Chick-fil-A in Houston

“I've been coming to this location for many years. Service is always great, Food is on time and tastes high quality, and when my order wasn't fulfilled which isn't often. They're always so generous to give me rewards through my CFA app, and when speaking to the manager's They're always so polite and understanding! This is my main CFA Spot, and they have earned a lifetime customer.“

“Excellent customer service from the moment you come in, you are promptly and properly greeted! The staff is very attentive, ensuring I had a great meal and quickly following-up on anything that is needed. The food is prepared well nicely seasoned and a good value.

Parking: Immediately accessible and plenty of parking.“

“The customer service from the workers was immaculate. In particular one of the outside cashiers. I missed his name but I think it started with a G. He made a good impression and was a delight this morning. The food was great as well. Hope you're able to see it for yourself and show love to your hard workers.“

“Awesome food as usual. The parking/ drive thru lane is awkward, you have to pull in, then go around the building to get in line. The exit to the drive thru crosses the drive thru lane, so if the line is long, you're stuck waiting until the line moves forward.“

“We were traveling back to San Antonio and were routed through the Phoenix Airport. Given that we were hungry, I opted for some Chick-fil-A, along with waffle fries and a drink. Also, given this is the airport, you pay a premium price for food.All items served were good, the staff was fantastic - even though they were very busy.This one was in Terminal D, and they were a couple of other selections in the area. A la a burger place and a beverage place (see picture).Seating is tight during the busy times.I hope you enjoy your experience.“

“Phenomenal customer service, greeted upon entry and ready to assist. I placed my order via the app and my breakfast chicken biscuit was hot, fresh and ready within a few minutes. Restaurant was clean, but above all the employees make this a great eatery. I’ve eaten at Chick-Fil-A since they were located in Greenspoint Mall near Montgomery Wards in the 80’s. I live in The Woodlands area and this location surpassed all my expectations. Great job 👏“

“They meet standard of most Chik Fila, my only hang up is during breakfast. Compared to other chick fila they seem to want to split your egg whites in 1/2 instead of giving you a full egg white ordered. Other then that pretty standard on what you would expect at any Chik fila“

“5 stars out of 5
We are here every weekend with the whole family...the staff is super attentive and courteous...food is on point..always fresh hot coffee ☕️...a real pleasure

Kid-friendliness: Indoor play area for small kids.. very clean“

“Ordered breakfast before going shopping.
They had a line but servers were quick at taking and packing orders.
The fruit bowl was really good.
This is one of the best fast food place I’ve tried in the area.
Presentation of the food is always great and the taste never disappoints.“

“For 1, You can't rival God's chicken. You just can't. For 2, Champ is the man. I waited tables/bartended for 10 years and it's not hard to just "be there" and help a customer out when they need something. Champ went over and beyond to make our family have an amazing experience while we were out.“

“I absolutely love this location. I have never been disappointed. I placed an order for breakfast for my job, and everyone loved it. They loved the variety. The customer service is always 5 stars, we will definitely be placing another order. Thank you so much for all that you do.“

“I come every morning to this Chick-fil-A to buy breakfast. I can’t explain how impressed I was with this small gesture. Sometimes we start off with not so good days, and just opening this up today in my office made it a great morning. Thank you so much to the wonderful staff at this Chick-fil-“

“I must say this first before anything. The customer service is excellent at this location.

The manager (Ms ISIDORA. R) is the nicest sweetest well mannered person ever and always giving out the best customer service to all customers no matter what time or day it is.

Thank you Ms ISIDORA and your crew are the best.“

“This is by far my favorite location for Chick-fil-A. No other location does MILITARY discounts for its soldiers. I love the support they give us. This is the one and only in Houston that supports its military and they will treat you with honor and respect. PLEASE COME HERE IF YALL WANT THE SERVICE I RECEIVED!!!! 100/10 WILL COME HERE AGAIN!!!!“

“This Chick Fil A has the nicest service! Everyone is so kind and helpful and really does make you leave the drive thru with a smile on your face. Even when they're really busy, they find a way to stay efficient and make sure your experience is as seamless as possible. The same goes for dining-in! Its very clean and they make sure your time there from start to finish is enjoyable. And let's not forget the food. Fresh. Fast. Delicious 😋“

