Customers` Favorites
Customers` Favorites
“Absolutely love this place! Super friendly all the time ! I fly in to see family and always stop in for a Romanburger Thank you for the great food !!!!“
Customers` Favorites
“Was hearing so much about Charley's cheesesteak, the article in the Call and Post is what really pulled me in. Came and got Philly cheesesteak and Old school cheesesteak with classic lemonade, the sandwiches was delicious and the lemonade excellent. Will be returning. Welcome to the neighborhood 👍🏽👍🏽👍🏽👍🏽👍🏽“
Customers` Favorites
“Stopped here to pick up a quick dinner for our family right before closing. The two young men that were working were so sweet and helpful, and most importantly showed such good customer service, despite it being close to closing time when I stopped in. Good customer service is hard to come by these days, but these two guys were top-notch. The sandwiches did not disappoint either. Will definitely be back!“
Customers` Favorites
“We ordered takeout for the first time and was not disappointed. The steakhouse gyro was delicious, plenty of steak which was flavorful and tender. I had the chicken philly pita and it was also good, plenty of chicken and the portion was just enough. The fries were cooked just right, crispy on the outside and soft inside..definitely will be ordering again !“
Customers` Favorites
“Love the subs would highly recommend them!“
Customers` Favorites
“I used to live in Cleveland hts and started going to Grums when they first opened. I now sometimes drive all the way from Westlake just for a Grum’s sub. In my opinion the Grums Turkey Ridge sub on French bread is the best sub ever, anywhere!!!“
Customers` Favorites
“Good Customer service and very affordable food!“
Customers` Favorites
“Had for first time .My job ordered from them Thursday. I had the tune sub. Amazing.will be back asap“
Customers` Favorites
“I'm new to the area and wanted pizza. But after reading all the bad reviews on most of the places here, I opted not to. I found Mr. Hero by accident. I'm glad I stopped. Their food is delicious. The man at the counter was very nice and polite. He was right when he said I would like it. Definitely will be back. ?“
Customers` Favorites
“Food was great, only reason I dropped a star was the $.50 they wanted for my ranch to go with the poppers. Should/ used to get one for free. I guess I understand getting charged more for extra. 2 people already cost $29 without drinks. ( 2 regular sandwiches, 1 fry, 1 popper.😑“
Customers` Favorites
“The person serving us here was absolutely amazing. Full of life, spoke clearly, made me feel welcome and just nice to talk to (from the few exchanges we had from when I was ordering). I’m not sure exactly why I enjoyed talking to him so much, he just seemed like a great guy. I don’t know his name but I believe he looked like he was in his 40s, African American and had a nice moustache if i may add. I
Hope he sees this review.
I really enjoyed the food here, I got a number 26 I believe. The Chicken Bacon Ranch sub in a regular size, would definitely recommend. The service was quick and easy, overall a great experience.“
Customers` Favorites
“Great food, great customer service! ⭐⭐⭐⭐⭐“
Customers` Favorites
“What can I say. I've always liked there Roman burger and fries. I always say no cheese on anything and they would repeat what I say but I some how I end up with cheese on my sandwich. I am lactose intolerant which makes it hard on my stomach.“
Customers` Favorites
“I never thought I'd have another italian sub sandwich again after I stopped eating meat in the late '90s (yeah, people can do it for that long and still be alive. Amazing, right?). And then I saw that Dave's Cosmic Subs has vegan options. Well now I'm enjoying them again thanks to this place. I can't believe I've waited this long to try anything from them, but I'm making up for it now.“
Customers` Favorites
“EXCELLENT A++ I ordered 3 party subs a few days in advance online for a remote venue party & picked up. Everything was spot-on perfect and DELICIOUS & fresh! Our guests loved them and it was under $200 and fed 35-40 people lunch. Kudos to whoever is managing this process!! Keep up the good work, would highly recommend.“
Customers` Favorites
“The chicken salad was delicious. A nice large amount was distributed. Chicken wells seasoned very good . I noticed the mushrooms were canned, not fresh. You can tell the difference. Instead of putting certain items on your salad, you may want it on the side, for example, jalapeno peppers, pickles, etc.. they will charge you for putting those items in a side cup. I didn't agree with that, the choice of salad dressings, you can get those on the side free. If you want an egg on your salad you have to pay for it. I've noticed lots of great things on the menu. I will continue to go back there and also try new things as well. The overall price, I think, is reasonable. The customer service was great and pretty fast.“
Customers` Favorites
