“I can't review the donuts because twice now we didn't receive our order. I pre-ordered a dozen donuts on Grub Hub for my daughter's birthday. My order never arrived yesterday, so I re-ordered yesterday for delivery this morning. The driver just texted me to tell me they were sold out. I pre-ordered. How is my order not pulled and boxed for delivery today? I must say, this experience has left me dazed and confused. Update: Glazed and Confused called me immediately. They did have my order and Grub Hub did not verify that my order had been pulled. They are delivering my order themselves to SU today and offered to comp my order. I couldn't ask for better customer service! I also learned that they deliver within a five mile radius. Thanks again "Glazed and Confused", looking forward to trying your donuts myself the next time I'm in Syracuse.“
“I used the dunkin app to order before i went inside. Coffee was done quickly and to order. The only slightly strange thing was the person placing the drink in the pickup area did not call out the names on the order. So if you were waiting for an order you had to check when a new cup was placed in the pickup area. Not a big deal but slightly annoying.“
“Get your camera ready! The food looks so fabulous! They are definitely Instagram ready. The donuts are chewy with light topping. Crème brûlée brown sugar fresh milk drink is delicious and creamy. It’s a little too sugary for my personal taste. I also ordered the Cheeto hotdog. It’s basically crushed spicy Cheeto covering a large fried mozzarella on a stick.The size is huge.“
“Ever since we got Tim Hortons in the Syracuse area, I've considered it superior to the (too) many Dunkin locations that blanket this area. It was a huge, shameful disappointment when most Timmy's locations suddenly closed a few years ago. Now the only 2 left are this one and another (limited) one in North Syracuse, both inside Delta Sonic locations, neither of which are near me or my usual commute to/from the eastern suburbs of Syracuse. But if I have a need to go somewhere near either of these Tim's locations I try to grab a coffee and donut. So much more fresher than the stale and mediocre product at Dunkin. Would upgrade from 4 to 5 stars if Tim Hortons would bring more locations back to the area... The Delta Sonic in DeWitt's lack of. Tim Hortons has beem very noticeable. Adding one there would be perfect. Nearby recent openings of busy DD and Starbucks seem to demonstrate there is demand on that part of Erie Blvd.“
“one of the few dunkins without a drive through. which is why i considered working therefunny story about that actually. so i applied online and then i was contacted for an interview and when i came in they said that i was hired and they gave me the uniform and name tag and all that. i came in for my shift two weeks later and basically (it's too complicated to fully explain) they forgot to finish hiring me.i was told the process was being completed and that i'd be paid for the one day i was working (i wasn't) and to finish the shift and whatnot. so i finished the shift, wasn't contacted again, and still have the uniform.i'm not mad at the employees or dunkin. i'm mad that corporations can get so large that employees are like ants and even where it should be easier (no drive through), employees are still being overworked and dehumanized“
“I run on Dunkin and I love their coffee! The service is always excellent here and the fact I use the app and order ahead so when I get here I just pick it up and go. I definitely would recommend Dunkin to anybody who loves coffee and fun seasonal snacks and drinks!“
“Loved coming here!! Large selection of every bakery item you can think of! I came in for bread and left with a large box of pastries also!! Everything is delicious and fresh, the price is great too! The staff was very patient as I looked and they very nice and helpful. Highly recommend stopping in here! We'll be back, thanks!“