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“Absolute fantastic customer service experience every time. Food is hot, fries are perfect, and they're actually fast! I thought they lost the recipe for Wendy's like this one. I long for this location whenever I'm frustrated at other establishments/chains. Thank you!!“
“Placed a mobile order for drive thru pick up. Had to run in to use the restroom and asked if I could switch it to a carry out pick up last minute. They were quick to accommodate. The young man running the front order was also running drive thru because of someone being on break. Even with only 3 working employees and a long line in drive thru AND over 6 people inside, they got my food out in a timely manner. Every thing was correct even for my picky eater!
Very impressed!
Also inside was very clean and very well maintained.“
“There was a new hire working the register and she got both my friend and I order totaly wrong. We both had to turn around and walk back in and basically reorder. The guy who I assume was the manager rung us up correctly and he and the new hire apologized repeatedly. No big deal, we weren't in a big hurry that day, and everyone was quite nice. Can't make those new hires feel bad, they'll figure it out, give them a chance. I would eat there again, no sweat.
Parking: Looked like if they got really busy it might be tough to find a parking spot but when I was there it was not hard to find a spot because there were only a couple other cars in the whole lot.“
“Gave me the wrong order first, then I go in to get it correct. Management handle me well. Courtesy was great, timing was great… I get to where I had to go for lunch…. And my order was still not correct… the sandwich maker did not put bacon on the Asiago chicken sandwich. The regular spicy was supposed to be light mayo, the sandwich maker gave me ONLY light mayo. She kills the score board. “
“Fast quick and fresh when I ordered. The whole staff deserves what they ask for. I came today and the bathrooms are clean work area clean staff attentive and friendly, good work to the staff that was here during the date of 2/15/25 2:30pm I was so impressed with them.“
“Everything was great. Delicious food and a friendly attendant! My man was upset I only tipped a dollar but that that's ALL I could really afford. ALL tips are WELCOME for people in SERVICE! Don't forget that!!!
Parking: If we wanted to go in there was at least a parking spot!“
“Best Wendy’s ever bar none! Hot food, cold drinks, super friendly and apologetic for minimal delay! I’m so in love ?
Dietary restrictions: I have an allergy to lettuce and onions. They literally changed their gloves just to make my sandwich without possible contamination!“
“I just ordered fries for my daughter (the order was placed in a couple of minutes?) the employees were very friendly, one employee caught up with us and gave us a cute gift for the child, and another employee kindly offered cookies, I was very touched by such good service, thank you for loving your job
Kid-friendliness: very good attitude, they gave a drawing kit “
“Got the loaded fries. Had hair in it. Took the fries back in the associate that was off the clock said is something wrong. I told her it's some hair in here. She looked and said yes I see it too. Yelled to the back get her some new fries. Manager came to the front took the fries. I made some new ones. Excellent customer service. “
“Food was fresh and hot, the service was almost a 5 star but the cashier didn't know any answers for my questions. The atmosphere was fine except the ice tea machines handle broke and tea was flooding the counter and floor. A customer broke it and left the store without saying anything.“
“Always fresh food. I had to add to my review. I hope that it doesn't go downhill following. I always go the extra mile just to come to this specific location. Fresh! Food. I love the chili and Dave's triple never any complaints. No matter where I am in the city, this is my go to.“
“I had not gone to fast food restaurants since they got so expensive. I tried them again on national cheeseburger day when prices were extremely reduced. I also got a vanilla frosty. I am so glad they brought the vanilla frosty back. It seems every time a new flavor is introduced, they remove vanilla. The burger and frosty was delicious.“
“I have NEVER had such a wonderful and positive experience with a fast food drive thru until tonight. I was taken care of by Ingrid, and she was the absolute sweetest with the best attitude. She is the epitome of excellent customer service! I hope I get her every time I come back! :)“
“(To find the other trash can digger story go to the BK review done in July of 2024)
it seems that every restaurant I go to an employee is always digging in the trash
Not only that, but this man awkwardly stares at me and my friends as we order our food and use the bathroom on our road trip
I understand that it was busy, but my order was wrong-they did in fact forget which dressings I had ordered and gave me two ranch when I would’ve rather preferred a Caesar and a vinaigrette
Besides these facts, this Wendy’s was delightful…
It seems as new and up-to-date with the newest technologies, two family bathrooms, and they share the sink outside in the main dining area. It had romantic lighting, and the employees encouraged more than just a carry out order- they made the space feel safe-except the guy who was digging in the trash and staring at my female friends and I.
