Chick-fil-A in Austin

“I cannot say enough good things about Kaylyn! She is hands down the BEST Chick-fil-A employee I have ever met, and honestly, I absolutely love her. Every time I see her, she is so kind, patient, understanding, and welcoming. No matter how busy things are, she always takes the time to make customers feel valued and appreciated.
Not only is she amazing at her job, but she is also hilarious and has such a positive personality that can instantly make anyone’s day better. She made our entire experience so much more enjoyable just by being herself. You can tell she genuinely cares about the people she serves, and that kind of customer service is hard to find these days.
Kaylyn is truly the sweetest staff member ever. She went above and beyond to help us, never seemed frustrated, and made us feel completely comfortable the whole time. Her kindness, patience, and energy are unmatched.
Honestly, I love Kaylyn so much, and I think everyone who visits Chick-fil-A should have the chance to be helped by her at least once. She is THE GOAT when it comes to customer service. Chick-fil-A is incredibly lucky to have someone like her on their team. She deserves a raise, recognition for all of her hard work, and a lifetime supply of free Chick-fil-A food! Thank you, Kaylyn, for being awesome and for making our day so much better. You’re the GOAT, and we appreciate you more than you know!“

“I had ordered a delivery and it’s nowhere to be found. Now I’m stuck on hold with their support.

Waited on hold for about 10 minutes to talk to their support only to hear they have to contact the store. And my food is still nowhere to be found and is probably cold by now.

This has been a terrible experience and there is nothing anyone can do. Support can’t do anything and there is not any other recourse if they mis-deliver your food. You will just have to sit and wait.

Edit: I received a call from the store and they made it right. Thank you.“

“We went in there close to closing time and they still served us. My friend cut her knee and the workers who were closing yet they stilll gave us bandaids. More specifically this one girl but I’m not sure of her name. But genuinely it was an amazing experience and I would go there again!“

“Chick-fil-a is always nice to visit, the employees and managers are great. As busy as they are, you never have to wait a long time for your food. I wish I could say that about fast food restaurants who aren't as busy and take forever filling your order. They all need to take a lesson from Chick-fil-a“

“Simply the best fast food experience in Austin!
This Chick-fil-A location in Austin is consistently outstanding in every single way. The food is always fresh, hot and absolutely delicious with their iconic chicken sandwiches and waffle fries delivering pure satisfaction every single time. The service here is genuinely in a league of its own with a team that is remarkably friendly, efficient and goes above and beyond to make every customer feel genuinely valued. The drive-thru moves at an impressive pace even during the busiest periods and the order is always accurate and handled with a smile. The restaurant is spotlessly clean and beautifully maintained throughout. Chick-fil-A in Austin sets the gold standard for what fast food service should look like and it is a place I visit time and again with complete enthusiasm!“

“Went the morning before for breakfast and got the mini meal and 3 out of 10 yeast rolls weren’t cut nor had nuggets in them waste of my money it felt then the employee did not seem happy to be there then I go back to speak to a manager and luke was there he listened about what happened and gave me a new meal free don’t want anyone fired they just need to do a little better but thank you luke for the solution to the problems.“

“A massive thank you to Chris! His cordiality, sense of humour, and enthusiasm brightened my spirits. In particular, it was clear I wasn't from around these parts and I wasn't sure as to what I should order. Immediately, Chris made some suggestions, was friendly, and demonstrated knowledge of the menu. Thank you to him! :)“

“This is the Chick-fil-A location I stop by the most because its right in the middle of campus, but its almost always super busy so you are in for a wait especially around times people get out of class. Located in the SAC, there is a lot of traffic through the building so it gets pretty loud while you are waiting in line and sometimes it feels like the line isn't moving but the workers here move as quickly as possible. Due to the lengths of the line I cant help but feel like I am going to be waiting forever but I think that I've never really waited over 10-15 minutes max as my longest wait time over the years. I also can't help but feel that the menu here looks a bit smaller than it would at one of the normal chain restaurant Chick-fil-As but they always have what I want so I can't really complain. Also, this Chick-fil-A is a Tapingo partner so I can order my food through an app and just come and pick it up which is super convenient and I have come to rely on this method even though it incurs a small service fee. The seating here is also kind of crazy because its part of a food court in a heavily trafficked area so be prepared to potentially not find seating after getting your food. It's overall never been a bad experience for me to grab a quick meal here so if you have upwards of 15 minutes to spend on getting food then I would just recommend coming here and grabbing it on your way home or to your next class.“

“Very good location & customer service is on point. Chicken is always hot & juicy - super fresh. One time during a crazy rush, pickles were put on the wrong sandwich on my order & they not only remade the meal but gave me a free drink as well. Staff is so nice“

“Servers were very kind. Sat us and took our order at the table. We even had a robot deliver our food to our table. They have a playground. My son absolutely loved it. He has asked to go back specifically to this location multiple times. It’s way out of the way of us but we stop when we are on the way out of town to visit family.“

“I don’t live near this Chick-fil-A, but I stopped in after an 11 hour workday as a roofer on the way home. I had a salad and I met the manager. David David had a lot of warmth and authenticity as I was sitting at the table. I noticed a woman paid for an elderly man’s food.

For me, I believe Good people carry good energy and it can fill a room.. David and his team filled that room with good energy.“

“The employees at this Chickfila care about their customers. When the Wendys next door started to boot people's cars for parking in the Wendys parking lot, a Chickfila employee actively warned customers not to park there, saving them the $100 boot removal fee.

This means customers now need to park in the HEB parking lot which is farther, but is free. However, it would be better overall if Chickfila reorganized their area to improve parking“

“Muy buena experiencia pero aveces toman las órdenes mal y ponen lo que ellos quieren cuando quieres cambiar los puntos que juntas en vez de darte lo que quieres con los puntos te lo descuentan pero después al checar la orden no te dan lo que pediste con los puntos“

“My family and I love Chick-fil-a! Parmer lane is one of the top locations. Tonight was my first time having an issue with my order. I ordered a “Cobb salad, no bacon, add extra extra corn” with Avocado Lime dressing and a “sun joy”. Upon receiving my order I noticed there were beans in the salad.. I wasn’t aware that was an option but no biggie, I occasionally eat beans. When I got ready to eat I noticed there were no eggs or tomatoes on the salad. The eggs are the best part! I called to notify the Parmer Lane team and the manager (didn’t get her name) was very kind and professional. Her problem solving skills and empathy were top tier! You have to love Chick-fil-a even when things don’t always go right. I appreciate your service!“