McDonald's in Jacksonville

“Literally the Only McDonalds I go to in Jax because of accuracy l. Every time I venture to other McDonalds I regret it. the quality service and accuracy are far above average Mickey Ds. I Always use the app if I’m making customization. Helpful with picky kids and I don’t have time to check bag in line.“

“When I go through fast food drive throughs I expect to be treated like a number rather than a customer, but Conner who was working tonight changed that! Conner greeted me at the window and had exceptional customer service that you simply can’t teach now a days. He was professional and went above and beyond. He is exactly who you would want to interact with your customers and the only reason I chose to review this McDonald’s. Food was regular McDonald’s food, drinks are crispy.“

“I came
To order my family dinner around 7pm and the lobby was full of people but the crew worked extremely hard to get everyone out in a timely manner and the food was hot fresh. Candice was lovely coming to check on us while the food was being made and JaJa and Juan made sure every order was correct and given out fastly Charlie also showed us a video of her duck peeps and was super sweet“

“Ok this is not normal tonight the crew went and specially it was the manager who was definitely making people happy. Now while I hate the whole kiosk thing and I wont use them. She came over took my order and went back putting orders together. As she was bagging my order she noticed the fries were not real fresh and rather than give me or the other customers them she dumped them all and made fresh. Its not often now a days do you see anyone care about making things right. So ty I appreciate it“

“It is not possible that I have already ordered an apple pie twice and they are so stupid not to send it, and they wash their hands saying that it is already with Uber when you are the one who does not send the complete order. Totally dissapointed“

“i have to say idk if i just got lucky or if this place has really improved bc it used to be that there’d be no one there and my card number was stolen one time, but years later the service was fast af and the fries were the best mcdonald’s fries i’ve ever had (crispy and not soggy and i didn’t even have to ask for it). i could tell they were fresh and i really appreciate that bc most mcdonald’s don’t even bother to do that. even my parents who are tough critics on fast food said that those were the best mcdonald’s fries they’ve ever had“

“I'm very satisfied with the customer service of an individual up front name is javon always greets with smile great attention.last 3 times I been there I been very pleased thanks again. It's pretty hard to find good food quality and service that's why I'm happy to share my experience“

“In the past, I would stay clear of this McDonald's due to the state of the building and restroom cleanliness. But I thought I would give this location another chance, and WOW what a difference has taken place. Super clean and the staff are super friendly. Bathroom's are clean and well stocked. Big improvement.“

“A nice McDonald's, the service was fast and I asked for it to eat at the place and they gave it to me, plus the girl brought it to the table for me. It may be my favorite branch, except that there was no iced tea and near a table there was some garbage but it was already very late so it is understandable.“

“It’s McDonald’s. Lobby is clean and bathrooms are actually clean most days as much as possible. Polite staff

Parking: Over 10 available spots 2 handicap spots

Kid-friendliness: Yes

Wheelchair accessibility: Yes“

“I've been there four days out of seven, and each time, the customer service has been incredible. A rarity at restaurants, especially fast food restaurants. The food is always hot and fresh, and I'm thanked for coming to their McDonald's. Wow, just wow. This means that from management to the front lines, they have good employees. I'm impressed. Customer service is the hardest job there is, and they are nailing it at this store. Thank you. This is my McDonald's. I'll see you tomorrow.“

“I had a pretty good experience this afternoon with the drive through person. In the second window he brought me my order in a professional way and I told him about a problem. I had a previous night related to the night crew around 10 o'clock and he got me to the manager and they helped me out and she made me a new order. And I appreciate them for that because I had paid for something that I did not receive. And I also had here in my food from the night. Shift the manager and the crew member. I would like to promote is Jerry and Kiara They were very exceptional and they represented the company A professional manner in my opinion, they could Evaluation to get a raise.“

