Wendy's in Columbus

“I've been going to this Wendy's for a long time and I must say it never disappoints. I feel like it's one of the best ones in Columbus. I recently went on Saturday and my Dave's double was to perfection. It was hot and the veggies were fresh! Shout out to the staff at Wendy's for your exceptional food service management. It means a lot to actual get fast food and it's taste good. Thank you!“

“Absolute fantastic customer service experience every time. Food is hot, fries are perfect, and they're actually fast! I thought they lost the recipe for Wendy's like this one. I long for this location whenever I'm frustrated at other establishments/chains. Thank you!!“

“This is the best Wendy's in the area. Brand new and well taken care of . The staff are friendly and we're all joking and having a good time which always makes the restaurant a happier place to visit . Tables needed to be cleaned, but overall, it was very nice inside . Food came out quickly and was typical Wendy's fair . The berry frosty tasted like medicine and can not recommend it .“

“There was a new hire working the register and she got both my friend and I order totaly wrong. We both had to turn around and walk back in and basically reorder. The guy who I assume was the manager rung us up correctly and he and the new hire apologized repeatedly. No big deal, we weren't in a big hurry that day, and everyone was quite nice. Can't make those new hires feel bad, they'll figure it out, give them a chance. I would eat there again, no sweat.

Parking: Looked like if they got really busy it might be tough to find a parking spot but when I was there it was not hard to find a spot because there were only a couple other cars in the whole lot.“

“I've never been motivated to leave a good review for a fast food chain, but this one did it!

I made a last-minute decision to grab food here just after their dining room closed. Since I missed the cutoff, I put the order in online. They have a small area for online/delivery order pickups where I could wait.

As an employee was clocking out and leaving, he talked with those of us waiting, went back in, and helped the staff to make sure they could handle the orders before he left. He seemed truly invested in making sure I wasn't waiting too long for my late-night food order.

EXCELLENT SERVICE at this location!“

“I wanted to leave a review for this place. Like all fast food joints it has its ups and downs. But thanks to the manager Matt. Me and my SO come back. He always has a great attitude and goes above not only what ive seen other staff do but other managers. If every place had a matt the reviews would be 5of5 for the place.“

“Everything was great. Delicious food and a friendly attendant! My man was upset I only tipped a dollar but that that's ALL I could really afford. ALL tips are WELCOME for people in SERVICE! Don't forget that!!!

Parking: If we wanted to go in there was at least a parking spot!“

“I just ordered fries for my daughter (the order was placed in a couple of minutes?) the employees were very friendly, one employee caught up with us and gave us a cute gift for the child, and another employee kindly offered cookies, I was very touched by such good service, thank you for loving your job

Kid-friendliness: very good attitude, they gave a drawing kit “

“It wasn’t busy here. My food was served quickly and it was as expected. I must note that a young man was cleaning around the dining area when I walked in and returned to continue his cleaning after my meal was served. It was great to see an ambitious young man take pride in his work. I eventually found out that he was the manager, Kaleb. Great job!“

“The pickerington location is good but not even close in comparison to the upper Arlington location , its the lack of cleanliness and childlike atmosphere amongst the staff in the back talking that caught my attention at pickerington that stood out & not in a good way to me , Upper Arlington location , CLEAN , PROFESSIONAL, EXCELLENT SERVICE, EXCELLET FOOD, EVERYWHERE YOU LOOK - EXCELLENCE!!!
Ive been to Pickerington location a few times now , and that is what I am basing my reveiw off of , 1 out the 3 visits there was all 5 star , he other 2 visits were sub par, management needs to send some of their own people in that are not known on a unannounced day to see very clearly what Im talking about and address the issues!
I love 1st watch , and that is why Im leaving this reveiw because someone needs to say something to bring these matters to a resolve and bring the standards up to 1st Watches core Value standards!“

“Gave me the wrong order first, then I go in to get it correct. Management handle me well. Courtesy was great, timing was great… I get to where I had to go for lunch…. And my order was still not correct… the sandwich maker did not put bacon on the Asiago chicken sandwich. The regular spicy was supposed to be light mayo, the sandwich maker gave me ONLY light mayo. She kills the score board. “

“I have NEVER had such a wonderful and positive experience with a fast food drive thru until tonight. I was taken care of by Ingrid, and she was the absolute sweetest with the best attitude. She is the epitome of excellent customer service! I hope I get her every time I come back! :)“

“Stopped in because we needed a quick dinner on the road and got served by David. He was friendly, had a good attitude, and worked the register well. In a world where I've gotten used to people putting in the minimum effort, it was nice to get to interact with someone that went beyond that to help the customer feel taken care of. Thanks, David.“

“Great customer service, food was fresh without me having to ask. This employer needs a raise! I believe her name tag was Ariel? She was very respectful. I only had an issue maybe 2-3 times at this location and it was because the manager not sure what her name is but she was very disrespectful and Ariel handled it like she was the manager! Calmed everything down and took care of it!“

“Always Fresh food, best in the city, have a feel like you are appreciated and employees want us to have a good meal, it is nowhere anymore. Wendy’s is not just taking advantage of a monopoly like the rest of them. Thank you for carrying about customers.“

“I ordered 4 Cinnabons through DoorDash, and I was a little worried about the freshness ordering after 8pm. I was so surprised when they arrived, as they were clearly freshly made. I called and asked for the manager to show my gratitude. I spoke with the manager Juanell (so sorry if I misspelled that). Again thank you so much!!!“

