Dunkin' Donuts in Franklin

“I had such a great experience at Dunkin in Cool Springs this morning. I believe the employee’s name was David—he was so enthusiastic, remembered my order, and made the whole interaction feel personal and positive. It completely made my morning. That kind of customer service really stands out! Please tell him to keep it up even on the hard days, that interaction could brighten up so many people's day :)“

“I think overall it’s a great store. From my experiences, there is usually one worker and it is a little slow but you still get your food. The food and drinks are delicious too, the store is clean and my only compliant would be the speaker since it is a little quiet.“

“It's a chain, you can expect what you will and never disappoint. This one has the Baskin Robbins inside, so I take my kids here for treats occasionally. I like the staff, who are always friendly, and never get stuck with a large crowd.“