“I m home sick. I ordered food on the app which I've done many times . screenshot order and code and send my boyfriend to pick up. they claimed not to have it in the system and need my phone to verify. he has code , details and shows paid!! they refuse to do my order saying he needs to go home, get my phone I used to place order then come back ! im extremely upset. I cancel the order tell him to go somewhere else get food. and of course when canceling order the message is will take up to 7 days to get my money back. you are soooo very lucky im home sick or I would've went into the store and Facebook live fed the scene I would ha e caused. you let me down , you suck , your manager on duty could have EASILY made this right!! SHAME ON YOU“

“It's a small and decent but a great McDonald's, unlike the other location, which it awful and has nasty employees' attitudes and sometimes long wait times. This McDonald's has the best customer service and a good attitude from the employee. The food that I and my ordered, Big Mac, French fries, and Filet-O-Fish tastes delicious and very fresh. One of the employees was quick to serve our food and drinks. She is kind and has a nice attitude, and the other employee, he is nice and cool as well. Wish more McDonald's in Jacksonville have nice employee and great atmosphere to eat and relax at.“

“Leaving this review for the Moncton New Brunswick Canada, the west Main street location had a canadian girl with blue braces working the drive thru orders for 2 drive thrus. Very professional, caring and positive! It was nice to see also you have diversity in your staff. Job well done Moncton West Main street!“

“I want to thank the staff — it used to feel like no one even noticed you here. But recently, the young women working there have been very attentive and polite to their customers, even when it’s just a delivery. I really appreciate the improvement in service!“

“Most people are due 4 1/4 lb with cheese, or a Big Mac and of course McDonald's fries! 🍟🍔🍔 and a sodie 🥤

Parking: Just be patient when entering and you'll be fabs.

Kid-friendliness: McDonald's has plenty of room inside for the chillins.

Wheelchair accessibility: There's a few WC accessible spots.“

“This is my favorite McDonald's ever like I literally love the fact that they listen to my order they never have gotten it wrong and I get complicated orders and if I don't my family does they don't get our orders wrong they always make sure it's right they never make me wait long and even when they had a line I didn't wait more than 15 minutes and there was four people in front of me. My favorite McDonald's out of all of them and I hope more people go here maybe I don't hope more people go here because then I hope that doesn't make the service worse but either way the workers are nice they always ask to make sure if I need anything they always ask the right questions and remind me of things that even I forget needless to say they actually do their job and they do it well and I don't ever feel like anybody has an attitude or doesn't want to be there when I go there no matter what time sometimes it's 4:00 a.m. sometimes 6:00 a.m. it's 9:30 sometimes I'm ordering breakfast 10 minutes before it changes the lunch and they don't mind one bit“

“The manager at this store is above exceptional and goes above and beyond to fix any grievance...even for locations that are not her responsibility ... FABULOUS job for this company!!! I will make it a point to go there every time I'm at this location“

“Well I ordered 20 nuggets with honey mustard sauce and a large Coke and a milkshake. The cashier was very nice prompt will spoken and had me in and out. All in all they deserve five stars this is the one on the corner of blanding in Collins.

Parking: Collins and blanding

Wheelchair accessibility: Very easy and wheelchair accessible“

“it was not good. spent between 20-25 min in drive thru. Once I left grabbed my bag looking for napkins to wipe my drink and there were none. Looked in my bag for salt pepper ketchup nothing no condiments. I understand no salt pepper or ketchup but no napkins that just wrong.“

“I will give this store 5 stars, however please clean the parking lot and landscaping areas around the store,The trash build up along all sides of the Store makes the Store look unkept!With the new renovation on the inside, what is going on on the outside.Proper cleaning of the parking lot and landscaping areas will make the Store shine. This Store’s “curb appeal” is in need of some help!The Laundry Mat behind the McDonald’s needs help, too!“

“After my morning walk—especially around Atlantic Boulevard and University Boulevard—I feel like I deserve a burrito meal. The only thing about burritos is that once you’ve had two, it feels like you deserve a third! But I have to watch my figure. I will say, the McDonald’s on Beach Boulevard near University Boulevard is really nice. The cashier, I believe her name is Bethzeader, was super friendly. Even though it was very busy, she managed the cash register, kept the area clean, and multitasked with ease. Very impressive!“