“"Ey, buddy. Gonna need you to deliver us some respect like we respect you. So chill out, or we gonna respectfully ask you to talk to god at the nearest church." Like how fast food places have it in the most professional way to be nice or GTFO to their staff. Got me a snack from them and felt like the good ol' days when I came in and worked on my laptop and stuff or something else. But felt like paying $7 for shake and fries was...little bit more than McDonald's.“

“Third time trying Chick-fil-A. I have never had their food that was good enough to make me want to return. This is the first one I have gotten good food. I got a chicken sandwich and fries which was fresh and tasted good and was worth returning for. The service was very slow, but we were there at lunch time so that is to be expected.“

“This restaurant consistently delivers exceptional customer service, creating a welcoming atmosphere. The menu offers a variety of classic and innovative chicken dishes, prepared with fresh ingredients. Their efficient operations ensure minimal wait times, even during peak hours. Cleanliness is a clear priority, evident in both the dining area and restrooms. Overall, this establishment provides a positive dining experience, making it a popular choice for individuals and families alike.“

“I actually went through the Drive and they caught a bad delivery before I did. I don’t care about it happening because I wasn’t the one ready to eat my food n later find out, nope they called my attention and fixed it on the spot, that is a rarity of its own because others would have you leave, come back and then argue about it. Thank you for that!“

“Got our 5 person order out super fast. 10/10 but I will never go back to Willowbrook Mall again. One time was enough. Why people still go to malls is beyond me. We only ended up there because the kids were set on chickfila and the one down the street not in a mall was closed for reno. Never again.“

“Ordered for pick up during lunch time (12pm-1pm), they were very busy, but as always, they had my food ready in no time!

Vegetarian options: Salads include a type of protein, either chicken (grilled/breaded) and/or hard boiled eggs. For vegetarians a salad without chicken would be an excellent option.

Kid-friendliness: The restaurants tend to have a children area to play in while the guardians order and wait for the food.

Wheelchair accessibility: There are tables which have been accommodated to be used by wheelchair users.“

“I dislike Many other Chick-Fil-A Restaurants, because managers there can be a little snappy & young workers not doing a lot. BUT Here the manager MEHERET is on Point & his young staff are All On Point working as SERVANTS! I will only prefer to come to this location & not the others because they are Humble Here“

“Awesome service felt very welcome I have a kid and need to keep an eye on the play area and try to eat. The hispanic lady that assisted on keeping the dining area clean have the most excellent service asking around to all the guests if needing anything.“

“The staff was very helpful, understanding and friendly. (Johnathan Mariam and the lady cashier) I had purchased a 30 nugget, large coke, and large fries. I paid and waited for my food. I somehow lost my wallet. Tragically it was not found. I shared a little about my situation to Johnathan he was kind enough to listen and not judge. I lost my id, my lv coin purse, cash app card, food stamp card, and the most regrettable thing my rent. $638.00 just gone!! I am currently homeless working hard to not be and I lost it all. Plus I didn't even get to eat! I just pray for a miracle. Thank you for your gracious efforts. I truly appreciate it all. God bless“

“This fast food joint loses one star because they intertwine their personal belief and religious view incorporated into how their business is seen. I say keep religious views and politics separated from a company.
Other than that, their service is top notch, they are the fastest output service I have seen. They are the true meaning of fast food with quick service.
They employ a lot of people to make sure food is pushed out safely and quickly.
Their food is far better than most other fast food stores. The chicken is cooked properly and comes out freshly made and does not have food sitting under a heat source like other fast food joints.
Their breakfast mini biscuit with chicken bites are the bomb!! So addicting.“

“I recently had my first experience at Chick-fil-A, and it was nothing short of amazing The moment I walked in, I was greeted with warm smiles and an incredibly welcoming atmosphere. The staff's attentiveness and efficiency were unmatched—they took my order promptly and ensured that all my needs were met with courtesy.

The food itself was outstanding. The chicken sandwich was perfectly crispy on the outside while tender and juicy on the inside, and the waffle fries were fresh and delicious. Every bite was a delight! Even the lemonade was refreshing and flavorful.

