4.2
Good
265 Reviews
133 Wolfs Lane, Village of Pelham · 6.9 miles
Customers’ favorites
- Rack of Lamb Dine in: Yes Outdoor seating: Yes Takeout: Yes Delivery: Yes
- Hanger Steak with Potatoes and Cream Spinach
- Pan Roasted Jumbo Sea Scallops
- Pork Chops and Mashed Potatoes
“This was one of the worst dining experiences I've ever had. Things were screwed up from beginning to end with absolutely no sense of apology or remorse. We had a 630 reservation, showed up on time, but we weren't seated until almost 7pm. The waiter came to our table for the first time at 720pm. We had researched the menu ahead of time to make sure there were kid friendly options, but since it was Mother's Day, they were operating with a different menu which is totally fine. We asked the waiter if they had any kid friendly food that wasn't on the menu and he said no and that all we can get is what's listed on the menu, so we went ahead and ordered. About 20 mins after we ordered, we saw that the kids at the table next to us were eating chicken fingers and french fries, so we asked the waiter why he didn't tell us about that option. He said that we didn't ask and he got a bit of an attitude about it. Luckily he was able to change our order and the kids got chicken tenders. We waited patiently for an incredibly long time for our food to come out, and at about 830, I got up and asked the waiter for an ETA on the food and he again gave me an attitude like I was ruining his night and he said "soon". The food came out about 2 minutes later, so we were hopefully going to get on with our evening. Upon further inspection, the chicken tenders that they delivered to my daughter were RAW. Not just slightly under cooked, completely raw, pink, cold chicken. We called the waiter over again and he again had an attitude when we sent the food back. Again, not even a hint of an apology to be found. When the chicken came back out, it was completely burnt, but we decided it wasn't worth the time to talk to the waiter about it again. At this point we had been at the restaurant for 2 hours with a 5 and 8 year old kid, so we just wanted to be done and get out. Again, at no point during this experience did a single person offer an apology or even show an ounce of remorse for how terrible the service was. They ruined my wife and mother-in-law's Mother's Day dinner and they should be ashamed to call themselves a restaurant. We are a local family, but we will never go back there again. I will also make it a point to tell everyone I know that Caffe Regatta is a terrible restaurant.”