“I don’t usually hand out 5-star reviews to fast food joints, but the early shift at this location truly deserves it. Unlike the typical “fake nice” you get elsewhere, the folks here are genuinely kind—and that makes a real difference.“

“There are thousands of fast food restaurants in this country. The experience is so universal (order -- on a cell phone -- pick up your bag and eat. Or, worse, order at the counter with someone who could not care less about any semblance of service, pick up your bag and eat.

Imagine our (joyful) surprise when we walked into the McD at Town Center and a smiling, cheerful, customer-is-how-I-get-paid gentleman named Anthony greeted us. He could not have been more interested in making us feel welcome. When the Latte machine did not work, it was almost like he took personal responsibility for the failure. His apology was so sincere we almost felt bad for him!

If you are at Town Center and want to be treated well, drop in at McDonald's and ask for Anthony. He will make you smile.

Roger & Patsy“

“12/13/2024 7:30 am customer service when taking an order on drive is the most pleasant voice I've ever heard, it's very gentle and at the same time very professional. Mc Donalds this man should be a business card for your entire company his name is GASZLA. Thank Yo and Mc Donalds.“

“I was here almost 15 minutes ago and let me tell you, they give the best service ever. Almost every Mc.Donald’s that I go to I’m never satisfied because the food isn’t fresh and the workers give nasty attitudes. I just avoid the restaurants that are not well mannered and I never go there again. The workers here served me with no attitude, gave me fresh food and gave me a good amount of sauce. Thank you, I will be coming back ❤️“

“The food was ok, but the service needed a lot of improvement. The cashier was staying there, and I wasn't sure if he was ready to take an order or not... After a while I ask if I can order and he reply I am here!!?? Also, after the order was done he threw a bag there and I didn't know whos bag was it...we were 3 ppl waiting.“

“This visit was a full 180 from my previous visits. I used to avoid this location but today I was pressed for time so I took a chance. The service was fast and friendly. My order was correct and fresh! Great job to the management and staff.“

“Food was fresh and quickly prepared and was delicious.

Restaurant could use a redo. The tables in the area we sat in looked like outdoor chairs and were in different colors. They were comfortable but didn't like any chairs I ever seen in a McDonald's.“

“Staff appears to be on the 'low side' every time I visit. Anywhere from 1 to 2 people trying to take care of a 'multitude' of people; which causes an inordinate delay of getting my order. Great staff attitudes towards customers in the course 👍 of getting the job done. Hire more personnel!“

“Mica and The cook I miah for October 17 October 17 at 3:55 AM or phenomenal nine and they kept a good high energy for 3:55 AM and they made my night 100% better much love And condolences to those workers they definitely deserve a raise, especially for their attitude xoxoxo“

“I consistently receive great service at this location. Tonight they were short staffed and the line took a little longer, but the girl taking orders and the girl at the pick up window were so sweet and pleasant, even despite being down people.“

“I’m a die hard McD’s breakfast lover. I just moved to this side of town July 6th and luckily for me right down the street there’s this location. Now my go 9 out of 10 is BEC Biscuit …I can tell if it’s fresh, been reheated or what not. So of course when you just move and get settled in you rely on a lot of take out I know the Mrs and I did. Anyways the first 3x I got my regular and man it’s was the best BEC especially BISCUIT I had from any McD’s in the longest. I went in and had a large order everything was perfection and my mom even forgot to order her large black coffee which she was going to do when the nice lady handed us the food, but she was so nice and said no it was her mistake and the coffee was on her free of charge which was nice. So my experience thus far with this particular location for breakfast hours that is …that got there stuff on point everyone was friendly all the food was piping hot and good, but most of all my BISCUIT was on point again! Now out of 6x only 1x was my stuff not so great but i definitely going to give them another try! So i would give a 4.5 if it allowed but i going to stick with a 4 with some other issues i had but i will revisit and im sure they can get it back to perfect!“

