4.0
Good
333 Reviews
47 Flight Memorial Drive, Fairlawn · 8.74 miles
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Chick-Fil-A Waffle Potato Fries
- Grilled Chicken Sandwich Meal
- Chick-Fil-A Deluxe Sandwich
- Chick-Fil-A Chick-N-Strips
“I am not from the fairlawn area, just stopped to this location for a quick lunch. I wanted to highlight an interaction I saw with Liz, who im assuming was a manager. There was a woman sitting behind us who wasnt enjoying her meal, and had some serious dietary restrictions. Liz went above and beyond for this woman. Getting her nutrition information, offering different food options, trying to find a solution for her to enjoy her meal within her restrictions. I probably watched Liz walk back and forth 10 times and spent close to 30 minuets, during the afternoon rush, with this woman to attempt to make her happy. Unfortunately this woman wasnt having it and then got upset when she was no longer hungry and wasnt willing to exchange her meal for something else. The lady was appreciative in the end for the time that Liz spent with her thankfully. I think at the end of the day, she wanted someone to talk to about her situation and Liz help provide that for her. While this is my first time at this location, I can tell that Liz embodies the chick fil a customer service model, going above and beyond.”