McDonald's in Richmond

“One of most clean, efficient and welcoming McDonald’s in the area. One of the best drive thru teams, quick and nice. Plus, they don’t usually make mistakes with orders. I don’t usually dine in but this location is also very pleasant to eat inside or at the tables outside as well. When we lost power we hung out there and the WiFi was so helpful.“

“I’ve been to a lot of McDonald’s locations in my life and usually I’ve been disappointed but not at this location, I come here for lunch some days around 12 pm and they’re always friendly, fast & efficient. My foods always hot and delicious thank you to the employees who show up and make a difference I don’t know your names but you’re all amazing“

“The best in Richmond on Southside order are place in a timely manner,very professional customer service n food taste like it prepared right,they don't mind bringing order out to car on time the one on hull st,they take for ever bring food out and no matter what you order you get small drinks,this the best my granddaughter what go no other one but the one on forest hill“

“Fast and accurate. Used the app to order food as we were pulling into the parking lot. Pulled up to drivethrough and gave order number. Asked to pull up. Food delivered immediately. Flawless victory!

Parking: Lots and lots of parking. Lots of mobile order curbside spots.“

“Don’t get to usually leave good reviews at fast food places lately but this morning was Awsome the older lady working the drive through this morning was so polite and who ever was cooking was fire cause that McChicken biscuit and sausage biscuit was beautiful…. Best breakfast I’ve had in a while…. Props to yall“

“Jalen was super helpful in showing me how to get my code and place my order using the mobile app, while in the DRIVE-THRU. They were patient, and afterward was incredibly quick in getting my order to me - without me having to pull forward and endlessly wait. I'm older so it was so nice to meet them and they show me so much patience, and kindness.“

“Great dining experience. Ordered off kiosk, dined in, Order number 871, Locator #37. Hot fries, fresh quarter pounder, and coke tasted like Coke only. Food delivered on a tray and no issues. Clean resturant and they are always cleaning. v/r, Dr. Ken King“

“Lol, we come here so often, they know my partner and I the moment we speak at the drive-thru. Bantering with the employees is always fun, and they've never gotten our food wrong once. We typically go through the drive-thru and don't eat in, but the staff is always great.“

“I been here a total of like 4 times at 4 different times of day and it was like a Christmas miracle. It's been a solid 3 years since I've been to a McDonald's that had good food AND MORE than pleasant staff. Beautiful, Elegant, 1 million stars“

“The atmosphere be mad wild sometimes with the conversations and lack of respect for the customers. The service is not pleasant either but Makayla( sorry if I misspelled) and another young lady( gotta find her name because she’s pleasant) has always been polite when I’ve been here or curbside. Kudos to them. Again I will find the other young lady’s name because their attitude is hard to come by when it comes to customer service“

“Fastest service ive received curbside ordering a quarter pounder compared to other locations! The food arrived warm, with napkins and condiments.
The curbide runner was also very nice, unfortunately i didn’t catch his name though.

7/16/2025 5:30pm“

“The woman serving the food at the drive through yesterday was the happiest, most polite McDonalds employee I’ve ever met. I should’ve gotten her name. The person taking the order was great as well. The food was as fresh as could be expected.“

“Overall, it was a good experience. I'm very particular about the cleanliness of a restaurant. I see that an employee was mopping in an area where customers were eating and he did caution tjem, however, I would have waited and blocked off the area for safety reasons. Safety signs were placed but the words were worn out. Overall the customer service was great. Very friendly and accommodating. I would recommend they improve on etiquette and safety protocol to keep employee and customers safe. Lastly, why is the logo on the McDonald's cup upside down? Not a good look.“

“I usually don't have time to write reviews but I just had too. The Lady in the back, in the chair is AMAZING!!! I had to pull into the parking space, to take a call before I ordered my food. I watched the beautiful brown skinned Lady do both sides of the drive thru & she was great. She was polite & so very very fast. Then when I ordered my food, I was greeted w/ a happy "GOOD MORNING". i didn't know what I wanted to eat, it's been so long since I ate breakfast at McDonald's. She assisted me so well & I ended up getting a #10. The steak was cooked to perfection, the grill onions & that creamy sauce, my word is was scrumptious!! The Customer Service & food keep me coming back every day so far, before work. I don't know her name i couldn't read her name tag ( my vision is bad) but whomever is in charge of compliments. Please acknowledge her beautiful spirit & how savvy & fast she is. My name is Beverly Pierce

Vegetarian options: They have egg & cheese on your choice of Biscuit, Muffin, Bagel or McGriddle. My favorite is egg & cheese on a hamburger bun. I also have a choice of round real cracked egg or a folded egg. They let me add the from onions on it as all. I special orderd scramble eggs & cheese on a tortilla. It was delicious!!

Parking: Parking lot was clean. People wasn't hanging outside of the restaurant like I see at some places.