The excellent service combined with the delicious food made my first visit to Chick-fil-A truly memorable. I can't wait to return for another fantastic meal. Highly recommend!“

“Quick and easy. They have regular & spicy sandwiches already to grab and go as well as the fries. Take your food up to Elevator F up to 22nd floor then across that Elevator take that up to floor 24, which is the observation floor. Chill and relax.“

“I live in Plano but needed to place an order for my Houston account. Totally blind, I called this location for a delivery AND for 60 people!! I spoke to the manager. BRANDIN. I could not have been more pleasantly surprised!! Brandin was knowledgeable, professional, and kind! He could not have been more helpful and calm. I order over the phone quite a bit, and I have had some nightmares!! Brandin was so appreciative of my business by showing me good customer service! I wish more managers could be more like him! Of course I am sure the food will be as wonderful as always. The delivery is for tomorrow.“

“My dining reviews are focused on eating gluten free. The rest of you just don't know how lucky you are. I had a salad, the one with bits of grilled chicken and fruits, with the avocado dressing. It was adequate but what matters is I DIDN'T GET SICK right before my flight. Which is extremely important.“

“The place is absolutely amazing! The staff is incredibly friendly and they serve food quickly, even during busy periods. I hold a special admiration for Rey, whose customer service is unparalleled. He not only remembers my name but also my order; it's these small gestures that genuinely make customers feel valued and special.“

“This is a hard review. We love Chik fil a and we go there very often (everytime after the kids' baseball games), however the reason for the 4 stars is that they close the kids playground after 6:45 pm. If only they could keep it open until 8 pm it would be great!!!“

“Had to take back some stars I never dine in, and today was a good reason why. The guy that walks around like he owns the place is very rude if you don't look like him. I've lived around here since 98 and will just stick to the drive thru.“

“My husband and I go regularly 2 or 3 times a week and we have never been treated so well. The food is getting better and better and the service, especially Yuli, is a very kind and attentive person. She takes care of every detail of us. We give her 5 stars because we can't give you more,,, “

“Me and my daughter came to this location on September 23, 2024, and Mr.Juan and Ms.Jenashia both were very pleasant and welcomed with a smile on their faces. They both gave an example the way, it should be when giving great customer service to the customers. Both of them were great models for your company. I give 5 stars to them both.⭐️⭐️⭐️⭐️⭐️“

“Surprised for me. The customer service is excellent. I feel good🙂. It's my first time that I visit this Chick-fil-A. I hope that you continue with excellent service, and good atmosphere, and all is clean. And The employee Tiffany is excellent, good service“

“Best Chick-fil-A in Houston. Always friendly and attentive staff. The restaurant is clean restrooms clean. They also give first responder discounts so police and EMTs come there. I am an Emt and like the fact that they help us with meals as we work hard but don't make much and it's more relaxing enjoying your meal knowing there should be no problems because a couple of policemen are eating 30 feet away. Anyway I just wanted to thank them for helping the first responders and having a warm welcoming atmosphere also great food.“

“Drive thru service was very efficient at 2PM. Ordered a cobb salad and a grilled chicken deluxe sandwich, and whike the grilled chicken deluxe sandwich was not the best sandwich I had ever had, it did the job I wanted it to. A lower calorie sandwich. Total time for order to receiving food was about 4 minutes.“

“This place was crazy. It is a fast-food restaurant, but someone serves you. I had a great dinner with my friend here.

Parking: A parking area shared with Walmart

Kid-friendliness: Great, somebody will help you definitely“

“I am thrilled to upgrade my previous one-star review of Chick-fil-A to a glowing five stars, thanks to the incredible new team. My recent visits have been nothing short of delightful, and I’m so happy to hear the iconic lingo “my pleasure” from the staff, a signature phrase that epitomizes their exceptional service.

The new team has transformed my experience with their warm hospitality and attention to detail. Every interaction is positive, and the friendly demeanor of the staff makes each visit enjoyable. The efficiency and professionalism displayed by the team have renewed my faith in this location.

Thank you, Chick-fil-A, for assembling such a fantastic team. Keep up the great work!

This was my prior review:

I visited Chick-fil-A at the Galleria mall, on June 28th at 09:22AM , but unfortunately, my experience was quite unpleasant. The staff seemed disinterested, lacking the friendliness and politeness that Chick-fil-A usually prides itself on.

