Chick-fil-A in Houston

“As usual, the airport locations are always really busy. They did such a great job at getting through the line and I had the pleasure of being helped by Moises. He was great at the register, friendly & you can tell he puts extra effort into his work. Appreciate it! Thank you all“

“Excellent customer service from the moment you come in, you are promptly and properly greeted! The staff is very attentive, ensuring I had a great meal and quickly following-up on anything that is needed. The food is prepared well nicely seasoned and a good value.

Parking: Immediately accessible and plenty of parking.“

“Same consistent food as far as quality freshness goes. The service was good in that the food was prepared and brought out in a timely manner. The only yucky part was with the fella that took our order. It was abundantly clear that he could give two flips of a burger patty for being there that day. I feel bad even writing this part of the review, thinking back on it I could see that this job is just a stopgap for him. The poor review isn't because we received below par service it's because it doesn't matter what each of our stop gaps are, it's the quality of the job you and I do in service to others. I can speak from first hand experience, in whatever you do, do it with excellence regardless of your station. When you enter a room or a group of people, do you add to that group? or do you subtract from that group? The poor review is because he subtracted that morning and sadly he knew it.“

“This place is top-tier customer service. I’m sure it’s almost cliché to say that at every Chick-fil-A. But this one stands out, especially in Houston when you have a million and one choices to go grab a bite to eat. By far management by example set the tone for the employees and the employees make this place the perfect spot to come! One of my top 5 Chick-fil-A‘s in the US.“

“The service is amazing here. I know all Chickfilas have good service but the service here is on another level. The food is also great and the atmosphere is great for kids. Loved it. I would drive from my house in Katy all the way here again for the experience!!!!
It’s also very clean“

“This is by far my favorite location for Chick-fil-A. No other location does MILITARY discounts for its soldiers. I love the support they give us. This is the one and only in Houston that supports its military and they will treat you with honor and respect. PLEASE COME HERE IF YALL WANT THE SERVICE I RECEIVED!!!! 100/10 WILL COME HERE AGAIN!!!!“

“This place has been super popular for a long time,I would say decades. Chick fil A has always been super busy non-stop, from the moment it opens up til it closes. Busy on the inside and busy on the drive thru, the employees are and always have been very courteous, friendly, and very helpful. Their service is superb, whether inside or out on the drive thru, top-notch performance. Chick fil A has always been making the customers feeling awesome and wanting to come back again.“

“I visit this fast food place every chance I get, and while I think the burgers taste delicious, I think two burgers would satisfy me. It doesn't matter if you don't speak English; they'll help you here. The prices are affordable for everyone, and you can eat inside or use the drive-thru. I love this place.“

“You can almost always count on a fresh, perfectly cooked Original Chicken Sandwich, its juicy patty nestled between a toasted bun with those essential pickle chips. The waffle fries, hot and crispy, are a given, and the lemonade remains an unparalleled refreshment. What truly sets this location apart, like many Chick-fil-A's, is the consistently cheerful and professional staff. Despite the constant rush, they manage to be genuinely polite and remarkably quick, whether you're dining in or navigating the often-busy drive-thru. It’s a testament to their operational prowess that they maintain such a high standard in such a high-traffic area. For a reliable, pleasant fast-food experience on the go, this Chick-fil-A is a dependable choice.“

“You will never find better service.
Sitting in the food court and an employee (Janely, hope I spelled it right) in her free time asked how I was doing and offered to get me a refill. My tired feet appreciates this greatly.
Again, will never find better service in a Mall.“

“Placed an online order for curbside service. When I arrived, my wait was very short before my order was delivered. While still there, I placed another online order and again, my wait time was very short before my order was delivered. We always enjoy Chick-fil-A.“

“I absolutely love this location. I have never been disappointed. I placed an order for breakfast for my job, and everyone loved it. They loved the variety. The customer service is always 5 stars, we will definitely be placing another order. Thank you so much for all that you do.“

