Customers` Favorites
Customers` Favorites
“The service was nice, and the restaurant was clean, and our waitress was amazing.“
Customers` Favorites
“Excellent service, great food, hope Guly recommend.“
Customers` Favorites
“Randall, the manager is really great. He’s taken care of me and my friends at the bar multiple times. I’ve always have a great time when I’m here and it’s on my weekly rotation. He’s great to hang out and talk too. 10/10 y’all should come around for a fun time.“
Customers` Favorites
“I ate at the one on Inwood today and they literally had some of the best nachos I’ve ever gotten at a Mexican restaurant.“
Customers` Favorites
“Outstanding service and attitude.“
Customers` Favorites
“Solid choice for Tex-Mex. Distinctive decor with a fun vibe. Straightforward menu choices—the chicken burrito was tasty and big-as-your-face as promised. Competitive pricing.
Free chips and salsa keeps you occupied while waiting for the food to arrive, making it a great place to meet with friends. Booth and table seating options.
Plenty of free parking.“
Customers` Favorites
“Todoo, exquisito y muy hermoso lugar“
Customers` Favorites
“I am from New York visiting my family, and from the moment I walked through the doors till the moment I left, MARCO took great care in serving me. He was professional, attentive, and had a warm personality. The atmosphere was clean and enjoyable. the food was delicious and prompt. I would not only go back there, but I would highly recommend this restaurant to everyone. Kudos and many thanks!!!!“
Customers` Favorites
“Maria is awesome! 😎👍 great food and even better prices!“
Customers` Favorites
“unfortunately this trip was not up to par.“
Customers` Favorites
“Met my daughter for dinner here and it was great! Nice atmosphere, great food and drinks.“
Customers` Favorites
“Once you’ve had Torchy’s Tacos you won’t want any other tacos. The food, service, and atmosphere is amazing. Our favorite place! ⭐️⭐️⭐️⭐️⭐️“
“We had the best service from Angel at MiCocina Lakeside Plano. He went out of his way to make sure we had everything we needed and even stayed late to close out our tab. Ask for him the next time you go!!“
Customers` Favorites
“Food was great . The tortillas are house made and delicious. The flan is excellent.“
Customers` Favorites
“Went today for lunch about 2:30pm It wasn't to crowded that was a good thing Food was really good as always but the server had a really bad attitude His face was like he was angry!! Maybe not with us but he didn't do a good service. At the end we went to pay and his face was worse and he put the bill hitting hard the table . I totally understand that everyone has a bad day but if you work on this kind of job You can not treat customers like that Hope next time I visit the restaurant He'll not be my server“
Customers` Favorites
“I was practically raised on El Fenix and it will forever be my favorite for the finest Tex-Mex cuisine !! 🤘🏻🤘🏻“
Customers` Favorites
“Went in for lunch today and had an absolutely fantastic experience. Riyah, our waitress, was outstanding. She was attentive, friendly, and clearly pays close attention to the details that matter. At one point my taco actually came out wrong, but Riyah caught it before it ever made it to the table and had it fixed right away. That kind of attention and care says a lot about the level of service she provides. We also had a great conversation with her, which made the whole experience even more enjoyable. Service like that is hard to find. We’ll definitely be back, and we’ll be asking for Riyah!“
Customers` Favorites
“Portions great, tortillas could use some improvement. Overall, good Tacos!“
Customers` Favorites
“So the plan was to go to the Court Rd location but this was closed and I was hungry!
But, it was fantastic. A few more options but that red salsa hits! They have daily specials and it was worth every penny!
Bonus- ice cream machine in the lobby! ❤️❤️“
Customers` Favorites
“I absolutely love this restaurant! Every time I come the food is just as fresh and good as it was the time before.
The servers are so nice, helpful and happy. I love the décor and the restaurants lay out. It is just an overall joy to have lunch or dinner at this place.
On this visit, I brought a friend who had never been before. We ordered the stuffed avocados, which never disappoint, and the brisket enchiladas. The brisket was so tender you could cut it with a fork.
Looking forward to my next visit to this wonderful restaurant.“
Customers` Favorites
“Update 3/15/2026
After submitting feedback, General Manager reached out personally and promptly. He asked thoughtful follow-up questions — requesting a description of the server and our seating location so he could review camera footage and identify exactly what happened. That level of diligence stood out.
When I provided the details, he responded with transparency and acknowledged it as a coaching moment, and was candid. He offered to mail a gift card and was notably respectful about privacy.
On returning to the restaurant several months later (again at lunch time) we found the food excellent as the first time and significantly better service. The gift card had some difficulty but I would recommend this restaurant and the responsiveness of management at this location.
Original Post:
We stopped in for lunch on Sunday, and the food was genuinely fantastic—fresh salsa, flavorful sauces on the tacos, great guacamole, and the standout: fresh-made tortillas and chips. The patio was also perfect for a fall afternoon: comfortable temperature, not too loud, and overall a great setting for a meal. They have a great kids menu of fun options. We were greeted by the hostess and seated immediately. The restaurant was busy but not 100% full.
Unfortunately, the table service was inexcusable and overshadowed what could have been an excellent experience. Our waiter disappeared for nearly 30 minutes after taking our drink orders, only delivering water to half the table before vanishing again because he ”couldn’t take our order yet”. The bartender eventually had to go search for him because he never returned. After prompting by the other restaurant staff he took our food order. The food arrived quickly and hot (delivered by kitchen staff not waiter) but several dishes were incorrect from what we ordered. Nothing major but chicken quesadilla came out as only cheese, no mushrooms on another dish came out with mushrooms. The server never returned so we just ate what came, my son actually like it. At no point did the waiter come back to check on us, no refills on water, or offer a second round of drinks.
The table next to us didn’t get any of the fresh made chips and salsa, which were delicious, so we shared our generous helping of two bowls for 4 people with them. Afraid they missed out on the salsa though.
The kitchen deserves praise, but the front-of-house service was the worst I’ve experienced in a decade of living in Dallas. With many great Tex-Mex and Mexican fusion options in the area, I beg you to go somewhere else… anywhere… for a restaurant owner this is the stuff of nightmares, front of house staff ruining your business.“
Customers` Favorites
“Delicious! The food is fresh and very tasty. Generous portions and reasonable prices make it all the better. My first visit, and I will definitely be back! I had the Mango Salad, vegetarian!“
Customers` Favorites
“1st time there. Really enjoyed the visit. Wait staff were good, food was good, nice decor with TVs around for viewing from any place. Said they had an enclosed patio upstairs but we didn’t go up. Parking available across the street which was nice.“
Customers` Favorites
“amazing food!!! Great atmosphere. friendly staff“
Customers` Favorites
“Great margaritas and awesome food“
Customers` Favorites
“Best burrito I ever ate! 😋“
Customers` Favorites
“Good service decent fast food. The hot salsa was pretty good as well.“
Customers` Favorites
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“Senor Locos Tex-Mex in Plano is by far one of the best places to eat in all of DFW - in my opinion. The food is outstanding, the service is great, the drinks are delicious. Overall, if I lived closer I'd be here almost every day!“