Chick-fil-A in Charlotte

“Typical great customer service that is the norm for this chain.
One complaint/suggestion:
The drive thru line was extremely TOO long with only 1 or 2 cars in the mobile thru line.
They should have directed some drive thru cars to the mobile thru line to cut down on the wait“

“By far, the best CFA I’ve ever been to. I was greeted at the door and seated where my order taken and brought to me. Sandwich, fries, and cookie were good and very fast.
Jorge (dining room staff), you are destined to be successful at whatever you do. Every employee I saw in this restaurant seemed determined to make each customer’s visit memorable.“

“The young man Michael who took my order this evening was so amazing, knowledgeable, kind, and just a ball of sunshine really made my day. And then we have Keith (Trainer) who refreshed my drink before I left just out the icing on the cake. Amazing job guys“

“This place always has amazing service and food. I’ve been to I don’t know how many Chick-Fil-A’s and this one always stands out. The people there are always so kind and have a smile on their face to greet the customers. One employee in particular, I think her name was Lacey, seemed to make not only the customers but also the employees feel like they were valued and accepted. She gave each customer that came to her register a compliment and I know that made their day. I just wanted to leave this because I believe she should be recognized for her outstanding service!“

“Two different instances, incredibly convenient location. (I'm staying at the Holiday inn across the way)

It's very nice to know you have guaranteed top tier service right next door to you.

Super speedy, really yummy food!“

“The people that work here are the nicest people. I came in to get out of the cold and they welcomed me without reservation. Such wonderful people. One gentleman, Shawn, was so sweet. I have nothing but praise for him. Thank you, CFA Arboretum.“

“Honestly they got me with the hot fresh free sandwich but I’m doing my best to avoid this place at all costs. The place is superb on friendly and accurate service but the food quality we know is killing us all. I made it my resolution to not eat any chikfila this year and it’s not even the end of January and the app got me again. Ughhh I promise to do better. Chikfila needs better ingredients—more natural and get rid of all the extra ick. Please don’t kill us with deliciousness. It’s truly not fair!“

“I got to this cfa all the time and the food is always so good and the service is always amazing! Today I pulled up for my mobile order and my car started smoking from under the hood. Luckily two guys working at CFA were there to help me and check around under the hood. I know that’s not food related but I really appreciated them taking the time to investigate and help me out, that was really, really kind!! I called back to get their names so I hope I have the correct ones, thank you so much Connor and Marcos!!! I greatly appreciate y’all!“

“I ordered here multiple times while in town. It can get quite busy after work, but they do a really good job with moving the line forward and getting you through the drive-thru. No issues. The young adults were very professional. Quite impressed.“

“Visited this location, the service was friendly as expected but they forgot all my salad toppings and sauces and silverware so had to come back around to get it. The banana pudding milkshake is really good if you like banana pudding, definitely would recommend.

Parking: Depending on the time it can be a little difficult to get parking“

“Located inside the BOA Plaza. Had to run an errand at the Walgreens and stopped in for breakfast. They were slammed! But they got us in and out swiftly.I got the 10pc chicken minis meal and a Sunjoy. The Sunjoy was okay. It wont be replacing the lemonade in future. The tea watered the goodness down. It wasn't horrible it just wont be getting my attention in future.“

“When a customer asked for four mayonnaise packs that means to give them four packs of mayonnaise, not two not three but 4. Get it right people don’t ask me how many condiments do I need or want if you’re not gonna give me what I ask for.“

“Food was good. Service could have been better. The wait on drinks was delayed, due to not having drink holders provided.

Vegetarian options: They have kale salad, side salads, waffle fire and other options.

Dietary restrictions: They have option to meet your diet restrictions.

Parking: Plenty of parking at Davis Lake location

Kid-friendliness: Kids love Chick- fil-A.“

“Always satisfying! I order no salt and I received that by management ... crew are lazy at times and keeps dropping the salty fries back in the grease . . Yeah I know how it goes I use to work fast food! Thanks to management for keeping customers satisfied!“

“So I went here last Thursday, the first time back since they renovated. The mobile app drive thru is awesome! Such a great and convenient feature. And it was so nice to see that some employees still remembered my name. Yayyy, CFA is back open!“

“It's another Chick-fil-A. Warning though, it is impossibly busy during lunch hour. It seems like a quarter of the students on campus are here and the 1.5 hour wait is not worth it.

Wheelchair accessibility: There is a ramp to get in with automatic doors.“

“In the Southpark food court. Very busy, but CFA associates were on top of it. Food was their norm, excellent. Rate down on atmosphere because a food court has none. The court is fairly convenient to parking though instead of being stuck in the middle of the mall like it once was.“

“Me, my aunt and a friend of the family treated us to lunch here and we all enjoyed our food as well as enjoyed a nice atmosphere to catch up in. They both ordered the #1 with fries and of course I'd switch it up a little, haha. I went with the #2 and went for the kale krunch salad which I would've been fine just eating that because it was so good! Anytime you can get a great tasting kale salad I say go for it, you can't go wrong and then the pecan topping makes it that much better!“

“Very nice employees, very good food. 30pc chicken nugget and a large fry can feed 2 people if you're hungry af.Wholly recommend the place."How much sauce can you give us before you start charging us?""We don't charge""5"“

“Nuggets are always great but if u ask for tea. Ask for extra ice n sugar or u get a cup of tea no ice makes the cup flemsey and u just gotta ask for sugar or it'll be sugarless

Kid-friendliness: Staff ⚕️ always nice to kids and u always have a choice to sub with for kids like my grandson he is all Abt sum nuggets no sauce just fix his ice creme he dips his nuggets in that chocolate ice creme and eats ever bite .loves the brownies ?“

“This is a below average Chick-Fil-A. Now, that means it’s still much better than 90% of fast food establishments. Staffing seems to be the issue since issues are inaccurate orders and wait times. But food was always good. Zero complaints there.

Atmosphere gets a knock for removal of the indoor play place.“

“They got the order correct were patient and listened instead of rushing us because they had others waiting to order. Always smiling and despite how busy they were we got our order quick.

Kid-friendliness: Yes even has a playground but do have a height limit of 54inches.

Wheelchair accessibility: Yes“

“Catering order recommendations! I recently did a catering order from the Daly City location…was extremely displeased but learned my issues were isolated since Chick-fil-A is a franchise and each location operates differently. Below are some tips and pitfalls I encountered. 1. A good location will call to confirm your order 24 hours before. This is critical since time and location matter 2. Ask about your delivery options. I learned less than 10 minutes before my order was supposed to be delivered that “I did not achieve their minimum quantity for delivery so my order would be pick up only” 3. It is easy to mess up am and pm for your order (7:15am vs 7:15pm) so always double check I will NEVER do a catering order from Daly City/Serramonte location. Customer service was horrible, did not work with me to resolve my delivery options, manager never called me back. Would have appreciated some concessions given all the trouble I encountered and scrambling at last minute“

“This day October 30,2024 around 5.30 pm, I visited this place for meal of spicy chicken sandwich. Trust me this is the best spicy chicken sandwich I ever had at chickfl A my entire life
I ate the same meal many times at this location in the past and it’s below average, but this day it’s absolutely delicious!!!.
@chick-fil-A why can’t you make exact same spicy chicken every day. This would attract lot of customers.“