Customers` Favorites
Customers` Favorites
“The young man at the service counter had excellent customer service. He was polite and patient with a "needy" customer, and that was nice to see. The tuna wrap and the tuna sandwich that he made for us were done well. We could not have done anything differently, but maybe the bread toasted slightly better. The service pushed this rating to 5 stars. Well done, Subway.“
Customers` Favorites
“The customer service is amazing, the two young men are very friendly and kind. I ordered the cold Italian 16” with everything on it ,all fresh ingredients and this was the BEST sandwich ever. If you’re in the neighborhood please patronize this sub shop , you would not regret it. It was plentiful and delicious and feed 4 people.“
Customers` Favorites
“Was hearing so much about Charley's cheesesteak, the article in the Call and Post is what really pulled me in. Came and got Philly cheesesteak and Old school cheesesteak with classic lemonade, the sandwiches was delicious and the lemonade excellent. Will be returning. Welcome to the neighborhood 👍🏽👍🏽👍🏽👍🏽👍🏽“
Customers` Favorites
“Good Customer service and very affordable food!“
Customers` Favorites
“Deb Taylor - I always love it when ppl like you start right off with "foreigners who barely know how to speak English", and your post is FULL of spelling and grammatical errors. Pot, meet kettle.“
Customers` Favorites
“Amazing corned beef loaded too the top, juicy and loaded with flavor. And their gyros to die for had their original and the meats was so tender. Plus the staff is some of the most freindly people ive met always willing to strike up a conversation the secound you walk in the door.“
Customers` Favorites
“I used to live in Cleveland hts and started going to Grums when they first opened. I now sometimes drive all the way from Westlake just for a Grum’s sub. In my opinion the Grums Turkey Ridge sub on French bread is the best sub ever, anywhere!!!“
Customers` Favorites
“Great food, great customer service! ⭐⭐⭐⭐⭐“
Customers` Favorites
“Love the subs would highly recommend them!“
Customers` Favorites
“the best burgers and waffle fries :)“
Customers` Favorites
“the best burgers and waffle fries :)“
Customers` Favorites
“I never thought I'd have another italian sub sandwich again after I stopped eating meat in the late '90s (yeah, people can do it for that long and still be alive. Amazing, right?). And then I saw that Dave's Cosmic Subs has vegan options. Well now I'm enjoying them again thanks to this place. I can't believe I've waited this long to try anything from them, but I'm making up for it now.“
Customers` Favorites
“Good place to eat nice staff, and great sandwiches.“
Customers` Favorites
“Had for first time .My job ordered from them Thursday. I had the tune sub. Amazing.will be back asap“
Customers` Favorites
“Placed an order for 4 sandwiches. Each was special order and they were ALL perfect and delicious. They were friendly and welcoming…will DEFINITELY go again.
Vegetarian options: PESCATARIAN
Dietary restrictions: Tomatoes, onions,peppers lettuces restricted and veggie sub was GREAT for a pescatarian.“
“Besides the food being amazing, Customer service was also AMAZING, i was having a bad morning when a young lady who worked there. I think her name was Jayda if i’m not mistaken. Brighten my day up just by talking to me and making me feel better! Thank you cocky bagels !👍“
Customers` Favorites
“Soooo good. Will definitely go back 🎄“
Customers` Favorites
“the best burgers and waffle fries :)“
Customers` Favorites
“Nice food come enjoy specially Roman burger so delicious and yummy“
Customers` Favorites
“Oh my goodness! So hot, fresh and good!!! Love their fish and chips. I grew up eating this and it’s so good. Anytime we come to Cuyahoga Falls we stop and get this. Amazing food. Brings back childhood memories. It was down the street in Barberton growing up and we had it often.“
Customers` Favorites
“The person serving us here was absolutely amazing. Full of life, spoke clearly, made me feel welcome and just nice to talk to (from the few exchanges we had from when I was ordering). I’m not sure exactly why I enjoyed talking to him so much, he just seemed like a great guy. I don’t know his name but I believe he looked like he was in his 40s, African American and had a nice moustache if i may add. I
Hope he sees this review.
