4.8
Superb
359 Reviews
301 East Cromwell Street, Baltimore · 5.05 miles
“Over 1000 miles into our road trip, hours of time in Baltimore rush hour traffic, $30 in Uber rides to and from our hotel just to find a note on the door that says they are closed for the rest of the day. Had we known, we would planned our trip way differently. No website posting just sign on the door. Thanks for the MASSIVE waste of our time. UPDATE – October 20, 2026 I believe exceptional customer service deserves just as much recognition as a disappointing experience deserves criticism. Following my original review, Renee, Sagamore's Director of Hospitality, personally reached out to address my concerns. Over the course of several exchanges, she demonstrated genuine professionalism, compassion, and a sincere commitment to hospitality. For the record, I feel heard, and that's entirely a testament to Renee. I'm updating my rating voluntarily, not because anyone requested it or because I received anything in return, but because Renee's response has genuinely changed my impression of Sagamore. Someday, another trip will take us in that direction, and I'll gladly give Sagamore another opportunity. Thank you, Renee. You've demonstrated that genuine hospitality extends well beyond the doors of a distillery.”