3.2
Average
157 Reviews
2831 North Hwy 77, Waxahachie
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- 4 Express Tender Dinner
- 2 Express Fish Dinner
- 12 Piece Chicken Meal
- Family Corn Nuggets
“I had an experience that started out a bit bumpy but ended up being one of the best customer service experiences I’ve had in a long time. I went through the drive-thru and ordered a 2-piece catfish fillet combo, a family mac & cheese, and a 6-piece hot wing. At the speaker, I explicitly asked for condiments (ketchup, salt, pepper, ranch, and tartar sauce). After paying and pulling forward to wait, a staff member brought out my bag. When I checked it, none of the requested condiments were inside except for a single tartar sauce, and the size of the catfish fillets felt a bit underwhelming for a $12 combo. I decided to drive back around to the window to let them know. The order taker politely asked me to pull forward again. A moment later, a gentleman walked out to my vehicle and introduced himself as Todd, the District Manager. Todd was incredible. He listened attentively and let me explain the situation completely. He addressed my concerns with absolute professionalism and genuine kindness. He took the time to explain their current employee training, the ordering process, and the specific cooking/waiting times required for fresh catfish. He took my receipt and returned shortly after with extra catfish, every single condiment I had originally asked for, and a comp ticket. He sincerely apologized for the inconvenience and invited me back. Being a bit old-school myself, experiencing that level of true professionalism and human kindness was incredibly refreshing. Because of exactly how Todd handled this entire situation, Chicken Express has earned my repeat business. Thank you, Todd!”