Starbucks in Nashville

“Despite the queue, the server was patient with me, and she was sweet enough to let me search for the reward points to use them from the app. I also sat there working for a while, while drinking my mocha cookie crumble, and it was peaceful. There was sufficient free parking space outside.

Vegetarian options: I guess there’s a large vegetarian section, most coffees are veg, croissants, chocolate croissants, etc

Dietary restrictions: Contains sugar, dairy

Parking: Parking was right outside

Kid-friendliness: Yes!!

Wheelchair accessibility: Yes it was“

“The staff here are the most amazing humans ever! They are sweet and kind. They go above an beyond! I was placing a very large order close to closing time and they handled it fast! I believe it was Zander and his night time closing staff that saved my huge over night working event!!!! 100 happy humans got to read their sweet notes written on all our items!
I will definitely return to this location more and more because of the service of this team!“

“I had a horrible experience at another Starbucks an hour away if I had of went back due to morning traffic, where they completely made my drink wrong! After the frustrating ordeal, I called the store, and they assured me they could fix the mistake. Enter Jacob and Corbin—two angels sent from above! They took care of everything, fixing the other store's mistakes without a single question. I’m so impressed by their amazing service, and I’ll definitely be coming back to this store from now on. Truly top-notch customer care! 🙌“

“You really make my day happy, you always decorate and my coffees taste delicious in this location, the coffee is hot or cold, always in the mornings you know with a smile and a peace of mind that now it will be a great day. Thank you for being the best, day after day you make my day unique. Big hug and thank you very much for your service.“

“I love this location. The drinks are always delicious. The barista’s are friendly. Atmosphere is cozy. When they aren’t busy they have written sweet messages on the cups. It always happens when it’s been a long, rough day so it is especially appreciated!“

“This Starbucks is quiet and has nice seating both indoors and outdoors. The service is great and the baristas are friendly. I had a venti Iced Pecan Crunch Oatmilk Latte served in a real glass! It was delicious, not overly sweet, and felt luxurious drinking from actual glassware! I ordered it in decaf so it was a great afternoon treat. Will definitely be having this again!“

“I like Starbucks. Not everyone does.
They coffee ☕️ can be a strong brew. There are medium and lighter brews.
They also have hot chocolate, teas, and berry lemonade drinks.
There is a variety of egg choices, eggs themselves, or sandwiches.
Baked goodies for the sweet tooth.
Services is friendly and good.
Enjoy.
Have a Blessed day 💚“

“I love this Starbucks. It is essentially the neighborhood coffee shop and remote work spot with excellent service. Really hope it will remain in the new development, have more soft seating and have easy parking.

Parking: Very easy to park and get in/out quick.“

“I’m really impressed with the staff here - the way they greet every single customer, go out of their way to take orders, and serve with a smile is something you don’t see at most Starbucks!

Hopefully, the company recognizes and rewards those who provide such outstanding customer service as this place.“

“I’ve become a regular at this location as I work nearby. Probably one of the best ones I’ve been to overall. I know a few of the employees have been there for at the least, 3 years, as a couple of years ago I worked somewhere else nearby and then left for a year or two and when I worked nearby again they were still there. They know me by name and if they see me will address me and say good morning. I don’t know everyone’s name yet, but they’re all really cool and personable. There’s a couple girls who make my drink especially delicious, I’m not sure what it is, but they’re great at what they do. Whenever they’re especially busy and I’m waiting a little bit for a mobile order they always notice and ask me what I’m waiting for. They’re very attentive and either apologize for the wait or thank me for waiting. Customer service can be hard and stressful so I appreciate everyone there.“

“Awesome location of Starbucks! Staff is cool and fun. They get the orders out fairly quickly.Peak hours lines move swiftly. Drinks are standard. It’s crowded but clean and spacious. Conveniently located inside the mall of green hills, it always comes handy to pick up some coffee while shopping ?️“

“Had a rough day today walked in to get a coffee was greeted with a smile and an amazing personality such a caring lady I’ll give y’all that miss Kesha took amazing care of us and made the best iced caramel macchiato 10/10 GIVE HER A RAISE“

“Cool location! I loved the architecture. Service was speedy, we even got a mobile notification when our pickup order was ready. I ordered a PSL ? and the pesto mozzarella breakfast sandwich. Amazing!! It was so nice outside, loved the atmosphere. Would definitely come here again“

“Who doesn’t love Starbucks? This location is super convenient with a drive-thru and the option to order ahead using the app. I love how easy they make it to grab my iced coffee on the go and it’s always made perfectly, and the staff is friendly and welcoming. Pro tip: if you order ahead for drive-thru pickup but see a long line, you can just head inside and give them your name.“

“Stopped by on the way home from Nashville, my folks are very picky with their coffee and having worked at a college Starbucks in Murfreesboro I wasn't confident they'd get what they asked for. Person at the counter was very accommodating and everyone got exactly what they'd asked for with no problems. Staff was all very polite“

“This is my go-to Starbucks - I usually don't even place my order until I'm walking up the stairs because they're so quick. The staff and (owner/manager?) are super sweet. As the 'Pick Up' in the name indicates, you do have to place a mobile order vs counter service.“

“This place is amazing, my favorite Starbucks. I was greeted at the door by hello’s and welcome in’s and then the guy who took my order was amazing. Had the best attitude helped me find the drink I wanted because I couldn’t find it my self thank you Charlie.“

