McDonald's in Newmarket

“I have been to this McDonald's many time over the years, Never had a problem with the drive thru, which I predominately use when I visit. Went inside this week and was served quickly by a new employee ( she was in training) . Food was served hot. Inside was clean and their were many tables. Going outside I noticed the drive thru was very busy.“

“May 10, 2026 ⭐️⭐️⭐️⭐️⭐️
I didn’t expect a simple morning coffee run to leave such a positive impression. The customer service here was exceptional! I originally used the drive-thru and everything went smoothly while ordering, but after paying I realized I had been given and charged for a large instead of the medium I asked for. I kept the coffee, but the larger size changed the taste more than I expected.

I went inside to grab another coffee for a friend, I mentioned my coffee mix up story to the manager. They immediately replaced my drink, prepared the second coffee, and even offered me a complimentary muffin for the inconvenience. I politely declined, but the gesture alone was incredibly thoughtful.

An innocent mistake corrected, with a small acts of kindness with genuine customer care that left a BIG lasting positive impression that truly shape the overall customer experience. Well done to the entire team!“

“I would like to express my deepest gratitude to MS. Chen at this McDonald's restaurant. During one of the most challenging and darkest moments of my life, her genuine kindness, warm smile, and that wonderful ice cream cone completely chased away the clouds inside me. In a world that can sometimes feel cold, her care felt like a beacon of light, giving me the immense strength to keep moving forward. Thank you so much, Chen! You are not just serving food; you are healing hearts with your beautiful kindness. This McDonald's is truly blessed to have you!“