“This restaurant consistently delivers exceptional customer service, creating a welcoming atmosphere. The menu offers a variety of classic and innovative chicken dishes, prepared with fresh ingredients. Their efficient operations ensure minimal wait times, even during peak hours. Cleanliness is a clear priority, evident in both the dining area and restrooms. Overall, this establishment provides a positive dining experience, making it a popular choice for individuals and families alike.“

“I literally just ordered my food at 10:40 pm and they had the line going fast and putting down the orders right away and also had someone charging if paying with card and someone giving you your food excellent work night shift staff and the manger for the best training!!!! Love Chick-fil-A 💗“

“This is my absolute FAVORITE Chick-fil-A. The employees go out of their way to make your dining experience memorable and perfect. I have been coming here for years and I will continue to!!Courteous staff and fast service. Employees keep the restaurant and restrooms very clean. Great job! 😍“

“They meet standard of most Chik Fila, my only hang up is during breakfast. Compared to other chick fila they seem to want to split your egg whites in 1/2 instead of giving you a full egg white ordered. Other then that pretty standard on what you would expect at any Chik fila“

“Every time I go in, especially the drive-through, all of the employees are polite, specifically Loren. They all go out of their way to ensure you get the best quality food, quickly, and with a smile. Love coming here, would recommend to anyone.“

“We went 1st time. We didn't know until we looked in their menu. They do have veggie wrap. We always thought chicken fil a always about chicken. So we ordered 2 warp, which was really good. It's cold but it's was delicious. We ll go again. 👍“

“Got our 5 person order out super fast. 10/10 but I will never go back to Willowbrook Mall again. One time was enough. Why people still go to malls is beyond me. We only ended up there because the kids were set on chickfila and the one down the street not in a mall was closed for reno. Never again.“

“One of the many beautiful things about being alive sometimes is feeling someone's warmth through their smile. The staff was friendly but the people coming to your table and checking on you as a dine-in customer was some of the best customer service I've seen in a while. Oscar and Samantha were all smiles from the time that I walked in and dined in to the time we walked out. Great job at being the face of Chick-fil-A. I will put this place in my favorites and will be back. The playground was clean and didn't smell like feet or children. Lol, huge plus in my book. The tables were clean. The flowers were fresh. Nobody is soliciting outside near the customer cars. Overall a great visit.

* FYI I'm not a fan of fast food but my kids are.“

“I must say this first before anything. The customer service is excellent at this location.

The manager (Ms ISIDORA. R) is the nicest sweetest well mannered person ever and always giving out the best customer service to all customers no matter what time or day it is.

Thank you Ms ISIDORA and your crew are the best.“

“Quick and easy. They have regular & spicy sandwiches already to grab and go as well as the fries. Take your food up to Elevator F up to 22nd floor then across that Elevator take that up to floor 24, which is the observation floor. Chill and relax.“

“My husband and I go regularly 2 or 3 times a week and we have never been treated so well. The food is getting better and better and the service, especially Yuli, is a very kind and attentive person. She takes care of every detail of us. We give her 5 stars because we can't give you more,,, “

“I actually went through the Drive and they caught a bad delivery before I did. I don’t care about it happening because I wasn’t the one ready to eat my food n later find out, nope they called my attention and fixed it on the spot, that is a rarity of its own because others would have you leave, come back and then argue about it. Thank you for that!“

“The place is absolutely amazing! The staff is incredibly friendly and they serve food quickly, even during busy periods. I hold a special admiration for Rey, whose customer service is unparalleled. He not only remembers my name but also my order; it's these small gestures that genuinely make customers feel valued and special.“

“Friendly staff and super clean dining area and restrooms! One major reason I try to avoid fast food restaurants is because of dirty bathrooms. The fact that this location had spot clean bathrooms and dining area tells me that most likely the area where the food is cooked is clean. Now on to the food, I also like Chick-fil-A because one thing I can eat that is healthy for me is the grilled nuggets that come in 8 or 12 pieces. I usually order only that, no fries, no sugary drink. That and Buffalo sauce, so yummy!“

“My dining reviews are focused on eating gluten free. The rest of you just don't know how lucky you are. I had a salad, the one with bits of grilled chicken and fruits, with the avocado dressing. It was adequate but what matters is I DIDN'T GET SICK right before my flight. Which is extremely important.“