“Well, the service has always been characterized as being good but there are days that are very congested like weekends and I think they lack staff. My experience was not good this Saturday. What happened other than that they did not receive the ticket with which I was going to pay? The person was not so friendly and they never gave me the coffee, they passed all the people who came after me for their orders and mine never arrived at the end I left“

“As a soon to be Lifetime Platinum (4 stays) - this is a GREAT Marriott property. Short walk to Broadway. Comfortable rooms. Great Bed and Bedding. Room large and TV GREAT. SHOWER - water pressure excellent. But the people make this hotel special. Special thanks to Louis and Piper and especially Jaziya!! Thank you guys for being friendly and taking care of us!! BTW - excellent Starbucks on site!“

“Shoutout to Staff for always making sure I leave happier than anytime I walk into this Starbucks, and the crew this Saturday morning for handling the immense traffic so quickly and efficiently. super impressed with this Starbucks compared to the other millions I've been to in the city.“

“This Starbucks became our favorite during the pandemic, it was the only one that had \ntables available to sit and enjoy our coffee. Albeit outside the door in the mall, but at least inside. \nWe have been back several times, the cappuccino’s are wonderful, smooth with just the right amount of foam.\nThey also know how to redeem my stars, which was becoming a real problem at other shops.“

“Cute little spot to grab your favorite SB drink but it does seem to be ran by Hilton employees? The few times I’ve been here, everyone behind the counter was in casual clothing (which isn’t detrimental to your coffee taste but more of perception thing). No free wifi, you are able to connect to the Hilton wifi if you are a guest to the hotel otherwise prepare to use your hotspot. Also, the only real seating area they have is in the Hotel Lobby.“

“Everyone there is always so sweet :) thank you guys!
I tried the Hendersonville Starbucks so many times before this one, and it's safe to say this is my favorite location. I live and work in H-ville, so that's how far I'll go as of service and getting my order right every time! :)“

“Nice but low amount of workers.

Parking: Nowhere to be found for parking.

Kid-friendliness: Kids allowed.

Wheelchair accessibility: Has stairs into it but if you go through the hotel it does not have stairs.“

“Great Starbucks! My husband spilled his venti caramel macchiato on the floor and the staff was so kind! The employees cleaned up the mess AND made him a new drink. Other customers even jumped in with napkins to help out. We offered to mop, but they insisted that it was no problem at all. Great service! ❤️“

“Love this new location of Starbucks in my neighborhood. Staff is super friendly. I love the floor to ceiling glass windows at this location to let natural light in, so even if you’re working indoor for hours, you don’t feel claustrophobic or dull. Their drive through is extremely efficient. There’s plenty of parking nearby. It’s also close to Publix, so you can always grab your coffee and go do groceries.“

“THE BEST STARBUCKS LOCATION! My order is always made with love. The customer service 🌟🌟🌟🌟🌟 i adore everyone at this location. I come almost every morning, and they literally set the tone for my day. Thank you for your amazing team.“

“The barista who served up my drink was not particularly customer-friendly, but he served up a delicious iced chai latte. It was balanced, flavorful and deliciously sweet like I prefer my human associates. As far as the atmosphere, I could smell the male restroom located right around the corner from the counter and it was atrocious. I opened one of the two restrooms and indeed I needed to wash my hands just from the smell that came out of that restroom. Management, please, for the love of sanitation and a microbe-free business space, stay on the ball because these restrooms will get out of hand when you blink. I would recommend Kroger Starbucks any day, at any location, but the restroom is located right around the corner inside this particular Kroger Starbucks and you can smell the bathrooms' condition from the counter. I'm sure the employees do not need that in their environment. It also can impact Starbucks sales. Please prevent this from being an issue. -- Remember to love yourself with kindness and compassion. Healing our wounds, whether past or present, is the key to joy. Discovering who we truly are, and how we feel, is the path to fulfillment. You're on a beautiful journey, whether it's painful or fun. Find your supports and learn to ask for, and accept, help when you need it. You are loved with an everlasting love. No matter who you are or what you've done. ?❤️ “

“First off this doesn’t feel like a typical Starbucks. That’s a good thing! We know their are other great choices in the Gulch for coffee. But here’s the thing, Sometimes you just want a damn coffee to go quickly!This Starbucks is located in one of the busiest areas of walkable traffic next to Downtown. Often our bachelorette parties are a little hung over/ or need a little pick me up.This Starbucks offers exactly what it is! Quick fast no fuss coffee. For that reason we are recommending simply because of how convenient it is and it prime location for fast casual coffee.“

“This review is solely for your employee Kennedy! I’ve had a few bad experiences at this location with other staff members but she is truly a ray of light! Every time I get her at the drive thru she is so kind and I know I’ll be taken care of. She’s given me compliments, commented on how cute my dogs are, etc. Today while I was waiting for my order she asked me all about which dog was the best behaved, talked about her own German shepherd… it’s so refreshing for a “fast food” employee to be so personable and human in a world where people just clock in and clock out doing the least. Get that girl a raise! Or a promotion 👀 Keep being you, Kennedy! Thank you so much!“

“One of our most visited Starbucks. The line is wrapped around the building and the line inside is even longer but this team has pumped out coffee after coffee. Not a terrible wait given the circumstances and the orders were just how we placed them!“

“Not a real starbucks, so no stars earned or redeemed. Long lines that come and go, out into the walkway, but that's to be expected. Staff made me a blonde pour over, which was much appreciated, and they were very friendly. Somewhat comfortable seating in the food court across the way.“