“Clean. Friendly. Letter from owner on wall said it well. They appreciate our business: nothing less than great product, happy service and clean environment is acceptable
Vegetarian options: More would be better. Would visit more often if more unique options.“
Customers` Favorites
“Kaytlin and Logan are very professional friendly and efficient I love going to this location they are always very helpful! I feel very comfortable walking in there and they get your food done quickly and it tastes amazing!! 😍 Thank you so much! Love this location and staff!“
Customers` Favorites
“I received bad customer service today around 6pm. There were several customers ahead of me ordering multiple sandwiches that were made by a young man. When it was finally my turn, a friend called me on the phone. It was ringing loudly, but I answered and got rid of the call in 10 seconds max. When I looked up a young lady appeared and was making multiple sandwiches for the two people at the end of the line who arrived quite a bit after I did and were behind me in line. There was no disputing this fact. The young man and woman tried to figure out why I was standing in line in front of those being served. He asked me if I wanted to order. Why did he think I was standing for 10 minutes waiting? No apologies from anyone. The young woman told me that she had said “next customer” and the guy behind me quickly spoke up. She said that I was on the phone, but that is no excuse as I ended the call rapidly. The food was fine, but the service was terrible and I felt ignored. The woman seemed to be picking and choosing who to serve first.“
Customers` Favorites
“the best burgers and waffle fries :)“
Customers` Favorites
“I’m lactose intolerant and usually get my subs without cheese. Every time when I ordered
online from a location in Mayfield or South Euclid they’d still add it on when I clearly told them not to.
Here they actually got it right and paid attention to detail, I really wish I could give them a big tip. It was worth the drive.“
Customers` Favorites
“Love Firehouse Subs!!!! Their subs and salads are the best!!!“
Customers` Favorites
“Food may have little room to improve. Compared to other Penn Station places, it needs little improvement. Comparing other sub joints, this place has better options to offer. Liked the service of the staff. Friendly, quick to serve, welcoming, and following individual requests without mistakes. Though we had carryout order but while waiting there we felt that the atmosphere was also good to sit there and enjoy the meal...“
Customers` Favorites
“Oh my goodness! So hot, fresh and good!!! Love their fish and chips. I grew up eating this and it’s so good. Anytime we come to Cuyahoga Falls we stop and get this. Amazing food. Brings back childhood memories. It was down the street in Barberton growing up and we had it often.“
Customers` Favorites
Customers` Favorites
“Placed an order for 4 sandwiches. Each was special order and they were ALL perfect and delicious. They were friendly and welcoming…will DEFINITELY go again.
Vegetarian options: PESCATARIAN
Dietary restrictions: Tomatoes, onions,peppers lettuces restricted and veggie sub was GREAT for a pescatarian.“
Customers` Favorites
“I love the food here. It’s literally the taste I crave all the time while I’m pregnant. The waffle fries and Roman burger are my favorite. I dip my sandwich in the cheese and it’s just amazinggg. It’s kinda costly and I always debate whether I want this or Charley’s but they win most of the time!“
Customers` Favorites
“I was here on 10-11-25 after a previous negative experience and both the service and food were outstanding. There was a team member working in the grill area who noticed me waiting and asked the front counter person to find out what I was waiting for. I hadn't been waiting long, but it was nice to know that they were paying attention. My food was fresh, which I appreciated because I previously had cold fries and overly toasted bread. I felt like a valued customer and I hope they keep this standard of service.“
Customers` Favorites
“Deb Taylor - I always love it when ppl like you start right off with "foreigners who barely know how to speak English", and your post is FULL of spelling and grammatical errors. Pot, meet kettle.“
Customers` Favorites
“Hats off to Penn Station East Coast Subs! The Off the Grill Club Sub was absolutely delicious — cooked to perfection and packed with flavor. The service was exceptional, friendly, and fast, which made the visit even better. And I can’t forget the fries — crispy, golden, and downright awesome. A fantastic experience all around!“
Customers` Favorites
“Good place to eat nice staff, and great sandwiches.“
Customers` Favorites
“Nice food come enjoy specially Roman burger so delicious and yummy“
Customers` Favorites
