3.4
Good
84 Reviews
43930 Farmwell Hunt Plaza Suite 128, Ashburn · 7.79 miles
Customers’ favorites
- Sausage Egg & Cheese
- Sandwich
“The food here is really good, and my kids love it, so we come here pretty regularly. I’d definitely recommend the food. The prices are on the higher side for a bagel shop, even for Ashburn, but that’s not really my issue. The one thing I think could really improve is the customer service from the owners. The ladies who are usually making the food are always friendly, smiling, and upbeat. Once your order is ready, they bring it out, call your number, and hand it to you, and they’re always pleasant and moving around taking care of everyone. The gentleman who is usually at the register is almost the complete opposite. He rarely smiles, doesn’t really engage with customers, and even when you say thank you or try to be friendly on the way out, you usually get very little response. The woman who I believe is also an owner is a little more personable, but overall there just doesn’t seem to be much effort from either of them to make customers feel welcomed or appreciated. I grew up in the restaurant and hospitality business, and something as simple as smiling, saying hello, or acknowledging a regular customer goes a long way. The food is already good, and the rest of the staff does a great job, so I honestly think just a little more effort from the owners on that side would make the experience a lot better. One other tip if you’re ordering: if you want something specific like a ham, egg and cheese or sausage, egg and cheese, I’ve found it’s better to just tell them exactly what you want on the sandwich rather than ordering one of the named sandwiches off the board. A few times I’ve ordered by the name and ended up with different or extra meat on it. I’m definitely not complaining about getting extra food, but if you want something specific, just spelling out exactly what you want seems to work better.”