Tim Hortons in Surrey

“This Timmy's has the most confusing line up. There are no arrows to clearly direct you to the order area. People walk up to the counter and start ordering while you are standing in a line on the side.
Please change or get new signs. Put arrows to direct your customers to the line up.“

“I love this Tims, it’s a walk in so you must have patience because it’s also near a high school. Paulina and Laila are amazing at their jobs, rock star employees and I hope they never leave! So boss man/lady, don’t ever get rid of em or you’ll loose some good customers. 😉“

“I had a great experience at Tim Hortons. The employee simran was very friendly, polite, and helpful. My order was taken quickly, and served me with a smile. Even during busy hours, she stayed calm and professional. The service was fast, and everything was fresh and well prepared. I really appreciate the good customer service and will definitely visit again.“

“My experience at Tim Hortons was amazing, all the staff especially Ellaine and Kayla were hands on with bringing our drinks and food quickly even if the line up was long. This location has such an efficient service that's why we always get our morning coffees and breakfast here! Highly recommend coming to this location!!“

“This reviews going to both the gas station staff and Tim's, we went for lunch and ordered the pizza flat bread, my kids loved it. Also an guy was resting on one of Tim's table ( I guess homeless and under drus, but harmless) kind a sleepy in a weird position. We were concerned about his situation, but good ppl work there, they let him rest/sleep, and the guy who works at the gas station counter, knocked gentle at his table and ask him if he is ok. Yes, he was ok. Positive response, but kept sleeping . This was such a great thing to do, it showed also my kids how to behave around those vurnable ppl. Happy to see that and I feel safe at that gas station/Tim's“

“I went at this location at 10:55pm they were about to close store but still they still managed to brew me fresh steep tea. The evening staff was really nice and polite especially the long height girl. I think her name was khushi . Really nice service.“

“This is literally the only Tim Hortons location I have been to that has such polite and wonderful staff, always smiling always so friendly usually the same girls in the mornings and a younger gentleman. They have never got my order wrong thus far and I visit 4/5 times a week. Its always clean and welcoming I would go out of my way just to come to this location just because everyone is so friendly.“

“i had an absolutely wonderful experience dining here! The service was truly exceptional—our server was attentive, friendly, and knowledgeable, making perfect recommendations and ensuring our meal flowed seamlessly. We felt genuinely welcomed from the moment we walked in.“

“I visited there today morning, there was girl at the window her name was Rajveer, I was quite impressed with her customer service and the way she treated her customers is next level.
She always has a smile when she talks to me, and I take that as a positive sign.“

“Just came to get little snack during evening time the girl name sandeep is very polite and welcome everyone with happy face really did her job very professionally take my order and make it really good she also get similar features like famous punjabi artist nimrat khaira kudos for her“

“I'm a regular at the Surrey central Tim Hortons every morning, and I gotta say, the place is always clean and the service is super fast, even during peak hours. The coffee is always hot, and shoutout to crew member Ria for providing great service and behavior. The staff is extremely polite and nice to everyone, and their energy is contagious. I highly recommend this Tim Hortons!“

“The best coffee of all Tim’s in Surrey. Don’t know why every Tim’s makes different tastes of coffee. Some are watery, some creamy like milk tea…., but this one at Guildford town centre never disappoints me and makes the best quality and taste. Strongly recommended 👍“

“This Tim Hortons is usually really busy, but the staff works efficiently to take orders and prepare food in a timely manner. This is in vast contrast to the UBC Tims near the Walter gage residence. Per my previous review, my boyfriend and I waited an ungodly amount of time for a bagel and breakfast sandwich. For the amount of traffic they get, one would think they would prepare accordingly, like the KPU Tim’s has done. 5 stars all around!“

“Employee Ranjit is very welcoming and so nice to talk to everytime I visit this location whether its drive thru or at the front. She is always so kind and friendly and always makes the best veggie wrap for me as well as a fire latte. I highly recommend anyone to come here for an amazing morning meal + experience anyday.“

“I had a great experience at this Tim Hortons thanks to Kamal! She provided excellent customer service, very friendly, accommodating with my request, and made sure I didn’t have to wait long for my order. It’s always nice to be served by someone who genuinely cares about the customers. Thank you, Kamal!!!“

“I can always count on this Tim Hortons for a great experience, largely thanks to Jaspreet.
She makes me feel welcome from the moment I step in. Whether it's busy or quiet, her service is always exceptional. Thank you, Jaspreet, for everything you do!“

“You can always trust Timmy's for great food and drink. The staff do their best to keep tables and the whole restaurant clean, but it is difficult when they are very busy and some people treat their finished meal like, don't worry, someone will clean it instead of lazy me! I do wish the supplier companies would do a better job of labelling disposables as recyclable and or compostable.“

“Today was my first visit to this place, and it was a wonderful experience. The morning staff were friendly, efficient, and very understanding. A special thanks to Jensen (If I am spelling correctly) for being exceptionally sweet and helpful. She prepared my coffee right away when I mentioned I had to catch my next bus. I truly appreciate her kindness and excellent service! ☕✨“

“Wow! It’s been a long time since I’ve been to a Tim Hortons and left happy!