Additionally, the efficiency of the service was notably poor. My order took an unusually long time to be prepared due to the cashier that took my order placed it under a name that was unrecognized. While one employee was packing orders, orders were not handed out until 7-10 other customers were waiting for them. They had the items ready in the bag sitting out for over 5-10 minutes as the staff congregated. After receiving my order, the employee was very disingenuous with the situation and laughed - going back to congregate with team members. The overall disorganization and lack of attention to detail made for a frustrating experience. Given the reputation of Chick-fil-A, this visit was particularly disappointing, and I hope they take steps to improve their service and efficiency in the future.“

“Service at this location was excellent. Even though there are usually long lines the wait is very minimal. The staff here is very friendly and very professional. The food quality is great as always, however one thing I don't like about this location is that finding seating in the mezzanine food court can be tricky at times.“

“We all have that special restaurant of whichever food chain you fancy. Chick-fil-A is one of mine. Even though I live 8 miles from this location, and of course, there are two closer locations to my home, you guys stole my #1 spot. The wait was a little long, but it did not matter. The breakfast sandwich was perfect, along with the hash browns and the coffee. I always thought the coffee and food would be the same at all locations.... but NO. These guys did great.“

“*Update: April reached out and was sincerely apologetic about my experience. Explained team misunderstood when I requested a gift card because they have a specific name for theirs. Offered something of similar value on my app, appreciated the call, will be returning to this location.

Damian and Dominque are who I had a very disappointing experience with today. I ordered delivery andI was missing my yogurt parfait. I called the store was explained even thought it was their mistake I needed to call DoorDash to receive a refund from them. DoorDash explained it would be 7-10 business days. I called chick fil a back to request a gift card for the inconvenience, Damian said he could only offer a parfait replacement but I needed to pick it up since they don’t deliver. He did not seem empathetic to the situation nor apologetic about the mistake. My manager, who the parfait was for, was so upset she asked me to go pick it up. When I arrived I asked what the problem was about me requesting a gift card, after some back and forth with Damian he said he “would see what he could do” and stepped away to talk to Seil, I could not hear what they were speaking about but she made a disgusted face and I saw her mouth “no”. Damian walked back over to me with Dominique and said he could not offer me anything more than the parfait. I asked who had made the final decision and Dominique spoke for him and said both of them. They were not transparent about who had the final say. I genuinely did not think I was asking for much by asking for a gift card for the inconvenience. I have received cards from chick fil a for much smaller incidents. I requested a call back from the store operator, not the manager on duty. Damian confirmed I’d be receiving a call back from them. I will definitely be sharing my poor experience with my coworkers and clients about this location to avoid anyone else from having such a bad experience. I expected better from Chick fil a since they’re one of the few restaurants that still provide excellent customer service. However, this location definitely does reflect that. I will be going to other locations and encourage those I know to do the same after todays experience.“

“First time eating in. Loved that I was able to place my order in the app then arrive, select a table, and note the table number on the app. We sat for no more than 5 minutes and our order arrived at our table. I don't believe I will ever stand in line again.“

“I love chick fil a customer service amazing as always ???? and the honey mustard there is bussin ????? ? always a great quick and cheap meal, don't let the no Sundays get you down because every other day they got your back. I respect them for losing the business they could have on Sunday even if i don't agree with it. Anyway, go get some chick fil a ? “

“I tried to use my app, which required me to log in although I had used it recently. Very frustrating having to log in to mobile app. Not sure what caused it. I don't like the new setup at the Cutten Road location. I had to wait too long for just a cup of tea.“

“I'm going to start with the attention and customer service, it is definitely the best chick fill A with incredible attention that I have visited for many years. Many should learn from the training they are given in this place, I must also congratulate the leaders in charge, they have been doing a good job. As for the food, everything is always very good.“

“I didn't have a bad visit, but I got 2, 12pc nugget meals, and I watched people in a half dozen cars get out before me. The chicken was tiny compared to other Chick-fil-a's I've patronized. Service was solid in the drive thru, though.“

“Chick-fil-A has redefined drive-thru dining and customer service. This location is conveniently located, and whoever hires their staff does an amazing job. Every team member at this location has been great. Patient, kind, and works in excellence.“

“Who cares about the food...Chick-fil-A is a juggernaut. The girl that was helping was the best part of the experience. I was in on 2/29 at 10:55, give or take. She was so great. I hope y'all can pinpoint who I am talking about. If it wasn't sincere....she has to go to Hollywood. This was the best service ever. I really mean that.“