Starbucks in Fort Myers

“Don’t place your order at the remote drive thru kiosk. This location is near a four lane road so very loud and the person taking the order cannot hear. I ordered a venti vanilla cappuccino (repeated twice) then proceeded to pay window. I received a cup of black coffee only half full topped with foam. No vanilla. Not what I ordered. They cannot hear with all the traffic noise. Next time I am ordering from the pay window.“

“I am a teacher and Aleena noticed that I am always there in the mornings so she recommended downloading the app to get rewards. People that notice small things like that are few and far between and the fact that she went out of her way to make that connection speaks volumes to her customer service.“

“This is how every Starbucks should be run! The team here makes you feel welcome from the moment you walk in. They remember my name and usual order, which makes my mornings smoother and friendlier.

The manager, Brittany Susuzi, sets the tone perfectly - friendly and approachable, creating a cheerful environment that you can feel throughout the store. The staff clearly enjoys working here and it shows in their service. They're never fussy about refills and always accommodate requests with a smile.

Practically speaking, they're always well-stocked, including oat milk for those who need it. I am never worried about them not having something for my family to make a quick stop.

This location has become more than just a coffee stop - it feels like a neighborhood spot where you're treated like a regular, not just another transaction. If you're looking for a Starbucks that combines great service with a genuinely warm atmosphere, this is it.“

“Just want to send a shout out to Anastasia for providing exceptional customer service!She has memorized my order and made a recommendation about a cold brew when I was inquiring. I told her I would try it. She said if I didn’t like it, she would make my normal order. Mind you, this was at 6:30 in the morning and they were busy but she still took the time to meet and exceed my expectations! Great job to her and the staff! I drive out of my way to come to this location just because of the service!“

“I asked for the most sour thing that they had and they did awesome. It was perfect. I messed up the first time on the order cause I was reading off the ingredients of how you make it at home, but I’m just happy that I got the most sour thing ever and I’m so happy with it❤️ they were so nice“

“Location of this Starbucks is inside of a Target store. When walking up, an employee was sweeping from under the counters trying to retrieve something. The bad thing was, there was so much garbage underneath and she pushed it back under. This was an area that obviously should have been swept and cleaned a LONG time ago. Bad impression. The staff appeared rushed and uneasy. I've been to a lot of Starbucks. Nothing like this one.“

“I’ve been having a terrible couple of weeks. Mom had to have unexpected surgery amongst other things. I ordered a Brown sugar shaken espresso. I asked if the Bar partner to shake it like they were angry at it and the clatter of ice cubes in the shaker could be audibly enjoyed from the window.

As former partner of 18 years it really brings me a ton of joy to interact with partners and this store is no exception.

Thanks for the dose of 3rd place Partners!“

“Whoever made my Brown Sugar Shaken Espresso today deserves a raise. Hands down the best one I’ve had so far — perfectly balanced, smooth, and so good I had to stop and appreciate it.

Almost no wait time and super quick service, too!

Thank you for making my day!“

“My wife and friend had the Caramel Iced Protein Green Macha Tea (Grande), which both had so much ice the drink itself was likely 1/4 of the cup. I had the Vanilla Protein Latte (Venti), which was excellent. I wood have given 5 stars if the ratio of Macha vs Ice was more realistic, like half-n-half, or better yet 1/4 ice and 3/4 Macha tea. I recommend shaking the Macha tea in a separate ice container (to chill it) then pour it into the cup with 1/2 or less ice, but I doubt Starbucks will incorporate any recommendations from a semi-normal veteran. Regardless, if you want a Protein drink from Starbucks, I recommend having the Vanilla Protein latte (hot), or ask for 1/3 or 1/4 ice in your cup. Sip well!“

“Went through Starbucks drive through and I believe the girl's name was Emily. She was amazing. I was kind of having a bad day.But when you get customer service like that and a positive attitude, it changes everything. Wonderful personality“

“Wonderful service at the drive thru! I just pulled in a few minutes ago and I was helped by gentleman who was able to help me pick out a decaf coffee.
It is always nice when you go somewhere and are served with a genuine smile.
Thank you!“

“The manager there is so nice her name is Isabella. And their place is clean and nice. I tried their protein matcha it was delicious. Thank you Isabella for listening to me I appreciate your time 😊 I recommend this location and will be going back soon 😊“

“This Starbucks is really good, the location is nice, the building is very very nice and really big. Probably the biggest starbys I’ve seen. Drive thru was done really well, flow of traffic in said drive thru has been great the 3 times I’ve been there since yesterday while working down here. Absolutely recommend!“

“Love the coffee as always, ordered my usual croissant and hot caramel macchiato. On a Tuesday afternoon, I was able to use the wifi and have no issues with the Internet speed, considering how many other people were also working. The staff were nice and the customers were also very considerate. Very busy as expected for the afternoon, the barista's customer service was polite nonetheless. Great Starbucks, wish I could make it my regular stop!

Kid-friendliness: It's more of an environment for older kids and adults. You don't usually see kids in there for longer than it takes to get their order.“

“Note: this is for the Starbucks which is across walkway from the bagel place and not for the location by the CNBC store--because for some reason, there needs to be 2 Starbucks 100 feet from each other. Great service and friendly staff. My matcha frap was made to perfection. Since matcha is relatively new for Starbucks, their matcha drinks are very inconsistent from store to store. The strength of the matcha varies widely and wildly. This one, at least this server, got it right“

“I am impressed with the changes made here. The condiment bar is open and well stocked. The service is much quicker and the baristas are friendly and helpful. Starbucks seems to be returning to the things that we all enjoyed before Covid. Good job!“

“Early flight and the staff working here this morning held it together like a true team. All friendly, very helpful, they figured out process to keep the flow moving through the rush! Even through the heavy traffic and some customers nagging, they still continued to smile and answer with kindness. Very impressed. They should definitely be applauded for today! Thank you all! Keep up the great work!“