Chick-fil-A in Austin

“My girlfriend and I had unfortunate car issues and while waiting for the repairs to finish we came here, turns out superhero’s are real. Jalen the goat made our day so much better and helped put a smile on our faces. Undoubtedly employee of the month!!“

“I had ordered a delivery and it’s nowhere to be found. Now I’m stuck on hold with their support.

Waited on hold for about 10 minutes to talk to their support only to hear they have to contact the store. And my food is still nowhere to be found and is probably cold by now.

This has been a terrible experience and there is nothing anyone can do. Support can’t do anything and there is not any other recourse if they mis-deliver your food. You will just have to sit and wait.

Edit: I received a call from the store and they made it right. Thank you.“

“We went in there close to closing time and they still served us. My friend cut her knee and the workers who were closing yet they stilll gave us bandaids. More specifically this one girl but I’m not sure of her name. But genuinely it was an amazing experience and I would go there again!“

“This location is consistent with excellent food quality and kindness. In particular, we had Zae (short for Isaiah he said) helping us in the 4th lane drive thru which has zero relief from the sun in Austin in July. He was caring and warm and made our experience pleasant. Shout out to him for the hospitality even in not so pleasant weather conditions.“

“A massive thank you to Chris! His cordiality, sense of humour, and enthusiasm brightened my spirits. In particular, it was clear I wasn't from around these parts and I wasn't sure as to what I should order. Immediately, Chris made some suggestions, was friendly, and demonstrated knowledge of the menu. Thank you to him! :)“

“This is the Chick-fil-A location I stop by the most because its right in the middle of campus, but its almost always super busy so you are in for a wait especially around times people get out of class. Located in the SAC, there is a lot of traffic through the building so it gets pretty loud while you are waiting in line and sometimes it feels like the line isn't moving but the workers here move as quickly as possible. Due to the lengths of the line I cant help but feel like I am going to be waiting forever but I think that I've never really waited over 10-15 minutes max as my longest wait time over the years. I also can't help but feel that the menu here looks a bit smaller than it would at one of the normal chain restaurant Chick-fil-As but they always have what I want so I can't really complain. Also, this Chick-fil-A is a Tapingo partner so I can order my food through an app and just come and pick it up which is super convenient and I have come to rely on this method even though it incurs a small service fee. The seating here is also kind of crazy because its part of a food court in a heavily trafficked area so be prepared to potentially not find seating after getting your food. It's overall never been a bad experience for me to grab a quick meal here so if you have upwards of 15 minutes to spend on getting food then I would just recommend coming here and grabbing it on your way home or to your next class.“

“Our cashier Dany was super nice and patient with me ordering for my grandkids and made sure I had everything I needed before I left the counter. The reputation of fast friendly service and staff is no joke. Thanks chick FilA for a nice atmosphere and care.“

“Simply the best fast food experience in Austin!
This Chick-fil-A location in Austin is consistently outstanding in every single way. The food is always fresh, hot and absolutely delicious with their iconic chicken sandwiches and waffle fries delivering pure satisfaction every single time. The service here is genuinely in a league of its own with a team that is remarkably friendly, efficient and goes above and beyond to make every customer feel genuinely valued. The drive-thru moves at an impressive pace even during the busiest periods and the order is always accurate and handled with a smile. The restaurant is spotlessly clean and beautifully maintained throughout. Chick-fil-A in Austin sets the gold standard for what fast food service should look like and it is a place I visit time and again with complete enthusiasm!“

“I want to give a special shoutout to BREELYN at the Chick-fil-A in Four Points. She was incredibly kind, friendly, and helpful, and her genuine smile and positive attitude really stood out. She made the experience feel extra welcoming.

Employees like Breelyn are what make great customer service truly special. She deserves to be recognized for her hard work and kindness and honestly, I think she deserves a promotion! 🙏😊“

“Servers were very kind. Sat us and took our order at the table. We even had a robot deliver our food to our table. They have a playground. My son absolutely loved it. He has asked to go back specifically to this location multiple times. It’s way out of the way of us but we stop when we are on the way out of town to visit family.“

“My youth group came here after service one night. They were so quick to serve us, Ashlynn was incredibly helpful. Food was great! BUT the crazy part is that one of my students had their retainer thrown away by another student. She was devastated, but then DAVID came to the rescue. He brought all the supplies and dug through the trash with us to find her retainers. We found them!!! Thank you David and the rest of the chickie crew on 7/22!“

“Back to school shopping plus tax free weekend made it a little crowded. However, the wait time for our mobile order was less than 10 minutes. Frie dly staff, fresh hot food. This Chic fil A is located on the upper level in the food court next to JD, across from the upper level entrance to JC Penny. Would definitely come back the next time am shoping at Barton Creek Square Mall.“

“The employees at this Chickfila care about their customers. When the Wendys next door started to boot people's cars for parking in the Wendys parking lot, a Chickfila employee actively warned customers not to park there, saving them the $100 boot removal fee.

This means customers now need to park in the HEB parking lot which is farther, but is free. However, it would be better overall if Chickfila reorganized their area to improve parking“

“We’ve unfortunately been having some ongoing issues with the quality and consistency of the food at the Chick-fil-A location on Palmer and Dessau, so we’ve started coming to the Tech Ridge location instead.

This location is about five minutes farther from our house, and they don’t have a mobile drive-thru, so it’s not necessarily the most convenient option for us. But honestly, it’s worth the extra drive.

The food here has been consistently fresh, hot, and well-prepared, and the quality has been noticeably better every time we’ve come. We know what we’re going to get when we order here, which makes a big difference. And we’ve had issues with sad looking ice cream cones at the other location, and at this location? A happy ice cream cone!!!

We really appreciate the consistency at this location and will continue making the extra five-minute drive because the quality has been so much better!“