been in the industry for way too many years, you can spot an employee that’s struggling to do their best and get through the day, versus someone who is genuinely happy to be there.
Jordan GM- shout to you!
Other GM going to Rocky River- you rock and you’ll do wonderful!
Crew- also shout out to you! Best group of peeps and they’re lucky to have you!
Penn Station owners- thank you for not being a corporate CEO person- we don’t want another McDonald’s video situation (that was embarrassing 😳)
When other restaurants continue to raise prices and reduce quality, Penn Station stands out to me as a staple in the communities in which they service. They care about their guests. They have standards and values and are willing to keep it that way.
This is a long novel of a post but this is something that makes a huge impact in this crazy world; where sometimes all we have to brighten our day in these crazy times is to go into a restaurant and sit and enjoy food- It’s become a luxury to do it and a lot of choices out there. If you want to survive as a business, follow Penn Station’s example to your community and get on board. There a lot of competition out there!
We will gladly give them money to feed us and make us walk into a positive environment as much as we can afford it!“
Customers` Favorites
“This particular Charley's Cheesesteaks (Avon) is BY FAR the best place we've gone to in this area for getting a Delicious, Fresh & Extremely Well Made sandwich !
Along with Great Service 😋
I did not expect much, and I've never stopped at this particular (new) store before, but, based on the friendly, fast service, and super quality of our food ( We got Cheesesteaks; Philly & Classic, Fries, and strawberry & chocolate milkshakes) we're already talking about going back.“
Customers` Favorites
“big kahuna oh yeah baby! that's what Bobo like“
Customers` Favorites
“I got a sub sandwich but couldn’t decide on what to get. So i asked the employee “ Ameer” what they recommend. He said he got me and made me his special sandwich. It was delicious. His co worker josh seemed cool too i guess i didn’t talk to him though. But the customer service from Ameer was good and the sandwich was good aswell.“
Customers` Favorites
“I absolutely love Erica h. The store is always clean when she is there. Her sandwiches are the absolut best. U can taste the love she puts into them. And It's so nice to go in some place and the employee is actually smiling, but not only does she always smiles most of the times she's singing along with the radio.“
Customers` Favorites
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“Amazing food, kind and attentive service“