Four stars.“
“Very nice visit today the food was great and the service was even better of course they are going to be busy it's fast food if you don't wanna wait why get into the line will never make sense to me they were nice and my food was great that's all that matters to me
Kid-friendliness: They have great toys right now“
“This should be so shameful I can't even give them one star rating I ordered the mushroom Swiss burger and this is what I got two pieces of chili meat with cheese and ketchup on a bun as if screwing up the order is it mess up enough they're going to give me old meat“
“I went to get the SpongeBob Krabby Patty Meal. I was expecting to get a sandwich, that tried to bring the often imagined sandwich to real life. It did not. It was basically a Dave's single with "Special sauce ". The Pineapple 🍍 frosty is bomb though!“
“I’ve been coming here since 2005 when I was a freshman at OSU. This Wendy’s is always dependable and can sling great food to the masses especially at rush hour. Consistently 5 stars.
Parking: Park in 12th Ave garage (connected to Doan hospital)“
“Overall standard Wendy’s experience. This location is one I frequent a lot and they have a habit of closing early or “running out of food” by 11pm, so late night isn’t exactly late night here.During the day however. Never had any issues
Parking: Approx 50 spots.
Kid-friendliness: Kids meals offered
Wheelchair accessibility: Wheelchair accessible“
“Stopped in because we needed a quick dinner on the road and got served by David. He was friendly, had a good attitude, and worked the register well. In a world where I've gotten used to people putting in the minimum effort, it was nice to get to interact with someone that went beyond that to help the customer feel taken care of. Thanks, David.“
“Stopped in for a light lunch, had a baked potato and some chili. I really like the chili it's very good and the potato as good as well served in the perfect temperature as well the place was very clean and well kept a nice place to stop this is right on the outer belt way of Columbus and makes a nice stop for mid-afternoon lunch“
“I went through the drive through. I didn't see anyone inside and the line was long. They must have been short staffed. They didn't have any biscuits for breakfast. I got the sausage, egg and cheese english muffin which was really good. I love their potatoes and they were hot. I really prefer Wendy's breakfast over the golden arches. The location was convenient for this day, I usually forget about this location. I may visit again.“
“Was directed to the kiosk to order and the place was cold, food is better than any other fast food place and I absolutely love the frosty
Kid-friendliness: They allow them in mostly
Wheelchair accessibility: Yes“
“Highly satisfied. Amazing staff . I definitely recommend this location to anyone visiting or local
Parking: You can park super close to the business. And heading back straight to your car
Kid-friendliness: Staff is amazing with kids
Wheelchair accessibility: There is a wheelchair ramp“
“i always dread coming to this wendy’s, the last few times i’ve been it took 25+ minutes to get through the drive through line and i was missing stuff from each order, and the staff was pretty unpleasant. i haven’t tried it in awhile so i cautiously placed a mobile order and came back today and was pleasantly surprised. the young man at the drive through window was quick and efficient, i was picking up food for my coworker and i on my lunch break and he saw i was by myself so he put my two drinks in a drink carrier right off the bat. handed me my food and i was good to go. i was checking the bag on my way back to work and realized i was missing my 10 piece. i was pretty annoyed driving back there but thats what i get for not checking before i left. i got back and the drive through line was long so i parked and started walking in. a different gentleman came running outside with my 10 piece and apologized, he said he tried running after me before i left the parking lot but traffic is always so bad on livingston it’s hard to turn left out of the parking lot so when i saw my chance i quickly took it, so he was unable to catch me. he kept an eye out for me and met me outside with my nuggets before i made it in the door, bubbly and apologetic and told me to have a good day. they were hot and fresh as was the rest of our food. i am pleasantly satisfied with my wendy’s trip today. thanks guys :)“
“The ladies that were on shift on 12/30-12/31 were very kind and helpful with my order. They informed me of the soon closing times and the availability of choices which were all fresh and the food was great. A very very friendly experience and great experience with revisiting an classic chicken sandwich and lemonade Great Team Great Food 👍🏾“
“Very busy store but they make great food the burgers are killer and their nuggets have been fresh every time I went there
Parking: Just very busy so their parking lot stays full the street right next door has street parking so it's not much of an issue“
“Wendy's food is what it is. Nothing fantastic, but edible. I went in Wendy's to dine in. There was a server name Elissha . She has to be the best server/cashier that I have ever encountered at Wendy's. Extremely polite and friendly and went out of her way to make my Wendy's experience enjoyable. If they could model the rest of their workers after her, Wendy's would get a lot more of my business!!“
“Today 12/27/24 12:00 pm shift is killing it today (in a great way). I just ate an amazing sandwich with fries (7). 100% fresh like how we know Wendy’s to be. The cheese was not infused into a soggy tomato and limp lettuce. This reminded me of when I was a kid (minus the umbrella like bun). I will never argue for a short wait for fresh food. Wow“
“Shout out to Ms. Shalonza who took my order. Food was hot, fries very fresh and veggies on sandwich was fresh.
Shout out to the Manager making sure I got my spoon for my frosty.
I have been calling out everyday the service I been receiving for my orders. We have to get back to SERVICE. Regardless of what sector of the business you are in it's important that the human connection is always there.
Definitely will be back and highly recommend this Wendy's on Cassady by the airport.
Caprena R, Columbus“