Chick-fil-A in Dallas

“Who ever Brandon is (I believe that was his name) , thank you 😊
When I say top notch customer service he had. It started thunder storming really bad and I didn't have an umbrella all I had was my raincoat but the high winds didn't help. But Brandon got an umbrella and walked me to my car that was in the second parking lot just to keep my food and I from get drenched in the rain...
Please promote Brandon because he sacrifice getting wet to keep a customer dry.
Just awesome 😎“

“Shoutout to Glenn, Rebecca and Ana on the afternoon shift today for helping me out with a last minute catering order!! I needed food for 200 people with a less than 24-hour notice, as the company I originally asked to provide food for me cancelled last minute. Thank you so much Glenn, Rebecca and Ana for keeping my event alive and for assisting in helping me pick out food for the event!!“

“I even went back in to get the sauces you guys forgot on a $150 order, no sauces were in the bag- and you still forgot to put any buffalo sauce in even when reading the ticket that clearly said it on there multiple times and whatever paper is being used to wrap the sandwiches comes apart and sticks to the sandwiches, gets weirdly stuck had to get a knife to cut the melted paper off to eat the sandwich without eating paper. Just a bad experience

Update: The front of house director, Michael, reached out to me and was extremely professional and overly accommodating- they went above and I am very grateful for the outstanding service.
I still maintain that Chick Fil A corporation needs to look into the wrappers they are using for the egg white grill sandwiches
Thank you Michael!“

“I’ve visited this location several times, and it continues to exceed my expectations. The team here is truly exceptional—professional, welcoming, and very well-trained. I’ve been to many Chick-fil-A locations over the years, and while the brand is known for great customer service, this particular location stands out.

As a business owner, Chick-fil-A is one of my favorite places to visit. Whether I’m grabbing a quick meal between meetings, picking up a snack, or simply stopping by during a busy day, I can always count on a positive experience.

I would especially like to recognize Isaac, who consistently provides outstanding service. He is friendly, attentive, professional, and genuinely makes customers feel valued. During one of my visits, I asked a team member for the Operations Manager’s contact information. Several employees mentioned that the Operations Manager did not have a business card, but Isaac didn’t stop there. He went above and beyond to try to find the information I needed and made every effort to assist me. His willingness to help, even when the answer wasn’t readily available, demonstrated exceptional customer service and initiative.

I’ve also had the pleasure of being assisted by Isaac, who is equally amazing. He is welcoming, courteous, and always goes above and beyond to ensure guests have a great experience. In addition, Kai brings such a positive energy to every interaction. She is personable, funny, and incredibly friendly, making each visit enjoyable and memorable.

Employees like Isaac, and Kai are a true reflection of the culture and values that make Chick-fil-A successful. Their dedication to excellent customer service, combined with their warm and welcoming personalities, creates an atmosphere that keeps customers coming back. Thank you to the entire team for consistently providing an outstanding experience and setting such a high standard for hospitality. Keep up the excellent work!“

“Location is great! I do think they’re a bit slower only because they don’t have that whole door/window situation where they can walk to hand food to other cars. But that’s something you can’t change so not too bad! I will say though— PLEASE STOP putting the creamers in the coffee for me. I don’t love that at all. I do love cfa tho“

“The location my daughter and I went to on Garland Rd was wonderful. The inside was very clean, the staff was amazing, professional, and warm welcoming. Our dine in experience was pleasant and peaceful, we even stayed after we finished eating for a little longer.“

“It takes dedication to eat at this Chick Fil A if you're a regular customer... it's inside a hospital, meaning you also have to give your ID and have them search your backpack and purse and go through a detector in order to eat here. The walk is a long journey too, relatively speaking. Delish though as usual. And the cafeteria staff was very sweet :) They have a cool food scanner when you check out“

“I come to this Chik Fil A a lot, my kids are fanatics. We always have a great experience with mobile order and drive thru but today we decided to dine in. There was a person outside who asked for me to get him some food so I told him I would. Ja Mal who works at this store often and is always polite, efficient and has great work ethic took our order today and brought our food to us. I asked him if I could also get a bag because I wanted to give some of our food to the man outside. Ja Mal brought me a bag as requested and as son as I finished placing the items in the bag I asked my daughter to stay inside while I ran the food to him. As I was getting up, Ja Mal quickly approached and asked if I wanted him to take it out to him and as I didn’t want to leave my daughter inside by herself I accepted his offer. Ja Mal goes above and beyond every single time we encounter him and while there are many other employees also who work hard and well at this location I really feel Ja Mal goes the extra mile and is just such a well mannered, man who takes great care to his job and customers. I appreciate him very much and I hope he receives recognition for his great work ethic and care for customers. Thank you Ja Mal!“

“The most bubbly girl in the dining room. Short hair, glasses, I wish I got her name to give her credit properly. She was so great. The store was SLAMMED. People everywhere, she smiled, cleaned, directed, took orders, brought orders, she was everywhere and SO KIND. People aren't like that anymore. I just hope the owner or manger can pick out who it was. Food was perfect. Wish this location had play area and bigger parking space. I had to make many loops to find a space.“

“I truly love coming here for lunch in the mall, while it can be packed throughout the weekend, the team here does an amazing job at keeping their pace while having great but fast customer service. I truly enjoy coming here as their employees are so kind and nice while also becoming a regular it’s fun to see the staff everyday! Truly my favorite Chick-Fil-A in the DFW area!“

“I had a great experience purchasing gift cards at Chick-fil-A. John, the shift leader, was incredibly kind, patient, and helpful throughout the entire process. He took the time to answer my questions and made everything quick and easy. Excellent customer service like this really stands out. Thank you, John, for making my visit such a positive experience!“

“I stopped by about 30 minutes before close, and both drive-thru lanes were completely FULL. Even with a steady rush of cars, the team was working very hard to keep everything moving efficiently. Christian was friendly, professional, and did a great job managing the drive-thru (he’s been at this Chick-fil-A forever). The woman at the window was incredibly efficient. She had my order ready in hand and moved it through the window simultaneously as I pulled up. It was like a drive-by! (but friendly, haha).

