Customers` Favorites
Customers` Favorites
“There’s a reason Haidilao has become so successful around the world. Even after establishing itself as a leader in the hot pot industry, they never seem to stop innovating. Every time I visit, there’s something new.
But what truly sets Haidilao apart from everyone else is the level of service. And it’s not something that can simply be described as “professional” or “friendly.” There’s a unique culture here that makes you feel like you’re coming home when you walk through the door — happy, relaxed, and genuinely cared for. Many restaurants can provide high-quality, professional service. But that feeling of being completely embraced by a warm, joyful atmosphere, and being genuinely looked after, is something I’ve only experienced at Haidilao.
Over time, I’ve come to remember the names of many of the staff here. But two people I especially want to remember and thank are the managers, Kid and Vivian.
I’ve seen them handle the restaurant under intense pressure and keep everything running efficiently and smoothly. I’ve also seen how they respond when unexpected problems arise — staying calm and flexible, communicating clearly, and finding ways to resolve the situation. They have an excellent eye for detail, strong judgment, and the ability to make good decisions in challenging moments.
And a special thank-you to Kid. To us, you’ve become much more than a restaurant manager — you feel like family. We’ll keep coming back, again and again. And I genuinely recommend that everyone experience Haidilao for themselves — not only for the food, but for the unique culture and warmth that make this restaurant truly one of a kind.“
Customers` Favorites
“Great service and delicious food! The staff was incredibly kind and welcoming, which made the experience even better. The broth was flavorful and everything tasted amazing. I’ll definitely come back again. Highly recommend this place!“
Customers` Favorites
“A nice individual hot pot place in Burnaby. They are doing a buy one and get the second one half price promotion now. Nice place and good service. However, there is seem no air conditioning there. They need to fix the problem, especially in a hot pot place. No one can enjoy their food in such a temperature.“
Customers` Favorites
“I used a $20 off with $100 purchase ended paying $40 all in for 3 seniors. So I gave it 4 stars
If I have to pay regular price, then I might just give it 3 stars.
The regular price is over priced.
Pretty confused at first because the waiter told us to order from the tablet then told us to go to the buffet bar to get the rest. The tablet menu didn't have prawns but the buffet bar did. We weren't sure if there was extra charge.
Good selection of sauces and dessert bar. Also ended with a yummy yam ice cream.“
Customers` Favorites
“One of the things I really like about this hot pot buffet is the variety beyond just the hot pot itself. They offer a nice selection of complimentary snacks, side dishes, and desserts, which makes the whole experience feel more complete and enjoyable.
It’s also a great place to come with friends. The atmosphere is relaxed, there’s plenty of food to share, and everyone can find something they like. Whether you’re catching up or just hanging out, it’s an easy spot for a group meal.
Overall, a fun and satisfying place to dine, especially if you enjoy having lots of options!“
Customers` Favorites
“This is my favourite hotpot place to go to, I crave it almost every single week! My parents have been going here since my oldest sister was born and have been taking me since I was a kid, this place is truly amazing and will forever be my favourite comfort meal spot in vancouver. Staff are very kind and I have never had a bad interaction here. Highly recommend the kimchi hot pot which is my go to!“
Customers` Favorites
“great service and good was spectacular“
Customers` Favorites
“One of my favourite place to eat. Food is delicious.“
Customers` Favorites
“This is one of the best AYCE hot pot establishments I've ever been to!!! The quality and the flavour of the hot pot ingredients, chicken bone broth, and snacks are off the charts, and so are the popsicles given after meals, not to mention that we can get amazing beverages infinitely if we want unless they're out of supply!!! Because of this, I hope to go there again someday“
Customers` Favorites
“This place is fantastic, all of the staff are SO friendly, welcoming and helpful. Food was delicious also!“
Customers` Favorites
“My favourite hotpot restaurant :) I love the individual hot pot idea and all the ingredients are very fresh and tasty. Always have an amazing experience here“
Customers` Favorites
“Good, cozy, and clean would come back.
Ordered gamjatang hotpot. Very generous amount of meat, veggies and ricecake.
Love the side dishes and staff are nice to ask if we wanted refills on them. Overall, really good meal and good value.“
Customers` Favorites
“My favourite hotpot restaurant :) I love the individual hot pot idea and all the ingredients are very fresh and tasty. Always have an amazing experience here“
Customers` Favorites
“Best value late-night AYCE hot pot in Metro Vancouver.
At just $29.99, you get unlimited soup, meat, vegetables, and dessert. It’s an excellent value and easily beats many other AYCE hot pot restaurants that charge $50+ per person.
The tomato soup and cilantro & century egg soup were both flavorful without being overly salty. The sliced lamb was a bit fatty, but it was easy enough to trim off yourself. The lamb skewers were perfectly cooked with just the right amount of char and cumin.
The dessert station was a nice bonus, with milk tea and a variety of toppings to customize your drink. The service was friendly throughout the meal.
If you’re looking for a satisfying late-night hot pot without spending a fortune, Marble House Eatery is hard to beat.“
Customers` Favorites
“Nice place to go for brunch or lunch with your friends. The portions are huge, and the food definitely didn’t disappoint! But the best part of this restaurant is the ahjumma (Korean auntie), who is super friendly. She always checks in and asks for our feedback on the food, which makes the experience feel even more welcoming.“
Customers` Favorites
“We ordered here as they had decent amount of gluten free options and it was great. We ate in and then brought the rest to go as portions were huge. Inside is small and bit loud from people talking seems like largely a take out place but overall great spot.“
Customers` Favorites
“Pretty solid Taiwanese hot pot place. Broth tastes fresh, veggies look like they were chopped same day, and the meat slices come out nicely arranged, not frozen bricks. Lots of options for add-ons, so it’s easy to tweak your pot. Staff is chill, service pace felt okay, works for me.“
Customers` Favorites
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“First time hot potting. The waiter was so helpful and the food was delicious!!! We will definitely be back again!“