I really enjoyed the food here, I got a number 26 I believe. The Chicken Bacon Ranch sub in a regular size, would definitely recommend. The service was quick and easy, overall a great experience.“
Customers` Favorites
“I've always enjoyed this Mr. Hero location. I love the Roman Burger with waffle fries and of course you got to have the cheese sauce with the fries. It hit the spot today. The staff has always been helpful and it's a nice area if you want to enjoy your meal inside. I will say the food is hit or miss at times on when it’s ready so it’s hard to tell if it’s busy or not but other than that it’s good.“
Customers` Favorites
“All their food is amazing and very well kept inside the building, ive been going here for a couple years and I've never had any issue's with my food or waiting time, the owners and workers are very friendly too. Would recommend this place to anyone.“
Customers` Favorites
“I received bad customer service today around 6pm. There were several customers ahead of me ordering multiple sandwiches that were made by a young man. When it was finally my turn, a friend called me on the phone. It was ringing loudly, but I answered and got rid of the call in 10 seconds max. When I looked up a young lady appeared and was making multiple sandwiches for the two people at the end of the line who arrived quite a bit after I did and were behind me in line. There was no disputing this fact. The young man and woman tried to figure out why I was standing in line in front of those being served. He asked me if I wanted to order. Why did he think I was standing for 10 minutes waiting? No apologies from anyone. The young woman told me that she had said “next customer” and the guy behind me quickly spoke up. She said that I was on the phone, but that is no excuse as I ended the call rapidly. The food was fine, but the service was terrible and I felt ignored. The woman seemed to be picking and choosing who to serve first.“
Customers` Favorites
“Asked what's popular and I picked the godfather. It's been YEARS since I had a sub that good, fresh ingredients, fresh bread, perfect combination, they really knocked it out the park. I don't usually review places this good but man, that was the best sub I think I might have ever had..“
Customers` Favorites
“Got a sub box for Father’s Day and was very impressed. The tunafish sub was actually packed with tuna, unlike a lot of other sub places. Very impressed with the selection and how everything was put together. Would highly recommend and will be doing so again myself.!“
Customers` Favorites
“I ordered from Mr. Hero for the 1st time tonight. I when I got home I realized I didn’t have a second fry with my other meal. I gave them a call and they were very kind about giving me an extra fry. I soon realized that the fry was actually with the kids meal and that I had picked up an extra fries without needing them. Needless to say I feel dumb.The food was very good! I will definitely be ordering again“
Customers` Favorites
“1st time here was very good!“
Customers` Favorites
“What can I say. I've always liked there Roman burger and fries. I always say no cheese on anything and they would repeat what I say but I some how I end up with cheese on my sandwich. I am lactose intolerant which makes it hard on my stomach.“
Customers` Favorites
“Food may have little room to improve. Compared to other Penn Station places, it needs little improvement. Comparing other sub joints, this place has better options to offer. Liked the service of the staff. Friendly, quick to serve, welcoming, and following individual requests without mistakes. Though we had carryout order but while waiting there we felt that the atmosphere was also good to sit there and enjoy the meal...“
Customers` Favorites
“I’m lactose intolerant and usually get my subs without cheese. Every time when I ordered
online from a location in Mayfield or South Euclid they’d still add it on when I clearly told them not to.
