Tim Hortons in Surrey

“This Timmy's has the most confusing line up. There are no arrows to clearly direct you to the order area. People walk up to the counter and start ordering while you are standing in a line on the side.
Please change or get new signs. Put arrows to direct your customers to the line up.“

“I just want to say thank you to Mherly & the team, for going above and beyond working hard every single day. It’s ALWAYS busy at Tim Hortons, the line never ends! But Mherly always has such a positive attitude everyday when I see her. I just want to take the time to recognize and appreciate Mherly’s hard work, providing excellent customer service, her positive attitude and always going the extra mile to make customers happy.“

““I always enjoy visiting this Tim Hortons! The food is fresh, the coffee tastes just right, and the service is quick and friendly. I especially like their quinoa rice bowls with chicken — they’re tasty, filling, and balanced, perfect for a healthy meal on a busy day. The staff here always greet me with a smile specially pauline and the atmosphere feels welcoming and clean.“

“I always have a great experience whenever I visit Tim Hortons, and it’s largely thanks to Rajveer! She is incredibly friendly, efficient, and always greets customers with a warm smile. Rajveer goes above and beyond to ensure the orders are accurate and served quickly, even during busy hours. Her positive attitude truly brightens the day and makes the visit enjoyable. Thank you, Rajveer, for your excellent service! Keep up the amazing work!“

“This is literally the only Tim Hortons location I have been to that has such polite and wonderful staff, always smiling always so friendly usually the same girls in the mornings and a younger gentleman. They have never got my order wrong thus far and I visit 4/5 times a week. Its always clean and welcoming I would go out of my way just to come to this location just because everyone is so friendly.“

“"I've had the pleasure of visiting this Tim Hortons location several times, and I must say, the experience has been consistently exceptional! The staff is always friendly, courteous, and attentive, making sure every customer feels welcome. The food is always fresh, hot, and delicious, whether it's a classic double-double or a hearty breakfast sandwich. The management team deserves a huge thumbs-up for creating such a warm and inviting atmosphere. Keep up the fantastic work, Tim Hortons!"“

“It was the best experience of my life at this tim horton specially because of the new handsome boy he is just amazing how positive he is with positive smile and completed my order so fast in a busy environment whose name is i guess salman and other staff members were also perfect soon i will back on this tim great customer service by the young boy“

“I'm a regular at the Surrey central Tim Hortons every morning, and I gotta say, the place is always clean and the service is super fast, even during peak hours. The coffee is always hot, and shoutout to crew member Ria for providing great service and behavior. The staff is extremely polite and nice to everyone, and their energy is contagious. I highly recommend this Tim Hortons!“

“Had the best experience tonight at the Tim Hortons drive-thru (July 15, night shift)! I always come during this night shift – they’re the team I usually see, and their service is always more than amazing. Super organized, fast, polite, and the iced coffee is always made just right. Tonight was no exception – the iced coffee was perfect, probably the best me and my friends have ever had from Tim’s. You can really feel the difference when they’re on shift. Thank you for always delivering great service!“

“Thanks Arshpreet for the triple triple coffee. The sugar was proper and i got a proper coffee here at tim hortons after a long time. Your employees doesn’t mix sugar or i don’t know if they forget to add sugar. But yeah this time it was perfect and was happy have a nice coffee. Thanks again arsh“

“I have been a regular at this Tim Horton’s since I work in the mall and this is the first stop that I have after leaving home. While the staff in general is nice and just gets their job done I just wish that Cynthia is the one who helps me out. She’s such a nice and friendly lady and everytime a person orders from her they leave with a smile. Rest of the staff should really learn some courtesy and customer service from her.Cheers to Cynthia for always doing a good job.“

“This gets a 5 star compared to other Tim's, I stop by a bunch for work and this one every morning I'm here my order is done fast, the staff are polite and efficient, usually a table to grab, and the make the food we'll. Some places I stop by can't even make a bagel. Always glad when I work by this area.“

“This is far by the best morning crew in the lower mainland. Raj, Ranjit, Rajpal and Isba are the best. Great ladies, great customer service, fast, efficient and always smiling regardless of how busy it is. I go out of my way to come to this location. Keep up the great work.“

“This Tim Hortons is usually really busy, but the staff works efficiently to take orders and prepare food in a timely manner. This is in vast contrast to the UBC Tims near the Walter gage residence. Per my previous review, my boyfriend and I waited an ungodly amount of time for a bagel and breakfast sandwich. For the amount of traffic they get, one would think they would prepare accordingly, like the KPU Tim’s has done. 5 stars all around!“

“I’ve been visiting this store from past one year but never really got a chance to drop a review. Team’s really
great and very engaging tbh. Big shoutout to Rachael specifically, she recognizes every customer by their first name and already knows what stuff they’re about to order, on top of it- Rachel’s always willing to make accommodations in case you miss something. Good stuff everyone, keeep up the nice work. Cheers!!“

“Went in for a couple drinks which were served promptly. Service was friendly 😃

Atmosphere was clean and organized. (The oooonly thing is that there was limited space for the queue…which is more of an architectural thing.)“

“Yesterday I went to this place almost at 10 pm when it’s their closing time and I had to buy a 20 gift cards and the girl name under Sandeep she was so nice and helped me at their closing time with a smiling face. She gave me a great customer service I really appreciate her work. Thank you!!“

“I went in the morning, the lobby was busy as well as drive through. The lady at the counter was friendly and my order which included croissant and steeped tea came so fast and fresh.

