Starbucks in Norfolk

“I’ve come here an handful of times and have noticed that every time one of the leads is working, the store is in high spirits and hard at work! I believe their name tag said Lu. My drink never came out wrong and the customer service they provided was exceptional. They’re very attentive and helpful whenever you need some order suggestions as well. If you ever find yourself here, ask for Lu if you want an easy experience!“

“I had an excellent experience at Starbucks thanks to an outstanding employee named Lauren. From the moment I walked in, she greeted me with a warm, positive attitude that immediately made my visit better. She provided fast, efficient, and genuinely friendly customer service, taking my order with care and making sure everything was just right.
My drink was made quickly and perfectly, exactly how I like it. It’s clear that Lauren takes pride in her work and goes above and beyond to ensure customers leave happy. Employees like her make all the difference—I’ll definitely be returning thanks to the great service she provided.“

“Our group of 14 had an exceptional experience at this Starbucks! Scott went above and beyond helping me arrange everything for our large party, and when the weather caused a last-minute change, he made the adjustments seamlessly and with such kindness. The entire team took wonderful care of us — friendly, organized, and genuinely welcoming.

On our second visit the following week, we were greeted with the same amazing service. A special shout-out to Kaleb, who served us with a smile even on a busy day. It’s rare to see a team that consistently delivers this level of warmth and hospitality. Thank you, Scott, Kaleb, and the entire Starbucks crew — you made both of our visits exceptional.“

“I asked if they had a Java Chip Frappuccino and was told yes, but what I received tasted more like a Mocha Frappuccino…missing the chocolatey coffee notes and crunchy chocolate chips I was expecting. It was still good, but I wish they had let me know it would be a bit different. On the positive side, the place is clean, including the bathroom, and the staff is friendly and nice.“

“Just picked up the drinks I ordered online, and idk the girls' name that is working but feel for her. She is the only one working. So taking orders & making drinks & most people in store were ordering from her. So just wanted her to know she's doing awesome !!?“

“The morning crew is great and fast!
My 4 score is because the lack of consistency with the orders. Sometimes the food is either overcooked or cold. Other times my drink is made PERFECT or not done right. For the costs of these items I do expect a higher quality.“

“As the author of The Grant Colson Thriller Series and Maui Desire Romance Series novels, I often stop for coffee while traveling, and Starbucks is a reliable reset point.

The exterior is understated, but once inside the space opens into a warm, classic Starbucks layout. There’s a long wooden communal table that anchors the room, along with smaller tables that give you options for either focused work or a quick break.

The flow works well. It’s easy to grab a seat, get settled, and stay productive without feeling crowded.

My usual grande hot chai tea latte came out exactly as expected. Consistent, hot, and dialed in.

The staff was friendly and efficient, and the overall experience was smooth from start to finish.

It’s a comfortable, dependable stop when you need a place to reset, think, or get a bit of work done on the road.“

“How many hidden Starbucks have you run across? Signage and a clap board was there, but I had no idea they were in Chartway Arena.

Staff was fantastic! They first got power for my phone, it was dead. The space is extremely small, just a few table. 99% of their business is take-out.

I utilized the app after I got power. My standing order of a small black blonde put in. Without even asking she did mine as a pour over which was yummy.

The case was pretty weak with fewer selections than others. The space was very clean.

I would return. 4.5 rounding down“

“Went through the drive thru after waiting on the longest train and Nick made it absolutely worth it. He was extremely kind and personable, and our food and drink were quick. His energy made this journey to Starbucks a worthwhile experience.“

“Ive gone here multiple times, staff and service is usually excellent. Friendly, I'd say maybe one or two times it maybe sounded like the server might have missed their morning coffee, but nothing I can'tcomplain about . My order's are never wrong, they let me get an ice water and condiments without complaints. Gonna be my go-to coffee shop for awile.

Parking: rush hour can get super busy, drive through line can get super backed up. inside is not a bad choice.

Kid-friendliness: Leave your kids outside please.“

“I got Starbucks cause I’m having a bad day missing my mom, and the barista gave me the biggest most genuine smile and called me “love” and it genuinely made me cry a little. She had no idea, but she chose to be kind and have a sweet attitude, and it MADE MY DAY!“

“I travel weekly and usually fly out on Tuesdays, so I’ve had my share of experiences at the Starbucks in Terminal B—honestly, enough to make me avoid it for a while. This week felt completely different.
Even though it was busy (like the rest of the airport) and clearly understaffed, the energy had totally shifted. I noticed a manager named Jamie who stood out right away—constantly smiling, staying positive, and encouraging her team. I heard her hype up her employees multiple times while I was waiting, and it really made a difference in the atmosphere.“