Customers` Favorites
Customers` Favorites
“I have always had a positive experience at this Subway, it’s actually one of the better ones because the employees care. There’s an older gentleman there, I think his name is Karl, he’s very helpful and friendly.“
Customers` Favorites
“I pulled in Saturday morning at 8 o’clock in the morning and do you know how refreshing it is to have customer service through the roof? Employees greeting you with a smile and talking to you with dignity looking like they’re happy to be at work. I would drive the extra mile just to come to this McDonald’s. Phenomenal customer service. I wish I could hire these employees for my businesses.“
Customers` Favorites
“Yes the burger and Cajun fries were good, but it was the milkshake that made my day. I took advantage of their mix-ins to get a very creative milkshake, and was impressed by the quality of the mixing: despite the solid stuff added, I was able to drink the whole delicious thing through a straw without leaving anything stuck at the bottom (picture for proof).“
Customers` Favorites
“the food is always fresh and well seasoned. customer excellence is a 5 star . Lobby and bathrooms are always cleaned and fresh.“
Customers` Favorites
“Went today with my husband for the first time the place is decent dine in is available we got home ate and all I can say is BOMB!!! loved my burrito and sauce options is a plus thanks guys“
Customers` Favorites
“I work in transportation and travel all over New England and eat at many Subway restaurants. This restaurant was by far, the cleanest I have visited. The ingredients were fresh and service was with a smile. I will be sure to stop by again when I am in the neighborhood.“
Customers` Favorites
“Love the Regylar Combi steak & cheese“
Customers` Favorites
“I want to give a massive, well-deserved shout-out to Sara Gauthier at the West Springfield location. Having worked in the hospitality industry for a long time myself, I know exactly how demanding frontline service jobs are, and Sara’s overall demeanor was absolutely outstanding. I believe we should reward the positive instead of dwelling on the negative, which is why I’m writing this review. When I needed assistance with my order, she was incredibly accommodating, kind, and resolved it instantly with a great attitude. I also watched her gracefully de-escalate a customer issue that could have easily become difficult. While the manager on duty was less than polite over a minor request and walked away, Sara remained completely patient, polite, and highly professional, keeping her focus entirely on taking care of the guest. In my experience, although I do not frequent fast food establishments regularly, it is rare to see their employees who are this attentive, poised, and genuinely concerned for the customer experience. Sara stood out in the best way possible, and corporate and franchise leadership need to recognize her for her exceptional service and leadership potential. She is an absolute asset to this team! Sometimes the simplest positive action or communication can change the entire outlook of someone’s day. We all need to remember that.“
“Im gonna give it 4 stars just because I asked for cheese sauce, and when I asked where my cheese sauce was the girl said you order just regular buttered pretzels, I didnt want to agrue, im not saying its bad but, as a fast food employee myself, if a customer says they didnt get a certain item atleast make the effort to atleast see if they were telling the truth. Overall great time just they need to work on service.
Update real quick dont believe the reviews the staff is amazing!“
“Upon entering I was immediately greeted by an employee with a polite and effervescent welcome to pride the store was clean and she was behind a shelf I assume doing inventory or something and still made sure I was taken care of her name tag said Mar I will be coming to this location more ofter“
Customers` Favorites
“Great customer service, didn't have to wait for the food to be ready.“
Customers` Favorites
“I constantly do doordash for this location, as well order occasionally, and the morning crew is so fantastic and is always on it! The workers are incredibly kind and the manager, I think, blond hair, is always so kind is goes above and beyond! Keep up the great work!!!“
Customers` Favorites
“I really enjoyed my experience at the Subway Restaurant in Holyoke, MA yesterday. The ingredients were really fresh, and the restaurant was very clean. The prices were very reasonable, too. I think the last the location is very convenient since it's located in the former Kmart Plaza strip mall.
Parking: There is plenty of parking in the lot right outside of the restaurant.“
Customers` Favorites
“Came in a few minutes before closing. Kaiya made good conversation, had a great attitude, and provided 10/10 service. Not often you meet people this positive in customer service, especially minutes before closing the store. Hopefully he gets proper recognition!“
Customers` Favorites
“This is a great Subway location. Shannon is very attentive to customers, meats/toppings/condiments, cleanliness of the store, etc. I love how she makes my chicken, bacon ranch. I live down the street and I'm happy this store is on my block.“
Customers` Favorites
“I have to say subway stors are very consistent ? always good food. I always enjoy the fresh grinder rolls. The selection of ingredients makes Subway a top business .
The stors are always very clean and make your visit a good experience. You know when you look around and all is good, you enjoy your food.?“
“Some of the best grinders around. Tryed h&m next door which is more well known for their grinders but was highly disappointed. From their East Hartford location to this one I highly suggest trying a grinder. Hot or cold both are real good!“
Customers` Favorites
“I don’t do delivery here because they use Doordash for delivery services. But when I do pick up it’s pretty safe. They re-made my pizza fresh the other day because they gave me the wrong order. Only took an extra 15 minutes and it was perfect. It’s a good amount of food for the price and the toppings are always consistent.“
Customers` Favorites
“sent my roommate to get me a chicken sandwich with a coupon I am handicapped I cannot make it there because I am unable to walk and because he had already bought one and in a different coupon for me doing that allow it he said the person that had to be there I've called up the manager and told them I am handicapped would you please let it go through and refuse me so now I'm handicap and can't walk there I am also hungry in handicap now because hurricane has some stupid thing and really just could not help out of handicapped person I'm really disappointed in their staff and this company for denying me my food and handicapped and all my situation I'm really disappointed I've been going there for years and I know half the people that are with there and I just really disappointed in management today denied me my meal could not help out a handicapped guy get a meal what the f***“
Customers` Favorites
“This subway is worth going out of your way to compared to others nearby. There is a VERY sweet and kind woman who works there who very clearly cares about her customers. She has baked me fresh cookies when there was none readily available. As well as when she makes my subs, they're always carefully packed, and look picturesque. She was even thoughtful enough to remind me that the cheese for my pretzel didn't come hot and advised me to microwave it in a separate container---so thoughtful and sweet!! 10/10!!!!“
Customers` Favorites
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“We stopped at Rail Trail Ale House for lunch on a beautiful fall Saturday and had a great time. We shared the giant pretzel, then split the pastrami sandwich, and both were excellent. I had the Queen Bee and my husband had the Shipyard Oktoberfest, both perfect for the day.
What made the visit was the people. The owner stopped by to chat and couldn't have been lovelier, and the staff was fantastic from start to finish. A rep from Counterweight Brewing was there giving out samples of their German-style beer, which was wonderful, a fun surprise.
The atmosphere is relaxed and fun, the kind of spot where you want to linger. It's right down the road from Congamond Lake, so it's easy to make a whole afternoon of it. We'll definitely be back!“