“(To find the other trash can digger story go to the BK review done in July of 2024)
it seems that every restaurant I go to an employee is always digging in the trash
Not only that, but this man awkwardly stares at me and my friends as we order our food and use the bathroom on our road trip
I understand that it was busy, but my order was wrong-they did in fact forget which dressings I had ordered and gave me two ranch when I would’ve rather preferred a Caesar and a vinaigrette
Besides these facts, this Wendy’s was delightful…
It seems as new and up-to-date with the newest technologies, two family bathrooms, and they share the sink outside in the main dining area. It had romantic lighting, and the employees encouraged more than just a carry out order- they made the space feel safe-except the guy who was digging in the trash and staring at my female friends and I.
Four stars.“

“Straight up heat for a Wendy's. Most other Wendy's are hit or miss. This one was delicious. Perfectly seasoned slightly crunchy fries, fresh bun, fresh veggies on the burger, mayo was tasty as well. Quick service too. Very pleased“

“Wendys fast food breakfast is probably the best deal around. Two people, just under $21 dollars. I had two breakfast biscuits, an order of their seasoned potatoes and a coffee. My husband had two breakfast biscuits and a coffee. I like their order kiosks. You dont have to use an app to get a breakfast deal. The location was clean.“

“Was directed to the kiosk to order and the place was cold, food is better than any other fast food place and I absolutely love the frosty

Kid-friendliness: They allow them in mostly

Wheelchair accessibility: Yes“

“Overall standard Wendy’s experience. This location is one I frequent a lot and they have a habit of closing early or “running out of food” by 11pm, so late night isn’t exactly late night here.During the day however. Never had any issues

Parking: Approx 50 spots.

Kid-friendliness: Kids meals offered

Wheelchair accessibility: Wheelchair accessible“

“For 2 in the afternoon, I was surprised with getting fresh nuggets AND fries! The girl that took our order was kind for waiting as well while I had a small seizure in the drive thru. Her letting me articulate my words is something I won't forget!“

“Hickory House has the best ribs in Columbus. They are always cooked perfectly. Smoky, meaty, juicy, and fall off the bone. We love the flavor and the barbeque sauce is delicious. Love their salad with crunchy Chinese noodles. Great sides and service.“

“I went to get the SpongeBob Krabby Patty Meal. I was expecting to get a sandwich, that tried to bring the often imagined sandwich to real life. It did not. It was basically a Dave's single with "Special sauce ". The Pineapple 🍍 frosty is bomb though!“

“Great deal from Uber Eats buy one get one free spicy chicken sandwich so happy about being able to to take advantage of that . I haven’t been to any Wendy’s in years so glad this was a good experience; food was fresh correct and delicious 🙌🏽 thank you !!“

“I just had the most positive experience! While the line was really busy (lunch time), the person taking the orders was so friendly and correctly took my order and even double checked that they had the drink flavor that I wanted. The person taking the money really kind as well. But my favorite part, my food is FRESH! My burger and fries and chicken nuggets are all hot. The fries are actually fried and not uncooked. Thank you E. Broad street staff for caring about what you do, it makes a difference and I will have a better day today because of your care.“

“Very good for fast food standards, especially the cheaper items on the menu which are much better than other chains' similar products. The service in this restaurant is hard working, efficient and usually friendly. The restaurant is clean and well stocked.“

“i always dread coming to this wendy’s, the last few times i’ve been it took 25+ minutes to get through the drive through line and i was missing stuff from each order, and the staff was pretty unpleasant. i haven’t tried it in awhile so i cautiously placed a mobile order and came back today and was pleasantly surprised. the young man at the drive through window was quick and efficient, i was picking up food for my coworker and i on my lunch break and he saw i was by myself so he put my two drinks in a drink carrier right off the bat. handed me my food and i was good to go. i was checking the bag on my way back to work and realized i was missing my 10 piece. i was pretty annoyed driving back there but thats what i get for not checking before i left. i got back and the drive through line was long so i parked and started walking in. a different gentleman came running outside with my 10 piece and apologized, he said he tried running after me before i left the parking lot but traffic is always so bad on livingston it’s hard to turn left out of the parking lot so when i saw my chance i quickly took it, so he was unable to catch me. he kept an eye out for me and met me outside with my nuggets before i made it in the door, bubbly and apologetic and told me to have a good day. they were hot and fresh as was the rest of our food. i am pleasantly satisfied with my wendy’s trip today. thanks guys :)“

“Service exceeded my expectations for a late night drive thru trip. The two women I interacted with were friendly and kind, and I was glad to have a human at the ordering window instead of AI. I have a few Wendy’s close to me and this will now be my preferred spot.“

“Wendy's food is what it is. Nothing fantastic, but edible. I went in Wendy's to dine in. There was a server name Elissha . She has to be the best server/cashier that I have ever encountered at Wendy's. Extremely polite and friendly and went out of her way to make my Wendy's experience enjoyable. If they could model the rest of their workers after her, Wendy's would get a lot more of my business!!“

“Today 12/27/24 12:00 pm shift is killing it today (in a great way). I just ate an amazing sandwich with fries (7). 100% fresh like how we know Wendy’s to be. The cheese was not infused into a soggy tomato and limp lettuce. This reminded me of when I was a kid (minus the umbrella like bun). I will never argue for a short wait for fresh food. Wow“