“The employees noticed my 12 year old was having trouble finding the happy meal on the kiosk and got it taken care of bye asking me if he could help us out ??‍♀️??‍♀️ thank goodness for these workers made my ruff day so smooth with my daughter and I smiling happily across the table stuffing our favorite yummy food

Parking: Plenty of parking shopping mall in the back so of course extra parking

Kid-friendliness: Very clean, very polite to my child with helping us find on the kiosk what we where looking for“

“909 Dunn Ave location. Honestly I can’t complain about this location, I have always have gotten good food that’s fresh. Staff has been nice each time I have stopped. If the order is missing or isn’t correct they have always corrected it without an issue.“

“Edit: They refunded me at the end of my work day, with a very gracious attitude. They had been overwhelmed by a school bus that had shown up unexpectedly at the same time as the lunch rush, understandable. Great staff, would do business again.Original:Ordered with 35 minutes of my lunch break left. Waited 30 minutes. Started to see people who had ordered after me get their food with similar waits. Had to leave for work without food, obviously also no time to ask for a refund because the workers were running around with helmet fires trying to serve everyone.“

“Mrs Regina the manager made the experience unforgettable kindly showing customers that the online app and kiosks were inoperable and helping to assist and help every single person that walked in the door she has a heart of Gold runs a tight ship and her store is clean. Thank You Mrs Regina you made me have the best Mc Donald's experience I ever had

Vegetarian options: French fries and yogurt and other items along with salads and heck you get a burger no ham lol without

Dietary restrictions: Everything diet and calorie wise is clearly labeled

Parking: At lease 20 spots to park and a standard now double drive-thru

Wheelchair accessibility: Every booth at this location is wheel chair and handicap accessible with numbers and brail on every table“

“Disappointed that I used the app and didn't get the new garlic dipping sauce. I ordered one with the meal and paid for another. They've been pushing this sauce on the app. However when I got my order, they asked what sauce I wanted and I told them I ordered the garlic sauce. We're out they said. I'm disappointed because the app is usually kept up to date on what is available. Like it will tell you when there's no ice cream or mcflurries. Which is frequent but not this time“

“My first time here and I was treated with respect and kindness. I had an issue with my app to retrieve my free fries and the manager there help me get my free fries. I appreciate him for taking the time to listen to my issue and help me resolve the situation.“

“Had to update my review of this McDonald's location because the last 2 times I've been there it has been a massive Improvement.

The staff has been courteous and polite. The inside/outside & even the restroom is impeccably clean.. And the food is better than ever before.

Very nice.“

“I had gotten a plain mcchicken, and I thought chicken products got free sauces. I was short on change. They wouldn't give me a dipping sauce for my plain Mcchicken, and it was a sad day when Wendys gave me a free dipping sauce without ordering anything.“

“I recently placed a mobile order and picked up through drive thru. when I was handed 2 drinks I realized I did something wrong. I asked if I could change the order and the manager said I would need to do it through the app. when I got home and opened the bag, the manager made my order the way I wanted it. Truly above and beyond. Thank you for making my day that much better.“

“Christian J. Thank you this man gave me my food asked if it was good could he give me anything else cleaned the dining room. What a hard worker not used to seeing that at McDonald's and it was busy lunch. And wore a big smile the whole time!!! Thank you I usually hate coming to McDonald's!!!“

“Good if you want cheap food. Wish they didn't get rid of the dollar menu though.

Vegetarian options: You can custom order certain vegetarian meals.

Dietary restrictions: None

Parking: Convenient location

Kid-friendliness: Very friendly

Wheelchair accessibility: Yes“

“ordered from kiosk and paid at kiosk but still didn't get service for like 10 minutes even though manager walked by me 4 or 5 times and even told me she would be with me in just a minute

Wheelchair accessibility: one side of building is wheelchair accessible“