“Great place!! Goto in the neighbourhood for some amazing ice-creams!! Recently had a great experience with the polite, helpful and very efficient Nolan who really helped me getting multiple gift cards and ice creams ready in a jiffy!! Great to see young folks working hard and so focussed on their tasks!! Keep up the great work!!“
“Our 30 year family tradition is to do a Baskin Robbins ice cream cake had negative experiences in recent years. We even pocked up a cake once at another location that had been melted. We went into the i10 location for my sister-in-law and Maggie was a rockstar! She made the most beautiful and intricate cake for my sister-in-law following a then from a few little woodland characters.“
“The young girl working by herself today 2- 25- 2024 did a magnificent job. She had a long line of customers and never lost her cool. She knew what she was doing. Her work ethic is phenomenal. God bless her future ! Thank you to the young lady .“
“Went this Saturday nightsuch smiley, good well mannered young man and young lady,they made my GRANDCHILDREN and my daughter smile they where very patient good customer service, and loved the outside seating benches we sat and enjoyed our delicious ice cream ,this is our place from now on.❤❤❤❤❤❤❤❤????????“
“Came in, meeting friends. Workers were busy helping others. We sat at the table, but it was quite dirty. After they were done helping other customers, I asked for something to clean the table. The worker I asked quickly came over to clean the table. He was very nice about it. Great customer service!“
“I have never been to a BR., till today. I ordered a Carmel Frappe.. It was delicious. Also the service from Dom was beyond the best customer service I have encountered, He was courteous, attentive with a welcoming smile. As if he actually enjoyed his job and wanted to serve me .. I will definitely be “
“Clean restaurant with decent service. Cool tables and lounging area! However, in spite of multiple attempts to connect to Wi-Fi, it just wasn't going to happen. Too bad, such a lovely, inviting dining area with no Wi-Fi. Oh well, just seemed like such a cool place to bring a laptop and hang out... ?“
“It is a Sunday night, the place is packed with customers. You have two staff members working their hearts out to serve the drive thru and the inside customers. They never stop they just keep working so hard to serve. We watched many people wait in line and leave due to the fact that they are clearly understaffed. They had great attitudes and hard working spirit, but come on management you need to get these staff members some help. You have no idea how many customers walked out because how long the lines were. These staff members could not have worked any harder than they were already working. Sunday July 9, 2023.“
“Everytime I come to this location my bacon egg and cheese croissant is cooked to perfection. Warm and crispy and amazing. They make the specialty coffees really good as well, not super watered down like all the other dunkin's. Love this location, I come everytime i'm in san antonio.“
“Best Baskin Robbins location in all San Antonio Texas best customer service everyone very kind happy & professional. They make our day happier always and cake ladies always busy doing a great job we love there is always many choices of cakes to choose from Holiday, Birthday & Oreos Cakes for any celebration ?Thanks Baskin Robbins team for always making my family happy & smile ??????“
“Couldn't find the baskin robbins location on the map but it was located inside this Dunkin. I got the wild n reckless sherbet and my fiancé got the new drangonfruit ice cream flavor. Both were light and very flavorful. And the young woman working the counter tonight was so sweet and helpful. Not going to lie but this is the first time we have ever received good customer service at this location. We keep coming back because it's convenient being down the road but we hope we get to see that girl again and receive excellent service for our next ice cream trip.“
“Maliyah is the key reason I will come back each and every time to this Baskin-Robbins! Maliyah is not only a customer service pro, but someone who would make any owner or business proud. She runs this location like she is the owner with incredible care and support for her store and customers. She is amazing! Thank you!“
“I stopped in to escape the Texas heat that had a grip on my soul. Honestly, I don't see all the negativity with this location. I got here at about 4p.m.. It wasn't busy inside, but the drive thru seemed busy. Everyone was busy doing something, so I had to wait a minute, but I needed every second of it to decide what I wanted anyway.The lobby was clean, and they had some really good throwback music playing. The seating was comfortable and there were plenty of places to plug in if needed.“
“Only rating 5 stars because the young lady and young man tried really hard to assist me.However I was picking up an Uber eats order and most of the items weren't available. Then for the shakes/smoothies, the machine broke.2 young kids working late at night and out of products? This is an example of poor management, has nothing to do with the employees other than the management.I've worked at restaurants before and the management is in charge of restocking and keeping up with inventory. They don't have enough employees for the mass amounts of customers and definitely not enough product.“
“Wonderful customer service! We've gone a few times to this location and every time all of the staff are very friendly and helpful. It's so refreshing to be around people that enjoy their job and are kind to customers. Great place for ice cream and donuts!“
“Great store with great staff. From the owner to the managers and the people on the line everyone was pleasant and helpful. I made a large order that didn't have much room for error and they certainly did not drop the ball. To continue the analogy they are obviously a well coached team that marched down the field for an easy touchdown. Much appreciated from one food business to another.“