Here they actually got it right and paid attention to detail, I really wish I could give them a big tip. It was worth the drive.“
Customers` Favorites
“Clean. Friendly. Letter from owner on wall said it well. They appreciate our business: nothing less than great product, happy service and clean environment is acceptable
Vegetarian options: More would be better. Would visit more often if more unique options.“
Customers` Favorites
“Love Firehouse Subs!!!! Their subs and salads are the best!!!“
Customers` Favorites
“Service and Managers always on point! The staff are super friendly, aside from the task heavy set guy with rosey cheeks. He was rude to me and had an attitude, but everyone else has always been nice and accommodating. I go here quite a bit.“
Customers` Favorites
“I would give this DiBella's a five star all the way across the board for several reasons. The management is responsive and clearly knows how to run a restaurant. The restaurant and bathrooms are spotless. The service is great. Subs are great! This is a very well-run franchise here in Mayfield heights.“
Customers` Favorites
“Been in this neighborhood for the last 13 years and not sure how long this Subway has been here, but it's my favorite one around. The same 2 guys have been there for years and they are fast, friendly, the store always is nice and clean. Only down side is how small it is. There is not really anywhere to set besides like 1 table... although in this area now, I don't blame them for not having a bunch of tables. All in all, if you are looking for a decent sandwich, I would recommend them.“
Customers` Favorites
“I was here on 10-11-25 after a previous negative experience and both the service and food were outstanding. There was a team member working in the grill area who noticed me waiting and asked the front counter person to find out what I was waiting for. I hadn't been waiting long, but it was nice to know that they were paying attention. My food was fresh, which I appreciated because I previously had cold fries and overly toasted bread. I felt like a valued customer and I hope they keep this standard of service.“
Customers` Favorites
Customers` Favorites
“This location is the best to me I have 2 different other Mr Hero's near me on is not even a mile away in Shaker his the other is on Miles rd about 2 miles I will never eat there ever again the taste is not how I remember it but I was leaving work and decided to take a chance on this location North Randle and me and my wife was NOT disappointed love it and well worth the drive“
Customers` Favorites
“I don’t eat Mr. Hero often - for a lot of reasons. But I am a life long Clevelander so feel like every now and then I get a craving - not sure if it’s being a child of the 80’s, something in the water - but for some reason on a random day, this thought pops in to my head…. Romanburger… Romanburger… This location has got to be one of the best on the east side. Everything is always hot, bread is fresh - seems clean inside.“
Customers` Favorites
“I tried This Jimmy Johns for the first time, because an acquaintance suggested it. Oh my goodness was it delicious. It was made perfectly and very fulfilling. They didn’t skimp on the meat and the price was perfect!! I’m so happy that I can write such a stellar review for a fast food restaurant now a days. Awesome Job Jimmy John’s Team👍👍👍..“
Customers` Favorites
“Best location we have been to hands down. The staff went out of their way to provide a great experience and the food was amazing. Otis got my husband the chips he wanted that weren’t in the display (without us asking), and Valencia made my sub exactly how I wanted when most people at other locations get annoyed by what I order. The staff was great and the food reflected it.“
Customers` Favorites
“I hadn't had Subway in a while, so I decided to go and have the Chicken, Bacon Ranch sandwich on the Italian cheddar bread. My sandwich was bangin. The staff was really nice and she made my sandwich so neat. I will go there for my Subway crave.“
Customers` Favorites
“We enjoyed our visit.The prices are just tad high.The food was really good though,and I liked the cheese sauce withmy waffle fries.The man who took our order wasnice and helpful.The lobby REALLY could have usedsome attention as all of the tables weredirty and trash was scattered around.It sure is a busy place as well.Oh, by the way, they've got lemonade and fruit punch. If you mix 2 parts lemonade and 1 part fruit punch... you get Sweetarts.?“
Customers` Favorites
“You all are leaving negative reviews for the wrong reasons. Take all that up with management if you have a problem. These subs are FRESH. My wife and I had an excellent experience and hope they keep providing excellent service. Best subs I have had in a long while. Shoutout to the crew there working now! We love you!“
Customers` Favorites
“Best in the area fast always great clean restaurant“
Customers` Favorites
“There’s one gal that’s usually running the show here and she is amazing. My order is always perfect and it is so appreciated. Many places don’t care about quality anymore but I never worry about that when ordering from this subway. Thank you, I’ll be back <3“
Customers` Favorites
“First time ever trying a Mr Hero. Had a medium Hot Buttered Cheese steak. Waffle fries.(Like Chic-fil-lay) And a soda. 15$ fast service. Clean, well lit place. (You can dine in) Men's room had a sign saying "out of order" although a male employee used it...food was hot and flavorful. Not a bad experience.“
Customers` Favorites
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“the best burgers and waffle fries :)“