“This location stays busy! The staff are always friendly and able to assist even when there is an error. Out of the numerous times I've been to this location in the last two years, there has been only 2 times that they've had a mix up hit my bag of food through the drive through. If you are hungry, you can't go wrong with the Lords Chicken :)“

“I am reviewing this review because I wanna give a special shout out to Miss Jeanette thank you for always remembering me. You have exceptional customer service skills a beautiful attitude and smile. All the girls here are so nice and kind I enjoying ordering my drink after my run I look forward to seeing their smiling faces. Thank you ladies. Keep it up you.“

“I'm a TSU parent, and I'm giving a Big Thank you and kudos to Employee Mr. David Green. He was professional and courteous . He goes the extra mile and demonstrates a servant leader. Great Job. I was was very pleased with my order and thrilled to have this positive experience at the TSU Campus Chick-fil-A.“

“Best Chick-fil-A in Houston. Always friendly and attentive staff. The restaurant is clean restrooms clean. They also give first responder discounts so police and EMTs come there. I am an Emt and like the fact that they help us with meals as we work hard but don't make much and it's more relaxing enjoying your meal knowing there should be no problems because a couple of policemen are eating 30 feet away. Anyway I just wanted to thank them for helping the first responders and having a warm welcoming atmosphere also great food.“

“Had to take back some stars I never dine in, and today was a good reason why. The guy that walks around like he owns the place is very rude if you don't look like him. I've lived around here since 98 and will just stick to the drive thru.“

“Service at this location was excellent. Even though there are usually long lines the wait is very minimal. The staff here is very friendly and very professional. The food quality is great as always, however one thing I don't like about this location is that finding seating in the mezzanine food court can be tricky at times.“

“I come to this location frequently and the food is good but they lose a star because their service is not always what I feel should be Chick-fil-A standard. Wait times can be egregious depending on time of day that you go. It's a busy location and they're trying to improve traffic flow but they've only got so much space to manage the sheer amount of traffic that comes through that location. If you're good with waiting a little longer they've never disappointed with my food.“

“This is more than just a restaurant. For a mom and her daughters who were displaced they made us feel at home. From searching the app on what to eat to sitting down and eating a meal they made sure we were loved and well taken care of. The children played while mom worked on the phone. It was a peace of mind for sure.“

“Had lunch with my friends today and I like this store compared to others because it is always clean. The staff comes around to make sure we have our drinks refilled or if we need anything else. At the end of our meal, they even gave us towellets to wipe our hands and a mint. This is great service.“

“This location off Wayside and 45 is awesome! To be honest all Chick-fil-A locations are awesome! Lol. I love how quickly the line moves, your order is correct and every employee is pleasant. I wish all fast food places had these positive benefits.“

“Surprised for me. The customer service is excellent. I feel good🙂. It's my first time that I visit this Chick-fil-A. I hope that you continue with excellent service, and good atmosphere, and all is clean. And The employee Tiffany is excellent, good service“

“I had the best Chikfila dine in experience today!
If I could give this location 20 gold stars I would!
Everything was SOOOO CLEAN!!!!!
You could probably eat off the floor if you wanted. Lol!
Customer service was amazing!
Everyone was soo nice and welcoming!
I was asked to have a seat and my order was taken at the table!
The food was fresh, hot ... everything was perfect!
The play area was spotless!
20/10“

“I tried to use my app, which required me to log in although I had used it recently. Very frustrating having to log in to mobile app. Not sure what caused it. I don't like the new setup at the Cutten Road location. I had to wait too long for just a cup of tea.“

“i waited for a very long time for my order. can't say i am satisfied with that. but i don't blame them.

it was packed. i went back in may, on a monday, so suffice to say i was a bit surprised!

food came out fine, not hot ENOUGH, but it's alright for a quick meal. order was correct, and you are allowed to ask for cutlery, with no attitude!

in summation, it was alright, expect what you would of a run-of-the-mill fast food place, but with the additional hustle-and-bustle of a mall.“

“*Update: April reached out and was sincerely apologetic about my experience. Explained team misunderstood when I requested a gift card because they have a specific name for theirs. Offered something of similar value on my app, appreciated the call, will be returning to this location.