Vegetarian options: They have veggie loaded wrap

Parking: This location has its own ample parking as well as you can use save on food parking too

Wheelchair accessibility: Both entrance and exit entries are accessible“

“I visit this location almost everyday, the staff is really friendly and nice. When ever I walk in all the staff member say hi to me every time, even if they are busy they come up to me ask how I’m doing. Moreover, most of them even remember my order. Would highly recommend this store, it’s really clean, staff is friendly and speed of service is really fast. ❤️“

“Wow! It’s been a long time since I’ve been to a Tim Hortons and left happy!

I went through drive thru today and the lady over the speaker was extremely polite and friendly. For once I didn’t feel rushed! I got a coffee and a grilled cheese, I was asked to pull forward which I’m totally okay with. The grilled cheese came about 4 minutes later and it was the most perfect one I’ve ever had. It was hot, fresh, super cheesy. I was a happy girl after a long work day.

10/10 would recommend this Tims over any of the others in the area!! Keep up the good work!“

“Came here yesterday morning as a request from my son. The cashier was very pleasant and helpful especially because it was our first time. The coffee tastes great and we enjoyed the pastries they offered. Definitely better than Starbucks. We were told it’s the Starbucks of Canada and we all disagree with that comment.“

“I used to dislike this location because of the staff being rude and rushing everything, BUT the past 3 times I've come through the drive thru, it's been great. It is a high traffic location but recently they're managing it superbly.“

“Great experience staff were very nice and soft spoken. I went inside the store there was plenty of space to sit around and store was neat and tidy. They were quite a busy at that moment when I went there but the service was quick. The food was fresh and tastes good. Will come again to this location.
Daman, the assistant manager is very nice and calm girl.“

“I come in rush when I go to my work and wants quick service. But usually I do not get that. Today I am happy to write this for a girl named simran, she takes my order and made my drink in no time. I hope everyone should follow the same service. Good job girl!“

“I must say I was impressed by the service with hygiene which I received by a server at this location. She was an older lady, and she was polite, paid attention to detail. Despite the place being busy, she took her time to get my order right, and when she spilled my drink all over the lid and counter.. she actually wiped the counter right away and changed the order, wiped the lids again . I was expecting as usual to receive the dirty lids with the drink but not this time.. thankyou! She deserves the recognition.“

“I visited this Tim Hortons in Langley beside Fraser Hwy with three other families with kids. We had a wonderful time there. The place is clean and cozy, with a very good modern interior. The food is very good as usual, especially the coffee, sparkling ginger quencher, and donuts. The staff are friendly and helpful. It's a great place to spend quality time with friends and family. The only reason I'm giving it four stars instead of five is because the parking lot is a bit small and crowded. Other than that, I highly recommend this place to anyone looking for a nice and relaxing spot.“

“The worst customer service experience given by supervisor of this location named Kulvir, who always denies to blend whipped topping into ice cap. we go daily at this location, gets whipped topping blender whenever he is not on his shift but whenever he is on his evening shift, he denies he says to everyone that it’s a new policy by Tim Horton and we can’t blend it.“

“I had an amazing experience at Tim Hortons on August 25, 2025, around 9:30 PM at the drive-thru. I ordered a Cilantro Veggie Wrap and Steeped Tea.
I received my order from Hema, and she provided excellent customer service. She was very polite, professional, and friendly. The food was fresh, well-prepared, and tasted great. Even though Tim Hortons was very busy, Hema still provided fast and efficient service.

I really appreciate the great service and fresh food. Thank you, Hema!“

“excellent customer service….store front staff is always smiling and treats you very friendly. i ordered a turkey bacon club and 2 potato wedges and a iced coffee and they got everything ready within a minute which was really impressive. gonna come back again .“

“This is a good, efficient, fast & clean Tim Horton. I also like the wall mural depicting Canada & Timmies working together.

20240903 : Another great lunch with fresh coffee and a good beef sandwich, finished off with a blueberry muffin...??“

“Writing this comment , let management know that If you hire more employees like girl I saw yesterday REMPLLE . She makes my day . Her attention to detail and customer service were outstanding . There was big line-up on drive-thru . but she made the whole process smooth and hassle-free. Highly recommend her for anyone looking for top-notch service.“

“I've been going to this tims location drive through in the morning for over a year and half. And it's the fastest that I've ever gone through. Thanks you guys for making my morning commute stream lined. Keep up the good work!“