Dunkin' Donuts in Franklin

“I had such a great experience at Dunkin in Cool Springs this morning. I believe the employee’s name was David—he was so enthusiastic, remembered my order, and made the whole interaction feel personal and positive. It completely made my morning. That kind of customer service really stands out! Please tell him to keep it up even on the hard days, that interaction could brighten up so many people's day :)“

“My daughter placed a huge doordash order. 2 of the drinks were incorrect and we were missing 3 items. They called the manager and she said the best she could do was compensate them next time they came in. The girls didn't want to be compensated later, they were just hungry and wanted their food. Lol So we drove in and the manager was so sweet and very apologetic and more than made it right. So yes, the original order was messed up but they have the right person in the manager position with actual customer service skills. Love that!“

“I think overall it’s a great store. From my experiences, there is usually one worker and it is a little slow but you still get your food. The food and drinks are delicious too, the store is clean and my only compliant would be the speaker since it is a little quiet.“

“Oh boy, where do I begin? Christopher, the manager, is a class act when it comes to managing Dunkin’ Donuts. He took my order with a professionalism that I have never experienced before in my entire life. Is this glazing? I’d like to think not. 10/10“