I went through drive thru today and the lady over the speaker was extremely polite and friendly. For once I didn’t feel rushed! I got a coffee and a grilled cheese, I was asked to pull forward which I’m totally okay with. The grilled cheese came about 4 minutes later and it was the most perfect one I’ve ever had. It was hot, fresh, super cheesy. I was a happy girl after a long work day.

10/10 would recommend this Tims over any of the others in the area!! Keep up the good work!“

“I only drop by here now and then on Saturdays after stopping at a clinic or restaurant nearby. Saturday mornings can get busy, but there’s almost always space to stay. People dining alone come and go, while groups seem to stay a bit longer. The service and drinks are good. 👍
Tims has free parking. There are also lots of other places close by if you want to explore, and Guildford Town Centre is right out front. 👍👌“

“My truck died right in the middle of the drive thru at the order speaker. Had to ask for assistance and they were right on the job! Sent two wonderful men out to push my truck out of the drive thru into a parking spot! I felt terrible but they were extremely kind and made the situation so much better. Absolutely wonderful service and kind people. Can’t remember the men’s name! But you know who you are! Thank you for the amazing help. And I still got my French vanilla nice and fresh! lol great place.“

“I visit this location almost everyday, the staff is really friendly and nice. When ever I walk in all the staff member say hi to me every time, even if they are busy they come up to me ask how I’m doing. Moreover, most of them even remember my order. Would highly recommend this store, it’s really clean, staff is friendly and speed of service is really fast. ❤️“

“Been coming to this Tim Hortons pretty regularly love the fast and efficient service, friendly employees, and a special shout out to Baldip - Who took care of my order when I came in through the drive-through last night around 9:45 PM extremely sweet lady !“

“Visited the Tim Hortons drive-thru last Friday and Salman served me. Easily one of the better experiences I’ve had at this location. He took the order quickly, repeated it clearly, and the pickup was smooth with zero mistakes. Efficient, polite, and actually paying attention. If more staff worked like Salman, the drive-thru would run way better.“

“Popped into Tim Hortons the other day for my usual double-double and a honey cruller. Gotta say, it hit the spot! The coffee was exactly what I needed to kickstart my day, and the donut? Forget about it! The staff were super chill too, which made the whole experience even better. If you're looking for a classic Canadian fix, this is the place.“

“I used to dislike this location because of the staff being rude and rushing everything, BUT the past 3 times I've come through the drive thru, it's been great. It is a high traffic location but recently they're managing it superbly.“

“I come in rush when I go to my work and wants quick service. But usually I do not get that. Today I am happy to write this for a girl named simran, she takes my order and made my drink in no time. I hope everyone should follow the same service. Good job girl!“

“I was with my husband and we ordered the food but they took a lot of time, staff was rude but when things escalated manager came up and apologized for the inconvenience and gave us free coffee for the time wasted. Manager was heartwarming and understanding, only because of her i am giving 5 stars otherwise you can guess. Thanks ishnoor👍🏼“

“I visited this Tim Hortons in Langley beside Fraser Hwy with three other families with kids. We had a wonderful time there. The place is clean and cozy, with a very good modern interior. The food is very good as usual, especially the coffee, sparkling ginger quencher, and donuts. The staff are friendly and helpful. It's a great place to spend quality time with friends and family. The only reason I'm giving it four stars instead of five is because the parking lot is a bit small and crowded. Other than that, I highly recommend this place to anyone looking for a nice and relaxing spot.“

“Team member was very friendly .today was my son birthday 🎂 day a very special day for him we never went for free birthday meal or drinks he took me many places no one offered him any treats. He asked can we go to timhorton Tim Horton. My mention to her that today is his birthday is there anything he can get she asked me check on the app if there is any off I told her that he is trun 10 year old today he is under age to use the app she asked him what would you like he told him icecap. That was so nice of her . She made his day we went around 9:00 pm . I forgot get her name. I just want to thank her. We need people like her who understand.“

“I’ve been coming to this Tim Hortons for over four years now, and I’ve never had a bad experience. Yesterday, my husband and I visited because I was craving something specific, but unfortunately they were out of stock — which was completely understandable since they were likely busy.

We were about to leave and go somewhere else, but the Assistant Manager, Inder, helped us and honestly made our day. She was extremely polite and patient. Even though they didn’t have what we originally wanted, she didn’t rush us or make us feel like we should leave. Instead, she kindly suggested a few alternatives and explained them really well.

Because of her helpful attitude, respectful tone, and great customer service, we ended up purchasing a few other items. It wasn’t about the amount we spent — it was about the respect and care she showed us. I truly appreciated her professionalism and kindness.

I told her I would leave a review because she genuinely deserves recognition. In over four years of visiting this location, I’ve never been disappointed, and yesterday’s experience proved why I keep coming back.

Thank you, Inder, for the excellent service!“

“I've been going to this tims location drive through in the morning for over a year and half. And it's the fastest that I've ever gone through. Thanks you guys for making my morning commute stream lined. Keep up the good work!“