Tim Hortons in Victoria

“After a long day, stopping by Tim Hortons and having a short conversation with Amrit always makes my day better. Her welcoming smile and friendly attitude instantly make me feel refreshed and appreciated as a customer. She provides excellent service and creates a positive atmosphere every time. Thank you, Amrit, for your kindness and great customer service!“

“Polite, speedy, courteous... This Timmies is exceptional, food always fresh with what I get (Sausage breakfast sandwich on a Telera bun.. X sausage)... Been to others where the Telera bun tastes old...
Thank you Timmies for great service.!!!!“

“I visit Tim's most mornings for coffee. Recently I inadvertently left my Tim card on the table or dropped it on the floor. The following morning as I came in for my coffee I was approached by one of the staff and was given a folded napkin with my name printed on it. Inside was my lost Tim card. Thank you Tim's on Douglas. You guys are the greatest.“

“As I was in the line, the lady in front named Aisa Marie amazed me with how patient she was while helping a father and his kids with their order. I could hear her guiding them through the breakfast sandwiches. I know it caused a bit of delay, but it made me imagine myself one day with grandchildren ordering at this store and being assisted by a crew member as kind as her.“

“I had a great experience at Tim Hortons! The service was quick, friendly, and welcoming. A special shoutout to Monika😄, who was extremely polite, professional, and made sure my order was perfect. She really went above and beyond to provide excellent customer service. The food and coffee were fresh and delicious as always. Thanks to Monika and the team for making my visit so pleasant—I’ll definitely be back!“

“As a vegetarian, I requested one day that my food be prepared with fresh gloves. Ever since then, whenever I visit, Manpreet remembers and changes her food gloves before making my order without me even having to ask. I really appreciate her attention to detail and the care she shows for her customers. It makes me feel valued, and the service is always friendly and professional.“

“I have been a Long time customer at Tim Hortons on McKenzie Avenue at the corner of Borden and McKenzie. I have found their staff extremely pleasant, service is excellent and everyone seems to have a smile on their face. I will be coming to this location for as long as I am able to!!! Keep up the great work and service.“

“The level of service and product quality I receive from this Tim’s is always exceptional. I’m up late so it’s usually nights. The employees are always pleasant, helpful and spot on with my orders. Julius, Marg, Lakwinder and Brad (I wrote down their names so I wouldn’t forget) are great. Thanks guys!“

“It’s a Tim hortons but it’s more like a community cafe. Very kind staff, we ordered through mobile, they were sold out on the item so they refunded us and gave more free items instead.
Got time to chat with couple of elderly gentlemen from neighborhood.
Accessible parking available as well.

Thank you guys ❤️“

“This is my favourite Tim’s. There is lots of seating and it’s bright with the sun streaming in the windows. Parking is easy. The staff are pleasant and efficient and get the orders done quickly. There is no drive through at this location.“

“I've got a complaint i won a free coffee in the roll up the rim contest misplaced it then found it and went to redeem it last week but was told it is no longer redeemable as the contest was over! Didn't know there was a time limit on winning tickets unbelievable!!!“

“Went to Tim Hortons 1410 Blanchard. A team member named Hailey worked so hard on our huge food order of 20 items plus Tim bits with great care and effort. Wanted to acknowledge their professionalism and quality.
Cheers- from a very hungry and appreciative Audio Video team.“

“Excellent, prompt, and friendly service. We really enjoyed the chicken noodle soup with the cheesy twist on the side. The soup was piping hot and it had plenty of chicken. The coffee was great as always, as were the hot chocolate muffins. Thank you to the staff there!“

“I go to this Tim’s fairly regularly both as a daily Tim’s customer since my teen years and as someone who is often downtown, and I’ve been impressed every time with the opening team’s cheer and service. They put up with a LOT of abuse from impatient customers and they do a LOT of extra work due to the physical location of this Tim’s. I think it takes a level of bravery I don’t have to show up every day knowing what’s in store here and still be smiling and laughing and greeting people warmly.

I can’t speak to the afternoon team but the morning crew is very impressive. I hope the manager knows what a great team they have.“

“Kayla (hope that’s her name) was extremely kind when I told her my French vanilla tasted very watered down.

Unfortunately when Kayla tried to remake my drink it was again just watered down.
But Kayla was so accommodating during a busy lunch rush, she stayed calm, she was able to help me, as well as, all the other customers with little help. And she did it all with a smile. she was on fire. She was able to ring in a different drink for me, I paid the difference and all was good.
My 5stars goes to her for being great in customer service.

Unfortunately this wasn’t the first time I’ve had to say something here about my drink being watered down and it’s unfortunate that management wouldn’t take the machine out of service if they had already had complains in the past. -1star“

“This review is for Rowena!
We've been coming here for years and have seen employees come and go. All have made our orders right and have been kind, but in the last few months a young lady named ROWENA has stood out for us. She has made our coffees perfect everytime without fail. It's such a pleasure to see her at the window with that big beautiful smile 😁 genuinely happy to be there. In a world where it's tough to be in customer service sometimes, thank you for the BEST!
Any employer would be lucky to have you. Keep up your good hard work for it doesn't go unnoticed and to let you know you're the reason we keep coming back⚘️“

“Hi, Tim Hortons Victoria Manager, (738 Mcallum Lansford BaC)

I would like to take a moment to share how much we appreciate the excellent customer service we received at your Tim Hortons location. The service was wonderful, and we were very impressed.

The staff member who helped us was named Katty, and the person who completed the process was also Katty. Both of them were very kind, helpful, and professional.

Even though we had a large order, these ladies accepted our order with patience, kindness, and a great attitude. They handled everything very efficiently and processed our order very well. We truly appreciate their hard work and excellent customer service.

Thank you so much for having such wonderful employees. We really appreciate it.“