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“One of the best tim Hortons locations in all of western NY. Friendly staff the store manager is one of the nicest people I have ever met in my life. She runs a tight ship and all her employees are well mannered they maintain a perfect atmosphere for me as well as other customers to come in and enjoy a nice cup of coffee and a breakfast sandwich from time to time“
“I hit the drive thru while a friend was having surgery at the Millard Fillmore Surgery Center.My coffee was excellent! As is usual for ALL Tim Horton locations that I have been to - the coffee tastes perfect, is just the right temperature to drink and the service at the window outstanding.“
“I pass 3 other tim Hortons closer to my home every morning bc this one is the only one that ever gets my coffee right. Everywhere else is too lazy to brew the dark roast coffee and try to give me Decaf bc it’s in the same silver caraf coffee pot and will argue until I prove them wrong lol. This place always has it right! I’ll never go anywhere else!!“
“Food was normal Tim Hortons fare, with almost attentive service, but the location really struck me with the width of the aisle which, even though I’m not in a wheelchair anymore, it is still something I notice. Restroom had two restrooms, each was shown on door as being three kinds which really impressed me. Family/Female/Male for both was completely outside my norm so was thrilled to share how very clean and more than big enough for a wheelchair. And enough space to access the restroom too with wider than normal aisle.“
“Went to Timmy ho's as it us called to get coffee. Let me tell you this is the best coffee on this side of the Mississippi. I would advise everyone to go here. They gave recently cut the senior and police discounts which is a bummer. It's still an awesome place. People that work here are great they work to get you what you want.“
“Went in for my favorite chocolate Tim shake but was kind of scared to order as the staff guy was scathing at sores all over his arms. It was really disturbing to see him working with food after doing this and seeing many more reddened sores and dry skin patches all over him.“
“*UPDATE OCTOBER WILL be one year of every day coffee!!!! Only one time did they give me tea on ACCIDENT LOVE THE STAFF ALL OF THEM!! Always a warm welcome!!
Love THIS TIME HORTONS (comment update) since moving to the area from capital region, this is now my new spot! Last few months I’ve come every morning! Always a blast!!!! The crew working may 29th 2025 you guys need a raise dealing with forgetful customers like me!!!
Keep it up! Great job!“
“There is one gentleman in particular (I wish I knew his name) who makes the BEST mocha icecap supremes. It probably sounds silly, but the ratios are spot on every time. I actually get excited when I pull up to the window and see that he’s the one making my drink because I know it’s gonna be a perfect icecap. And the crew as a whole are always friendly and efficient!(:“
“Best Tim Horton's around! The place is always clean along with their staff. The food and beverages are always right even though I order both a special way. Management and staff are super nice even at 5am. You can't ask for a better place to grab some food and coffee in the morning or anytime.“
“Never had a problem here with service or the taste! I come here a lot in the morning for coffee and a breakfast sandwich. The donuts and some other foods on the menu are kinda mediocre, but other than that everything tastes great. I’m not sure why this place doesn’t have a higher rating. I think a lot of the bad reviews for this place are just written by people who have nothing better to do than pick out and critique the tiniest things to complain about.I saw one review that said, “They don’t even ask if you want a receipt!” Okay Karen, how about YOU just ask for one of it bothers you so much?Good work from the employees. :)“
“Heard a lot about the difficulties in receiving the exact order people places, and never had such an experience. Till lately, I struggled to get the order right and fresh. Anyway, one incident is not a big deal compared to my long successful experience with “
“They ALWAYS screw up the order somehow. Rarely give napkins with the breakfast wraps or sandwiches. Forget the straws with the drinks. Can't figure out change.
Dietary restrictions: Watch out if you're Diabetic. I've ordered coffee with artificial sweetener and they blast me with sugar ! They're going to kill somebody someday.“
“Im from Florida and had no idea what a Tim Hortons even was. When i went inside i had tons of wuestions on what was good and what was most popular. A great lady named SHAMEEM helped me out and actually took the time tos help me pick something that would be good to me. Fast forward, i am there everyday for a Iced Cap and a boston creme donut 😏“
“I love Tim Hortons! Their premium-blend coffee is always rich and smooth, and it’s the perfect way to start my day. I also enjoy their breakfast sandwiches – they’re fresh and delicious. The pastries are a great treat too, especially their Timbits! The atmosphere is always cozy, and the staff is friendly. It’s my go-to spot for a quick bite and coffee. Highly recommend if you’re craving great coffee and tasty light fare!“
“By reading these comments/reviews.. I for one has not had the pleasure of receiving any bad customer service it’s always thank you have a nice day and yes the drive threw will get busy at times it happens and it’s not always the workers fault it’s usually the customers some don’t know what they want or some have big orders! If you can’t handle the line you can clearly see it before you pull into the parking lot common sense would be park the car and walk inside!! Anyways keep up the good work“
“It’s Timmy’s lg double double or triple triple if felling spunky lol ., it isn’t the expensive fancy coffee house with barista‘s making smiley faces and fig leafs in your half calf mocha Loca bullsh%t steamed non fat foam. But when there on point it’s still some of the best coffee on the fly. I will say this though your best shot at your order being correct is check it before pulling away if don’t have a regular spot:), just make sure if there busy to check they mixed your coffee and or actually toasted your food.
Kid-friendliness: Most are friendly to the kids waving or whatever there doing cuz there little kids. Other than that annoyed seems to be the common theme
Wheelchair accessibility: So far they all have had accessibility“
“Okay but tell me why the staff is actually SO NICE. like everyone that works there is sweet and it seems like they all get along. I legit love it and The manager is AWESOME.
