McDonald's in Akron

“Mcdonalds is hit and miss on the service and quality of food... I will always love McDonald's food. But sometimes the food is a mess or made wrong and more often than not some of the restaurants have people working for them that shouldn't be working in customer service. This isn't so much the restaurants fault but it makes a difference. This particular visit at this McDonald's was awesome and the young lady taking the orders had a friendly demeanor. The food was done super quick and the people handing it out were nice as well.“

“I ordered online and came through the drive thru to pick up my order and they couldn't find my order in the system, A young man came to the window , im assuming the manager by the shirt and tried helping to see what could be the issue. By this time I was holding up the line and felt bad so I told him id cancel the order and he said no dont do that and had the workers get my order. I really appreciated his kindness and willingness to fix the problem that was obviously a system issue. Great service and helpful employees“

“I love this McDonalds for its Play Place and staff!! The workers are always so pleasant and helpful and the place is super clean. The guy who maintains it is ALWAYS working and you can tell! The Play Place is the biggest around the area and they have a big open space where the kids can run around and dance.“

“They have always been fantastic every time I have went now. They have a younger crowd working there which is great to see! There all hard working individuals and are on there way to do great things in there life! I wish them all the best of luck!“

“The service here has come a long way lately. I ordered a cup of coffee and they brewed a fresh pot for me instead of serving me old burnt coffee (and I didn’t even have to ask for this courtesy.) I went inside and the staff was very friendly.“

“Gwen is one of the best customer service associates I've come across at McDonald's. She's fast efficient and all around friendly and does care about her job and customers. This is one of my favorite locations because of her, and they get my order right every time.“

“This location is amazing! We came through around 12:30ish & the girl on headset was so sweet and cheerful! It even looked clean from what we could see and they got our order right on top of being so nice. We’ll be coming back here from now on because none of the other locations seem to ever be happy at all. It was a nice change!“

“TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.

Full:
I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.“

“Hard to think about giving McDonald's 5 stars . Because it's McDonald's. However they have policys and procedures guide lines to help them prepare food , clean restrooms, order food etc.if they follow those guidelines they should always have 5 stars. This McDonald's use to be terrible customer service rude. Ger your order wrong( everytime) but i see good things here today and happy they are living their policys $ proceedures.“

“I had a great experience at this location! The staff was incredibly friendly and welcoming from the moment I ordered to when I got my food. It’s rare to see a fast-food team working so well together with a positive attitude. My order was completely accurate, and the service was super fast. Keep up the amazing work!“

“All the employees and managers are fantastic! I love coming to McDonalds because I know I’m getting quality food. My favorite meal is the filet o fish meal as the fish tastes like it was caught the same day. It’s so tasty and definitely worth trying it if you haven’t tried it before. I will definitely be coming back many more times in the future! Fantastic job everybody!“

“Went in to get a coffee, chose ice carmel and employee went above to make sure I ordered it correctly. Service was great and was the best iced coffee from any McDonald's. Just wish I had gotten her name to send a thank you to the manager“

“Used drive thru. Young lady who took my order was very nice. Window cashier worked very slow & didn't smile, I felt like I was a bother to her. The young man who passed my hot/fresh order thru the window was polite & made me feel like a valued customer. I guess 2 of 3 makes this a B+ for today's visit.“

“The fish filet was perfect and exactly as I ordered it. Service was quick, efficient and friendly. The atmosphere is only the fault of corporate decisions... shame on you, McDonalds! This one used to have the best decor, reflective of a trendy yet homey vibe with real wood, colorful modern Tiffany-type lamps, really nice! Others used to have themes too, based on their location... themes like the North Woods, or baseball, or sailboats & fishing. Now their decor is nonexistent; it looks like a gray bus station bathroom. This horrible, ugly environment is an insult to both their own employees and their customers. When I went in to order, I decided on takeout as soon as I saw what the corporation had done to the interior.“

“I live near here and stop through the drive through often, Daniel who works the voice box and takes my order has been an impeccable joy to talk to no matter the day. He’s always in a great mood cracking jokes and kind. He’s the kind of drive through worker I love to see. He’s definitely kept me coming back, he’s so wonderful and makes a big impact in such a small amount of time!“

“Most fast food places put priority on the drive thru, but not this McDonald's location. Waiting on an appointment, I stopped here to eat and I was impressed. The establishment is clean inside and despite a line at the drive thru my food was brought to my table in less than 3 minutes. The server had to caution me that the 🍟 were very hot, and they were (as was my filet of fish sandwich). Too bad the location by my house doesn't match this kind of service! Nonetheless credit must be given when it's due: great job!“