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“As always chick fil a shows the way at every location you go to. Every restaurant establishment should take lessons. The food is great , service is top notch. Our server was Alassandra. Hayden was great also. She was on it doing a great job, with a smile and great attitude. Kudos to the chick fil a staff“
“Every time I come to this Chick-fil-A, I leave impressed. The staff is always so friendly, my order is always right, and the food comes out quickly and fresh. You can tell the manager (Jayda) really cares because the whole team works together so well and treats people with kindness. It makes a big difference when you feel genuinely welcomed, and this location nails it every time. Thank you for making each visit such a great experience!“
“I am in sales and spend a lot of time picking up meals, and had to come leave a review for Kim, the manager at this location. She was lovely and calm and took the extra minute to take care of me and make sure I had everything I needed. I will definitely be using this location more often!“
Fast Food • $
“Two different instances, incredibly convenient location. (I'm staying at the Holiday inn across the way)
It's very nice to know you have guaranteed top tier service right next door to you.
Super speedy, really yummy food!“
“Just wanted to say I come here alot for breakfast on my way to work. Brodie, one of the guys running the tablets in the drive-thru. Is an all-star. Great attitude, calm but quick, even remembers my name every time I come through. Recognized some of my car stickers and was friendly talking about them without holding up the line or anything like that. Hopefully Brodie is valued and appreciated as an employee, lord knows he deserves it and more!“
“Went through the drive thru the other night to grab some sandwiches and service was great. No wait in the drive thru and not crowded for a Saturday evening so I was happy about that. Food was good - hot and ready. Reread my order to me and did not forget anything I asked for - very pleased. They popped the tabs on the drink to make it easy for me to say what is what. Only bad thing I don’t like is this location does not have a good parking lot or drive thru location. Restaurant location and drive thru service on point though.“
“The people that work here are the nicest people. I came in to get out of the cold and they welcomed me without reservation. Such wonderful people. One gentleman, Shawn, was so sweet. I have nothing but praise for him. Thank you, CFA Arboretum.“
“Located inside the BOA Plaza. Had to run an errand at the Walgreens and stopped in for breakfast. They were slammed! But they got us in and out swiftly.I got the 10pc chicken minis meal and a Sunjoy. The Sunjoy was okay. It wont be replacing the lemonade in future. The tea watered the goodness down. It wasn't horrible it just wont be getting my attention in future.“
“I ordered here multiple times while in town. It can get quite busy after work, but they do a really good job with moving the line forward and getting you through the drive-thru. No issues. The young adults were very professional. Quite impressed.“
“This location is always a hit. They have such an amazing staff who is always so friendly. The wait is not long and the food is always amazing. The atmosphere (when we do go in) is always clean and my son loves to play on the equipment. It’s always clean when we go and not crowded.“
“When a customer asked for four mayonnaise packs that means to give them four packs of mayonnaise, not two not three but 4. Get it right people don’t ask me how many condiments do I need or want if you’re not gonna give me what I ask for.“
“So I went here last Thursday, the first time back since they renovated. The mobile app drive thru is awesome! Such a great and convenient feature. And it was so nice to see that some employees still remembered my name. Yayyy, CFA is back open!“
“{{I want to put this at the top 1st, the only bad reviews this place gets is bc of the traffic and building setup which is very unfair!!!!! Review them on the quality and taste of your meal, the service, cleanliness etc etc. leaving a 2 star review saying food fine but traffic is this and that isn’t right}}
This is my favorite Chick-fil-A, always consistent with food tasting great✔️ , it’s always a clean✔️, friendly staff✔️, and welcoming environment✔️ ..... I can’t brag enough on the staff, they’re amazing every single day (even days where they’ve might have had a hard/long night/ didn’t sleep they never bring anything but their best to work). My boyfriend and I go thru the drivethru every morning for his hash brown bowl:) he gets the sausage bowl (add bacon, no salsa, 2 ketchups) and it’s always correct, fresh and tastes great. Other places put theirs together a lil differently bc he won’t order it anywhere but here... :) Boyce is wonderful. The whole drivethru crew is great! Every part of this Chick-fil-A is on point. So anytime we’ve ever needed anything special/specific they will always come thru. Now around lunchtime (and most mornings) this place can get PACKED full so if you encounter a line, don’t always panic... it’s never as bad as it looks, the crew that’s outside taking orders gets the lines thru much quicker and the system they have is very efficient and gets people thru quickly. Only issue I have with this Chick-fil-A is I wish it was BIGGER lol, and sometimes it’s very hard to turn into if your coming from downtown, making the left into there can be tricky and sometimes you just have to be patient :) Chick-fil-As are owned by different owners and run differently, I love how this one operates and it seems everyone is happy 😃here (which you can tell when workers are hating life at other jobs).“
“Let me tell you about Chase — the absolute legend working at Chick-fil-A. This man isn’t just an employee — he’s a customer service savant, a drive-thru diplomat, a nugget-distribution ninja.
