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“I was very impressed with my service yesterday at curbside. This young man with great manners and an uplifting brought me my food. Once I returned back to work, I saw this awesome card in my bag, and it totally made my day! Thank you, Laupen and Chick fi La, for having an amazing team!“
“On Wednesday, June 4, 2025, I stopped by the Katy-Fulshear location to organize a large pick up order for my school staff. I was immediately introduced to Ceyara Dorsey who was so pleasant, helpful, and efficient. She happily organized my order and assured me that, though she would not be available to see the order through to the end (due to a management meeting on Thursday), she would orgainze it entirely and communicate directly with the managers on duty the following day to ensure my order would be complete and ready for pick up. Not only did her and her staff do a great job, they did EXCEPTIONAL!! Every bag was labled with names as requested. Condiments were placed in bags as requested and pick up time was exactly as expected! Way to go, Ceyara and staff. I was extremely pleased with their service. Ceyara is a great Assistant Manager and she should definitely be rewarded for a job well done over and beyond. Also, additional kudos to manager, Maria, for taking my calls for confirmation on Thursday morning. And, I believe Ms. Nettie may have also been instrumental in this exceptional service as well. You guys ROCK at Katy-Fulshear! Thank you. LiTonya Roy :)“
“I really wish the drive thru a line was controlled better. You either have one person taking all the orders and the other line not moving or you get to the front and and two or three cars try to rush ahead of you instead of merging. I miss the days when the associate would tell the car which one to follow behind. I only come to this location because the food is always prepared exactly how it should be. The morning staff is a lot more friendlier than the evening staff during the week.“
“Food is constant. Can be not fresh at times especially the nuggets but it's consistent. You know what you're getting. You can still enjoy a meal at around 10 bucks. Service is unmatched in their industry. A fun family friendly atmosphere.“
“Chick-fil-A rarely disappoints. This is a clean location with good staff. Timothy was particularly great, one of the best service industry professionals I’ve experienced recently. It’s nice to see that there are still great people around!“