“Majed and Jamal at this Dunk’n Doughnuts location provided amazing service. They greeted me warmly and helped me with some good recommendations. They really cared about making my visit enjoyable, and they worked well together. I had a great time! Very commendable.“
“It's a really nice place to buy a cup of coffee, or or an iced coffee, or anything else that you want to eat or drink from that store. They keep the store, including the front counter nice and clean and neat. The behaviors coming from the customer service representatives are not all that great, but they are okay. If you have enough money to spend on the food that they sell, then you might want to buy something from them.“
“Right now dunkin has a option where you can get a free donut or a 1 dollar donut with a purchase. For any coffee drinker and donut lover i think its a good price. Dunkin has more options then just coffee. You can get some juice as well for kids.“
“Very busy in the morning, with all the yellow buses so, be careful where your park, they have everything you need on the go, and they provide service with a smile.Parking: There are many school buses in the, so be careful as night not blocked in.Wheelchair accessibility: They have a ramp“
“I come to the Dunkin’ Donuts every day before I get to work. I usually use the drive-through. LUCKY has such good energy! I love how self serving she is, she makes her job seem fun! Always always gives me exactly what I ask for. Small iced caramel latte with one pump of caramel. And I like my latte with cream… this is the only dunkin that actually listens and doesn’t has lazy workers! Highly recommend!“
“Clean, fast, service, the server wears a gloves when serving food (shouldbe)...very welcomed, loved it. He was pleasant too. GreatParking: Store has two ways to enter its main door...great (don't have to walk around to enter store)Wheelchair accessibility: Wheelchair accessible with clean signs“
“I gotta say I never seen the employees take they time on my breakfast sandwich uh the am rush this young man did just that i was in a hurry for work i was a lil agitated waiting but let me telll yalll when i say every bittteee was amazing sausage egg and cheese on a crescent it was perfect i did not have to reheat it once I settled at work thank you keep doing what you do take your time!!!!! ❤️“
“We were traveling with our Australian Shepard, and needed a pet friendly restaurant with out side seating. This is an express cafe, you order inside, and they bring your food to you. The sticky buns were excellent, The breakfast sandwiches were made with delicious fresh croissants. We liked it so much, we went back twice. We normally go to eat on the waterfront, but this cafe was in a sheltered location without so much wind, so even though it was a cold day, the location was good. We would definitely go back.“
“Customer service is amazing they do have a doorman and a walk thru service. Fast food is fresh, workers look happy, place is clean, and parking is perfect but, there are crackheads that beg for money. But not the doorman crackhead he's different! He's providing a service and merely asking compensation for it.“
“I teach basketball nearby and never miss an opportunity to drop in for their hash browns I like mine "well done" and they cook my hash browns to perfection.Kid-friendliness: Families in that part of the Bronx frequent the store regularly.Wheelchair accessibility: No steps. No ramp needed. Everything is ground level.“
Coffee Shops • $
“The location is convenient-right by the train stop and Bus Stop. You will see a lot of people for that reason. I always stop by when I walk home. The line move fast. Services can’t complaint. The employees always treated me with respect. A bit dirty. But is because all the traffic of people that apparently doesn’t know where the garbage.“
“Food was great and best of all was the service I received from a beautiful young lady with a great smile. Customer service at its best. Too bad I didn't get her name.She took the time to answer all my questions about the assortment of frozen drinks DD has to offer. Thanks I appreciate that. I'm sure to return to this location when back in town. People will travel miles for excellent service. Keep up the good work. ?“
“I normally don't like Dunkin. However today was a long day. Stuck in traffic for 2 hours to get to the airport, only to hear that my flight was canceled and no more flights for several days (after waiting on line for another 2 1/2hrs). I hadn't eaten all day. I left the airport went to get gas and stopped at the Dunkin right off the Cross Bx Exp. I told the guy I needed the strongest iced coffee they had and he was so nice. He hooked up my coffee. I would definitely go back.“
“Good, clean spot. Well, what can I say, it's Duncan Donuts--great coffee, especially dark roast. Like an old fashion once in a blue moon. Cannot attest to sandwiches...grill cheese sandwich is good except I need 4 people to help eat it...?...it's just that the portion is too big for me..might be perfect for you. ?“
“The location is in a very good area for customers! I liked the location. It had a nice seating area & the cashier/servers were nice. It was quiet and not messy, just needed a little pickup of the straws. The service was good but it could have been better. My cashier was sweet and took my order and she got my wrap incorrect and ny hash browns weren't well done like I had asked for. When I had left I had noticed but didn't want to go back in because I was already in a rush. I would definitely like to go back and sit down and enjoy my fast breakfast!“
