4.0
Good
385 Reviews
504 Ramsay Way Suite 107, Kent
Customers’ favorites
- Carne Asada with Refried Beans and Spanish Rice
- Warm Jalapeño Cheese Dip
- Virgen Flavor Margaritas
- Traditional Carne Asada
“This evening, I ordered to go a Chile Relleno which is delicious, sadly it seems they were too busy, and forgot to include the chips, which I love too. To let them know about it, I ask for someone who speaks Spanish, this person spoke with me for a little while, and after I complained about the missing chips in the order, all of a sudden she asked me if I wanted to speak with the manager, I was surprised of this offer, but still I said, it was OK. Then the manager began speaking in English. I am writing this opinion for two reasons, the first one: I love the chips and I always want them in my order. And the second one: is to bring to your attention, the lack of respect to the Spanish speaking people visiting your restaurant, many of them choose you, because you speak Spanish there. I do not understand why? the girl had me speak with an English spoken manager, ( it sounded weird to me, since I did not request it) I thought, it was maybe because they did not want to be bothered, and they know that a limited english proficient person will not continue her/his complaint due to the language barrier. Please do not lower the standard of service with our Latino Families, we are your clients, pay the same and many times tip you more for a good service, we deserve an excellent service experience too. Responder1 min”