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“Great customer service. The kiosk did not print out a receipt. I asked an employee if she could please print one out for me. She asked her manager for assistance and he showed her how to do it. Absolute perfect experience and I was very happy with the outcome. Restaurant was clean and the playground was very lonely and clean.“
“Mcdonalds is hit and miss on the service and quality of food... I will always love McDonald's food. But sometimes the food is a mess or made wrong and more often than not some of the restaurants have people working for them that shouldn't be working in customer service. This isn't so much the restaurants fault but it makes a difference. This particular visit at this McDonald's was awesome and the young lady taking the orders had a friendly demeanor. The food was done super quick and the people handing it out were nice as well.“
“They have always been fantastic every time I have went now. They have a younger crowd working there which is great to see! There all hard working individuals and are on there way to do great things in there life! I wish them all the best of luck!“
“This is hands down the best McDonald's that I've visited in the area. The staff and team members are consistently professional and thorough. No matter how busy, they haven't messed up ANY of my orders, and I order EVERYTHING with special instructions🤦🤷 the food is always hot and fresh, and the dining room and restrooms are always clean! Keep up the amazing job! It doesn't go unnoticed OR unappreciated.“
“Gwen is one of the best customer service associates I've come across at McDonald's. She's fast efficient and all around friendly and does care about her job and customers. This is one of my favorite locations because of her, and they get my order right every time.“
“I've been coming to this location for awhile. It's convenient. It's a clean location for where it's located. The only issue I have is that it's getting more popular and sometimes the drive-thru gets packed, but definitely doesn't stop me from going. Customer service is good to. I'll continue going here when in the area.“
“TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.
Full:
I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.“
“I got the Best Quarter Pounder with cheese from here today! It was juicy, seasoned phenomenally and all the cheese was melty goodness. I have been eating these for decades now and this was the BEST I've ever had! (I was completely sober 2) This McDonald's don't mess around when they make thier Quarter Pound! THANK YOU! ❤“
“Hard to think about giving McDonald's 5 stars . Because it's McDonald's. However they have policys and procedures guide lines to help them prepare food , clean restrooms, order food etc.if they follow those guidelines they should always have 5 stars. This McDonald's use to be terrible customer service rude. Ger your order wrong( everytime) but i see good things here today and happy they are living their policys $ proceedures.“
“This location is amazing! We came through around 12:30ish & the girl on headset was so sweet and cheerful! It even looked clean from what we could see and they got our order right on top of being so nice. We’ll be coming back here from now on because none of the other locations seem to ever be happy at all. It was a nice change!“
“Went in to get a coffee, chose ice carmel and employee went above to make sure I ordered it correctly. Service was great and was the best iced coffee from any McDonald's. Just wish I had gotten her name to send a thank you to the manager“
“I had to wait an extra minute for my fries and it was 100000% worth it! They were 104% cooked (just a fuzz more than usual) and it was so good! And they actually dalted them too...not the modern hint of a dusting.
Delicious! Thank you!“
“The fish filet was perfect and exactly as I ordered it. Service was quick, efficient and friendly. The atmosphere is only the fault of corporate decisions... shame on you, McDonalds! This one used to have the best decor, reflective of a trendy yet homey vibe with real wood, colorful modern Tiffany-type lamps, really nice! Others used to have themes too, based on their location... themes like the North Woods, or baseball, or sailboats & fishing. Now their decor is nonexistent; it looks like a gray bus station bathroom. This horrible, ugly environment is an insult to both their own employees and their customers. When I went in to order, I decided on takeout as soon as I saw what the corporation had done to the interior.“
“The self service machine didn't print out a receipt but a manager was able to print one out for me. I asked an employee to please print one out and she said she couldn't do that. I asked for a manager since I knew it was possible but I didn't want to argue with an employee. Tables could use a wipe. I waited 11 minutes for 3 happy meals. There was only one other customer in the restaurant. Maybe don't come here if you're in a rush.“
“Used drive thru. Young lady who took my order was very nice. Window cashier worked very slow & didn't smile, I felt like I was a bother to her. The young man who passed my hot/fresh order thru the window was polite & made me feel like a valued customer. I guess 2 of 3 makes this a B+ for today's visit.“
“after coming here sometimes almost practically every night i had to re-think some things
now i do love the people at this location but i first had it when yall removed the hot n spicy mcchicken … okay.. low sales i understand can’t get too mad… and then paying for the sauce cups… okay i can just go to waterloo and get my whole meal cheaper for an extra like 4 minute drive okay… but this is something i draw the line at
i don’t know if this is a franchise or a corporate store but.. now the mcchicken isn’t $1.50 anymore… its $2.29?! basically asking for my whole bank account 💔
this is the hardest break-up i’ve had to do this year, the countless men that i’ve have hurt have never hurt me as much as this mcdonald’s. so much back and forth, but so little said.
i will miss my nightly treats after i get off of a late shift but.. taco bell will now have to see all of my glory every night because they’re the only ones that will be open that i even feel like driving to..
good days for all you folks, you never got my mcchicken wrong.“