“It was NOT a good place to be. But NOW a BENGALI young amazing man works here. It seems like he knows what he is doing. Super enthusiastic & passionated. I HIGHLY RECOMMEND his service. Love this young dude! Keep up your good work man! ?“
“I love the order ahead process the way it works here you go over to another side look for your name on your iteams an leave ....other places I have had to wait tell them my name or order number its not their they have to remake so this is very nic“
“I come here cause I live in Skyview towers, I come here for the ice cream. The ice cream is delicious like always, service is not that good, I've been here twice this week an the people behind the counter are a little not with it Maybe overwhelmed or something cause I ask a question about the ice cream an they just look at me like I'm a ghost so I don't know what that's about. Inside is nice an spacious an cool an comfortable.“
“I was the only one waiting to order. No one was at the register. The woman was making someone order, and the other customer server was cleaning the mess. Finally, he stopped cleaning and took my order. I received it quickly it tasted good but was not well put together.“
“Children working part-timeI feel like an elementary school student.As expected from the Bronx!It seems like you love animeHey, are you Japanese? Where did you come from? andA story about Akihabara, Tokyo.It's too cute and anime is educationalI feel that it has the potential to bring about peace.?️?️?️Definitely come! We shook hands and parted ways.“
“I have different dunkins I visit throughout the boroughs of NYC and this one is close to home, the staff knows me, knows my order even before walking through the door. My iced coffee is always on point, the owner is always upfront helping out the line whether it's with being a cashier, batista, or on drive thru. I am truly blessed to see and come into an establishment of young black/African American culture. I support this location to the fullest.“
“I have been there about 4 different times, & it was in December when they have those wonderful Holiday drinks. The employee's who made them did a very good job. Made them exactly how they were supposed to be made, & the employee's were very respectful as well.“
“Barista Micheal is the best DUNKIN DONUT ? employee ever!!! He is always energetic, polite, plus he greets everyone with a big smile ... his cold brews and macchiatos are amazing!! Just right, not to sweet perfect and fresh late night brews! This location has free parking a gas station and convenience store.“
“Great place, always get the order right especially during rush hour, and the people are very friendly. And I've been to many DK, but this one is more consistent when it comes to getting everything right the 1st time.If you're driving on the hutch it's worth getting off the exit and visiting this Dunkin, as it's also cheaper than the highway prices.“
“Been here 3 times in the past 2 weeks, I was very hesitant to go here at 1st because I used to see all the crackheads and hobos outside but they didn't have any when I went, and the crew makes sure to kick them out. I've only gotten coffee, a bowtie, and a banana. Service was great definitely going back. ? thank you.Parking: Its street parking, but I have had luck the 3 times I've been here with parkingWheelchair accessibility: Yes, they have a ramp...“
“I like this store its clean and they know how to make the coffee very good the two girls that work there they are very friendly but the one works in the afternoon in the cashier is name "ali" he is short he has a beard every time when i go over there he is always saying something about me in his language and he is always laughing with his co worker and make funny face about me thats why I gave you guys a 4 stars for an employe like him make you guys loss customers and I want to bring that to your attention it's not only me that have the same complain it's a lot people that have it to and I am a regular costomer that's comes to your store thank you“
“We come to this store to fill our hunger and coffees for a while now and finally they have the best hire. Everyday we see this new kid name Injamam Karin and honestly he is tge best so far. The way he welcomes the guest and his care makes our day now. But this morning we saw someone judging him with unpleasant words just the way he looks. We think it’s an absolute harassment from some uneducated people and Karin still delivered wonderful service as usual. Dunkin should take more action against these uneducated people who should not be welcome to a place of equal right employers. Finally this store has a good employee and please don’t loose this best person just because he shines over all the odds and puts a smile on so many customers face.“
“They had almost everything like any other Dunkin donuts store. It's a small location, so I assume it would get packed rather quickly. Customer service wasn't anything out of the ordinary, but still a good job. For anyone that's counting calories to lose weight, you want to think another place, cause the sell amazing food at a high calorie price.“
“I don’t like to give bad reviews. But there are to employees in the afternoon now: I bought coffee 2 times this week and is horrible. I love my early shift time best coffee ever and service. please make a change for the afternoon. I have 13 years buying from here.Thank you!“