Kid-friendliness: I haven't bought my grandkids yet. But the Happy Meals have plenty of options“

“Best McDonalds that I've been to in a long time. Came for breakfast and got a fluffy, warm chicken biscuit, hashbrown, and caramel coffee all for the price of one drink at starbucks. The inside is clean and modern, but still has a retro play area. Very friendly breakfast staff.“

“Great! Fried were scalding hot like we like them. Tasha was so friendly and wonderful! She even put some fresh ice water in a cup for my dogs which they appreciated very much during our 5 hours of traveling. Thanks so much Tasha you’re awesome!“

“Open late, conjoined with convenience store, easy access to I-95

Parking: Easy to maneuver corner lot...

Kid-friendliness: Kid's area inside...

Wheelchair accessibility: Is wheelchair accessible...“

“The staff at this Mcdonald’s have genuinely been there for me in some of my darkest times… so silly to say but hearing the kindness from the morning shift has turned my day around so many times and put a smile on my face. Everytime I hear them say “pull around baby” and they make me my gravy biscuit (which many locations in Richmond will not do despite having it listed on the mobile app) to order every single time. They now are recognizing my face and always call me by my name and wish me a great day at work. Thank you so much to the staff for being a kind face with a smile when i’ve really needed it 💛“

“I came to McDonald and was immediately greeted by the front cashier Leasia.she has exemplify in demonstrated customer service skills and greeted me with Great enthusiasm.i have been coming too this McDonald for quite some times and generally have problems, but today has been an exceptionally Great experience given the way that the Customer Service skills was render today. I hope y’all give this worker a raise and definitely keep her as a worker at this location because she is a great worker and I appreciate her ability and her agility I hope that she remains this way and becomes consistent with this. I look forward to seeing her again and having a great experience at this location. This will be My New Spot to come to for McDonald’s even though sometimes I don’t come here but this should be My New Spot to come I look forward to great. Customer Service goes such as today.“

“They gave me the wrong coffee. I asked for 5 sugars/ cream, I was given black only. The English muffins could be toasted a little longer. The order clerk talks so fast I have to ask her twice to repeat the question when ordering, but I'm noticing that happens everywhere!!“

“Everything everywhere is shrinking but prices are rising. The young lady at the window was extremely nice and helpful You can tell the day a short-staffed that time of the morning unfortunately but she kept a smile on her face and was very patient over the speaker so I want to thank her in advance good customer service“

“I met a friend of mine over there for breakfast. The place was pretty clean. You don't get customer service anymore really all you do is sign in on the machine and put your order in. So impersonal I'm not really liking all the self-service Tech stuff they've got going on. It's bad enough they're trying to divide us as people in this nation“

“The morning weekday staff is amazing. In particular, a lady named Flo (and couple more of y'all I can't recall names). I come most mornings for breakfast and they always treat me right and the food is a lot better than others in the area. Dining room and bathrooms are also clean. I can come here and do my morning calls and paperwork with no worries! Thanks“

“This is the most INCREDIBLE McDonalds I've ever been to! All my food was hot, made neatly, my sandwich had the perfect ratio of condiments on it, it wasn't falling apart or making a mess, the lobby was spotless from top to bottom left and right, they were all decorated for Halloween and the customer service was incredibly good. I will definitely be coming back for sure.“

“I usually try to avoid this McDonalds because the service is usually horrible. HOWEVER around 1:45 am on Thursday, 10/16 the service was outstanding the guy taking my order at the drive thru was very polite saying thank you and you’re welcome. Then the guy handing me my food asking did I need any condiments after handing me HOT food y’all the cheese was melted on the burger and the fries was hot I almost fainted. I always check my food at any fast food restaurant he saw me checking it and asked was my food to my liking. I said yes sir looks good he said great to hear cause we care about the customers here. Y’all I thought I was at Chick Fil A and after saying thank you I was waiting for my “pleasure” he said you’re welcome. I was shocked 😳 they were so polite and courteous. WOW! 10/10 for me.“

“First of all they have 0 customers services ? they be rude and don't mind being nasty rude!! I will never buy anything from this location ever again I don't care if iam starving!! The first experience was they sold me a recooked chicken sandwich soon as I took a bite out of crime chicken sandwich I tooth chip and I proceeded to open it to see what chip my tooth the sandwich recooked after sitting there for 2 hours I had to go to mcv that day and I was told I was blessed because if I would have ate the sandwich I would have had caught food poisoning plus I had to pay 400 to get that tooth repaired ? ? so basically I took a bite from a 400 dollar sandwich smgdh THERE EMPLOYEES NEED TO DO BETTER!!! THEN PEOPLE WONDER WHY I EITHER COOK OR EAT AT CERTAIN PLACES ? THEY NEED NEED MANAGEMENT AND STAFF ?“