The food is delicious and all the vegetables are fresher than usual and overall the taste is very good.“
“I stop by this location often usually there’s a boy or girl in there and there always very rude came in tonight and got some bagels and also tried the new refresher they were made very neat and the supervisor karizma who served us was very sweet, My boyfriend said she made his drink very good because last time we got it it had no fruit☹️“
“Heard about Tim hortons so decided to try it out tbh. There’s Tim hortons everywhere here lol. We just got a dozen and I got some drink as well. Was ok. I’ve had better donuts tho. I liked the crepe filling ones but nothing spectacular. But was worth a shot. Had the donuts last for about 4 days or so.“
“I recently started going to your Timmy’s on military road and the worker josh at the window was the nicest worker I have ever had wait on me now because of josh I will definitely come back to the military rd. Timmy’s.you should have josh train all your staff on how to treat your customers.hes the best“
“Visited Buffalo to see the Blue Jays in town, and couldn’t leave without getting my caffeine fix at Tim’s. The staff was friendly and efficient and the latte I ordered was excellent. My family also enjoyed the donuts that I brought back to the car. They were also selling really cute Sabers reusable coffee cups for like $5 so I had to pick one of those up too. All in all a great stop.“
“I am not sure why this place has less than 4 stars. This is my first time. This was the BEST caramel latte I’ve ever had. Put my usual SB to shame. I order a small as I wasn’t sure. I went back and ordered another small. Tomorrow…lol, I’m getting a large.“
“They always know my order every morning when i come In or even through the drive through everyone there is extremely friendly and super sweet it's always a pleasure to get coffee or food from them and to leave with a smile on my face 😊“
“This location inside of Sister's Hospital is always polite and, have never messed up my order, which says a whole lot!! 80%of the time they have a line 30 yards long because, every department in the Hospital wants a coffee from this Timmy-Ho's!! Thank you Employees, you people rock!!!!“
“While this place has excellence service, I always grab coffee in the morning if I can. they close the doors to the dining room in the morning about 2 to three times a week which kinda sucks for me because I don't drive. Maybe I'll just start walking in the drive thru lane“
“Berny is the best worker there if you don’t have enough cash she’ll pay the rest she super nice she takes good care of us don’t disrespect her she’s the best person there she knows every one she makes your food the best give her a rase 🙏 she runs it over there atp“
“I work behind the garbage truck, we make a brief stop here at the mid-point of our route.I appreciate that they don't hassle us about using bathrooms. Some places keep them locked and only allow you in if you make a purchase.It's always very busy when we go in, full house, but employees do their best to keep things moving, AND to keep them organized as they move.I respect the effort and they should be recognized as a team, as there is sometimes an obvious tension between staff. No issues between Staff and customers that I've ever seen, but they deserve some positive reinforcement to encourage team building, not due to a lack of something, but because they deserve to know they are working well together and feel good about each other, at ease with each other.“
Coffee & Tea • $
“Everything I got was fantastic, firstly. Also, the woman with the glasses and ponytail, was so sweet & helpful. I was coming in afternoons and evenings, Thurs-Sun. She remembered me through my few days there, asked how my family was & followed up, and gave me great product. It was so nice during a crazy time for me. Also a new guy was training and helped me twice and was great!
(At one point during a different time, I was in the lobby on the phone and heard someone yelling loudly about a coworker they were unhappy with. I don’t believe they were working as they didn’t have the uniform on but we’re behind the counter. I hope it’s sorted out for them truly, but I’d be a little quieter next time we’re shouting our grievances in the hallways of a hospital, respectfully.)“
“Tim Hortons coffee is hands down the best coffee I have ever tasted. The rich and bold flavor is unmatched by any other brand. Every sip is a delightful experience that leaves me craving for more. The aroma alone is enough to wake up my senses and get me ready for the day ahead. The smoothness of the coffee is truly remarkable, making it easy to drink and enjoy. Whether I opt for a classic black coffee or indulge in one of their specialty beverages, Tim Hortons never disappoints. The quality of their coffee beans is evident in every cup, and it's no wonder why they have such a loyal following. The consistency of their coffee is also worth mentioning, as I have never had a bad cup from any Tim Hortons location. The affordability of their coffee is an added bonus, making it accessible to everyone. Overall, Tim Hortons coffee is the epitome of perfection and I highly recommend it to all coffee lovers out there.“
“Door was locked,it was only 3pm. Saw the workers inside,and drive-thru had cars getting their orders but i couldn't get any coffee because the door was locked and they didn't come to open it!... Had to get crappy gas station coffee“
“Even though it was busy, we were received promptly and courteously- the friendly staff looked us in the eye and smiled! Our order was filled accurately and efficiently, and we enjoyed our tastey breakfast sandwiches, donuts and fresh coffee in the clean, welcoming dining area. Thank you for clearly taking pride in your service work- we look forward to returning soon!“
“I like this location because they're consistently open 24hours, but there's way too many homeless people and addicts always harassing ppl outside, and they ignore ppl who take time to come inside and the drive thru is even slower if there's More than 1 car in it“
“This Tim Hortons is hands down my favorite one! :D
The coffee is always fresh, and the bagels and breakfast sandwiches are consistently good.
The staff here are super friendly and get my order right every time. Shoutout to them!
The place is clean, cozy, and has a chill vibe, perfect for a quick stop or just to sit and enjoy a cup of coffee.
Always a reliable go-to!“