“DUNKIN ' DONUTSDISAPPOINTED DISRESPECTFUL UNKIND NASTY RUDE NOT FRIENDLY RACIST HORRIBLE RUIN WICKED LAZY CRUEL DIRTY PLACE THIEVES LIARS EVIL NO DIVERSITY UNCLEAN NOT CORRECTWILL NEVER COME BACK THE BACTERIA WAS DISGRACETHANKS LOVES ,“
“Love this spot the staff is incredibly nice and especially the staff in the am... I got served by this nice lady which I havent seen in this Dunkin in a while but I'm happy to see more women work here and love the diversity this spot gives to the community... keep going at it guys love to come every morning but please please get more rolls in the am cause it does get busy ❤❤❤????“
“Love that you have them all over so whenever you feel like you need a boost of caffeine you can stop here and guess what you need. If you come in the hours that are less busy you’re going to get whatever you need in less than five minutes.“
“In America we do not have this delicious flavour, as coffee is as different as it gets.I'd rather have this chain than other take over the world - just for the Dunkin'. I am wondering if this is just a NY thing because I haven't seen it anywhere else I have visited in the states?“
Coffee Shops • $
“Visited this coffee shop for the first time and was impressed by the quality of the coffee and the excellent service. The barista took the time to explain the different coffee options and helped me choose the perfect drink to suit my taste. The latte was smooth and flavorful, and the Donut and sandwich were the perfect accompaniment. Can't wait to come back!"“
“This Dunkin' is great. Very nice staff and they are very professional. I've been going to this Dunkin' for years and they've even memorized my order. I appreciate all their hard work. Shout to the Parkchester Dunkin' !“
“My second home, this establishment helped me with my mental illness, knowing the staff and atmosphere was very conducive to helping my healing process. When I feel down or suicidal I run to This specific location and when I get there for some reason all negative thoughts leave I love this place soo much. Please keep up the great work with outstanding customer service and a beautiful atmosphere.“
“The staff is awesome at this location. They are super nice. This is my local Dunkin Donut. But the people in the area aren't. I love how they treat me, always ask me how is it going and they take my orders always above and beyond. I mean they put ketchup packets, napkins, sugar, I mean anything that you need to put to your order they add. I will never stop coming her as long as it remains open.“
“Not sure why some of the negative reviews...Was there this morning and got box o joe and donuts....Very friendly, clean and helpful...I actually walked out without taking the milk and cream for box o joe and girl came outside to tell me before I left“
“When I first attended this Dunkin 3 years ago, it was definitely not as good as it is now. It has changed a lot. Kanis deserves a raise; she has served me so many times and never disappoints. Thank you Kanis! You’re awesome! This establishment is under good Management.“
“Dunkin donuts ? is quite the franchise anywhere you go it's great service and acappucino for 1.70 you can't beat that.I go before soccer for my hydration fix and stick Gatorade in my knapsack.East Indians predominantly but great cafe.“
“Well my coffee always on point, can’t say anything bad about my latte, customer service is good, and that wake up wrap always hits the spot, wish it was bigger lol . Great spot, sometimes there is this man opening the door expecting money. Or next door in Popeyes.“
“Great customer service! I ordered my annual work holidays gifts (~25 boxes of mixed variety munchkins) and they were so helpful. Didn't have ready when arrived for 6am pickup so took a bit longer than expected, but overall very efficient and nice (unlike my experience at Riverdale Ave location where 2 boxes of munchkins yesterday seemed too much to handle for the extremely rude woman working) and they even helped me with the bags which was much appreciated. Will be returning to 231st St location in future!“
Coffee & Tea •
“My sister will be attending this college in the fall for nursing. It is a very beautiful campus in Riverdale section of the Bronx. It is in a very safe neighborhood for people who are concerned about safety. Also, there is 24/7 security patrol. The college has gorgeous landscaping which makes the wall around the campus beautiful. However, it is extremely hilly so bring your water lol. The admissions safe is very nice and college is very well taken care of. They made a new building for nursing which is exciting for nursing majors. They provide a lot of financial aid opportunities and they have a lot of resources for students. Also the view of the river from the school is incredible. Come and give this campus a tour for people interested in attending!“
“Idea for a quick pick up. You can order ahead on the app which saves time. Ordered a toasted bagel with butter and a iced caramel latte. Both were good. No complaints. Friendly service. Quick service even when they are busy. Would recommend ⭐️“
“Amid did a great job making my ice coffee. Usually I have trouble in DD explaining how I want it and they get the pricing all wrong. I was walking to meet up with someone on a Cold Rainy Sunday but Amids customer service made my day. Thank again!“
“I don’t understand Dunkin Donuts and this is across the board they don’t seem to understand what products they sell. Asked for a sundae he said we don’t have it. I said sir you have ice cream, hot fudge, whipped cream , and a cherry I am looking at all the ingredients. Had to guide him through making a “