“Best location we have been to hands down. The staff went out of their way to provide a great experience and the food was amazing. Otis got my husband the chips he wanted that weren’t in the display (without us asking), and Valencia made my sub exactly how I wanted when most people at other locations get annoyed by what I order. The staff was great and the food reflected it.“
Customers` Favorites
“Soooo good. Will definitely go back 🎄“
Customers` Favorites
“This location is the best to me I have 2 different other Mr Hero's near me on is not even a mile away in Shaker his the other is on Miles rd about 2 miles I will never eat there ever again the taste is not how I remember it but I was leaving work and decided to take a chance on this location North Randle and me and my wife was NOT disappointed love it and well worth the drive“
Customers` Favorites
“First time ever trying a Mr Hero. Had a medium Hot Buttered Cheese steak. Waffle fries.(Like Chic-fil-lay) And a soda. 15$ fast service. Clean, well lit place. (You can dine in) Men's room had a sign saying "out of order" although a male employee used it...food was hot and flavorful. Not a bad experience.“
Customers` Favorites
“I always get friendly service even if I’m picking up an online order. Special shout out to Andrew for going the extra mile and calling me when they were out of an ingredient in my online order and asking what I would like it to be substituted for instead of guessing or saying nothing. Really appreciate the extra effort and customer service.“
Customers` Favorites
“Here’s where you go for top notch service & a perfect sandwich! Michael put together the best sandwich I ever had at Subway. He knew from 20 years experience how to put it together just right!! He made my day!!
Parking: Easy access & lots of space for parking!“
Customers` Favorites
“I had a dine in experience, my cheesesteak sandwich was delicious and my reg size fries were absolutely delicious. The food tasted much more better than S. Euclid restaurant.
The staff was friendly, however, only flaw was it took over 10 mins to be served. Yes I will revisit again.“
Customers` Favorites
“We enjoyed our visit.The prices are just tad high.The food was really good though,and I liked the cheese sauce withmy waffle fries.The man who took our order wasnice and helpful.The lobby REALLY could have usedsome attention as all of the tables weredirty and trash was scattered around.It sure is a busy place as well.Oh, by the way, they've got lemonade and fruit punch. If you mix 2 parts lemonade and 1 part fruit punch... you get Sweetarts.?“
Customers` Favorites
“There’s one gal that’s usually running the show here and she is amazing. My order is always perfect and it is so appreciated. Many places don’t care about quality anymore but I never worry about that when ordering from this subway. Thank you, I’ll be back <3“
Customers` Favorites
“Best in the area fast always great clean restaurant“
Customers` Favorites
Customers` Favorites
“This place was soooooo good !! First timer and my daughter who is 5 was able to enjoy something off the menu 😁 highly recommend“
Customers` Favorites
Customers` Favorites
“I ordered from Mr. Hero for the 1st time tonight. I when I got home I realized I didn’t have a second fry with my other meal. I gave them a call and they were very kind about giving me an extra fry. I soon realized that the fry was actually with the kids meal and that I had picked up an extra fries without needing them. Needless to say I feel dumb.The food was very good! I will definitely be ordering again“
Customers` Favorites
“Spicy Italian footlong sub, it was fresh and delicious. The young gentleman was so nice and helpful in making my sandwich like l wanted it, so the price was was ok for such a good tasty sub, the sub was made exactly how l like it. Yes person who waited on me was kind through the whole process. That location was the best yet! So nice and clean the food look fresh. The atmosphere was fine and the wait time was awesome was waited on immediately. Accessibility was fine. I leave on the other side of town, but when l want a good fresh sandwich l don't mind the trip. It's so nice to be treated kind and get good subs. That location is awesome. Please keep up the good work it's surely appreciated. My granddaughter was off that day, but l am sure she has the same wonderful attitude in helping her customers. I' be back for more.“
Customers` Favorites
“very good sandwich 😋 fries excellent“
“How many letters are in sandwich? ATE. The
subway guy did his big one with my steak
sandwich. Perfectly toasted, not too saucy,
fresh ingredients. And the Cookie?!? FIREE,
Sandwich guy was in his bag. Slayed boots
the house down“
Customers` Favorites
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“The young man at the service counter had excellent customer service. He was polite and patient with a "needy" customer, and that was nice to see. The tuna wrap and the tuna sandwich that he made for us were done well. We could not have done anything differently, but maybe the bread toasted slightly better. The service pushed this rating to 5 stars. Well done, Subway.“