Most impressive of all, my fries were piping hot and the order was accurate, even during a busy late-night rush. The only thing is that the fries aren’t always topped off, but they’re consistently fresh and hot, which matters. It’s clear this team takes pride in what they do. Great job to everyone working that shift.“

“As with all Chick-Fil-A locations, it's more about the service and the overall cleanliness of the restaurant and less about the food. Staff were extremely friendly, very helpful. Restaurant, as with many locations, is well maintained and presented very well. Food is fine, and not great, but very serviceable. Maybe the best fast food iced tea ever, but the sandwich is just 'ok.' Weird note: on my visit, the restaurant patrons dining in were almost all moms with young children (three or younger).“

“Well what can we say bad about chick-fil-a? The food is amazing and addicting everything from the salad to Chick-fil-A sandwich even to the waffle fries are amazing. The atmosphere if you have time to go inside which is sometimes faster than waiting through the drive-thru line to get the food at the window. This place is always busy cuz they have great food. I wonder if someday they'll be open on Sundays, LOL

Vegetarian options: Salads

Kid-friendliness: Kids meal

Wheelchair accessibility: I have close the door handicap parking and they have a handicap wheelchair ramp and everything you need for disabled people“

“First time here. Arrived around 2PM, so after the lunch crowd. Got both regular and spicy tenders, cereal milkshake, and fried chicken dumplings. Tenders were good, dipping sauces were great. Milkshake was VERY GOOD (not too sweet). The dumplings were really good with a nice kick from the sauces. I spoke with the owner a bit— very nice man. The place is clean and a nice atmosphere. Give this place a try. You won’t be disappointed.“

“What makes the chicken taste so good? Is it the hate they use for a marinade or the old fashion family values - probably depends on how you vote. Either way, it's delicious. Frankly, I don't care what the CEO or CFO or whoever thinks about marriage, as long as they keep making tasty chicken, I'm good to go.“

“Chick-fail - a is the best best best restaurant and they are the good customer service the best 😃
Thank you for everything and I like sandwiches very very much 😃😃😃
I will give you 5 stars ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️“

“Well, first off, I never had a Chick-fil-A back in my day at DBU. Secondly, I am jealous and need to double check my servant leadership attitude about it. Thirdly, God and Chicken go together, but how does Bo Pilgrim feel about it... oh yea, he funded the chapel next door. Fourthly, the chicken came first and Adam had a #1 Chick-fil-A combo the God himself cooked up. Fifthly... Hi Five, you read this whole thing... winner winner chicken dinner.“

“Great food and a great location. My kids love this place.

Last week, one of my kids accidentally left a bag with his brand-new water bottle in the store. We thought it was lost forever, but we called just in case. The staff had kept the bag safely for us, and we were able to pick it up right away.

Thank you for the great service!“

“UPDATE: Went back and the sauce has been included since the owner responded below. I’m changing my review from one to four stars since the issue has been addressed. Thanks to the owner and management for taking feedback and correcting course. Thanks to the kids working there for responding to correction well.

Since the app won’t allow me to report my issue at the moment: This location has not delivered my sauces for my last several orders. I ordered through the app, tried to report the issue, got points but no report. But I want the owner to know that I’ve choked down dry wraps and nuggets with no sauce several consecutive orders (multiple a week). It’s a mistake the first time, but now it’s habitual. I’ll give them one more shot this week before I stop ordering from this location permanently.“

“A full service Chick-fil-A in the middle of a busy airport? Heck yeah. They get crazy overpacked due to the volume of folks, and do a great job with fast service. Vanessa happily made me a frosted lemonade in the middle of a huge breakfast rush. Made my whole day. We had our food in probably three minutes and there’s enough surrounding seating to find a place which is rare in an airport.“

“The food is always great but whose bright idea was it to make the parking lot that way? The new parking is terrible. I’m surprised people haven’t hit the random curb or messed up their cars going into the entrance of the drive thru.“

“Ordered the new jalapeno ranch’s grilled chicken sandwich and it was delicious!

I also tried the sprite strawberry hibiscus, it was quite sweet but good.

Over all I’m happy with my visit and the service.

I know though that I should have gotten the Mac and cheese. Well there is always next time.“

“It brought me back to the older school feel when dining could be personal and enjoyable. The food was 100% above board, the dining area was clean and well cared for, and the staff was incredibly amicable! I wish I could eat here everyday! Who ever was working the front at 2:55 PM made me feel special, props to her!“

“Highly recommend stopped by while traveling got me and my kids in the to go lines they were full however the lines moving at a steady pace better than expected 10 /10 service they do offer mobile ordering to follow instructions perfectly packed everything in my bags thanks Chick-fil-A for outstanding services“