Damian and Dominque are who I had a very disappointing experience with today. I ordered delivery andI was missing my yogurt parfait. I called the store was explained even thought it was their mistake I needed to call DoorDash to receive a refund from them. DoorDash explained it would be 7-10 business days. I called chick fil a back to request a gift card for the inconvenience, Damian said he could only offer a parfait replacement but I needed to pick it up since they don’t deliver. He did not seem empathetic to the situation nor apologetic about the mistake. My manager, who the parfait was for, was so upset she asked me to go pick it up. When I arrived I asked what the problem was about me requesting a gift card, after some back and forth with Damian he said he “would see what he could do” and stepped away to talk to Seil, I could not hear what they were speaking about but she made a disgusted face and I saw her mouth “no”. Damian walked back over to me with Dominique and said he could not offer me anything more than the parfait. I asked who had made the final decision and Dominique spoke for him and said both of them. They were not transparent about who had the final say. I genuinely did not think I was asking for much by asking for a gift card for the inconvenience. I have received cards from chick fil a for much smaller incidents. I requested a call back from the store operator, not the manager on duty. Damian confirmed I’d be receiving a call back from them. I will definitely be sharing my poor experience with my coworkers and clients about this location to avoid anyone else from having such a bad experience. I expected better from Chick fil a since they’re one of the few restaurants that still provide excellent customer service. However, this location definitely does reflect that. I will be going to other locations and encourage those I know to do the same after todays experience.“

“The establishment is clean. When I walked in i was greeted with a welcoming and friendly demeanor. Ordering food was very simple and the workers are attentive with making sure their guest are having a pleasant dine in experience. I must say I went to other chick-fli-a and experience some negative under tone and no patience just rushing no interaction, however that was not the case here. Will recommend 10/10“

“The employees here are superstars! The only reason I am giving it a 1 star on Atmosphere is because there was a patron arguing with her husband named Gary.
She kept yelling: “Gary, you’re causing a scene!”
No, SHE caused the scene.
God bless Gary, I hope his life improves!“

“I didn't have a bad visit, but I got 2, 12pc nugget meals, and I watched people in a half dozen cars get out before me. The chicken was tiny compared to other Chick-fil-a's I've patronized. Service was solid in the drive thru, though.“

“I placed an order online for delivery. I got my order late and somehow wrong. I called them and the manager was so understanding. They fixed it and had it redelivered. It was an online issue not the store issue but they still fixed it and were very polite about it.
I felt horrible having them come back out to redeliver my order but they reassured me it was okay.“

“Great Location, no problem with my food. Drive thru can get a little long and slow, not too bad.. However, yesterday, I observed a worker wiping my entire cup from top to bottom with her hand, which was unsanitary and unpleasant. I hope this practice improves moving forward.“

“Chick-fil-A has redefined drive-thru dining and customer service. This location is conveniently located, and whoever hires their staff does an amazing job. Every team member at this location has been great. Patient, kind, and works in excellence.“

“I dined in earlier today and this may be the best experience I've ever had at a Chick-Fil-A. The restaurant was clean and my order was accurate (and delicious!). Special shoutout to Dshawna W. for delivering exceptional customer service – she was extremely polite, patient and efficient.

It's very refreshing to receive service of this caliber. Looking forward to my next visit! : )“

“Thank you Claudia for delivering my food to my apartment, and then helping bring it in. I am recovering from major surgery and my ice machine quit working in my freezer - I am immobile and need ice for swelling. They made it happen. I had ice delivered with zero melt. The salad I ordered was exactly as I customized it, which can be tricky.

But the fact that Claudia walked my order up to my apartment and wouldn’t let me carry the ice or the beverages (she was so helpful) and while I’m recovering from surgery completely alone, I didn’t feel alone in that moment. Thank you Claudia - i included a generous standard tip but i will be pulling up after I recover fully to thank her properly 💰“