From the moment I pulled up, I knew Chase was built different. He greeted me with a smile so sincere I nearly cried. I don’t know what kind of training program Chick-fil-A has, but I’m 97% sure Chase is running it behind the scenes while also solving world peace during his lunch break.
I stuttered through my complicated order (add cheese, no pickles, two sauces, one fry extra crispy — you know, the usual chaos), and Chase didn’t blink. He nodded with confidence, like, “I’ve trained for this moment my whole life.” And guess what? The order was perfect. Not Chick-fil-A perfect. Chase perfect. A higher standard.
Not only did he handle the order like a seasoned pro, but he also made polite, non-cringe small talk that made me feel like I’d just gained a new best friend. He said, “My pleasure” with such conviction, I almost believed I was the only customer he’d ever served. Like I was the main character in a rom-com where love is spelled C-H-I-C-K-E-N.
At pickup, he handed me the bag like it contained holy artifacts. Everything was tucked in neatly, with the sauces placed like they’d been arranged by a tiny food stylist. The fries? Hot. The nuggets? Golden. The vibe? Immaculate.
Chick-fil-A, if you’re listening: give this man a raise, a cape, a statue outside the building. I don’t know what kind of magic Chase is working, but I’m 100% here for it. If Chase ran the DMV, people would actually be happy to go. If he ran for president, I’d vote twice.
In conclusion: Chase is the GOAT. I came for a spicy deluxe. I left with restored faith in humanity.“
Fast Food • $
“Very nice employees, very good food. 30pc chicken nugget and a large fry can feed 2 people if you're hungry af.Wholly recommend the place."How much sauce can you give us before you start charging us?""We don't charge""5"“
Fast Food • $
“It's another Chick-fil-A. Warning though, it is impossibly busy during lunch hour. It seems like a quarter of the students on campus are here and the 1.5 hour wait is not worth it.
Wheelchair accessibility: There is a ramp to get in with automatic doors.“
“I think the staff is great, that works there. The only thing I did not appreciate was the manager correcting her employees in front of customers. I felt like that was something that should’ve been done in private. The look on the girl’s face when her management was talking to her made me feel bad for her. I simply asked her opinion on the frosty coffee. And got a honest response back. And I apologized that.“
“This location has greatly improved in service & speed since it first opened! The team is friendly, efficient, and the food is always the same great reliable taste. I also love how they will sometimes host community events for the neighborhood — great addition to east Charlotte!“
“My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.“
“In the Southpark food court. Very busy, but CFA associates were on top of it. Food was their norm, excellent. Rate down on atmosphere because a food court has none. The court is fairly convenient to parking though instead of being stuck in the middle of the mall like it once was.“
“I don't normally go to places like CFA and definitely not at an airport yet there I was on hour 8 of interminable delays needing to eat a little something. The line at CFA was quite long but it was the only appealing option so I waited it out. The wait was not bad given the line and the customer service was what you would expect. My salad was packed with meat, a full meals worth and was only $11. A salad like that at any other airport food place would have been $20.“
“Last 2 visits have been less than ideal for a Chick-fil-A experience. Left drive thru without my complete order. Had to go inside just to be met with an attitude from young lady at the register. Chick-fil-A is now no different than any other fast food chain. That signature service is slowly fading away.“
“I go to this Chick-fil-A all the time! Yes, they're super close to my office. But. The management and the staff are just always SO nice to me. Always so helpful and pleasant - I really appreciate everybody. It's such a great atmosphere, and everybody is so helpful. Miss Celena and Miss Deanna or may be Deena - I apologize! I have glasses but STILL can't seem to be able to read. But - you two in particular are just so incredible. Every day. I wanted to leave another review - because you ALL deserve it. And. You ALL DESERVE A RAISE!“
“Dominique is the best! He took my order at register and he has such a great personality and is so nice! He made my experience even better. I work at Starbucks at Blackney and he came in to get a drink and I was so excited to see him. Dominique is truly a great person and has great customer service!“